Ryder & Dutton Glossop reviews

★★★★★ 1/5

Trustpilot

Disappointing Experience with Unprofessional Service, but a Few Bright Spots

Our experience with Ryder & Dutton has been quite disappointing from the start. Trying to schedule an appointment to view a property was extremely difficult, and communication with the team was frustrating. The first time we called to arrange a viewing, they asked when we were available. I gave two dates, but neither worked for them. Instead of offering alternative dates, there was silence on the other end, no suggestions, no effort to accommodate us. The conversation felt awkward, with me asking all the questions, and it was so unhelpful that I ended up hanging up promptly.However, I eventually called back a few days later, and this time I spoke to a lady (Rachel, I think) who was much better. She was very professional and accommodating, making the process smoother. I also dealt with another lady, Lois (I believe), who was great to deal with as well. Both were a noticeable improvement in terms of customer service compared to the initial experience.The first property we managed to view was guided by a gentleman who was far from professional. He didn’t offer any guidance throughout the viewing and was generally unfriendly, leaving us with a poor first impression.On another occasion, we were shown a property by a young lady who was clearly inexperienced. She seemed to know very little about the property, and it was obvious she wasn’t prepared to conduct the viewing alone. It made the experience awkward and uninformative.When we made an offer on a house, I called for feedback, and the person handling my offer was uninterested and fobbed me off onto another colleague. It felt like they couldn't be bothered to engage with the process. I made two separate offers on this property, clearly showing my interest, and was ready to make a final offer of a few thousand below asking price. However, due to the lack of professionalism and how everything was handled, I ultimately decided to step away from the deal. Throughout this, we were left constantly chasing for updates, with little initiative shown on their part.It seems like Ryder & Dutton have a lot of local properties on their books but simply don’t have enough staff to service them properly. Given the poor communication and lack of professionalism, we chose not to list our property with them. This was further cemented by their high fees, which are among the most expensive in the area, yet the service we received was far from premium.We expected a more professional and knowledgeable service, but unfortunately, Ryder & Dutton fell short at nearly every stage.

MAS · 16 October 2024

★★★★★ 5/5

Trustpilot

Thanks for helping us find our new home…

Thanks for helping us find our new home in England. Special thanks to Elizabeth and Milly 🙂

Infant · 13 July 2026

★★★★★ 5/5

Google

Purchased a property early July with Ryder & Dutton and received excellent, professional service throughout. Fantastic, friendly team & outstanding communication from first point of contact. Always acted swiftly to any queries and transaction ran very smoothly on the day of the move without any hold ups. Would definitely recommend. Thank you to the whole team!

Sue · 10 September 2026

★★★★★ 1/5

Trustpilot

"Unprofessional Service and Misleading Communication: A Frustrating Experience with Ryder & Dutton"

I initially called to arrange a viewing for a house and was told by Agent 1 via a callback after a few hours that the house already had an accepted offer.Later, I asked my wife to call, and she spoke to Agent 2, who told her they would speak to the owner and arrange a viewing for us. Shortly after, we received an email confirming a viewing for 2 PM on Sunday.However, the next day, Agent 1 called my wife to inform her that the house was no longer available because an offer had been accepted, despite the fact that Agent 2 had already spoken to the owner and secured a time slot for the viewing.Today, I called and spoke to Agent 2, who asked if I had cancelled the booking. When I said no, they mentioned something vague about the owner not wanting a chain and preferring a quick sale. This directly contradicted the earlier assurance that we were scheduled for a viewing.Frustrated, I spoke to the manager, who simply reiterated that an offer had been accepted, without addressing the miscommunication or misleading information we'd been given throughout this process.This experience has been marked by extremely poor communication, inconsistent information, and outright misinformation between agents. It has been the worst experience I've ever had with an estate agency, and I will certainly be looking elsewhere in the future.

Osman · 11 October 2024

★★★★★ 5/5

Trustpilot

I got my first house!!!!

Ryder & Dutton helped me purchase my first house!! As a single father of 2, I was struggling but Grace helped me and answered every questions I had and was just a wonderful experience overall, thanks Grace!!! Now im off to celebrate!!! WOOOOP!!!!

