Cairn Estate and Letting Agency Glasgow City reviews

★★★★★ 5/5

Google

Sophie Buchanan at Cairn has been amazing to work with. I needed to rent out my flat quickly and she was incredibly helpful and supportive. She came to visit the property within an hour, was extremely friendly and understanding of my position. Sophie managed to get the property advertised online in 48hrs and secured a large number of viewings which she did all over a period of 2 days (with minimal disruption to myself). We secured a tenant who could move in quickly and Sophie was always available and understanding with my questions. I would thoroughly recommend Sophie Buchanan at Cairn to anyone who needs to rent out their property.

Rona · 2 September 2025

★★★★★ 5/5

Google

During my rental period, working with Victoria was a highly positive experience and her performance merits full recognition, her communication was timely and thoughtful, as she responded quickly to my questions about the house (e.g., maintenance, check-out) and patiently clarified details despite time zone and language barriers; so in summary, Victoria is dedicated, communicative, and professional, her work exceeds basic requirements, and I highly recommend her.​

Meng · 9 September 2025

★★★★★ 5/5

Google

Sophie, Victoria and the team at Cairn were very helpful in finding myself and my family a lovely home when we had to leave our previous one. The virtual tour with real person was absolutely brilliant and a really nice way to show us the home when we were too busy to make an in person viewing. Sophie helped us through the referencing process, and allowed us to choose the property with confidence. The rest of the process was dealt with quickly and efficiently. We look forward to a long and positive relationship with Cairn! Craig and Megan .

Craig · 18 December 2024

★★★★★ 5/5

Google

Sophie, Victoria and the team at Cairn were very helpful in finding myself and my family a lovely home when we had to leave our previous one. The virtual tour with real person was absolutely brilliant and a really nice way to show us the home when we were too busy to make an in person viewing. Sophie helped us through the referencing process, and allowed us to choose the property with confidence. The rest of the process was dealt with quickly and efficiently. We look forward to a long and positive relationship with Cairn! Craig and Megan .

Mr · 17 December 2024

★★★★★ 5/5

Google

A great company to work with., who lift the stress of selling a property away in a friendly and professional manner. Jenny has been great at keeping me informed of progress and offers made and giving her professional advice and guidance through the process of the sale of my property. I felt I was always kept informed and involved in the process, from the beginning of putting my property up for sale to the final process of my sale. The advert for my property looked very professional and I felt highlighted the benefits. Thank you Cairn’s and Jenny.

Lesleykellock · 5 December 2024

★★★★★ 4/5

Google

I've recently rented a property with Cairn. My property manager, Jacqui was great since the beginning, sharing various files for me to learn my rights when renting. Now I've moved in, and during all the process she helped me efficiently. If I could not reach her because of her busy schedule, other staff at Cairn would help me, so I was never left waiting for assistance for long. The property has been all done before I moved in.

Carmen · 25 December 2024

★★★★★ 5/5

Google

i cannot recommend Cairn Estate Agents enough! from day 1 of being on my house journey, i have used Cairn. i viewed 1 property & have stuck with Cairn for most of my property search! & in the end, ended up finding my first home! i could not have done it without Jenny at Cairn and the team! Jenny has been just outstanding! the service, communication and overall kindness and patience has been so outstanding. & i’m so grateful for it, especially as a first time buyer! anything needed anytime at all, Cairn was there. i would highly recommend Cairn & i’ve already got a friend contacting them for her property search! :) thankyou thankyou again Cairn & especially Jenny! & helping me get my first home! :D xxx

Adriienne · 5 November 2024

★★★★★ 5/5

Google

It has been a good association with Cairn. Victoria has been very supportive. She is prompt in responding to all our queries over email & phone. Thanks for your support and patience. Wonderful experience with Carol Fraser too. She throughly supported thorough our tenancy & helped in smooth exit process.

Kadambari · 20 October 2025

★★★★★ 5/5

Google

I have been renting my property with Cairn for a number of years now and I couldn't be more pleased. This is truly a one of a kind estate agency who looks after landlords as well as the tenants, thoroughly. I would really like to thank Victoria who has been my property manager. I have always received clear communication and prompt service from Victoria and she has gone above and beyond to ensure everything in the property is well looked after. Highly recommend this agency and Victoria to all landlords looking to rent their properties.

