AVJ Homes reviews

★★★★★ 5/5

Google

Excellent service, great IT setup, and professional management over 3 years I have been a tenant with this agency for over three years, and I cannot recommend them highly enough. They have managed the property extremely well throughout my tenancy. From the very beginning, their IT setup stood out. The onboarding process and inventory management at the time of renting were seamless and efficient. This gives them a significant advantage over other letting agents who still handle these tasks manually, which often leads to delays and extra paperwork. Their online portal is very efficient for managing repairs and services; every request was always responded to in a timely manner. I was particularly impressed with how they handled emergency situations, issues with the boiler and plumbing were always addressed promptly and effectively. Most importantly, when it came time for me to leave, the process was fair and stress-free. The deposit was returned in full without any unfair deductions, which shows their integrity. A special thank you to Vijay, Gauri, Danika, and Satvinder for coordinating all communications so efficiently between myself and the landlord. A well-deserved 5/5 rating.

Alock · 17 March 2026

★★★★★ 5/5

Google

I had a really positive experience with this letting agency. From the very beginning, their communication was excellent, clear, prompt, and always helpful whenever I had questions or needed support. I was renting an older tenement flat, so naturally a few maintenance issues came up during my tenancy. However, the agency handled everything efficiently. Repairs were arranged quickly, and they kept me informed throughout the process, which made a big difference and gave me peace of mind. When it came time to move out, the process was just as smooth. The checkout was fair and straightforward, and I was very pleased to receive my full deposit back without any issues. Overall, I’d highly recommend this agency for their professionalism, responsiveness, and the way they look after their tenants.

Olga · 31 March 2026

★★★★★ 5/5

Google

I had an excellent experience with AVJ Homes from start to finish. As a first-time landlord, I really appreciated the guidance and support they provided from day one. They took the time to explain the entire process clearly, which made everything feel straightforward and stress-free. Their team was highly professional, responsive, and proactive throughout. They found a suitable tenant, and I felt confident in their thorough vetting process. Communication was always prompt, and they were available whenever I had questions or needed advice. What stood out most was their dedication to making sure everything was handled properly, from marketing the property to finalising the tenancy. I truly felt supported at every step. I highly recommend AVJ Homes to anyone looking for a reliable and knowledgeable letting agent, especially if you're new to being a landlord.

KAMALAKANNAN · 24 March 2026

★★★★★ 5/5

Google

Outstanding Service All the team at AVJ have been incredibly helpful, professional, and knowledgeable from the very beginning. They communicated clearly and promptly regarding offers and viewings, while also taking the time to guide me through the entire process, which I greatly appreciated. Their proactive and effective approach to marketing was particularly impressive and played a key role in achieving a very quick and successful sale of my property. I would highly recommend their services.

Sushil · 24 March 2026

★★★★★ 5/5

Google

We’d like to thank AVJ Homes for their great support in selling our property on Cathcart Road. Their online system was genuinely impressive, especially the real-time feedback after viewings something we hadn’t come across with other agents. On the first day alone, they arranged 12 viewings, and we were getting feedback almost straight away after each one. After speaking with the agent, we decided to go ahead with a closing date, and everything was managed smoothly and efficiently from start to finish. What really stood out was how open and communicative they were. We could see all updates on the iPad system, so we never had to chase for information. It also felt like we were properly involved in the process and decisions, rather than being told what to do which has definitely not always been our experience with other agents.

BR · 7 April 2026

★★★★★ 5/5

Google

Great experience while letting my flat. This is a family run business who will try their best to rent out your property, compared to other big high street agencies. The team helped with all required works, certifcations and council applications as well. Keep it going 👍🏼

Petrus · 10 April 2026

★★★★★ 5/5

Google

I have used Avj Homes to find a tenant only service, and they have delivered first class tenants and I call them every time I need a new tenant, mostly its effortless. 1 call and my property is marketed and all the tenants are professionally vetted.

