Trusted Agent profile · Gloucester
★★★★★
2,474 reviews across 2 platforms
5 Worcester Street, Gloucester, GL1 3AJ
Part of Andrews, see every office.
Andrews's office in Gloucester, at 5 Worcester Street, is rated 4.7 out of 5 across 2,474 reviews on two platforms, including 330 Google reviews rated 4.7.
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Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
5/5
TrustpilotMukul is Fantastic
Mukul Mehta is a fantastic Mortgage & Protection Adviser at the Kingsbury office who went above and beyond to help me find the perfect mortgage deal. He was incredibly knowledgeable and worked tirelessly to secure a great rate for me. Not only that, but he also provided valuable advice about the home buying process. I highly recommend Mukul to anyone, especially first-time home buyers. He truly made the experience smooth and stress-free.
5/5
TrustpilotFrank and honest with no hard sell
Excellent service. I'm used to similar companies putting their own interests first. Not the case - I was given the best advice and am very happy with the outcome. I had been anticipating a hard-sell approach and was very pleasantly surprised that this was nothing like the service provided. I would recommend using Andrews and will be using them in future myself.
Thank you, Richard! We're thrilled to hear you had a positive experience and felt well-advised. Your recommendation means a lot to us. Looking forward to assisting you again in the future!
5/5
TrustpilotRichard was amazing while he was…
Richard was amazing while he was putting me through available properties to let. He’s got invaluable advice which were helpful.
Hi Kingsley , Thank you for the five star review. It is fantastic to hear that Richard was amazing during your search. Thanks , Lisa
5/5
TrustpilotNew front door
I own my flat but share a communal hall way and front door. I pay towards any maintenance and repairs shared by all the residents. I contacted Molly with regards to a new front door and in no time Molly had a quote, how much my share would be and also chased the job until it was completed. It’s great to have a new front door fitted especially coming into the winter months.Thanks Molly,Simon
5/5
TrustpilotHolly was super helpful in helping us…
Holly was super helpful in helping us buy our first house! Strongly recommend.
Thank you, Tom! We're thrilled to hear Holly was able to assist you so well with your first home purchase. Your recommendation means a lot to us!
5/5
Google5 stars & thanks to Greg Lines at the Gloucester Branch Lettings for efficiently processing an ever changing new Tenancy Agreement over many weeks & even time zones.
Hi Diana, it certainly looks like Greg has worked incredibly hard to ensure all parties have been kept up to date and found a suitable solution for you all. Thanks for the great review, Rhys
5/5
TrustpilotZyad was very kind
Zyad was very kind, supportive and professional all through the process.
Thank you, Chioma! We're thrilled to hear that Zyad provided such excellent service. Your feedback is greatly appreciated! Best wishes , Lisa
5/5
TrustpilotProfessional agents
Tracey was lovely and professional. I felt reassured knowing someone like her will be looking out for my best interests.
Hi Dominique, thank you for the review. Brilliant to see that Tracey was able to help you and was on your side through your dealings with us. Thanks again, Rhys
5/5
TrustpilotThanks to Louise for making the tenancy…
Thanks to Louise for making the tenancy renewal slick and smooth.
Thank you, William! We're thrilled to hear about your positive experience with Michelle. Your kind words mean a lot to us.
5/5
TrustpilotMolly Wachon - a credit to Andrews Property Services
Over the last few months I had cause to deal with Andrews Property Group based in Bristol. There is one particular lady that is worthy of some big recognition and that is Molly Wachon. She totally understood my frustrations (with various external legal teams) in trying to sell a Leasehold property and once she was on the case everything fell into place - She was so helpful and a credit to Andrews. Thank you
5/5
GoogleGood communication. All questions answered. And the broker was superb. Helped us a lot. Thank you
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our team. Your satisfaction is our priority, and we look forward to assisting you again in the future. Best wishes , Lisa
5/5
TrustpilotShamiya was super helpful and quick to…
Shamiya was super helpful and quick to respond!
Thank you, Joe! We're thrilled to hear that Shamiya provided you with excellent service. We appreciate your feedback. Best wishes , Lisa
5/5
TrustpilotGreat
Kyle is a really helpful and kind agent that took time and effort into helping my partner and I secure a lovely flat :)
Hi Amelia, thank you for sharing your experience with us. We are so pleased that Kyle and the team in Bath were able to help you both find your new home. We hope you settle in to your new home! Thanks again, Rhys
5/5
TrustpilotProperty Purchase
Having recently purchased a property through Andrews I can honestly say that the whole team have gone beyond expectations. Special thanks to Keli, who have always kept in touch with the developments and was always there to clarify any issues. She kept liaising with the solicitors and vendors to ensure the transaction went through as smoothly (as buying a property can go) as possible.Great big thanks
5/5
TrustpilotMukul Mehta is great
Mukul Mehta the Mortgage and Protection Adviser at the Kingsbury office gave me excellent advice regarding my situation and options as well as useful to insight to mortgages. Thank you Mukul!