Faraz · 9 October 2024

★★★★★ 2/5

Google

I lived at my flat for 3 years with Cairn and I had a few issues with them. When I moved into the property there was no heating or hot water and I was also under the impression the property would have been cleaned to a ‘professional’ standard (as I was asked to do so when vacating) but it absolutely was not. I did have to pay for a cleaner to come in and clean the place fully before I moved in. There was mould and dampness in the bedroom which actually ruined bits of furniture. The shower was changed when I moved in but even after this the shower still never worked temperature wise I was either burned or frozen by water and after multiple times reporting this I was told by the plumber sent out ‘you just need to live with it’. The right window in the living room was cracked when I moved in and this was changed when reported but when this was changed the window was cracked AGAIN by whoever put it in and left after me AGAIN reporting it, also with the left window in the living room being steamed in between the glazing which was also reported. The boiler stopped working and I had 3/4 different people come out to tell me it was working to which it was not, this was very frustrating to have all these different people come in and out to fix one problem. Also the amount of inspections is not ok and does honestly feel an invasion of privacy. I had a male inspector come out to the property to do an inspection and as prior I had advised the agency I was I was looking after my friends dog so they already knew there was a dog in the property from time to time but he proceeded to come into the property and comment on the smell which I found VERY unprofessional and uncalled for.

Alisha · 23 September 2024

★★★★★ 5/5

Google

Victoria always makes me feel comfortable when carrying out her review, she is always punctual and takes time to listen to any concerns i may have and deals with issues quickly. She takes the time to ask about your wellbeing and takes a genuine intrest in you. She makes you feel more of a friend than a client. She is also very respectful when assessing your property. Victoria is a credit to her company.

Douglas · 15 December 2024

★★★★★ 5/5

Google

We have used Cairn to rent and sell flats and have had a fantastic experience with both. We switched from Slater Hogg years ago and have never looked back. Jenny is a fantastic saleswoman, extremely pragmatic, efficient and down-to-earth. She gave us realistic expectations of what our flat could go for, yet managed to exceed them. Went to closing after only a week with loads of interest and fantastic communication throughout. Highly, highly recommend.

Rachael · 29 October 2024

★★★★★ 5/5

Google

Was introduced to Cairns ( Fiona/Sophie) after successfully handing over self-factoring close to their sister company Factors Direct. Contact has been personal & timely. Guiding me step by step through legislation & all the way down to successfully finding a tennant for me flat. I would happily recommend their services & management, as it seems less as a faceless company's & more of an investment in my property. Thank you again!

Una · 16 November 2024

★★★★★ 5/5

Google

Cairn has been amazing to work with! Fiona and the team were always kind, patient, and supportive. Moving into my new home was stress-free thanks to their help. I really appreciate their great communication and care!

Lin · 27 October 2025

★★★★★ 5/5

Google

I can’t recommend Jenny and the team at Carin’s enough! From the start, Jenny made everything so effortless and stress-free - way better than dealing with a larger agency in my experience. And the best part? I sold my flat for an amazing price! Huge thanks to Jenny and the team (including Sally their lovely office manager!) for making it all happen. 🏡

Fiona · 4 December 2024

★★★★★ 5/5

Facebook

Nothing is ever an issue, no matter what it is you are needing help with regarding a tenancy. Issues are fixed fast.. Polite and welcoming staff. Amanda is the person that deals with my property and has been nothing but welcoming and helpful everytime I need something fixed, or an issue I have.

Caroline · 12 February 2026

★★★★★ 5/5

Google

Cairn has been super helpful in getting my property rented out. They’ve kept the whole process simple and handled everything smoothly from start to finish. The team’s been great at staying in touch and keeping me updated. Special shoutout to Sophie and Fiona for going the extra mile when needed. I’d definitely recommend them if you’re looking to rent out your place.

