Trusted Agent profile · Glasgow
★★★★★
427 reviews across 1 platform
8 Eagle Street, Glasgow, G4 9XA
TAY LETTING's office in Glasgow, at 8 Eagle Street, is rated 4.5 out of 5 across 427 reviews on 1 platform, including 427 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for TAY LETTING, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
GoogleReally friendly and helpful agency. Did what they said they would do when they said they would do it. No hesitation in recommending Tay Lettings at all.
Thank you so much for taking the time to leave your wonderful review and recommendation!! We do work hard to deliver the excellent customer service we promise.
1/5
GoogleI would have significant concerns about recommending Tay letting to friends or family.
Hi Michael, thank you for the lovely review. Sydney is delighted you have taken the time to leave it.
5/5
GoogleReally happy with the way Cameron handled the entire process. Very professional, thorough and understanding to the needs of the customer. Highly satisfied with Tay Letting Ltd and will definitely recommend it to friends and colleagues.
Hello Tatan! Thank you for your kind words and recommendation to friends and family. We will pass on your great feedback to Cameron.
5/5
GoogleOur property manager, Sam W, and our agent, Maya F, always reply very quickly and are more than happy to help. Excellent service!
Hi Michael, Thank you for your lovely comments re Sam and Maya , and our 5 star review! We are delighted!
5/5
GoogleThe staff are very helpful and understanding. Lucy and Allan particularly helped us make the move in very easy and were co-operative throughout our process.
Hi Madhura, thank you so much for leaving your 5 star review! We are delighted you had a great experience with Tay Letting, and in particular Lucy and Allan! We would like to wish you every happiness in your new home.
5/5
Google"I can highly recommend Tay Letting having used them for the past three years in both Glasgow and Edinburgh. The team led by Marc Taylor and Malcolm Pickard are proactive, personable and enthusiastic about their business. The employees at Tay Letting are professional and really know their trade. I am very happy with their management of both our flats and it is very evident that they are extremely committed to looking after the interests of their landlords and their tenants. Tay Letting is always very responsive on issues, and based on my experience with other agents in the past, is a cut above the rest when it comes to customer care and communicating with clients. They provide a very solid bond to their clients."
5/5
Google** Revised Review ** After posting this review I recieved a phone call from the manager, Lesley Hannen. She was very apologetic for the incovenience caused and very kindly compensated us for our troubles. Excellent approach to customer service from Lesley. Thank you! Completely mislead by their property listing and their agent we had the viewing with. Drove more than an hour out of our way, with 2 very young kids to view property that we were lead to believe was a long term let. Turns out the let is only for a year or less, which we didnt find out until we called the office to apply to let. Their agent showing us the property had no idea it was for short term as we spoke at length with him about living there long term! Complete waste of our time and money to see this property. Very unprofessional.
1/5
GoogleIf you are thinking of using Tay Letting !! I’d think twice! Was in a property which I put at least 4 thousand pound into : new carpets, new doors, door fittings, mirror in bathroom, bannister.as there wasn’t one (that is illegal and health and safety issue). Had paint whole property as it was tired and worn. Half light bulbs missing and average cleanse. Had leak in roof that caused damage to wall and new carpet. Took nearly four months to rectify the matter ( during this time I had to repaint the walls and pull the carpet up). Due to circumstances I had to move out Handed the property back professionally cleaned. Now they trying to bill me for it. Sent cleaners in without telling me or giving me opportunity to send my cleaners back in. Billing me for lightbulbs and rubbish next to bin which was there when I moved in! So I’m being charged £210 for property that was already professionally clean and lightbulbs!! Yet I’ve left new carpets,tiles ,brand new blinds, curtains,new bannister, infinity mirror and much more. I might add that in previous I read about Tay Letting . Deposits are always an issue.
1/5
GoogleWe paid for a high end property and got low end service! We loved the flat that we were in, great location, great view, spacious... unfortunately Tay's management of it was poor. Initially we had been told that it was a furnished property but found out that there were no beds the night before moving in. They resolved this after negotiating. The flat was not fully repaired when we were moving in but they said that there were a list of tasks that would be sorted in the following weeks so we agreed to the tenancy. Needless to say, no one turned up to fix anything, they initially resisted and it took up to 8 months to get things fixed (some things were never fixed). This also involved being left without a bathroom floor for a month with no compensation or apology. We also lost a chunk of our deposit as they cornered us into using their overpriced cleaning service to resolve minor issues. I knew my neighbors very well by the time we left and was told that Tay have long struggled to keep a tenant in the flat for more than a year (Kingsley Avenue, G42) and that their repair work had caused major damage to the property below which the landlord did not take responsibility for. I am so upset about how we were treated by Tay.
