Cairn Estate and Letting Agency Glasgow City reviews

★★★★★ 5/5

Google

My husband and I rented our first flat together using this letting agency, and we couldn’t be happier with the service. I’ve dealt with a few dodgy landlords and agencies in the past, so it was a welcome change to have such an organised, professional team on hand. Any issues we’ve had (hardly any, by the way) have been dealt with promptly and communication between us and the landlord has been made so easy thanks to Cairn. Everyone that we’ve dealt with have been so patient and friendly, and it’s honestly been a joy renting this property.

Jenna · 25 October 2018

★★★★★ 5/5

Google

This is my second time letting with Cairn and I would highly recommend using them as your Letting Agency. The staff have always been extremely professional and helpful. We have never had a problem getting ahold of staff on the phone or via email. It is easy to report any issues through the online system and we found that they were resolved very quickly. Many thanks to the Cairn staff.PositiveProfessionalism

Caitlin · 24 October 2021

★★★★★ 5/5

Google

Gemma from Carin Estate and Letting Agency had helped me to rent out my property within a very short time. Always diligent and enthusiastic, she had kept me updated of the progress regularly. Moreover she was able to provide backup plan when things were not working out. She is also very responsive. As an overseas investor, this really gives me a peace of mind. I highly recommend Cairn Estate to all landlords looking for tenants in Glasgow.

Vin · 25 October 2019

★★★★★ 1/5

Google

Avoid this company at all costs! They have left me without hot running water for two months over the course of my tenancy and refused to replace the faulty Boiler when it was condemned as dangerous for nearly 2 years! They currently have an Abatement notice, served to them by environmental health, due to water Ingress in the flat. This was reported over two months ago also! I Haven't had working electrics for over a month and that is only just getting seen to. The quality of the work is poor, cowboy at best and the "I don't know anything about it" attitude from the staff is just unacceptable. I am considered a vulnerable persons because of medical issues and Cairn do not seem to care about anything I ever approach them with. When I claimed I had a legal right under common law article 8 of the housing act 2001 to withhold rent until maintence was completed they claimed that was not the case. This company are just flat out money grabbers and liars and couldn't care less about their tenants, they just want to get there pay checks and come Friday they just wash their hands of everything until the Monday morning. They are not professional, courteous or efficient. My previous one star review was met with a phone call from Cairn essentially intimidating me to remove it. Well after this latest issue this review will be staying here and going on every other review site I can find. Cairn properties are an awful, horrid, stressful company to work with and they have been making my medical issues get worse over the last year. Just do not waste your time and go directly to a landlord. Not this excuse of a company. They should all be ashamed of themselves but clearly are not....I would give them minus 5 stars if I could. Avoid at all costs! Your health will benefit!

Craig · 25 October 2016

★★★★★ 5/5

Facebook

I am the purchaser of a repossession that cairns had for sale and from the start they have been nothing but amazing allowing viewings access to measure things even down to pushing the sellers for an decision on the offer � Moya in particular has been 1st class worth her weight in gold. And lately Chris too. They have gone above and beyond it would not have been possible to get things done without them. 5star service and I wasn't even their client amazing job guys you all deserve a pay rise. Thank you for everything �

Tony · 17 October 2016

★★★★★ 1/5

Google

This place couldn't run a bath, let alone an estate agent. As a student do not go near this place, if you anything remotely wrong they will unfairly punish you. We had a broken oven and washing machine for around a month before it was fixed/replaced. But when you have a party, or even just a bit of noise at night they were right on to you giving you ultimatums. Also the flat we had was a great size, in a great location but it couldn't be more basic. My room was basic with yellow (basically see-through) curtains and the bathroom walls were manky, which all they did was put a fresh coat of paint over instead of dealing with the problem. I couldn't recommend this place less. I will never go through an estate agent again; student or not.

John · 26 October 2014

★★★★★ 5/5

Facebook

Living in a different city and trying to sell a property is extremely difficult, Moya was very understanding of my situation and supportive at every stage of the way. Thank you

Lucy · 12 March 2016

★★★★★ 1/5

Google

Very bad experience today. I scheduled a viewing at 4 pm to see a flat in G3 area. The agent didn't turned up and upon waiting for 15 minutes with 2 infants n my wife. After some time I phoned the agency and they informed that they have cancelled the viewing as current Tennant has some issues. Really surprised that I was not informed about this until I phoned them from the site. Very very bad.

Nayan · 25 October 2018

★★★★★ 5/5

Google

Fantastic experience renting with Cairn property in last 4 years. Always very willing to help and support with utmost respect. I have really liked the property which comes with high standards and support that I got from my property manager Victoria & sophie is amazing. Really appreciate the work that you do. Best wishes!

