Trusted Agent profile · Glasgow
★★★★★
1,684 reviews across 2 platforms
303 Byres Road, Glasgow, G12 8UQ
DJ Alexander's office in Glasgow, at 303 Byres Road, is rated 4.2 out of 5 across 1,684 reviews on two platforms, including 259 Google reviews rated 3.0.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
TrustpilotVery supportive throughout
After struggling all summer to find a suitable property, we had a lovely and informative viewing with Asif and loved the place. As a group of students (one of us international) we had a complex case but, throughout the process both Anita and Asif were extremely helpful and responsive. We felt incredibly supported throughout and we are excited to move in!
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotGreat service
Great service, humble, they are always on time. Ross been a great help.
Thank you, Luna, for this excellent review. We will pass this onto Ross and the Team.
5/5
TrustpilotExcellent service
Great team, particularly Gill who sorted out all the admin and issues whilst tenants changed over. I didn't have to worry about a thing and the whole process could have been quite stressful but was quite the opposite. Very happy and would recommend in a heartbeat.
Thank you, Rachael, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotThank you.
I would like to thank Sarah McIntyre for guiding me through the sale of my late mother's property. The whole process was made less stressful by Sarah's expert knowledge, efficiency and outstanding communication. Her friendly professional manner, from the start of the process to the very satisfactory outcome, was really appreciated at a difficult time. Thank you.
Thank you, Dara, for this excellent review. We will pass this onto Sarah and the Team.
5/5
Trustpilothave found DJ Alexander professional
have found DJ Alexander professional, they always return emails and any queries within hours.Special thanks to Natalia and Rebecca , both were very responsive, polite and helpful, answering my questions and guiding me through the process. I look forward to moving in the rent property by 20th of May
Thank you, Olatayo, for this excellent review. We will pass this onto Natalia, Rebecca and the Team.
5/5
TrustpilotProfessional and efficient
I have found DJ Alexander professional, they always return emails and any queries within hours.Special thanks to Gill Robertson-Cree and Kieran Mooney, both were very responsive, polite and helpful, answering my questions and guiding me through the process. I look forward to moving in the rent property coming June.
Thank you, Janet, for this excellent review. We will pass this onto Gill, Kieran and the Team.
5/5
TrustpilotYasser is the man!
A huge shoutout to YasserA huge shoutout to Yasser, who helped my girlfriend and I secure our second investment property. His honest advice, endless knowledge and great banter made a stressful situation easier to handle for us. Thanks Yasser and everyone else at DJ Alexander Sales!
Thank you, Antony for this excellent review. We will pass this onto Yasser and the Team.
5/5
TrustpilotOnly for Cameron for all his support
All the stars i have given above is for agent CAMERON LINDSAY and no one else.
Thank you, Bhavna, for this excellent review. We will pass this onto Cameron and the Team.
5/5
TrustpilotThe service from the point of view with Kieran and Gill for 2/6 Inglis Green Rigg, Slateford, Edinburgh
The service from the point of view with Kieran to advisory with Gill was awesome despite all the obstacles yet they were there to give me a listening hear and advise to solution. To crown it all, they were straight forward, honest, respectfully irrespective of pressure from me, my wife and guarantors as well as that of Goodlord.Emmanuel
Thank you, Emmanuel, for this great review. We will pass your feedback onto Kieran, Gill and the Team.
5/5
TrustpilotTrue professional
I am a current tenant of DJ Alexander and I have had the pleasure to deal with the Fantastic Paul Hyett-Czompo. He has completed 2 property inspections in my home and is so respectful and polite. Paul is responsive with his communication and in arranging maintenance issues. I can't rate Paul and DJ Alexander highy enough!
Thank you, Jenny, for this excellent review. We will pass this onto Paul and the Team.
5/5
TrustpilotWe have been using DJ Alexander for…
We have been using DJ Alexander for years now with our property in Leith Walk, edinburgh.
Thank you for this excellent review. We will pass this onto Ellen and the Team.
5/5
TrustpilotFast, efficient and friendly estate agents
Moving house is generally a stressful event on its own, never mind the fact that I had to move during Covid-19 pandemic from another city. I would like to thank Natalie Cotton and Lee Charlton for all their efforts.They have answered all my questions and requests while managing to finalise my tenancy agreement at such short notice. Because of their efforts, I did not had to continuously seek new properties as theirs are actually the best in Edinburgh and I have saved money since I secured a property really fast.All these things have helped me feel less stress and actually look forward to move into my new property. Overall, I am extremely happy with D.J. Alexander especially as I have tried a few estate agents before them and they haven't responded or helped in any way with my requests.
Hi Nicoleta, thanks for the great feedback and really please to see the team helping you through out the whole process. I will make sure I pass this on.
