SMART MOVE ESTATE AGENTS SCOTLAND LTD Glasgow reviews

★★★★★ 1/5

Google

I'd say 1 star is too generous. As stated from numerous other reviews the owner George is a very unpleasant human being. From the very beginning I had issues with the storage heaters not working properly and horrible problems with damp and mould that kept getting ignored and not taken seriously and the solution to this was to keep all windows open all day and night in the height of winter( it was that cold my pipes had frozen) From this George lied to me about the landlord wanting me out of the property yet couldn't provide evidence of this all because he didn't want to take responsibility that his company was failing their basic responsibilities and during this conversation George actively threatened me with violence because I wasn't backing down to his bullying. After stating that I was recording the whole conversation he very quickly changed his tune and wanted to finally try and help but by doing this passed my number onto a central heating company to change over the storage heaters which I was to pay for myself which is ludicrous from a renter. Lastly when I moved out, I had the property cleaned and painted and left items that were already there when I moved in yet tried claiming I had left them and left the property in an unreasonable state especially marks on Walls that were continously having to be cleaned due to black mould, yet never contested giving back the full deposit which shows they were trying to be awkward and difficult for the sake of it. If you can, please stay away from this company.

Grant · 11 April 2026

★★★★★ 1/5

Google

Trust the reviews and listen to what George Reynold’s erratic responses tell you - this is how they communicate with you regarding everything tenancy-related. I won’t even be able to scratch the surface regarding all the hassle and unprofessionalism I’ve experienced in one review. Failed to meet the repair standard for very long list of issues, and rather than deal with any of them they issued notice to leave after telling me to move out if I wasn’t happy. Stayed in the property one month past the 3 month deadline (and paid for this!) and they tried to claim my whole deposit on the grounds I ‘absconded’ from the property and didn’t return keys. Saw this coming so sent them by tracked post. They continued to send me arrears emails/letters months after I moved out, despite them issuing the notice.. They don’t have a clue about the law so if you’re in desperate need of housing (I’d still stay clear) and willing to take a chance with these goons, know your rights. I’ve only just got my deposit back 4 months after leaving after having to go through the adjudication process. AVOID. Let’s see what response this one gets 🥴🍿

Lauren · 16 March 2026

★★★★★ 1/5

Google

I have never met anyone worse at their job than owner George Reynolds. For both landlords and tenants, I advise you to avoid at all costs. Thanks to this man, me and my flatmate decided to leave a property in Dennistoun and on leaving, I was told by our neighbour that he'd also driven out another pair of girls too! I was conferring with Living Rent at the time and was told that other tenants had been in touch regarding problems with George too - as I imagined, he's been causing issues with multiple people. The last couple of times meeting him at the property, my mother attended (she didn't want me to be alone with this man) and he was extremely rude to her. He's a compulsive liar, aggressive and extremely condescending. Landlords - there was no inventory given to us at any point, there was also no inspection given when I took over the lease from a previous tenant. We gave him five weeks notice when my friend was going to take over our tenancy and he ignored my friend's multiple calls for weeks. We tried insistently to make sure we had everything needed and he was extremely unhelpful. Even though we had given 5 weeks notice, we didn't receive a decision until 5 days before my current flat mate's lease was ending. Also, A couple of weeks after we were meant to be moving in, I discovered that the flat's EPC certificate was months out of date - it was me that raised this to George, we would have moved into the property and he wouldn't have noticed this (it's illegal to create a new tenancy when the EPC is more than 10 years out of date). He blamed multiple things on our landlord (despite her being a very lovely women!), made her out to be a liar and aggressive multiple times. He was aggressive to me over phone calls, I eventually had to label his number 'do not answer' and ask to only be contacted by email. When I complained to our landlord, he phoned again to 'apologise' and again got aggressive as I'd spoken to the landlord (when I was completely within my right). He was very unprofessional, unable to CC people into emails and didn't check anything over as there were always multiple spelling errors. Tenants - I know that the rental market is difficult at the moment but I promise it is not worth joining this agency! As mentioned above, George is a compulsive liar - he told me and my two friends completely different things over email so it was very easy to catch him out on his lies! It's obvious that he has some kind of anger difficulties which I sympathise with, however, if someone is not able to control this then they should not be working with the public. He is very reluctant to help and would get very angry when problems were raised. When signing my tenancy in person, he slagged off my current flatmate, calling her a drama queen and laughing about her (at a time she was made homeless due to a friend pulling out of a flat). He was consistently unprofessional. He sent threatening emails to my past flat mate, telling her to take legal action When raising concerns with the property, the fact that our living room windows were letting in water (I had photographic evidence), he told my friend, my mother and me that we'd better just move out of the property as I clearly wasn't happy. He said he'd be able to find new tenants in no time and raise the rent even further. (This was after giving us five days notice that our rent was going to raise by £200 when my new flatmate was due to move in). It's a shame as the others I met from the company were very kind. Antony is lovely! And Siobhan was very friendly and responsive too. It's a shame that they have to work for someone like this.

