Trusted Agent profile · Glossop
★★★★★
1,933 reviews across 2 platforms
1 High Street West, Glossop, SK13 8AL, SK13 8AL
Part of Ryder & Dutton, see every office.
Ryder & Dutton's office in Glossop, at 1 High Street West, is rated 4.8 out of 5 across 1,933 reviews on two platforms, including 167 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Ryder & Dutton Glossop hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glossop.
Every review we hold for the Glossop office, from every platform, shown as written. First names only.
5/5
TrustpilotJenny Boyle was the best
Jenny Boyle was the best, she was in contact with us at all stages and chased things for us. She was absolutely brilliant, as our sale and purchase was a very long process due to our buyers pulling out and nearly missing our dream home !! Cannot fault any of the staff but especially Jenny !! Thankyou 🥰🥰
5/5
TrustpilotAwesome ALEX and fabulous Freya
Thanks to Freya and Alex I have a new happy tenant in a lovely home. They went above and beyond to help me get the property repairs completed, recommending quality local trades and being available to help with access to the property when I was unable to be there. They really made a difference to the while process of getting the house ready for letting and then finding a new tenant. Cannot thank them enough.
We're thrilled to hear about your positive experience with Freya and Alex. It's wonderful to know they went above and beyond to help you get your property ready for letting and find a new tenant and that their dedication and commitment to providing excellent service are truly appreciated.Gareth HuntHead Of lettings
5/5
TrustpilotA big thank you to…
A big thank you to Emmy,Michaela,Oliver,Amber,for there professional approach in getting our sale through would definitely recommend.
We appreciate your kind words! We are delighted our team's professional approach helped with your sale.
5/5
TrustpilotExcellent and professional service from…
Excellent and professional service from all the team, but especially Michaela who helped brilliantly in what turned out to be a long drawn out process.
We're happy to hear that you received excellent and professional service from the team. We appreciate you acknowledging their help during the long process.
1/5
TrustpilotBest to Avoid this Estate Agency..
I was served section 21 notice just just after 6 months of renting the property, they claimed the owner wanted to sell and I offered to buy. They then came back to me that the Landlord is no more interested in selling and a family member was moving in. I eventually moved out. Alas, time to pay my deposit came, the agency and the landlord came up with various excuses to avoid paying back my deposit. By the way I am a very compliant tenant, paid on time, even emailed to ask them what my balance is before I moved out and paid every penny. I did not trash the property and the property was handed back the way we met it. I have a decent amount to purchase a property, emailed 2 of their sales team members already but will never even go near them as I am so disappointed in them right now.I am so so disappointed that they are trying to avoid to pay back my deposit with all tricks in the book. This is my money and I want it back fully.
Hi Jo, thanks for your feedback. We're unsure which property this relates to, could you please email Gareth.Hunt@ryderdutton.co.uk with the property details so we can look into this for you? Many thanks, Gareth Hunt - Lettings Director
5/5
TrustpilotAda was amazing at keeping us informed…
Ada was amazing at keeping us informed all the way through and was super helpful at ensuring it ran as smoothly as possible when buyimg our new house. Thanks so much to all that helped at R&D, especially Ada xx
5/5
GoogleI recently purchased a property through Ryder & Dutton in Glossop and their service was excellent. I experienced a friendly and professional approach at all times from Jaqueline Gartshore. Her communications were regular and she addressed any queries I had quickly and efficiently. I would highly recommend using Ryder & Dutton in Glossop.
Thank you Louise for your fantastic feedback! We're so pleased your purchase was a positive experience and that you always felt well informed along the way. We really appreciate your recommendation and wish you every happiness in your new home.
5/5
TrustpilotSimply the best!
Simply the best and I wouldn't go anywhere else. Alice Rimmer and the staff at the Ashton branch are great to deal with, professional and totally on the ball. They sold mother's property within days of listing and then their Move Manager, Geraldine Marsden took over to very ably shepherd the sale to completion. That is such a valuable role because it saved me the hassle and worry of chasing people up.