Luca · 9 November 2024

★★★★★ 5/5

Google

Cairn Estate Agency were extremely helpful in assisting me to find and lease a property. Victoria Craig has been especially great as the agent for my property, she is very helpful and understanding and the communication has been first class. I reported a small repair to Victoria and it was sorted quickly and again with great communication. Fantastic estate agents!

Michael · 4 December 2024

★★★★★ 1/5

Google

Would have given negative stars if possible! Never rent a property from Cairn. My flat mates and I rented with them for our last year of university and had a plethora of issues with them. Firstly the flat was filthy when we moved in after it had apparently been ‘professionally cleaned’. It then took then 2 weeks to send someone out to clean it and they were in the flat for 5 mins and cleaned nothing. There was a damp spot growing black mould in one of the bedrooms that was reported at least 4 time and they did nothing to fix it and did not respond. The sink leaked loads of water all over the kitchen when ever we washed dishes we reported it at least 5 times and they did nothing to fix it. The buzzer was broken from the day we moved in and we reported numerous times eventually someone came out 3 weeks later and fail to fix it and it was left broken for the remainder of the let. We were then sent a threading email during our exam period about a party we apparently had while no one was in the flat. This email threatened us with eviction and ASBOs. We eventually after weeks managed to make it clear that none of us were in the flat on the date of the complaint and it was in flat another flat in building. This involved threading and condensing meetings with Carin in our flat in the middle of the workday and was very disruptive to our studying and uni projects in our finial masters year. Then when we moved out we were charge for cleaning (£150) even though the flat was immaculate when we moved out. We were also billed for mattresses even though they were stained when we moved in. It took over 7 months to reclaim our deposit of 3300 for the flat as we had to dispute so mush of it and in the end had to give in as we needed the money. In summary our letting experience from Carin was horrific no response to emails/phone calls, no flat maintenance and a complete disregard for their tenants. Not to mention the fist fills of money they took off of our deposit because they could. *Not to mention no fire training, extractor fan was brick the whole time never fixed.

Harry · 28 November 2023

★★★★★ 5/5

Google

As a first time landlord, Cairn Estate Agency was recommended by a close friend. After almost three years of business , I continue using their services confidently. My current property manager , Carol Fraser , has been approachable , co-operative and professional since she joined the team. Not once have I had any set backs or issues that she couldn’t solve swiftly and without much bother. I’m very grateful to her and the entire team for their efforts, and I would recommend their services to anyone looking to rent their property.

Jose · 20 October 2025

★★★★★ 5/5

Google

The entire team has been thoroughly helpful and professional in all aspects of the process for renting out my property. From the first meetings and onto the preparation of paperwork etc and then marketing and letting to tenants everyone has been fantastic. Fees have been reasonable and advice has been sound. I have no hesitation in recommending Cairn to prospective landlords. Well done and thank you all. **Addition - October 2025 -** Cairn have been managing my property for over a year now and they have been extremely helpful, willing and professional in all dealings. Pleased to recommend them to landlords and have given our tenants all assistance too. Here's to the coming year.

Iain · 20 October 2025

★★★★★ 5/5

Google

After many years of renting our flat through Cairn, we took the view it was time to move the property on. Excellent service from Jenny and the team resulting in a very fast turnaround with a good price realised. The process was very smooth and we were guided step by step from start to finish. Very happy with the whole process

Alan · 17 October 2024

★★★★★ 4/5

Google

I spent the weekend with some friends in Glasgow at 20 Bath Street Apartment 1.1 through Cairn Estate and Letting Agency, the apartment was very stylishly furnished, warm and cosy. The beds were very comfortable and the the location was very central, fantastic for accessing the shops at Buchanan Galleries and also very close to bars, restaurants and the bus station. Really enjoyed my time in Glasgow. Thank you Mark from Cairn Estate and Letting Agency.

Kerry · 24 October 2023

★★★★★ 5/5

Google

My family and I lived in the house on Grandtully Drive, which we rented through Cairn. We have many lovely memories from the house and the wonderful neighbours there. We would like to sincerely thank you, Victoria, for managing the tenancy so well and making everything organised and easy for us. We wish you, the Cairn team, the landlord, and all the neighbours the very best in the future. Kind regards, Amir and Fatemehsadat

Amir · 27 October 2025