George · 7 April 2026

★★★★★ 1/5

Google

By far the most unprofessional and disgraceful estate agents I have ever dealt with. Do not check their properties correctly and allowed me to move into a property that had a non flushing toilet and blocked sink (see pics) along with coffee stains on doors, filthy wardrobes and paint marks all over the floors. They refused to take any responsibility for the mess and had the cheek to tell me it had been deep cleaned prior to me moving in! Caused me nothing but stress for 4 months dealing with them. I've never had any issues with any estate agents previously dealt with. Vijay made remarks about the other viewers when I went to see the property due to the way they were dressed and how they looked and when I complained about the cleaning issues to Gauri she responded by telling me that repairs can arise at any time, clearly the bathroom was a repair that was needed way before I moved in, sinks dont block that badly overnight! She refused to accept this and all she could do was make a threat to give me a bad reference if I didnt drop the complaint! Disgusting behaviour and I didnt need your reference anyway! I was told someone would be at the property at 11am on my check out date to inspect the property and I was waiting 20 full minutes and had to try calling the office 5 times before anybody picked up just to be told oh sorry we meant to cancel that all of our staff are off sick! Then it was rearranged for the next day and then cancelled again until a further day later cos they now decided they needed 48hrs before they can view it due to covid however when I advised them I was moving out they asked if they could conduct viewings whilst i was still living there. Making the rules up as they go along to suit themselves. Im with a lovely estate agents now and they have been nothing but helpful. The flat I've moved into is immaculate and i've had absolutely no issues since moving in so it's clear to say I'm not the issue. Wouldnt recommend this company even if it is your absolute last resort, avoid! The pictures and the other google reviews speak for themselves as well. Gauri also withholding my deposit money for absolutely no reason at all the landlord has confirmed she doesnt want to deduct anything from my deposit and she is now not responding to any messages. Now 2 weeks since the keys were given back and cant take 5 minutes out of her day to accept the deposit return, clearly cant manage her workload very efficiently. The only reason she has her job is because her husband is the director. Completely useless and clearly not qualified for her role! Update to respond to your response - blatant lies! I lived there for a week less than 3 months although im not sure what that has got to do with any part of my review? I moved out due to all the issues, I had planned on staying long term when applying and have rented previously this was my first single application so i have dealt with landlord and estate agents before. I never met the landlady she hid away knowing full well the awful state of the property she rented me, even though she lives less than a minutes walk away from the rental and she most certainly did not come and clean anything! I cleaned it myself! I didnt even get an apology so i suggest you check your records! Lies lies and more lies! You sent the deposit after I had updated the review previously to say you were delaying giving it back without any need as the landlord had confirmed she didnt want to take anything off it ! (And rightly so as the flat was cleaner when i handed it back than when i got it!) Yet you still refused to send the money back saying "you had other things to do" after me giving you 2 weeks to do a 5 minute job and log in to SDS to confirm my proposal. Again, that must come with being unqualified for your position. As i said 2 months ago AVOID THIS COMPANY LIKE THE PLAGUE. UNPROFESSIONAL AND UNQUALIFIED STAFF.

A · 12 June 2022

★★★★★ 5/5

Google

AVJ Estate agents are fantastic to work with from start to finish, they handle all of the concerns promptly and professionally ,making the process smooth and stress free ,Vijay and his team are great at keeping communication clear and …

Naeem · 14 October 2025

★★★★★ 4/5

Google

I recently sold my Glasgow flat with AVJ Homes. Vijay and his team were friendly, professional and very supportive, especially when the buyer’s side caused a few delays. Great communication and the sale completed successfully in the end.

Anela · 30 October 2025

★★★★★ 5/5

Google

Found them easy to deal with, got approved in timely manner, everything seemed straight forward. There was some minor issues with move in date but if you want a nicer home sometimes you need to compromise by a few days... There was some issues getting the gas/electricity on but think that's more of an issue with Scottish Gas. The flat is in nice condition, maybe a better clean in some areas could had been done but overall pretty good. Everyone that works there seems friendly and easy to communicate with. Some minor issues with the boiler but seems like an easy fix with change of batteries in thermostat. I'd be happy to recommend AVJ homes. I've lived in 5 different flats in Glasgow now and they are far better then the other agents/landlords I had to deal with.

Chaz · 10 February 2024

★★★★★ 1/5

Google

BEWARE - This company is run by a crook. 6 of the most recent reviews are "don't use this agent" and the star rating is 2.6/5. Would you want to use this agent based on that? If you still are stupid enough to use this agent, read on....I did put an honest review on here but was threatened with legal action from AVJ Homes. There was a lady who had written a scathing review of Vijay (another one!) and it has been taken down - as she was also probably threatened with legal action. If only he put as much effort in to defending himself as he did trying to let property. Vijay lied to me, avoided my calls, didn't answer emails, overcharged me for cleaners and has now withheld deposit money that was due back to me which is technically theft. He only cares about getting money from you and will tell you always what you want to hear and then never deliver. From my own personal experience I would not trust Vijay as far as I could throw him. He is discourteous to the extreme. I would therefore be very, very wary of doing business with him. Other people will be able to make up their on mind I'm sure. Sadly, until these estate agents are regulated, con men like AVJ Homes will continue to exist. Once they are regulated, people like him will be shut down and for good reason.