Thank you for your kind review. We are delighted to hear that you had such a positive experience with our team. We are proud of our staff and their commitment to providing excellent service. We are thrilled to hear that you found our Move Manager to be so helpful.
5/5
TrustpilotGreat Service
Sarah Green was friendly, professional and patient. She went out of her way to help me out on moving in day, which I really appreciated. Sam was also really helpful and patient throughout. Plus, when I arrived Sarah presented me with not only the door key but a hamper of tea, coffee, biscuits, drinks and money off vouchers. I found all the agents personable, human and professional. Thank you.
Thank you for your kind words. We are delighted to hear that you had a positive experience with our team. We strive to provide exceptional customer service and appreciate your feedback.Gareth HuntHead Of Lettings
5/5
GoogleRyder and Dutton have been absolutely fantastic in the buying and selling of our home. Jacqueline was brilliant at helping things along with the solicitors so that our chain went along without a hitch. Very grateful for all their hard work!
5/5
TrustpilotGeraldine Marsden move manager excellent service
Thank you Geraldine for your help regarding our recent move. Geraldine Marsden was an exceptional move manager, and available to assist throughout the entire moving process as a result we managed to go from sale to completion within 4 months. I was very impressed with Ryder and Dutton and wouldn't hesitate to use their service again. If you're looking for an estate agent to help you move I would highly recommend.
Dear Samantha,I'm thrilled to hear that you had such a positive experience with our team, particularly with Geraldine. I'm delighted to know that you felt well-supported throughout the process and would like to wish you all the best. Best wishes from the whole team at Uppermill office.
5/5
TrustpilotExcellent and very professional .Also…
Excellent and very professional .Also very friendly. There were a number of complicated issues with probate and we were greatly supported whilst these were resolved.Nothing was too much trouble which again in the high pressure environment of house selling was very encouraging. Looking back the support we received was exceptional. When it was needed advice and guidance was always very readily available. So glad we had Ryder and Dutton on our side. Thanks again for everything.
Dear Fraser, thank you for your comprehensive review, I was delighted to hear how pleased you were with the service we provided. There can often be many layers in a house transaction and I believe our team are the best at ensuring our clients receive the best advice and support. May I wish you all the best for the future. Alex & the whole team.
5/5
TrustpilotRyder & Dutton Rossendale
Ryder & Dutton tailored their service to my needs and helped make the sale of the property relatively stress-free.My agent Leon was professional, attentive, great in communication and very friendly. I seldom needed to chase up for an update as he kept me informed and updated regularly.The team, especially Nick demonstrated professional knowledge and understanding of the local market very well.The photographer who worked with them also took very high standard photos for the property.Although there were one or two things they could further improve on, overall they are a very good estate agent that I would recommend. I felt that I had made the right decision choosing them.
Thank-you for your review and the amazing gifts! It was pleasure working with you.
5/5
TrustpilotHouse sale with Ryder & Dutton
I sold my house with Ryder & Dutton earlier this year and had a great experience from start to finish. I got a realistic valuation, a detailed listing which showcased the property really well with beautiful photographs. I secured a really good offer and was kept up to date throughout the sale process with regular, personal emails. I felt comfortable to reach out to my case handler, Geraldine, with any questions - she was always very friendly and prompt. Thanks Geraldine and all the team involved.
Hi Deryn, thank you for taking the time to review our service. I am delighted to hear you were pleased with the service offered throughout and I will ensure Geraldine knows about your kind words. all the best, Alex & the whole team at Uppermill.
5/5
TrustpilotOne of the best experiences I have had…
One of the best experiences I have had when dealing with an Estate Agent. Particularly Georgie, Amber, Naomi and Lucy who were excellent a being vigilant with prospective buyers and clearly had my best interests at heart - thank you so much for that. Thank you also to Alex who put me in touch with the best solicitors ever, also Zoe, and to Geraldine for keeping me updated weekly on the progression of the sale.Breath of fresh air.Thank you all, truly grateful for all of your hard work.
