5/5
Amy O'Neil
Amy O'Neil, End of Tenancy was a great communicator between the tenancy and the landlord.
Trusted Agent profile · Glasgow
★★★★★
1,686 reviews across 2 platforms
303 Byres Road, Glasgow, G12 8UQ
DJ Alexander's office in Glasgow, at 303 Byres Road, is rated 4.2 out of 5 across 1,686 reviews on two platforms, including 259 Google reviews rated 3.0.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
Amy O'Neil
Amy O'Neil, End of Tenancy was a great communicator between the tenancy and the landlord.
5/5
Wonderful experience renting a flat…
Wonderful experience renting a flat with DJ Alexander, very straight forward and great help. Gill has been amazing in helping us with the application process, very kind and patient!
Thank you, Carly, for this excellent review. We will pass this onto Gill and the Team.
5/5
Laura Mctaggart and Imran Iqbal
Laura Mctaggart and Imran Iqbal were exceptional in their support, understanding and great customer service skills to help me and my wife to move into a new place. I really appreciate it and hope your managers recognise how much of an asset yous both are! Thanks again U&S
Thanks for the great review. I will pass this onto the team.
5/5
Asif was absolutely amazing in making…
Asif was absolutely amazing in making our move as stress free as possible. He was professional throughout. He listened and acted to suggestions as well as providing advice and support. He is extremely personable and always available for any questions. Definitely recommend to anyone looking to rent a flat.
Thanks for the great review. I will pass this onto Asif.
5/5
Great customer service and system.
Our move in and viewings were very pleasant. Our property manager, Oli, was very welcoming and friendly. Which made the overall process better to go through. Would definitely use dj Alexander for future rentals.
Thank you, Alistair, for this excellent review. We will pass this onto Oli and the Team.
5/5
I had a great experience when applying…
I had a great experience when applying for tenancy with DJ Alexander. Before, during and after my application and viewing, Kieran Mooney was friendly, informative and quick to respond to any questions I had. It was excellent service all round and I have no complaints!
Thank you, James, for this excellent review. We will pass this onto Kieran and the Team.
5/5
Helpful, Efficient, & Kind.
Laura McTaggart from DJ Alexander has been a true gem during the early stages our move-in process. Her kindness and willingness to help has made the experience feel a lot more navigable, as she is incredibly efficient, addressing all our questions (which have been, on occasion, quite obvious or niche) very promptly. Laura’s support has been taking a lot of stress off our shoulders and therefore, both me and my flatmate are extremely appreciative of her work.
Thank you, Rebecca, for this excellent review. We will pass this onto Laura and the Team.
5/5
5 stars to Caroline Connelly!
As someone who lets properties through this agency, I feel greatly assured to have consistent presences whom I can trust and deal with directly. Caroline Connelly has held her Property Manager position for years with aplomb! The transition from Fineholm to DJ Alexander was rather fraught at first (especially with the Edinburgh maintenance department), but now the fast staff turnover has settled, things are working out well and I am happy to stay with them, so long as we continue along these lines.
Thanks for the great review. I will make sure to pass this onto the team.
5/5
I have just recently viewed one of the…
I have just recently viewed one of the property in Edinburgh. Good service, swift response. Cameron Lindsay was very professional and helpful.
3/5
Wonderful service from the Edinburgh…
Wonderful service from the Edinburgh Lettings team. However, when it come to offer stage, everything was slightly mismatched and somewhat confusing for me as the person enquiring and wanting to live in the property. My offer was put forward despite being told we should wait for a document from my solicitor, being told my offer was fine and it was being sent over. I was then told it was looking like no to that property as the landlord had a lot of questions? I was not told what these questions were and absolutely no correspondence since. I can’t say my experience with the DJ Alexander Edinburgh Lettings team has been pleasant at all.
Dear Luis, Thank you again for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
Application Process
Asif Mohammed was incredibly helpful in pushing our application for a flat through. Additionally, he helped arrange an ideal move-in date as both of us are away for the coming weeks. The communication during the viewing and application process made the ordeal of trying to rent in this city far easier.
Thanks for the great review. We will pass this onto the Asif.
5/5
Excellent viewing
It’s a really nice viewing today. Sarah was so thoughtful and considerate, she came down to check on us herself when we hadn't been able to get on because of a doorbell problem and answered my questions carefully. As an agent I thought she was really excellent and lovely.
Thanks for the great review. I will pass this onto the team.