Adele · 14 May 2024

★★★★★ 1/5

Google

Never go to these people to see or take a flat. I’m giving an honest review. They wasted a lot of my time. I viewed a house with them and told them that I liked it. I provided everything they asked for, my wage slip, my wife’s wage slip, and all other documents. Later they replied saying their client was still considering the house and that they would update me. But when I checked in person, the house had already been rented out, and they didn’t even bother to inform me. Such useless and unprofessional staff.

Rana · 16 December 2025

★★★★★ 1/5

Google

If I could give zero, I would. AVOID, AVOID, AVOID. The way this letting agent treats their tenants is appalling bordering on unlawful. Has made it clear countless times they don't give two hoots about the tenants and the squalor they let them live in. The owner of the company is a huge bully and misogynist. Cant believe they actually get away with it. If you are a landlord, watch out for how this letting agent talks to and treats your tenant. I can see from previous reviews, the response to Adele seemed careful and in line with GDPR, but abandoned this approach in Holly's review which actually namedropped another tenant. Totally unprofessional.

Bethany · 29 March 2024

★★★★★ 1/5

Google

They are extremely rude and unprofessional people. He communicated me wrong time for the viewing. When I called to ask for the exact address, he not only misbehaved but hanged the phone. No one was there to show the flat. He didn’t even bother to apologize. He himself decided to come over without even listing to me, and called me names later on. I don’t recommend these agents to anyone.

Iflaah · 16 February 2026

★★★★★ 5/5

Google

Had a great experience going through smart move. Mustafa was professional and made the renting process very smooth. I recommend!

Matteo · 4 August 2025

★★★★★ 4/5

Google

I had a very good experience with Smartmove, they were very helpful in my search for a new home. They are also prompt in responding to any questions or concerns. I won't fail to mention Emma, she was really friendly and helpful. Thank you Smartmove.

Constance · 14 May 2024

★★★★★ 5/5

Google

Thus is a true and honest review of smartmove estate agents scotland ltd. I have been in business with George and his team since 2006. My review is based on their ability to offer service knowledge and business returns to buy to let landlords from all over the uk and the world. Service - if you want a truly life long scottish business partner SMARTMOVE needs a good looking into. They honestly gave me the chance to develop a long distance business whilst dealing with my daily tenant battles with regards to tenants and local government legislation chances from over 300 miles away in Birmingham. All done without any major involvement from me. Knowledge - I'm surprised at the local knowledge and legal knowledge the team have in house. If I get a letter from any Scottish lcoal authority It's passed onto the team. They resolve within the fixed management fees offered. No questions. No extra administration for me. Thumbs up. Business returns - let's face it things do break and repairs happen whilst tenants run away leaving landlords unpaid rent and properties to clean up. SMARTMOVE team helped ease my troubles by sourcing local qualified tradesmen at reasonable costs to address the matter. This meant less time for me surfing the net for unknown tradespeople (we all look great online...right? :-) and concentrating on making a more profitable business . You don't always like what's happened but they help you deal with it. Less stress = happy wife (or husband) and long term profitability. Overall. Great team. Professional approach and always contactable. I hope this paints the picture K Bansal Biringham UK

Kuldip · 28 August 2017

★★★★★ 1/5

Trustpilot

Waiting for 7+ days for a response

I contacted them about renting a flat, they sent me an application forms which I filled out right away then I received a confirmation email saying they got it. Been about a week now and no response, I've sent another email asking if there's any updates and no answer Update: still no sign of any answer even after more emails have been sent, from what I've read it's best to stay away from these ones as all issues stem from problems trying to get a hold of them

Frankie · 10 September 2025

★★★★★ 5/5

Trustpilot

Smartmove - excellent service and reasonable pricing

Smartmove have managed my properties for over 11 years now in the west of scotland. They have continually improved their service level and technology to offer me the excellent property management services. From total managed solutions to ad-hoc repairs at reasonable rates and all at an very reasonable price. I would personally recommend Smartmove to other landlords and indeed tenants. Thank you for your efforts.

David · 12 March 2021

★★★★★ 1/5

Trustpilot

Rude and impudent Cowboys

Hi.When I simply requested information about my deposit refund, I was ignored three times by employee Emma, who didn't respond to any emails. Then I was ignored twice by phone by employees whose manners prevented giving names. Finally, an attempt to contact a general Cowboy named George proved unsuccessful... as usual The busy Cowboy didn't have time to respond to emails. And for 30 business days, he didn't have time to write back to SafeDeposit Scotland authorizing the deposit refund.