Hi Oskari, thank you for the five star review. Brilliant to see Mukul providing you with all the information you needed, allowing you to make a full informed decision in what can be a confusing time in the mortgage market.Hopefully Mukul can continue to assist for years to come too! Thanks, Rhys
5/5
TrustpilotExcellent experience
Excellent experience, Nancy had a very relaxing and friendly approach during the viewings around reigate, she put us at ease immediately. Nancy developed a very good rapport with us in a short space of time and worked around our schedule when we were delayed. I would strongly reccomend her firm Andrews reigate as an estate agent from this impression alone.
Thank you, Kahseng. We're thrilled to hear about your positive experience with Nancy. Your recommendation means a lot to us.
5/5
GoogleHayley was an absolute star during student renting. Decided to rent from andrews due to her for another year! Can’t describe how wonderful and patient she is!
Hi Megan, thank you for the five star review! Great to see Hayley has been a star on your property journey and so glad to hear you are renting with us for another year! Thank you again and all the best, Laura.
5/5
TrustpilotUndoubtedly the best treatment I have…
Undoubtedly the best treatment I have received from an agency, thank you Lisa and the whole team for the treatment received. 100% recommended
Hi Fernando, we are so pleased to see that you received such a brilliant service from Andrews. Thank you for the review and recommendation, Rhys
5/5
TrustpilotGreat Staff from Andrew. Everytime talk nice with people and trust Agency. And olso Sara Newman is a great Manager . Everytime find good solutions for people
Hi . I have great experience with Andrew. And olso Sara Newman is very good manager and very nice talk with the people.
Hi Ionut, thank you for taking the time to write a five star review. Fantastic to hear you have had a great experience with Sarah and I am so glad she could help! Thanks for sharing and all the best, Laura.
1/5
TrustpilotHighly negligent
Dreadful service, awfully slow, negligent, understaffed and overpricedNo one ever picks up when you call, or responds to your voicemails. They take weeks to respond to emails, and MONTHS for simple problems to be solved, after dozens of emails, phone calls and broken promises. Excuses constantly given such as lack of staff, but they seem to make no effort to fix this their end. So why should we have to pay the normal rate for an understaffed service? We've been through 3 property managers, none of whom ever have the time to deal with our problems. There is a total lack of communication between the staff and logged, recorded issues get lost time and time again.But when there is a mix up with the landlord's paying for an extra set of keys, then they are instantly hassling you via threatening emails (sent out of working hours) demanding money that you don't owe!Our flat has had problem after problem ignored. They really don't care.
5/5
TrustpilotSammi was a real professional
Sammi was a real professional, nice, homest and clarifies you everything. Recommended.
Thank you, Sara. We're very happy to hear about your positive experience with Sammi.
5/5
TrustpilotA problem solved
Louise Gonella helped me out if a tricky situation when my tenants left the flat in an unsatisfactory state. Louise rescued me, at very short notice! As a result of her finding me a professional cleaner for an end-of-tenancy clean, my new tenants were able to move in on time to a clean flat. Thank you!
Thank you for your kind words! We're thrilled to hear that Louise was able to assist you promptly and effectively. Your satisfaction is our priority! Best wishes, Jake
5/5
TrustpilotGreat experience
Sameer, Kinga and Mitesh were very helpful and supportive. They were able to find a tenant very quickly. Thank you for all your hard work
Hi Manchu, we really appreciate the five star review, thanks for sharing your experience. Fantastic to see the team at Morden helping you find a tenant so swiftly. Thanks, Rhys
1/5
TrustpilotNot a pleasant experience from the…
Not a pleasant experience from the buyer's perspective. They basically did nothing that was exceptional apart from chasing me with calls to speed things up despite that it wasn't me delaying things as the property didn't have the required documents to confirm eligibility for a mortgage to start with then the Sellers wanted to delay the completion date. However, they did offer conveyancing and mortgage services in house but would not trust they would act to my benefit so I didn't choose them (hence probably I wasn't the desired Client to bring some extra ££) as it was clear to me they wanted to make a deal ASAP. Again, from the Buyer's perspective, it was completely useless service from WOT office in Bristol with no extra added value (just so you know the state of the house when received the keys was far away from ready to move & clean, but yes I know it's not a legal requirement) So therefore I cannot think of any 'wow' moment.
KW,Thank you for your review. I have asked my team for insight on what happened during your purchase and will update my reply in due course.On a specific, we have no control over how the vendor leaves the property at exchange. That is the same for all agents and all transactions unfortunately.Kind regards,Carl HowardGroup Chief Executive
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