Trusted Agent profile · Glasgow
★★★★★
463 reviews across 2 platforms
108A Kirkintilloch Road, Glasgow, G64 2AB, G64 2AB
Part of Allen & Harris, see every office.
Allen & Harris's office in Glasgow, at 108A Kirkintilloch Road, is rated 3.8 out of 5 across 463 reviews on two platforms, including 240 Google reviews rated 4.9.
Every review we hold for the Glasgow office, from every platform, shown as written. First names only.
5/5
GoogleHad a wonderful and smooth experience buying my first home. Couldn't have done it without the help of AK. He answered any question I had no matter how benign it was.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
3/5
TrustpilotPoor Communication Skills
Very very disappointed with Allen & Harris Westbury. Extremely poor communication skills whilst selling your property! You have to repeatedly ask for updates.They allow long lapses with communication with yourself and the buyer of your property which results in endless unnecessary delays.We honestly feel they concentrate on obtaining new business but once you’ve signed their contracts they do not have sufficient staff to even manpower their local offices.Sadly I wouldn’t recommend this local office as it’s been completely frustrating to work with the team.However, the sales person who originally came out to value our property was indeed courteous and professional and I’m afraid it ended right there.We paid over £5,000 in fees where as our solicitors did most of the sales coordination work. Allen & Harris didn’t even give us a courtesy call to let us know that we had finally completed and we’re about to release the keys.
1/5
Trustpilot7 months
7 months. 7 months we have been in a chain with a property being marketed by Allen and Harris. Twice they have failed to complete due diligence on buyers. Twice their in-house mortgage broker has lied about mortgage offers for buyers when underwriters have turned them down. I wish I had known that their business practices were so appalling I would have rejected an offer on the basis that they were representatives of someone in the chain.
2/5
TrustpilotWestbury Office
When I first spoke to them I raised concerns about the price of a property I liked which was "offers in excess of £300k". I explained that this was my maximum budget (this would be for a property that hardly needed a thing done to it) & there was no extra for any potential works. I said that I didn't want to make a 5 hour round trip if I was wasting my time. I was assured that I should definitely look at it as I wasn't so went along feeling very positive. I then had a viewing & was shown around by Charlie. I subsequently put an offer in which took into account works that needed doing. Unfortunately, my experience with the office left a lot to be desired. They failed to return my calls or keep me informed of what was happening, then told me the offer wasn't enough even though they'd known my budget & that the house needed work. It's a shame they couldn't have been honest when I'd had the initial conversation about my concerns instead of wasting my time & misleading me. Charlie who did the viewing was very good but aside from him the other members of staff I dealt with were misleading & their client care was poor.
1/5
TrustpilotDesperately trying to rent a property
Desperately trying to rent a property, took our holding fee (1 weeks rent) then demanded paperwork unspecified at the initial viewing a week earlier , on trying to collect this for them was waiting for a letter to arrive from HMRC , informed them of this and then had them turn around and decline our rental of the property despite us paying a weeks rent in advance which should have covered the period where we were gathering the correct paperwork. Was told “the landlord cannot wait even a day otherwise he won’t be able to pay his mortgages” and that our deposit was non refundable. So they took our money, and left us out in the cold. At every turn in the week leading up to renting the property there was more issues including online paperwork/referencing accounts not working, they lied and said they were trying to ring my fellow housemate (no missed calls recorded) and that due to this incompleted paperwork that we were the ones at fault despite not mentioning any of this at the viewing. We weren’t the first and we won’t be the last. The rental situation is disgusting in this country, your paying for someone to put a custom number plate on their Range Rover while you slave away at an hourly rate job to live in damp and broken accommodation, they take multiple mortgages out and then depend on the yield from others to pay them whilst they do nothing more than the absolute bare minimum to “maintain” properties. Since the agency fees are now gone I can only assume taking a percentage of our first weeks rent holding fee is how the agents get their commission. Add to that the highest rents have ever been since 2008, and an over-saturation of student housing in major cities the situation for young working professionals is unbearable. To then be told nearly thee hundred pounds of your hard earned money is gone in a flash with smoke and mirrors is simply shattering, unfortunately I’m not alone in this.
