Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWhat bother us the most is that, these people don’t have the same answer every time we get back to them with an issue everyone tells us different lie, we doubt they get back to the landlord with any matter, we asked many times for the landlord details to contact him in person but they claim they can’t give us his details, and we can only deal with them, when the law clearly states we have the right to reach him Since we moved to the house all what we got is lies from those people, and trying to find anyway to charge you. Such a dirty business…
Mustafa · 29 March 2018
Agent replied
Dear Mr Alezzi, thank you for taking the time to leave a review. Whilst I would like to express sympathies for the service you speak off, I do also refute a lot of the claims made and find your comment about us being a "dirty business" offensive and totally unjust. Please feel free to contact the office on 01452 528333 if you wish to discuss further. Thank you. Martin & Co.
★★★★★ 5/5
GoogleRecently sold and completed. Jade, Hallam and the team have gone above and beyond to do this at pace with a very complex sale. Nothing has been too much trouble, communication was excellent as was advice - highly recommend them.
Jane · 24 April 2023
★★★★★ 5/5
GoogleJade was simply awesome, quick response, the apartment was up to expectations. Brilliant viewing.
Paradise · 22 April 2022
Agent replied
Happy to hear that you are happy with Jade’s service and I hope that you are enjoying your new flat.
★★★★★ 5/5
TrustpilotRenting or Selling
Martin & Co have been my management agent for my rental property for many many years and throughout this time I have received an excellent service which has been prompt, efficient, fair and transparent. A really friendly, professional team. They have also recently been the agent who have sold my property and their professionalism has shone through during this process as well and I have received a really great service. I would highly recommend their services for either renting or selling your house.
Louise · 21 July 2023
★★★★★ 1/5
GoogleBooked a viewing a week in advance for a property that required me to drive over 100 miles to see. They phone the day before to cancel and have already re booked other people in front of us. Won't be using them in future and don't recommend them to others if this is the way they treat people.
Roncatto · 22 April 2022
Agent replied
Thank you for taking the time to post your review which I must say is a little unfair at just one star. As I am sure you are aware, the property market is hugely dynamic at this time, and coming out of lockdown we have seen unprecedented demand for pretty much every property which comes to market. Sadly we did have an issue with access to the property where the current tenant could not accommodate the viewings and as such we had to rebook you and other potential tenants for another day. I see from out notes and indeed your response, that we were able to give you ample warning of this so you did not have a wasted journey. We then left messages and emailed all the parties, including yourself to book back in for the following week. I believe we did all we could to keep you informed throughout the process. We fully appreciate that it can be a challenge for people who are not local finding their ideal home but I remain convinced that our process and communications to you were within our very high service level standards. Again we apologise for you missing out on the property but we certainly don’t think a one star review is justified, nevertheless we wish you well in your property search.
★★★★★ 5/5
GoogleGreat service! Found me a new tenant within hours of marketing the property. Special thanks to Jade Harris who updated me every step of the way. Should be 6 stars service!
Christopher · 22 April 2023
★★★★★ 1/5
GoogleWorst agents ever. Taking advantage of foreigners, they made you sign a fixed term contract every year instead of a rolling contract. When you try to leave, they made your life imposible, trying to get money for everything. They are not …
Daniel · 22 August 2023
Agent replied · 9 August 2023
Dear Daniel,
We are very disappointed to read your review after renting through Martin & Co. … More
★★★★★ 5/5
GoogleJade and Faye were very professional and responsive when it came to finding a flat for me, organising viewings and phoning me when pet friendly accommodations came available. Very good team. I would use again in the future.PositiveResponsiveness, Professionalism
Leah · 29 May 2022
★★★★★ 5/5
GoogleReally helpful and accommodating in finding me a new home. Jade was polite, and professional at all times and I can highly recommend this estate agents. Thanks very much.
Steve · 24 April 2023
★★★★★ 5/5
GoogleI had such a great experience with Martin & Co Gloucester! As an international student coming from Canada, it is very difficult to get everything sorted from half way across the world. Dan Webber and Martin & Co made my life so easy even when I was making their lives difficult. Thank you so much for your patience and kindness! Would highly recommend! 5 stars! :)
Sam · 5 June 2019
Agent replied
Dear Sam, it has been an absolute pleasure sorting accommodation for you and great to hear that Dan has made the experience a stress-free one! We hope you enjoy living in your new home. Thank you from all at Martin & Co.
★★★★★ 5/5
GoogleFrom start to finish our experience with Martin and Co was fantastic. Very good communication throughout. Very informative and responsive. Always happy to help. Thank you for helping us find our new home!