4/5
In praise of Kjartan Behm
I am writing this review specifically to praise one member of DJ Alexander's staff, namely Kjartan Behm, who, over eight years, has been far and away its most honest, keen, clear, sharp, witty, helpful, and direct member of staff. Tip-top fellow.The overall company, I'm not too fond of, it has a tendency towards hefty bureaucracy, and corresponds with the stick, rather than recognizing tenants are its business and pay its bills. But at times it has some excellent staff who break through the corporatese to actually get the work done.Kjartan stands out, however, as its finest example of a man getting the job done and being a tip-top human to boot, so chapeau to him indeed.He made everything from start to finish work.
Thank you, Oisin, for this excellent review. We will pass this onto Kjartan and the Team.
5/5
Excellent support throughout the application process. Thank you Laura!
Recently I applied to rent a flat through DJ Alexander and Laura Mctaggart was my dedicated assistant throughout the process. Laura was personable, quick to respond, patient and dreadfully efficient. I can't thank her enough for her excellent support during quite a stressful few days.
Thank you, Rita, for this great review. We will this on to Laura and the Team.
5/5
Quick results from DJ Alexander…
Jenni Flynn was really helpful in getting my boiler service carried out quickly for me. New tenants moving in soon so time was a factor. Well done to her.
Thank you, for this excellent review. We will pass this onto Jenni and the Team.
5/5
Very good agency
Best application process I had so far. Very fast and explanatory in every step. Carol was very supportive in our application process and very responsive to our queries. I highly recommend Dj Alexander.
Thank you, Leonidas, for this excellent review. We will pass this onto Carol and the Team.
5/5
I believe Stephen Lawson is providing…
I believe Stephen Lawson is providing an outstanding service, I’m a landlord using DJ Alexander for their lettings services and the main reason I started using them is due to Stephen as I found him extremely helpful, personable and very knowledgeable and he truly goes above and beyond. He keeps on providing great service and support, so I can’t thank him enough, very pleased.
Hi, thanks for the great feedback and sharing the service that Stephen has offered. I will make sure I pass this onto Stephen.
5/5
Amy Taylor and her team have been…
Amy Taylor and her team have been amazing to deal with on so many different issues. They are extremely knowledgeable and are very friendly and nothing is any trouble.
Thank you, for this excellent review. We will pass this onto Amy and the Team.
1/5
The absolute worst company I have ever…
The absolute worst company I have ever had to deal with. Avoid them at all costs! Moved into our flat that had clearly not been cleaned with mould everyone and the floors not even been hoovered. After we moved out due to the disgraceful way we were treated (we didn’t have a shower for 3 months and DJ Alexander did not fix it), we have now been billed a £400 cleaning fee despite cleaning the flat from top to bottom before we moved out. They are clearly deleting reviews as I have never heard anyone say anything good about them.
Thank you, Rebecca, for this excellent review. We will pass this onto Laura and the Team.
5/5
Great Team!
We've just moved into our second DJ Alexander rental and once again, we've had a great experience. Yvonne Mathers arranged our viewings and provided an almost bespoke service by suggesting we considered an apartment we'd originally ruled out having only seen it online. It turned out to be perfect for us and we're so grateful to Yvonne for using her instincts to help us find the perfect home. We also had great service from the delightful Oliver (didn't catch his surname) on checkout from our old apartment, and our warmest thanks go to the star of the show, Gemma-Louise Mavor who walked us carefully and patiently through the process of having our deposit returned in full. We hope we don't have to move again anytime soon, but if we do, we'll come back to DJ Alexander for help. Thanks to you all - you're amazing!
Thank you, Erica, for this excellent review. We will pass this onto Laura, Caroline and the Team.
5/5
Imran Iqbal went above and beyond by…
Imran Iqbal went above and beyond by patiently answering all the questions I had about the property I was viewing, which I ended up moving into. He also came through for a routine inspection for the property and he was very professional and friendly. Thank you!
Thanks for the great review. I will pass this onto Imran.
5/5
Great service, thorough walkthroughs, hospitable.
We have had 2 viewings with DJ Alexander, with Eilidh and Blair. Both have been very hospitable and walked us through the apartments to provide context and detail. This has been above and beyond any of the other letting agencies we have used. Both Eilidh and Blair were very professional and were able to answer all our questions. This gave us a lot of confidence in moving forward with the company.
Hi Malcolm, thank you for the great review!
5/5
Both Sarah and Abby were very helpful…
Both Sarah and Abby were very helpful indeed. Abby helped to get my property on the market quickly and efficiently and Sarah was a pleasure to deal with throughout the sale process. Very responsive and professional - I would recommend.
Thank you, Stuart, for this excellent review. We will pass this onto Sarah, Abby and the Team.
5/5
Great viewing
Imran Iqbal was very helpful in showing us around the property, and he answered any questions we had. The process from viewing to having an offer accepted was fast and smooth!
Thank you, Harry, for this excellent review. We will pass this onto Imran and the Team.
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