Dan · 13 June 2018

★★★★★ 5/5

Google

AVJ have sold 2 properties for me now, both in difficult market conditions. At all stages Vijay was honest about what could realistically be achieved and actually exceeded expections on one sale. Vijay is very personable, easy to deal with and clearly passionate about his business plus he has fantastic knowledge of the property market, especially the south side of Glasgow where the office is based. I had a mobile contact number for AVJ homes, so was always able to reach someone and I never once had to leave messages or chase anyone up. I always received text notiofications of any upcoming viewings and got comprehensive feedback from every single viewing. All in, a great service at a great price. Well done AVJ homes!

Jonathan · 13 June 2018

★★★★★ 1/5

Google

I had used this agency last November. I cannot recommend this agency as they try and squeeze everything out of you as a tenant. I’m pretty sure they advise their clients to increase the rent shortly after tenants move in. The absolute worst part is their service, they are nice and welcoming at the start. But the minute they lock you in they are condescending, lack communication, lack politeness, and eventually become threatening. There are many places to go that do better jobs and have nicer staff, go there and dont waste your energy on this place.

JT · 4 October 2024

★★★★★ 1/5

Google

I believe this is a family business so it's with a heavy heart that I leave this negative review but I'm fairly certain even 1 star is too much. I feel like this company can be underhanded with people to benefit themselves and are extremely unprofessional. They do not provide all of the information on the process, they've claimed they don't have information that they do, they lied to get me to put down a deposit, when I queried this each member of staff I spoke to became defensive, aggressive and in one case insulting and another threatening. The staff are unable to answer simple questions about company policy or their obligations as estate agents with all questions having to be put in emails that they don't reply to. They clearly haven't listened to anything I have said as they still believe I am frustrated at being rejected, which I'm not, I'm frustrated at being dragged through a terribly explained process and then being treated poorly when it is questioned. In my experience, this is a place to avoid and certainly does not get my recommendation. Cowboys. UPDATE**You can see their 'customer service' skills in the flesh here in their reply as they have managed to get my name incorrect despite it being directly above where they're typing (corrected since i posted this, they're keen to look like they're professionals). They also still haven't replied to questions I posed at the time and have chased since. Avoid at all costs. What they actually told me was they 'preferred my details to the other person who applied' and then pressed me for a deposit. I paid the deposit and was then told I couldn't have the property due to my credit report, which I had already given them the details of before I viewed the property, I have the emails as proof, however, they still claimed they were not aware. So either they didn't read the email, which is poor practice or they're lying, which is also poor practice. The other reviews here aren't much different and I wish I'd checked them before engaging with this 'business'. The one thing they are right about is they did refund my desposit within a day - because I made a lot of noise about their poor practices - so don't accept the 3-5 days (or 5-7 depending on how they're feeling or who you speak to) they tout as being the refund time.

Simon · 27 September 2024

★★★★★ 5/5

Google

Fantastic company. Made the whole process so straightforward no stress. Lovely staff very easy to talk to and explain everything really well. Would and will highly recommend

Karina · 14 March 2026

★★★★★ 1/5

Google

If i could give 0 stars i would. We agreed verbally on an offer of £135 after our viewing to remove the property from the market. On our initial call, the girl was unhelpful and told us there was no availability for a viewing, my sister called and got a viewing the next day. We then had no contact from Vijay after him asking us to send proof of funds over, which we sent a copy of our bank account to him. He then spoke to yesterday to say they didnt think they would reach anywhere close to 135k and our offer would be accepted, i then stated if we weren’t reaching close to this as home report was 120k i would stick to my 132 maybe if we weren’t reaching anything close to this but I would confirm this and get back to him. I then received another email saying our offer was declined at 132, although i didnt confirm this. He stated the closing date was today 12pm, i called today as we put the offer back in at 135 and heard nothing. I was then advised Vijay wasnt in the office and the girl completely cut me off. I emailed Vijay 3 times as i had to get my solicitor to confirm this if was accepted, he then emailed back to say they went with another offer. The girl on the phone advised there was no closing date. These guys play games. DO NOT RECOMMEND TO ANYONE. I will post on social media also to warm people. Vijay knew the situation we were in with our parents passing and my sister looking for her new home, and has left her waiting and waiting to be let down last minute. Disgraceful company. RESPONSE: Viewing: This is untrue. My sister called and was told there was nothing available, I called and spoke to someone else and was booked in. So this is false information. Offer handling: You did not include me in to all e-mails. You advised me if we placed an offer of 135k this would be accepted, and we provided you proof of funds and requested to confirm was this accepted so that we could get formal information from our Solicitor. You advised me on the phone that no-one came close to our offer, and our offer would be accepted. The overall experience you can admit was a disgrace, and has left my pregnant sister in a state due to this - as she was advised if she placed this offer, it would be accepted. She did, and was refused.