John-Michael · 20 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service by the Huddersfield Branch

During the recent sale of a property I experienced great service from Ryder and Dutton. Veda was excellent answering any queries I had and gave very regular updates. I would certainly use their services again when needed.

Michael · 27 September 2026

★★★★★ 5/5

Trustpilot

Great service

We recently sold our property through Ryder and Dutton, and it was sold and complete in a few months. Amy handled our sale and was really professional throughout, Amy was contacting all parties on our behalf and we were always informed and kept up to date during the process. Amy let us know when she was on leave and ensure someone could help if we were to call, overall it was a good experience selling with Ryder and Dutton and that was all down to Amy.

Chris · 5 October 2024

★★★★★ 5/5

Trustpilot

Geraldine Marsden was very helpful…

Geraldine Marsden was very helpful keeping me updated throughout the whole process and made it very stress free for me. Overall had a very good experience. Would highly recommend using the services provided by ryder and dutton.

Omar · 25 September 2026

★★★★★ 5/5

Trustpilot

Great Team!

The entire team in the Holmfirth branch of Ryder & Dutton are great. From my initial meeting with Catherine to the day the sale completed I was kept up to date by Kia, Freya and Fiona. I wouldn’t hesitate to recommend this team to anyone selling their property. Their service is professional and very efficient. I particularly want to mention Kia who made a difficult and sometimes emotional time for me so much easier. Thank you Kia!

Karen · 15 November 2024

★★★★★ 5/5

Trustpilot

House move experience

The most important aspect of the house sale was the good clear communication regarding the progress of the sale.Amy was always able to update me and answer any questions I had, if not immediately then by a return call. Not having sold a house for many years I did find it quote fast moving near to completion having to wait for funds to transfer arrange removal and key collection at both ends all in one day.

Michael · 26 November 2024

★★★★★ 4/5

Trustpilot

Geraldine Marsden did a fantastic job…

Geraldine Marsden did a fantastic job in guiding us through the later stages of selling and buying a property with Ryder & Dutton. Always answered any queries promptly and thoroughly. Geraldine kept us informed every step of the way. This makes a huge difference in the sometimes stressful time of buying and selling property. Great job.

EN · 13 May 2026

★★★★★ 5/5

Trustpilot

Great service received from Jacqueline

Great service received from Jacqueline. Professional and courteous with prompt replies to emails and calls including liaising with the vendor over potential furniture to purchase. You made a stressful time much easier, thank you.

Miss · 9 October 2026

★★★★★ 4/5

Trustpilot

Very professional and friendly and…

Very professional and friendly and helpful. Katie was very helpful.

William · 18 August 2026

★★★★★ 5/5

Trustpilot

Very efficient agents. Ryder Dutton

The Manager Alex Fitton who started a sale of property with us, was very efficient and friendly. He committed a very good price and advertised it well. The initial photo of the property was not correctly done by the photographer that we paid for and Alex changed it straight away and the photo turned out well, so it was advertised very efficiently. Then the staff were dealing with the sale. They were all efficient and friendly. When we agreed on a purchase price, a lady called Jenny, was then straightforward to me. She was very good, she phoned me about things. Any emails were responded very quickly from her. She was very good. She understood everything I was thinking about and had lots of ways to make me feel better and more relieved. Thank you Jenny. Please tell all the staff they were working extremely well. If you were away, someone contacted me for you straight away. Good

Kathryn · 13 September 2024

★★★★★ 5/5

Trustpilot

Despite the corporate seller being…

Despite the corporate seller being really unhelpful Laura kept me informed throughout and took on board my concerns to progress the sale.