Wild · 5 August 2025

★★★★★ 1/5

Google

At the start of my tenancy things were great but don’t be fooled they are rude when you need help for an emergency. They used completely unprofessional and inappropriate language on the phone when I was in need of help not once but several different occasions. In trying to receive my deposit back from them (agreed with the final visit that I was getting the full amount back) it was a hassle and a half. They forced me to call them several times over the course of weeks to give me my money back which by law they aren’t entitled to if there’s no damage to the property. I will try to avoid them in future if at all possible, they are ok as agents as long as you are paying their clients but even then they were shockingly bad most of the time.

Stephen · 14 May 2024

★★★★★ 1/5

Google

A poor show. As a landlord looking to use this letting agent, I have not received any returned calls despite phoning multiple times to use them. I spoke with George who was very off and not at all interested in supporting. I have previously written a review and was considered "another spam review" so this is the second review I have written. Unfortunately, I was very disappointed with the reply to my previous review as they seem to have no record of me asking for support!

Ross · 14 May 2024

★★★★★ 1/5

Google

Why is 0 stars not an option? 1 seems WAAAY too much. After my horrific experience I browsed through the reviews and noticed many others have gone through the same rude and impatient behaviour I went through. Avoid this company at all costs.

Ellie · 27 August 2023

★★★★★ 1/5

Trustpilot

Agent is Lackadaisical!!

Started off really well with admin staff being helpful and giving necessary information. Agent Richard Thomson is lackadaisical, it took three emails for him to respond even after an application and over two weeks for him to advice if application is successful! Not even a call to find out about the viewing or give the necessary information to rent the property.

Valerie · 29 May 2021

★★★★★ 5/5

Google

Have been landlord for 2 years, Smartmove has been managing it well and has very good management fee for me, highly recommend to other landlords who wants professional letting service

Cindy · 16 April 2024

★★★★★ 1/5

Trustpilot

very poor company

saw a property I was interested in, cant get a viewing without providing information that I would expect to supply when application accepted and the property offered I understand needing to verify the viewer is a genuine prospective tenant but why do they need my passport, proof of my income and a guarantor to let me see the property. Also communication is dire, one word responses to email, or no response at all when being questioned on why excessive information is being requested prior to being granted a viewing. Its no wonder the property is still being listed months after I first saw it advertised If I was the owner I would look for a different letting agent very poor

Laura · 29 April 2025

★★★★★ 1/5

Trustpilot

Very rude employee

Very rude employee, had to call them to explain our situation as we are in England so can’t come for viewing to Scotland . I was first asked to email and not to call and that too very rudely. When I started to explain my situation they clearly asked me not to look for properties with smart move and that too very rudely. I was stunned by that statement as nowhere in UK I had faced this. Not sure how they treat their customers. Management should definitely coach their employees.

JJohn · 12 September 2023

★★★★★ 1/5

Google

Wanted my bank details, copy of employment contract, copies of invoices to my company, screenshots of funds going into my account & copies of ID, just to view the property. I would not be happy having a company store all these details about me if I decided I did not want the property. Far too invasive and couldn't sound more dodgy if you tried. Edit: I understand the above process being followed for a tenancy application. But when I haven't even viewed the property nor signed any contract with you, why do you need my bank details?

RS · 27 August 2023

★★★★★ 5/5

Trustpilot

Professional and friendly.

I’ve been a tenant through Smart Move for the last 4 months. From the moment I viewed the property and had everything agreed for my tendency was within 24 hours. Throughout the process I dealt with Ailis who couldn’t of been anymore helpful. Any questions I had I emailed and I always got a quick response even out of normal office hours. I’ve only been to the office once but all the staff there at the time were very polite and friendly. A very professional company with such friendly, helpful and knowledgeable staff. A*

Mark · 13 November 2021

★★★★★ 1/5

Trustpilot

People who don’t care

Shocking treatment from this cowboy outfit putting in bad neighbours to a lovely home my son maintains the garden and trees to keep place looking smart only to be told by a ckeecky assistant not to do it just let it grow and they will eventually get it cut never have I known a crowd to want to ruin a good close because it’s a shit company

Morag · 10 July 2025

★★★★★ 5/5

Trustpilot

We began our tenancy during the…

We began our tenancy during the pandemic and everything from start to finish was very smooth. Everything was dealt with electronically , all repairs that have arisen during the first days were dealt with timeously, safely and efficiently. emergency repairs have been carried out within no more than fee hours from reporting and All the repair men are always so nice and pleasant. Communication is always good and I cannot complain about it at all. So far we've have been very happy. Great service!

Adriana · 12 March 2021

★★★★★ 5/5

Trustpilot

I have been dealing with Smart Move for…

I have been dealing with Smart Move for over 10 years and cannot praise the staff and operations enough. George and his team are always professional and and knowledgable on many of the issues I have came across. Smart Move strive for the optimal service and always deliver when required in a timely manner. If you are looking to rent your property or require a new home, make the Smart Move and give their office a call for more infomation.

R · 12 March 2021