Danielle · 11 June 2024

★★★★★ 5/5

Google

Since my last review I've continued to be incredibly impressed with the service provided by AVJ Homes - as expected with a new property there was various things that needed doing and I continued to experience almost always same-day responses from AVJ Homes themselves, and whenever services were instructed within one or two days an appointment would be made which is a great reflection on the suppliers they use as well. In particular I want to recognise Laura Boland who must have got sick of my voice (although she didn't show it!) calling sometimes multiple times per day with various questions but Laura was not only very patient but responded to every single query quickly. If I left a message they would call back (with lots of other agents I gave up hope of receiving a call back in response to a message). It was not long at all before I was fully set up with not a worry in the world. Laura obviously has extensive knowledge in her field and answered every question often pre-empting concerns of mine. Great job AVJ Homes and thanks Laura for all your help!

Stevey · 12 June 2023

★★★★★ 1/5

Google

UNPROFESSIONAL & ILLEGAL PRACTICES Unprofessional family run small firm which will try to get some money out of your pocket at any chance they get. Initial process was smooth got the property through them but as soon as i requested for replacement of the keys which were not working in the start of tenancy they asked for money to provide me that (Red Flag 1) Landlord was great so never faced an issue in repairs or any support needed. At the end of tenancy i left 1 week before my tenancy ends. This created a opportunity for illegal deduction they called it ADMIN CHARGES when i asked for clarity they mentioned my contract / tenancy agreement states the same but their failed to state the clause which agrees to such clause. The payment was done with deduction after 2 months of constant calls and emails for the refund I would not recommend this letting company to any one please be careful and not choose AVJ HOMES

Ankur · 12 June 2023

★★★★★ 5/5

Google

Great team, so pleasant, easy to talk to and prompt replies. Got me in my new place in no time! Would recommend!

Applepye88 · 31 March 2026

★★★★★ 5/5

Google

AVJ Homes are an outstanding letting agent who I cannot recommend highly enough. Their communication & attention to detail is excellent! They are also very friendly, approachable & willing to help. As a landlord I am very happy with their service.

Alison · 14 October 2025

★★★★★ 1/5

Google

Pleasant experience of viewing a lovely property we were hopeful to rent a few weeks ago, let down by the very brazen mention of a deduction from our deposit for (illegal) 'fees' if we were to change our mind, despite expecting us to lay down the full deposit of 2 months rent without seeing any T&Cs. During the viewing, Vijay said we already had all the info we needed for next steps... (an email containing bank details and stating the deposit amount with a couple of attachments regarding affordability and some extra bonuses regarding insurance etc). After the viewing, we requested a tenancy agreement, but later decided against pursuing any further after realising just how shady this is. Luckily our current letting agency had some other options for us. A letting agent is not legally entitled to make any deductions from a tenant's deposit for payment of their own fees. I don't trust this company.

Emily · 12 April 2024

★★★★★ 5/5

Google

I used AVJ homes and letting to manage the rental of my property for 10 years where I enjoyed excellent financial returns on my investment. Having decided to sell the property Vijay and his team achieved a selling price of 10% over the home report with 12 viewings and 5 offers at closing date an excellent result Many thanks to AVJ homes Jackie farrell

Jackie · 12 June 2020

★★★★★ 5/5

Google

I was very impressed with Vijay and his team's super professional services and help throughout the process of sale of my property. The process was extremely smooth and transparent and I was kept informed at every stage. Their systems are efficient and I am very happy with the speed and efficiency with which my requirements were dealt with and sale completed. AVJHomes team are 100% genuine and I would highly recommend them.

Vinit · 12 June 2023