1/5
TrustpilotScammers and illegal handling!
I would honestly give 0 stars if it was an option. Incredibly unprofessional estate agents. Avoid at all costs, very rude staff, terrible lack of communication, sketchy, and greedy! They Pressure you into using their services, and if you don’t they will deliberately mess you and tell you your offer is not good enough…even tho it is, it was very frustrating to deal with these people. They are messing with peoples lives here, I feel like they’re all scammers and doing something incredibly illegalSarah was completely rude and messed us around. She is completely unprofessional. This estate agents should be shut down. Please avoid at all costs, they only care about commission, they do not have anyone else’s best interests.
5/5
TrustpilotCorey Airey needs a big thank you for…
Corey Airey needs a big thank you for being very helpful and patient in relation to renting our property
5/5
GoogleAK was great. I had dealt with mortgage advisors at other firms and the difference between them and AK was huge. AK would answer any question I had so much faster than anyone else, most of the time if I sent an email he would simply phone me so we could talk. If I missed his calls he would message on whatsapp until we could speak. I really appreciated this. At one point, I emailed him and got an auto-reply saying he was on annual leave. He still phoned me that day. Throughout the process, what impressed me the most was that it felt like he really wanted me to find a flat and get a mortgage, it felt like he really fought for me - I'd recommend him, and Allan & Harris, to anyone.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMe and my partner were unsure of what to expect with the process of buying a house as we were first time buyers but our mortgage advisor AK made the whole experience easy and straightforward. Always available to answer any queries we had and kept in regular contact with us throughout the entire process - from viewing properties right through to completion. He went above and beyond to help us buy our first home and for that we can’t recommend him enough! Thanks AK :)
5/5
GoogleAs a first time buyer I had no clue about how to purchase a house or anything to do with mortgages etc however after finding AK I was fully aware of everything. He has helped me so much over the last couple of months when trying to buy my first home. He has replied to my constant messages and phone calls - morning noon and night and been extremely patient with me continually asking stuff. I actually don't think I've ever come across anybody in any line of work who's been as attentive and this is without ever meeting in person - says a lot :) Thanks so much. Highly recommended.PositiveResponsiveness, Professionalism
5/5
GoogleFirst time seller and buying in a chain. AK is the best in the business, I had a really hard time selling my property and buying, I don't think it would have been possible at all without someone as good as AK. He kept us assured and informed the whole way and even out of hours. He went above and beyond what I could have ever expected an advisor to do. Not only was he completely transparent about everything, when you think something is going to take a couple of days, AK manages to get it done in a matter of hours, it truly does feel like you are made a priority. Rest assured that if you get AK as your advisor, you will be in the best possible hands.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI was looking for a reliable mortgage advisor and I was given AK's details from allen and harris and it has all been such a smooth process thanks to him. Buying your first home is a big step and AK always made me feel at ease and was so always so reassuring. He sorted everything so fast and responded to me instantly regardless of the time of day. I highly recommend going to him. I have passed on his details to all of my friends in case they ever need mortgage advice in the future.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI highly recommend AK for his services. A friend of mine recommended me to him after I was declined a mortgage from another broker (despite that broker telling me I was guaranteed a mortgage). My circumstances are complex, yet he managed to secure me a mortgage with 3 days, including working over the weekend and during his holiday. From the start he assured me that he could help and if any issues my fee would be refunded. He is efficient, reassuring, experienced, professional and has saved me considerable stress. I’m so delighted that I was introduced to him and now extremely excited about moving.PositiveProfessionalism
5/5
GoogleAs first time buyers, we relied on the help of a mortgage advisor, and with AK we were in good hands, his guidance was absolutely invaluable. He's been patient, friendly, and professional explaining everything at every step of the way, providing information and advice regarding our mortgage options, properties, insurance, etc. He was also easily reachable at any time, and kept everything running as smoothly as possible in the background by chasing up documents and information, without us needing to even ask. He went above and beyond, I can't recommend his services enough, we genuinely couldn't have done it without him!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI was very impressed with the service I received from A&H, especially my mortgage advisor, AK. As a first time buyer I was clueless about the whole process but with AK's help everything went smoothly. He talked me through the different options and gave me good advice about which mortgage would best suit my circumstances, and was able to get me an offer in no time. He kept me updated throughout and was always helpful and professional. I can't recommend him highly enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI feel the need to share the very positive experience I have had arranging my re-mortgage through AK at Allen and Harris. He has been brilliant, very responsive, kept me updated at all times with progress with my application and guiding me through the steps required. AK is professional and very knowledgeable in his area of expertise providing good mortgage advice and also regarding other financial products required. He also has a friendly and approachable manner along with it. I would have no hesitation in recommending AK to friends and family for mortgage advice and services in the future. Thank you for all your help.