5/5
GoogleToni helped us get our deposit back as quickly and efficiently as possible, replying within hours to any queries we had
Hi Maggie, thank you Toni is delighted you have taken the time to leave her such a lovely 5 star review! She works hard to deliver the best service for all the deals with.
5/5
GoogleTay made renting very straightforward and stress free for me- 100% recommendation.
Hi Aekus, thank you for taking the time to leave your 5 star Google review. We work hard to ensure the process is stress free and straight forward for all our clients. Thank you again for this wonderful recommendation.
5/5
GoogleOverall we've had a positive experience renting from Tay. Checkout/off-boarding process was made very smooth by Lauren C. and the team. Thanks.
Hi Evaldas, thank you so much for leaving Tay letting a lovely 5 star review!! We are delighted to hear you had such a positive check out experience . Lauren works hard to deliver excellent customers service to ensure the off boarding process is as smooth, and customer focused, as the on boarding. Thank you again for taking the time to say so.
5/5
GoogleGreat service from our property manager Sam. Fantastic communication and gets any issue we have solved promptly! Would definitely recommend!
Hi Sofia, Thank you for taking the time to leave your 5 star review! Sam is indeed fantastic! He works very hard to resolve issues quickly for his clients!
5/5
GoogleSawston finally has a pub that welcomes you and makes you want to go back for more!! Long may it last.
Great news!!
5/5
GoogleVery well run company and have always had pleasant dealings with the staff, namely Toni, Megan and Lauren.
Hi Sam, thank you from the ladies, and all at Tay Letting, for your 5 star review. Its most appreciated.
5/5
GoogleAllan, Maya and the Tay Letting team could not have made our move in more comfortable! Thank you both :)
Hi Beth! Thank you for taking the time to leave your 5 star review!! We are thrilled to bits!! Allan and Maya work so hard to go above and beyond for their clients, and to be recognised for this is just everything! We all wish you a very happy tenancy and hope you enjoy your new home.
5/5
GoogleStaffs are nice, helpful and always have quick response. Handle everything well and efficiently. Thanks
Hi P N, big thank you from the team at Tay Letting. Its always a treat to receive such positive feedback. Please reach out if we can be of further assistance.
5/5
GoogleA superb team of professionals who are friendly, efficient and fast to help with any query or problem. I can't speak highly enough of this fab team of great people!
Thanks so much for your feedback Sara, we really appreciate it!
5/5
GoogleVery happy with Toni and the wider teams support
HI Jen, Toni and the team at Tay Letting are delighted you have taken the time to leave your 5 star Google review. It is great to hear such lovely feedback from our clients. Please reach out if we can be of further assistance, we would like to help.
5/5
GoogleAmazing team (Taylor letting Glasgow) My property manager is Sam Wigham, he did excellent job, he was capable to tackle my queries and sorted out all the the property related issues satisfactory. So happy with the service.☺️💐🤗 …
5/5
GoogleVery helpful helped me with my search and settling me in the new home
Hi Debjani, it was a pleasure to help you find your new home! We wish you a very happy tenancy. It we can be of further assistance please reach out.
5/5
GoogleVery helpful, Sydney assisted me very efficiently and got my enquiry solved hassle free. Highly recommended
Hi Bianca, Sydney is delighted you took the time to leave her such a lovely 5 star review. Please reach out if we can be of further assistance.
5/5
GoogleGreat end of tenancy service from Toni and Janey
HI Steve, Toni and Janey, and the team at Tay Letting would like to say a big thank you for leaving your lovely 5 star Google review! We appreciate you taking the time to leave your feedback. Please reach out if we can be of further assistance, we would love to help.
5/5
GoogleHave been renting from them for a year, very good people and handle any problems quickly
Hi Paul, thank you for such a lovely 5 star review! We appreciate you taking the time to do so. Please let us know if we can be of further assistance.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: TAY LETTING, Glasgow won Trusted Agent.
