Trusted Agent profile · Glossop
★★★★★
1,941 reviews across 2 platforms
1 High Street West, Glossop, SK13 8AL, SK13 8AL
Part of Ryder & Dutton, see every office.
Ryder & Dutton's office in Glossop, at 1 High Street West, is rated 4.8 out of 5 across 1,941 reviews on two platforms, including 167 Google reviews rated 4.8.
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Every review we hold for the Glossop office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant customer service
Sold my house last week and Megan was brilliant, kept me up to date regularly and answered any queries promptly. Couldn’t have asked for a better customer service!
Thanks Syma, please don't hesitate to contact us if you need anything in the future! - Megan
5/5
TrustpilotGeraldine was very helpful through the…
Geraldine was very helpful through the whole process and helped with the solicitors as they were terrible. Geraldine made the process easier. Thank you
1/5
TrustpilotNot a great experience
Not a great experience. Falsified feedback from a viewing that did not happen: I was asked to show viewer around as R&D not available. However, viewer did not show up. R&D provided me with feedback for a visit which clearly did not take place.At another viewing, R&D arranged accompanied viewing. The agent had not been to my property before, was not familiar with the property and went to the wrong property at the appointment time. Luckily, I was still in the local area and was able to return to the house to show the viewers around. After several frantic phone calls, R&D eventually showed up just as the viewers were leaving.These viewers went on to purchase the property. Had I not been nearby to show them around, I could have potentially lost the sale.On the whole, a very stressful process.
Dear Michelle,Thank you for your time when we spoke earlier today.As explained when we spoke, we would never falsify a viewing appointment and I hope I have clarified what appears to have happened with the viewer in this situation. However, I do accept that other aspects of the service you received from us should have been better and we apologise that the service you received was not always of the high standard we aim for.Kind regards,Jake RowsonSales DirectorRyder & Dutton
5/5
TrustpilotEfficient and friendly service
I recently bought a property from Ryder and Dutton and I found it to be a pleasant experience all the way through. Both Michaela and Jade were friendly and efficient dealing with my queries and they kept me informed of developments at all times, also the welcome pack that I was presented with on the day of the purchase was both unexpected and most welcome.
5/5
TrustpilotCarmel is the best!
Carmel was amazing! So helpful and onit with her job. Would highly reccomend Carmel to anyone wanting to move house. Thankyou for making our expirience less stressfull!
Really appreciate the kind words, thank you!- Carmel & the Chadderton team
5/5
TrustpilotGreat service
We found a home we wanted to purchase by accident and as such needed to move quickly and get ours on sale. We chose Ryder and Dutton and within a couple of days we met with Leanne for our valuation and we were on the market at a price we were very happy with. The valuation process itself was very informative and in no way pressured or rushed. We were on the market within days and the photos and marketing were really good! Once on the market we were under the care of Martha who understanding our needs, quickly got us plenty viewings and an offer within 2 1/2 weeks FOR FULL ASKING price. The service has been incredibly informative and helpful and the communication has been fantastic. Would definitely recommend to anyone selling their house!
Thank you so much Dani! We're so glad we managed to help you! We wish you all the best. From the Slaithwaite team.
5/5
TrustpilotThanks to Lizzie and Mustafa
Thanks to Lizzie and Mustafa. great service kept well informed with every step of the way. nothing was too much for them. Would recommend ryder and dutton in the future. excellent
Thank you for the great review , we are glad you have a good experience with Ryder and Dutton from all the lettings team.
5/5
TrustpilotFantastic service with both selling and…
Fantastic service with both selling and purchasing. Elizabeth was in charge of both our sale and purchase and gave exemplary customer service, she was always quick to communicate with us and very friendly and helpful. Michael the branch manager was also extremely helpful and went above and beyond to help make our purchase as smooth as possible. Thoroughly recommend Ryder & Dutton as estate agents and would definitely use them again.
5/5
TrustpilotSarah was really friendly and helpful…
Sarah was really friendly and helpful with regards to the new property and the welcome pack was a lovely touch
We're so glad to hear that Sarah Green was able to provide you with a positive experience. We strive to make our customers feel welcome and valued, and it's wonderful to know that our welcome pack was appreciated.Gareth HuntHead Of Lettings
5/5
TrustpilotMichaela was the lead and did a great…
Michaela was the lead and did a great job but interactions with Jade or Ollie were great aswell, very helpful and professional so highly recommend
Took sometime but got there in the end. All the best.
5/5
TrustpilotExcellent service
Matt was always available to answer any questions we had. he went above & beyond, chasing the solicitors on both sides, reassuring us, when we felt like we was hitting a brick wall. Great service.