Thanks for the review Jacquie - So glad we could help you sell your property!
5/5
TrustpilotGeraldine was fantastic
Geraldine was fantastic. Everything went smoothly and there was always someone available to speak to and I felt supported throughout. I love my new home and feel the process has been straight forward from making the offer to completion.
5/5
TrustpilotStrong communication and helped get results
Strong communication and helped me get my property in a very challenging chain. It’s a stressful process for involved but my move manager at Ryder & Dutton was contactable every day doing a lot of piecing together which was very valuable to me, I would suggest using.
We're so glad to hear our team's communication and dedication helped you navigate a challenging property chain. We understand moving can be stressful, and we appreciate your kind words.
5/5
TrustpilotWhen we arranged a viewing Matt was…
When we arranged a viewing Matt was absolutely excellent. Professional and attentive to our requirements and exactly how we would wish to be dealt with as prospective buyers.Unfortunately we realised for personal reasons that we couldn't actually move to that area but that was no problem either because the staff of the Rawtenstall office could not have helped us more in reregistering us with their other offices.Thanks again.
Hi Stephen,Thank you for your feedback. I'm so sorry that you were unable to join us here, in our fantastic town of Rawtenstall. I know that the other offices within our extensive local network will do their very best to find you a home and you'll be moved before you know it!
5/5
GoogleThanks Jacqueline Gartshore for everything up until and including the sale of the house. Very professional
Thanks Stephen for the positive review. Pleased to hear that you felt everything was handled professionally right through to completion.
2/5
TrustpilotSub average service for price
Positive points: Branch Manager was very helpful during initial process, and guided me very well and house went up on sale fairly easily and quickly. The drawing of contract was easy.Negative points: Once house was sold, Lack of communication, I wasn’t kept up to date, I had to do lots of chasing around and even with that I would get redundant answers. Any information I was seeking from seller where agent has to act as a bridge, it was almost impossible asking them for help. Staff not very helpful. Based on this I think they are overpriced for services they give. Will I recommend R&D? No!
Dear Amir,Thank you for your feedback and I appreciate you taking the time discuss your experience with me when I telephoned you just now. We spoke about where you felt we fell a little short of your expectations and I can assure you your comments have been taken on board. I am pleased we achieved your asking price which was more than our competitors had valued the property for initially and it has of course allowed you to move to your next family home. We wish you all the best for the future. Michael HodsonBranch Manager - Ryder & Dutton, Middleton
5/5
TrustpilotGreat work!
I am absolutely delighted to share my heartfelt appreciation for the outstanding service delivered by Emma and Elizabeth. Their meticulous attention to detail and proactive approach in arranging property viewings surpassed my expectations. Their warmth and professionalism made the entire process not only efficient but also enjoyable. Furthermore, I cannot thank Laura enough for her exceptional communication skills and unwavering commitment to keeping us informed every step of the way. Together, their collective efforts have truly set a benchmark for excellence in estate agency services, and I am immensely grateful for their dedication, expertise, and genuine care.
Thank you for the amazing Review, we hope you enjoy your new home it was great working with you.
5/5
GoogleEveryone was really profession at the Glossop branch but a special mention to Ryan & Jacqueline they really make me feel at ease so thank you
5/5
GoogleRyder and Dutton were fab especially Jaqueline Gartshore always a pleasure to speak to and handled everything very well!
Thanks John for the positive review. Lovely to hear that you felt everything was handled so well and that each interaction was such a positive one.
4/5
TrustpilotThank you
Ada worked hard to try and keep everyone infomed even through some parties/solicitors were less than helpful at times. One thing that would have helped would be to tell buyers/ sellers not to book vans until they recieve written confirmation. As a person who doesn't buy/sell houses often that would have really helped.
We truly appreciate your kind words about our team member's dedication. Your feedback regarding communication about booking vans is invaluable, and we will certainly consider implementing this suggestion to improve our service for future clients.
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Tell us what you need and we'll put you in touch. Ryder & Dutton Glossop hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Glossop.
