Trusted Agent profile · Glasgow
★★★★★
150 reviews across 2 platforms
Ladywell Business Centre, 94 Duke Street, Glasgow, G4 0UW
SMART MOVE ESTATE AGENTS SCOTLAND LTD's office in Glasgow, at Ladywell Business Centre, is rated 3.3 out of 5 across 150 reviews on two platforms, including 75 Google reviews rated 2.5.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
GoogleThe staff at Smart Move have been extremely helpful and attentive and I would recommend them to Landlords and Tenants alike. I have been a Tenant for the last 2 years and any queries I have had or issues at the property have been dealt with quickly and efficiently. Thanks George & the Smart Move team.
Thank you for the review
1/5
GoogleWorst agent "Richard Thomson" ever!!, rude saying I "wasted" my time and his time, when I offered a lower rent offer due to house having no clothes poles, garden fence falling down, cables cut dangling down the front of the house and the top of bedroom window panel on the floor. If the house repairs had been done before giving us a viewing I would of paid full asking price. He wouldn't pass my lower offer onto the landlord, he said "I think we will just leave it at this best wishes for finding an alternative property that suits your requirements." Agent just stood in livingroom and wasn't interested in getting a tenant.
1/5
GoogleIt is really sad that they do not allow people from outside of UK to apply. People can easily state their official documents for renting online which is very common in many countries. I have found their approach very discriminatory. Answer to their comment: i am very allowed in UK i said to them i wouldnt want to come to UK without finding accommodation and for applying , making viewing in person mandatory is another way of showing of their discriminatory behaviour. There are many ways to do viewing even interviewing the prospect tenant online. This is very common in many countries. Please do not try to make you sound right because this is obviously discriminatory.
Good Morning, I am sorry but that is not what you were told. What you were told was that anyone who rents a property via ourselves has to view the property but you were not prepared to do that . We told you that when you arrived in the UK we were more than happy to show you any property you want but you said you were not allowed in the UK unless you had an address in the UK. ***UPDATE** . I see your position now is ' i am very allowed in UK', once you arrive give us a call or even better call into the office and we can give you a recording of the call where you say you cannot come to the UK unless you have an address. You seem to allege discrimination in your email, when you come to the office maybe you could tell us what 'protected characteristics' have been breached in terms of the Equality Act 2010
5/5
TrustpilotBrilliant work thanks George.
I started to rent out my 2 bed flat at the end of July and get in touch with three different letting companies on of them was smart move,We met George and immediately got good advice and suggestions ; we found George trust worthy, honest , and intelligent.He grasped the sitution immediately,He gave relevant advice how to prepare the flat for let And flat was rented under 2 weeks time and with the lowest fee,George is very easy to deal and he's always there if you have any enquiry and he responds email , telephone calls and messages promptly,I am happy to deal with smart move and I recomand this company 100% .
5/5
TrustpilotOver 12 years, you get to learn who are Good, the Bad and the Ugly.
I've been a buy-to-let landlord since 2006. The Property Portfolio Management Team at Smartmove is very Well Organized, Professional and they make it their business to ensure that my tenants are living in well maintained and legally compliant properties. This results in very little rental arrears and allows me to have a business with very little involvement on a day to day basis, which is perfect as I live all the way in Birmingham, England. Over 12 years, you get to learn who are Good, the Bad and the Ugly. I don't ever want to experience the Bad or the Ugly ever again. I shall continue to use SmartMove for the years ahead & am happy to speak to anybody that has any questions about the importance of their role to me.
1/5
TrustpilotTerrible agency
Terrible agency, untrustworthy and should be struck off
1/5
TrustpilotSmart move agency is so bad agency and…
Smart move agency is so bad agency and the person owns the this business is really really like animals and also some people working for this smart move is so bad people so the most interesting think they use Samart name for this agency but you see is not smart move is fake and bad service and they are really dodgy and when u sign for property they will not gave u service and they will not answer your phone. I advise anyone don’t go to this agency for rooms or house or flat they will late you dawn.👎👎👎👎👎👎👎👎👎👎👎
Good Morning, we have no idea who you are and have never heard of you. We are in Glasgow ,Scotland . Can you please remove your review and call us on 0141 552 2107
1/5
TrustpilotThis is the worst letting agency
This is the worst letting agency. They would lie, gaslight you and don’t even communicate appropriately.