Thank you Carol for your 5* Review! It's amazing to hear Matt went above and beyond for you and kept you up to date. All the best from Team Rawtenstall.
5/5
TrustpilotA great experience
Carmel was fantastic at supporting me through buying my first house. The whole Ryder and Dutton team have been great!
We're so glad to hear that you had a positive experience working with Carmel buying your first home. We wish you all the best in your new home!
5/5
TrustpilotMany thanks to Amy Heaton and the team…
Many thanks to Amy Heaton and the team at Ryder and Dutton with help selling mums house from overseas. Everything went very smoothly.
Thank you for taking the time to leave a review! We are committed to delivering a smooth and stress-free experience for our clients, and we are delighted to know that we achieved that for you ⭐ - Tony and the Oldham team
5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end. Special thanks to Michaela and Jade for their support and always keeping us updated.
We're so glad to hear you had a positive experience! We strive to provide excellent service and it's wonderful to know that Michaela and Jade were able to assist you. Their dedication to keeping you informed is truly appreciated.
5/5
TrustpilotAbsolutely AMAZING
Absolutely AMAZING! Nothing was too much. Kept us informed every step of the way. Briony was a God send! THANK YOU 👍 XX
We are so thrilled to hear you had such a wonderful experience! It's fantastic to know that you felt well taken care of and that Briony went above and beyond to ensure your satisfaction. We appreciate your kind words and will share your feedback with the team.
5/5
TrustpilotRawtenstall branch
Rawtenstall branch. Thank you to Sarah Rachel &Joanne you have done an amazing job with the rental of 1Beaufort Rd. Thanks
We're so glad to hear that you had a positive experience with our team. We appreciate your kind words about Sarah, Rachel, and Joanne, we'll be sure to pass your feedback along to them.Gareth HuntHead Of Lettings
5/5
TrustpilotGreat service
I am extremely pleased with the service at Ryder and Dutton. I felt the staff, especially Michaela and Connor always kept me informed every step of the way.I would definitely recommend this estate agents.
Thanks for your review for Michaela & Connor it is much appreciated.
5/5
TrustpilotFantastic Sarah and Joanne
Just let my property out with Ryder and Dutton - Sarah Green (rawtenstall) and Joanne Kimber were fantastic - will definitely be using this company again!
Thanks Zafar & Mustafa you were a pleasure dealing with throughout! - Team Rawtenstall
5/5
TrustpilotGood experience
We had a very good experience with Ryder and Dutton, I cannot thank Carmel and Amanda enough as they made the process a wonderful one. Going forward, I’ll refer the letting agency to my friends and family.
Thank you very much for the your review. I'm glad Carmel and Amanda could make the process a smooth and happy one. Enjoy your new home
5/5
TrustpilotFirst class attentive personal service…
First class attentive personal service from the outset. Every member of the team had crucial information regarding our sale, every member was up to speed on every issue throughout the process. Our sale was led by Fiona Joyce who took our property sale personally, it was like having your best friend working with you.The office environment is professional and welcoming, which makes the experience even better.We cannot commend Ryder Dutton enough for facilitating our move, and what will be a new lifestyle.Thank you.
Thank you both for being wonderful vendors and for your lovely review!
4/5
TrustpilotWe had a great experience with all the…
We had a great experience with all the staff at Ryder & Dutton from initial bookings made by Lauren in January through to weekly calls from Catherine who kept us up to date once we had sold the house right up to completion in May.
5/5
TrustpilotThe whole process was seamless
The whole process was seamless, the whole team worked incredibly well. I'd like to send a special thanks to Jenny, she went above and beyond thankfully, with the entire process. Thanks againCraig & Johnny Boult
Hi Craig & Johnny, thank you for your review and kind words. It was a pleasure to assist you with your sale and should you need anything in the future, please do not hesitate to get in touch. Best regards, Jenny & the team at Saddleworth
5/5
TrustpilotGreat customer service from the…
Great customer service from the beginning..everything straight forward..Freya was a great help with an on line issue .Lovely young lady .
We're so happy to hear that you had a positive experience with our customer service. We appreciate your kind words about Freya and her helpfulness. We strive to provide excellent service to all our customers, and we're glad that you found our process straightforward.Gareth HuntHead Of Lettings
5/5
TrustpilotExcellent customer service
The staff at Ryder & Dutton (Royton) helped with the purchase of my property, and kept me updated at every stage of the process. All my calls and emails were answered promptly.I would like to give a special thanks to Michaela and Conor for their excellent customer service.I would highly recommend Ryder & Dutton as the go-to estate agents, and wouldn’t hesitate to use them again.
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