5/5
TrustpilotKeron at the Pontcanna office
I had a lovely experience with Keron in the Pontcanna office. He was efficient and kind. He was a good communicator and a pleasure to work with!
5/5
TrustpilotOutstanding services
I highly recommend AK for his services. A friend of mine recommended me to him after I was declined a mortgage from another broker (despite that broker telling me I was guaranteed a mortgage). My circumstances are complex, yet he managed to secure me a mortgage with 3 days, including working over the weekend and during his holiday. From the start he assured me that he could help and if any issues my fee would be refunded. He is efficient, reassuring, experienced, professional and has saved me considerable stress. I’m so delighted that I was introduced to him and now extremely excited about moving.
1/5
TrustpilotRenting a property from them initially…
Renting a property from them initially was fine, but they do not answer emails without standard script, they constantly badger you on email when you’ve already paid rent. They don’t answer queries always on the side of the landlord.
1/5
TrustpilotNot value for money, shop around
Clifton, Bristol Branch - Sold themselves as a premium offering but their outputs (pictures, write ups, viewings) were below average. In Covid, you would have thought you'd show prospective buyers of a First Floor Flat the 3.5 acres of gardens that are included. Apparently not. I changed agent but they refused to take the property off line and continued to market it after the contractual period was up.I could write many more things. My advise, shop around for a better estate agent.
5/5
GoogleAK made our mortgage application process very easy and stress free, his advice was 2nd to none, he was very helpful. The marketing team @ Allen & Harris done a great job from start to finish. We couldn't fault the service everyone provided. I would highly recommend the team at the Bishopbriggs branch. Thanks for all the help.
1/5
TrustpilotTold I was not allowed to view a…
Told I was not allowed to view a property until I had signed up for their mortgage service. Managed to work my way around this and view the property. Put an offer in, which was accepted. They then put the property back on the rental market. Ok fine, but they did not inform me of this and continued to pressure me into using their services. All they are interested in is your money. 0/5.
5/5
TrustpilotNo one give us the opportunity to rent the house except Allen and Harris and miss scarlet
me with my child and my wife in a hotel for more than a month I begged the offices to help me find a house we both had a full time job in a nursing home so guaranteed work and no one helped and fortunately for my good luck they turned to allen n harris office and there i found ms scarlett but i have to admit you really bent my problem understood the situation and found us home within a week and without paying 6 months in advance just by promoting us and allowing us to try our luck us taking the references and the landlord control thank you very much scarlet
5/5
TrustpilotAndy at Allen and Harris Cirencester…
Andy at Allen and Harris Cirencester helped me with the sale of my 1 bed maisonette. Ultimately I decided against the sale as my circumstances changed, but I found Andy straightforward, knowledgeable and helpful.
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