Julie · 22 May 2025
★★★★★ 5/5
GoogleDealt with Daniel who really helped and supporting me through the process, would recommend.
Joe · 29 February 2020
Agent replied
Thank you for kind words Joe. It is great to hear what an asset Dan has been with assisting you. Thank you again from all at Martin & Co.
★★★★★ 5/5
GoogleVery friendly and professional staff! Have made looking and securing a student house for a large group very easy - even from all the way in the States where most of us are on placement. Thank you to the whole team and excited to move in now:)
Megan · 2 June 2019
★★★★★ 1/5
GoogleI'm advise everyone to avoid the service of this company.
They are not looking after the tenants (as they should, based on the tenancy agreement), and when you are reporting some issues, they are getting angry, and of …
Alina · 22 June 2023
Agent replied
Hello Alina,
We have read your review and spoken with the staff in the office. We would be … More
★★★★★ 5/5
GoogleDealt with Daniel who really helped and supporting me through the process, would recommend.
Joe · 2 June 2019
Agent replied
Thank you for kind words Joe. It is great to hear what an asset Dan has been with assisting you. Thank you again from all at Martin & Co.
★★★★★ 5/5
GoogleHad two viewings with Jade at Martin & Co and she was lovely for both. Very positive and friendly. Showed us round without hovering but had all the information handy when asked or noted to ask the landlord later.
Very responsive and a good experience so far!
Shell · 4 June 2022
Agent replied
Thank you for the kind words. I’m glad to hear that you’ve had a good experience with Jade and wish you the best with your new home.
★★★★★ 5/5
GoogleExemplary service and always on hand to deal with any issues efficiently. I will be very sad to leave my property rented under their care. i wouldn't hesitate to rent with your team in the future ! Thankyou
Saffron · 22 April 2023
Agent replied
Thank you we are pleased that you have enjoyed your experience renting with us.
★★★★★ 5/5
GoogleHad two viewings with Jade at Martin & Co and she was lovely for both. Very positive and friendly. Showed us round without hovering but had all the information handy when asked or noted to ask the landlord later.
Very responsive and a good experience so far!
Shell · 22 April 2022
Agent replied
Thank you for the kind words. I’m glad to hear that you’ve had a good experience with Jade and wish you the best with your new home.
★★★★★ 5/5
GoogleFabulous service from Jade. Jade was really helpful, always kept in contact and was incredibly knowledgeable. 5 Star Service!
Katie · 22 June 2023
★★★★★ 5/5
GoogleI have been with Martin & Co for 2 and a half years. All I can say is the service was brilliant. Even through testing times of a covid lock down. They were always on hand for advice and would have a contractor around almost immediately if any thing needed seeing too. I would highly recommend this agency to anyone looking to find, sell or rent a home.
Jedidiah · 22 April 2023
★★★★★ 5/5
GoogleJade was extremely helpful, with her local knowledge and expertise, she found me my forever home. Can’t thank her enough.
Claire · 22 April 2023
★★★★★ 5/5
GoogleHelped us to find the deal student house for next year. We booked viewings and they were always on time. The houses were high quality and really had what we were looking for. Now we’ve chosen our house and the application has begun and were being guided through it by Martin & Co. Great service, great people.
Alexander · 5 June 2019
Agent replied
Thank you for your review Alexander. We hope you enjoy your time at the property and with us. Thank you again from all at Martin & Co.
★★★★★ 5/5
GoogleMy experience of the Gloucester branch is that they are very experienced, friendly and always professional. I have had my property with them for years. It is a lovely property and Martins ensured that I was paid fairly for it and always found me absolutely wonderful tenants. I have no hesitation in recommending Gloucester branch wholeheartedly.
Michael · 2 June 2019
Agent replied
We would like to thank you for your kind comments and we are so pleased we have managed to secure quality tenants for you across the years. Thank you for your continued custom from all at Martin & Co.
★★★★★ 5/5
GoogleMy experience of the Gloucester branch is that they are very experienced, friendly and always professional. I have had my property with them for years. It is a lovely property and Martins ensured that I was paid fairly for it and always found me absolutely wonderful tenants. I have no hesitation in recommending Gloucester branch wholeheartedly.
Michael · 29 May 2019
Agent replied · 27 May 2024
We would like to thank you for your kind comments and we are so pleased we have managed to secure quality tenants for you across the years. Thank you for your continued custom from all at Martin & Co.
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