Biplob · 24 October 2022

★★★★★ 1/5

Google

A small thing, but perhaps a reflection of the efficiency of this agency. They have left one of their To Let signs in my street lying on the pavement. I have reported it 3 times in the last 3 weeks and its still lying there. I have pointed out that this is dangerous for poorly sighted people and for this reason I have moved it into the central garden.

Lindsey · 25 October 2019

★★★★★ 5/5

Google

I used Cairn as a landlord and as a seller and recommended them to my friend as a landlord too. I couldnt be happier and couldnt recommend them enough. I have used several agents as a renter and landlord and they were all different variations of terrible. They went above and beyond at all times and if I need an agent in the future they will e my first port of call!

Beautyandthebudget · 25 October 2016

★★★★★ 1/5

Google

Unprofessional letting agency. When I moved into the flat the washing machine had mold inside the door's rubber. On their inventory it was listed as "good" condition. This is unhygienic and unacceptable. They are supposed to perform proper and thorough checks. I've reported it to them and they still haven't resolved the issue. It's been 2.5 weeks. Extremely slow and you have to chase them up constantly.

Iliana · 25 October 2018

★★★★★ 5/5

Google

Can not rate this company highly enough, in particular the wonderful Fiona and Susan. They took all the stresses away from us and organised letting out our flat. From viewings too certificates they were incredibly professional and yet friendly and approachable at all times. Would highly recommend to anyone looking to let out their flat and wants it done well and easily. Thanks so much girls xxx

Roma · 25 October 2018

★★★★★ 5/5

Facebook

David and Karyn recently carried out work on our property. Not only are they both genuinely lovely people and a pleasure to have in our home but the work was all carried out to the highest of standards. As was the clean up at the end of each day. So refreshing to find such a punctual and reliable service and we will definitely use them again.

Sarah · 9 October 2018

★★★★★ 1/5

Google

terrible company if you are letting from them. they simply don't care and are only interested in helping landlords and buyers it seems. no communication, they cancel appointments without warning and put their phones onto answering machines, and never return your calls. would love to not be renting from them but unfortunately my flat transferred over to them. avoid if you have the choice.

Emma · 25 October 2018

★★★★★ 5/5

Google

Agency has been great throughout my tenancy and thanks to Mark for being super helpful

Ayo · 25 October 2018

★★★★★ 1/5

Google

Travelled up to Edinburgh from Manchester for a viewing and they never showed up at the flat for our appointment - couldn't get hold of anyone and waited for half an hour. Received an email reply the next day, "our viewing agent had mistakenly put the viewing in his diary for next week".NegativeProfessionalism

Steph · 24 October 2021

★★★★★ 5/5

Google

Sheena at Cairn provided a great service regarding the sale of my Glasgow tenement flat, which was all done remotely as I was living in France at the time. Good communication, advice and support throughout, and managed to achieve a satisfactory sale price too. Very pleased with the service offered by Cairn, I would recommend to friends.

Catrìona · 25 October 2019

★★★★★ 1/5

Google

They are irresponsible letting agency, who doesn't answered professionally.

Paniz · 24 October 2022

★★★★★ 1/5

Google

Very unprofessional letting agency. I had to send multiple emails and calls in order to proceed with renting a flat. Just a very slow procedure on their part. They delivered the flat in a terrible condition, dirty, dusty, unhygienic (mold and dirt on couches). Their cleaning crew had to go through it again in order to be presentable.

Pantelis · 25 October 2018

★★★★★ 5/5

Yell

Happy tenant

I rented a property in Shawlands from Cairn for 4 years, any time I dealt with the agency I found them very helpful. We had an issue with a neighbour and Fiona helped us with this. We had great communication and the move out was a smooth and we felt a fair process. Suzi

SuziH-8 · 20 July 2018

★★★★★ 2/5

Google

They listed out a lot of things that we have to pay when we moved out. But after arguing with them, it happened to be their mistake. Be careful when you are dealing with them. They might add extra charge to you when you move out. Take pictures when you move out as proofs!

Yu · 25 October 2017

★★★★★ 1/5

Google

The worst agency ever. In big short: 2 times they changed moving date, first day broken lock in door and flooding the neighbor. 3 weeks without washing machine, broken fan in bathroom, new oven has not been set up properly, broken radiators, ignoring emails. Never again.

Beata · 24 October 2020

★★★★★ 1/5

Facebook

Had a nightmare with these and would not recommend.

Olivia · 25 October 2021