1/5
GoogleI would avoid this company if at all possible. Extremely rude and unprofessional staff, especially George. If there was a way of selecting a zero star rating then that’s how I would rate my experience. I certainly wouldn’t recommend anyone to rent through them.
Hi Gillian, We are very sorry to hear that you have been disappointed with your experience with us. We take our customer service very seriously and would appreciate it if you could give the office a call on 0141 552 2107 to resolve the issue. Thank you. George and the Smart Move Team
1/5
TrustpilotStaff are unhelpful and rude
Staff are unhelpful and rude. They owe us money and have not paid it back despite knowing they owe it to us for weeks.
1/5
GoogleOkay, I originally posted a rating without a review as I didn't feel I had time to do one; but I will reply to the owner's response since some of that is not true - I'm not sure if that is an intentional lie or because it is from a …
You live in a property in Glasgow that we have never managed and you place an order with an American company who deliver it to an address in Dundee that we have never managed and you leave us a one star review ? You have never rented a … More
5/5
GoogleI had a good experience - everything was very well organised and conducted in a highly professional manner. Repairs were done very quickly, inspections were carried out in a non-intrusive manner. My monthly rent was very competitive compare to other agencies.
Thank you for the review,
1/5
TrustpilotWould not recommend
This company is a joke. We don’t have access to our own meter and have to ask the landlord to provide us with it and usually he just sends us numbers instead of a photo (sent a photo of the meter box maybe twice) and is usually quite ignorant and/or late when I ask him to get it. We had had many issues in our flat including a leak in the master room on the roof which has not been resolved, they’ve came in to see it, took and pic then left? (Usually don't give a warning/notice when they’re coming either, just show up at your door) we’ve had a leak in our bathroom since moving in in December and they keep telling us there is no leak when they’re clearly is as the floor is soaking and processed to say “no no no there’s no leak here, it’s bone dry” while standing in the puddle on the floor and the lino on the floor has all came up and is ruined because it’s constantly leaking.
I honestly cannot believe what I am reading, we have bent over backwards to assist you both since you moved in. Meters are in a central location and we provide the readings for all 30 flats in the block and you seem to be the only people who have a problem? You sent me a message last night after the office closed looking for a meter reading and we got them to you this morning ? (not a bad response time especially during a pandemic). We messaged Jodie on Tuesday and asked if we could come yesterday to measure up for a new Gas Central Heating system and she replied 'Yeah that’s fine, any chance he could make it after 10.30 as I have a meeting with my university supervisor which I can’t miss', we arrived at 11.15am ?'. The Plumber has been to the property 3 times about the leak and said its caused by water going over the top of basin, the Landlord visited your property yesterday and he has said the same. Sorry we do not seem to be able to meet your expectations and would be more than willing to accept your 28 day notice anytime you like
5/5
TrustpilotLisa and her team at Smart estate…
Buying a house, particularly one that you know you must have after first sight, can be a fraught experience. Lisa and her team at Smart estate agents really did a fantastic job in ensuring that the sale went through, this despite numerous obstacles. They exceeded my expectations, and I have never said that about any service before! I would recommend Smart on the basis of my experience without reservation.