Jason · 19 May 2026

★★★★★ 5/5

Trustpilot

The lovely lady by the name of Jessica…

The lovely lady by the name of Jessica was not only very polite at all times but very professional keeping to her promises - if you had one more as good as her you could probably get rid of the rest of your team even though everyone has been a great help at all times.Should the need arise I would not hesitate to use your service or recomend you to all and sundry

Alan · 15 December 2024

★★★★★ 5/5

Trustpilot

Customer Service

in two words, CUSTOMER SERVICE! Jade and Michaela were absolutely terrific! They individually and collectively kept the sale moving forward, going above and beyond to make sure the sale was a success. An example is that I live and work in the US and they were able to help find service providers to make the property presentable for the purchasers, so they didn't lose their affinity for the property! Both Jade and Michaela, kept me apprised throughout the process. They always answered the phone and always relayed a positive attitude! It is hard to find good people in todays environment so it is a testament to R&D that they can attract and keep such talent. I interviewed several realtors to sell this property, which had geographical challenges for me. I am not sure I would have had the same success had we gone with a different provider.Warm regards,Frank Murphy CEOPoplar Grove Golf Club Amherst VA, 24521

Zico · 30 August 2024

★★★★★ 5/5

Trustpilot

Matt walsh new property purchase

I recently had the pleasure of working with Matt Walsh from Ryder & Dutton when purchasing my new property, and I cannot recommend him highly enough. From the initial stages right through to completion, Matt provided exceptional service and support, making the entire process smooth and stress-free.Matt's knowledge of the local market was impressive, and he took the time to understand my requirements, ensuring he presented properties that perfectly matched what I was looking for. His professionalism and responsiveness were outstanding; he was always available to answer questions and provide guidance, which was incredibly reassuring as a first-time buyer.What stood out most was Matt's dedication to ensuring everything progressed smoothly. He kept me informed at every step, liaised effectively with all parties involved, and ensured any issues were swiftly resolved. His proactive approach and attention to detail were instrumental in securing my dream home.Overall, Matt Walsh exceeded my expectations with his expertise, reliability, and genuine commitment to his clients. If you're looking for a property with exceptional service from start to finish, I wholeheartedly recommend Matt and the team at Ryder & Dutton.

Toqeer · 29 August 2024

★★★★★ 5/5

Trustpilot

Geraldine has been fantastic

Geraldine has been fantastic. Always there to answer any questions I had and helped me along the way with the process as it was very different to what I’ve been used to since coming from Scotland.

David · 17 September 2026

★★★★★ 5/5

Trustpilot

A very professional team.

It was a long and tiring journey between marketing our house and completion of sale but throughout the Ryder and Dutton team kept us updated with every twist and turn. Many of the team helped us at one point or another but special mention to Jade who was constantly 'on the ball' with her quick responses to all of our (many) queries. Hats off, too, to Michela beavering away on our behalf with constant 'harrassing' of involved legal representatives. The whole team made our journey from decision to completion easy.

Ken · 24 August 2024

★★★★★ 5/5

Trustpilot

Nicole Ambrus highly professional and a trusted advisor…

I will like to thank Nicole Ambrus for her professionalism from the day that she came to do the lettings appraisal on my property and when it was finally let out. She patiently and promptly responded to my emails.Nicole was upfront on the general work required to get the house ready for marketing and viewings. Crucially, and to help manage expectations, she told me what the asking rent would be to avoid the property being on the market longer than necessary unoccupied.Nicole is a trusted advisor; I heeded her advice and a number of prospective tenants indicated interest almost immediately after block viewings.

JOseh · 22 August 2024

★★★★★ 4/5

Trustpilot

Haven’t moved house in 25 years and had…

Haven’t moved house in 25 years and had a family bereavement whilst in the process of moving so the whole experience was traumatic. Staff at Ryder and Dutton are professional calm and respectful throughout the process.Jenny felt with all communication in a professional polite manner and dealt with all parties in a non judgmental fair way. Probably one change would to give clients more understanding of the house viewers who work with Ryder and Dutton and show viewers around I didn’t feel I understood their role until half way through the process although they were also professional in their manner

Dee · 11 October 2026

★★★★★ 5/5

Trustpilot

I had a good experience with ryder and…

I had a good experience with ryder and dutton , Kelsey kept me updated and talked me through the process in detail which reasurred me . When kelsey wasnt available Brooke was on hand to help..I found the staff polite and professional and the day of completion couldnt of gone ant better !

Lisa · 21 May 2026

★★★★★ 5/5

Trustpilot

Catherine, the shining star!!

Catherine and the team have been great through the full process. From managing the viewings themselves (so we could take the dogs out of the house), up to chasing up with solicitors to make sure everything stayed on track. Thanks so much all!!

Warm · 30 July 2026