5/5
TrustpilotOutstanding service from Catherine Bruce at DJ Alexanders
I have been using D J Alexanders to rent out my property for years and they are first class. They inform me of any repairs needed immediately and advise me of the best way forward. My flat is never empty for long and they are amazing at finding new tenants. I have recently asked Alexander’s to sell my flat and Catherine Bruce has sold it for me in less than a week. Catherine is unbelievably professional and keeps me informed at all times. She also sold my husband’s flat in record time with excellent service. I really cannot praise Catherine highly enough.
Hi Collette, thanks for taking the time to leave this great feedback. I will make sure I pass this onto Catherine and really please she could help on a number of occasions.
5/5
TrustpilotD J Alexander Estate Agents
I've been renting my property for almost 18 years and DJ Alexander have acted on behalf of my landlord since the merger of EPM and themselves. D J Alexander have been excellent. I deal with Richard Anderson a lot and I feel at ease speaking to him regarding anything. The maintenance team are excellent also. My daughter has just moved out with my granddaughter and D J Alexander secured a tenancy for her, 5 minutes away from me. Elaine showed us around and Rachael dealt with all the administrative paperwork. Both were fantastic. Since moving in there has been an issue with the boiler but due to COVID and Brexit the part is out of stock. D J Alexander arranged for 3 heaters to come which came from Argos.I highly recommend D J Alexander they give a first class service.
Hi Suzy, thanks for taking the time to leave this great feedback. We really value you as a customer and we are always happy to help where we can.
5/5
TrustpilotCaroline the estate agent was brilliant…
Caroline the estate agent was brilliant all the way through the process and was extremely helpful I’d highly recommend asking for her if you are going to go through dj Alexander , no detriment to the other agents but Caroline is one of a kind
Thank you, Ryan, for this excellent review. We will pass this onto Caroline and the Team.
1/5
TrustpilotVery bad customer experience
Very bad customer experience. Gas Hob was not working and Agent who has dealt with my check in process knows that it was not working but wantedly didn’t inform me. Now it’s has been 5 days since I moved in and Gas hob is still not working and issue is not resolved
Dear Prashanth. Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
5/5
TrustpilotGreat experience with Jen!
Thank you Jen for visiting our property for a routine inspection. Jen was kind and courteous throughout and we appreciate her taking our feedback back to the landlord, as well as having a clear communication channel with us - it's made us feel valued and looked after.
Thank you for this excellent review. We will pass this onto Jen and the Team.
5/5
TrustpilotGreat Service from Anna Scott
Great Service from Anna Scott. Prompt, on time and kept me informed. Thank you
Thank you, Gordon, for this excellent review. We will pass this onto Anna and the Team.
5/5
TrustpilotJames was very helpful and informative…
James was very helpful and informative when we viewed 3 properties with him. He was friendly and gave us useful insights into the different properties, which helped greatly in us securing our property. It was a pleasure having him show us round these properties, thanks James!
Thank you, Erica, for this excellent review. We will pass this onto James and the Team.
5/5
TrustpilotDJ Alexander
Entire process with DJ Alexander went extremely smoothe without flaws from viewing to move in date. Special thanks to Ryan Cochrane who went out his way to get me settled in my flat. Readily available, prompt response and willing to help with anything. Thanks so much Ryan. Much appreciated, highly recommend.
Thank you, Marcus, for this excellent review. We will pass this onto Ryan and the Team.
5/5
TrustpilotSeamless!
Sarah McIntyre was incredibly attentive. Always quick to pick up the phone, respond to my queries and talk me through each step of the process. I was honestly so impressed. When she was in leave, her colleague Elliot kept me informed and provided the same high standard of support. Seamless! Thank you so much 😊
Thank you, Anna, for this excellent review. We will pass this onto Sarah, Elliot, and the Team.
5/5
TrustpilotI had a very positive experience with… Excellent Service and Exceptionally Quick Resolution
I had a very positive experience with Ikenna Njoku, Property Relationship Manager. The washing machine replacement was arranged and completed within just a week, which was much faster than expected. Communication was clear throughout the process, and everything was handled efficiently and professionally. I really appreciated the quick response and smooth coordination. Thank you again for the excellent support and service.
1/5
TrustpilotNo response
Applied for a property after viewing via one of there female employees who didn’t have the decency to respond to my application or tell me I was unsuccessful, unprofessional.
Dear Andy, Thank you for taking the time to leave a review, we appreciate your feedback. We are happy to look into any issues you experienced, please contact customerservice@djalexander.co.uk for furhter assistance. Kind regards, DJ Alexander Customer Service Team
5/5
TrustpilotLauren Mctaggart showed me around the property and supported our application. She was encouraging and helpful. She was prompt in her communications. She was friendly and reassuring. It was a remarkab
Lauren Mctaggart showed me around the property and supported our application. She was encouraging and helpful. She was prompt in her communications. She was friendly and reassuring. It was a remarkably smooth process given how hard the rental market can be. Thanks to Lauren and the team
Thank you, Nici, for this excellent review. We will pass this onto Lauren and the Team.
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