5/5
TrustpilotWe haven’t moved in 24 years & we have…
We haven’t moved in 24 years & we have to say Smart Move were brilliant. The entire move went so smoothly on the day. We highly recommend Smart Move to anyone who is looking to move 💯 Thanks Gill, Dom & team
1/5
GoogleIt doesn’t matter how nice the flat is, stay far away from this agency. I was supposed to do a tenancy swap and take over a room from a girl who had already been there a few years. I had submitted my application and hadn’t heard anything …
You have to be joking, you and your pal literally begged us for a Tenancy at that property? The Landlord is under no obligation to give anyone a Tenancy and can propose new terms on a new Tenancy which if not acceptable to you then you … More
1/5
GooglePut in an application for a property last Monday and was told Admin Team would get back ASAP and would have an answer by that Friday if it was successful or not. Then told I would hear Monday (yesterday) then told I would hear Tuesday (today) still no answer. Looked on site to find the property now states Let Agreed and I've still not been updated. Completely Unprofessional, especially on phone calls where I was told numerous times that they 'didn't know what the situation was' and was always given the excuse - 'Sorry but I dont deal with the properties only bookings'. Will be avoiding business with Smart Move from now on.NegativeResponsiveness, Professionalism
You must understand that all applications cannot be successful and that only one can get the property. We are bound by GDPR and therefore are limited to any response we give on here but are more than happy to discuss your application in more detail if you contact us
1/5
GoogleTook all my data. I spent my time applying for it. And rejecting for not having one document and not accepting it even though if I wish to send it over to them. They want to reapply. It’s unfair. Customer service is so bad and unkind. …
If you had all the documents then why did you not send them when asked ? this is called referencing… If you do not produce them then the referencing company we use will automatically reject your application. Thanks for the review as this is another that allows our clients to see that we do the job correctly. good luck in the future
5/5
GoogleBeen a tenant with Smartmove for nearly 7 years and can not fault them at all. A+++ Absolutely great company to have as a landlord. Whether I've had to call the office or the emergency number for an issue or repair (big or small) always had …
Thanks for the great reviee
1/5
Googlechange os circumstances.
, why dont you tell the truth ? There is damage that is being claimed.
1/5
GoogleWould have been a fine experience if not for Richard, I reman unsure as to whether he was bullied as a child or experienced some kind of trauma. But he has a penchant for bullying & intimidating young women while being an exceptionally rude would be tough guy on the telephone and by email. Thankfully moved on from this hellish company to a brilliant landlord who doesn't show up unannounced & knows how to speak to other humans. Good riddance.
Hi, We are very sorry to hear that you have been disappointed with your experience with us. We take our customer service very seriously and would appreciate it if you could give the office a call on 0141 552 2107 to resolve the issue. Thank you. George and the Smart Move Team
5/5
GoogleDue to the nature of my work I came across Smart Move about 11 years ago and rented several flats through them for our employees. Following this experience I myself rented a flat and stayed there for the passed 10 years. I cannot praise them enough - this has been a great experience, they were always there for me, any issues were sorted immediately. There are no agencies in the market as good as them. Amazing when you do move out and miss the agency you have used to rent through. Highly recommend.
Many thanks for your kind words
1/5
TrustpilotWorst Agency
Worst agent "Richard Thomson" ever!!, rude saying I "waisted" my time and his time, when I offered a lower rent offer due to house having no clothes poles, garden fence falling down, cables cut dangling down the front of the house and the top of bedroom window panel on the floor. If the house repairs had been done before giving us a viewing I would of paid full asking price.He wouldn't pass my lower offer onto the landlord, he said "I think we will just leave it at this best wishes for finding an alternative property that suits your requirements."Agent just stood in livingroom and wasn't interested in getting a tenant.
1/5
TrustpilotWorst Agency
Worst agent "Richard Thomson" ever!!, rude saying I "waisted" my time and his time, when I offered a lower rent offer due to house having no clothes poles, garden fence falling down, cables cut dangling down the front of the house and the top of bedroom window panel on the floor. If the house repairs had been done before giving us a viewing I would of paid full asking price. He wouldn't pass my lower offer onto the landlord, he said "I think we will just leave it at this best wishes for finding an alternative property that suits your requirements." Agent just stood in livingroom and wasn't interested in getting a tenant.
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