Cairn Estate and Letting Agency Glasgow City reviews

★★★★★ 1/5

Google

If you a black plz don’t bother and don’t a Viewing The experience was terrible, the guy that was there for the viewing was so cold towards us. It was so obvious that he didn’t like our kind cause my husband tried speaking to him, he refused to look up from the paper he was looking at and murmured an okay. My husband opened the French window in the living room and he told him that he is not supposed to open any doors without asking . What’s the point of going for a viewing if we can’t look at things properly. It’s disappointing to say the least.

Divalicious · 25 June 2024

★★★★★ 5/5

Google

Jenny did a great job on our sale and handled all of the journey with great care and professionalism. Thank you Jenny

Gordon · 27 November 2024

★★★★★ 5/5

Google

Jenny has been responsive and proactive on managing our property, and is always on the end of the phone to help.

James · 11 December 2024

★★★★★ 5/5

Google

I would highly recommend Cairn (Glasgow) to anyone in need of a Letting agency. While researching which agency to sign with (by walking into various agencies to chat/sound them out and by speaking to students to determine their preference) I walked into Cairn. From my first meeting with Heather (HMO specialist) I was very keen to work with Cairn. I was passed onto Sophie, subsequently met with herself and Fiona, signed up and I'm very glad I did. All 3 representatives were highly professional, efficient and friendly. The marketing/letting of my property was expertly handled by Sophie - the attention to detail was excellent - and at all stages I felt I was in safe hands. As a non-local landlord, it is important to know that my property letting is in safe hands, and I'm confident that it is. All 3 are an asset to Cairn and deserve high praise. It was a pleasure to have Sophie deal with all aspects of letting my property, from the start to finish.

Heather · 18 August 2025

★★★★★ 5/5

Google

My property manager Victoria has been quick to respond and efficient helping me with anything I’ve contacted the agency about.

Neil · 15 December 2024

★★★★★ 5/5

Google

Victoria has been a great property manager in the six months I’ve rented with Cairn! Always very friendly and helpful.

Gabriel · 15 December 2024

★★★★★ 5/5

Google

I am very pleased with the service that cairns provided. I am extremely happy with Sophie Buchanan help and her patient. She always answers my emails very fast and made me feel an important customer. She is very professional and friendly too. The whole procedure run very smooth and I couldn't be any happier. I have rented 3 houses with them. Thanks again for the excellent communication to all the cairn's girls.

M · 9 October 2024

★★★★★ 5/5

Google

Victoria and the team were easy to deal with and professional. Great company to go through for first home renting

Robert · 4 December 2024

★★★★★ 5/5

Google

Huge thanks to everyone at Cairn Estate Agency, especially Jenny for being so patient, committed and supportive throughout. Would highly recommend!

Dan · 6 November 2024

★★★★★ 5/5

Google

Dealt with Mark at Cairn for a 2 night stay in Glasgow at 20 Bath Street Central Apartments. Stay was excellent and apartment was great. Would go through them again as communicating with Mark was very easy.

Tanya · 24 October 2023

★★★★★ 5/5

Google

Victoria is always friendly and professional and easy to contact if needed for anything.

Erin · 15 December 2024

★★★★★ 5/5

Google

Had an inspection today with Annitt - she was very lovely, friendly and was helpful giving us all the information that we need. Fiona C has also been very helpful too the past few months of living here😊 …

Rosie · 16 September 2025

★★★★★ 5/5

Google

This review is solely for Jenny Martin of Cairns Estate Agency. We were very unhappy with the service from Cairns until Jenny Martin took over the sale of our property. Jenny was professional throughout, providing us with excellent advice, regular updates and re-doing the previously poor marketing. She clearly has a great deal of experience in selling properties and was happy to go that extra mile to help us and keep us informed throughout the process. We can’t thank Jenny enough for her kindness and service and we would recommend vendors to specifically ask for Jenny Martin as she is absolutely fantastic.

Ann · 24 October 2022

★★★★★ 5/5

Google

Susan Collins was 10/10 for customer service and despite living in Melbourne, Susan ensured that any concerns I had with Cairn Estate Agency selling my house in Scotland from a long distance, was quickly addressed. The WhatsApp voice messages were always cheerful to wake up to :) Susan Collins gives 100% commitment to her vendor, providing prompt feedback and advice following viewings. Thanks Susan for the 5 star treatment and I would highly recommend any prospective vendor who wants to engage with a genuine professional Estate Agent to get in touch with Susan Collins at Cairn Estate Agents, Gibson St, Glasgow. Susan’s service is unique and stand-alone and won’t be forgotten.

Elaine · 24 October 2022

★★★★★ 5/5

Google

I recently used Cairn for selling my property and the service I received was fantastic. Susan was my main point of contact and kept in regular touch with me throughout the full process. She was also very helpful and supportive when I had a number of issues with the solicitor I was using for the sale. I was extremely impressed with the photos and virtual tour that were taken for marketing the property, they were highly professional and attracted 30+ viewers. My property went to a closing date and sold within a week of being on the market! I wouldn't hesitate to use Cairn again in the future and would highly recommend them to anyone selling a property.PositiveResponsiveness, Quality, Professionalism, Value

Kirsty · 24 October 2022

★★★★★ 5/5

Google

From a landlord's perspective, Cairns have really shaken up my perceptions about letting agencies. I've had really negative experiences with letting agencies in the past and swore I would never deal with them again. However, circumstances change and I chose Cairns after careful choice. I have had a really good experience with Victoria and would not hesitate to recommend her. Efficient and caring.

Eilidh · 16 October 2024

★★★★★ 1/5

Google

Will take any route to exploit students, even if it’s morally unacceptable. Had a flatmate moving out, and used the new tenancy to raise our rent by more than the legal cap, as it’s a new contract, even though only one person was moving out. Spoke to them on the phone and refused to give us the 3 month notice period as that would mean the landlord cannot raise the rent by more than 3% ! What a shame ! Also added to not be worries, as it’s happening to many other flats too, as if that doesn’t reinforce how scummy this agency actually is. Anyway disgusting the way they refused to help in the situation and sprung a rent raise on us a week before signing a new contract, thereby providing us with extremely limited time to be able to consider where to move to. Lauren should be ashamed !!

Hanna · 24 October 2023

★★★★★ 5/5

Google

Jenny followed up a home report request email with a phone call to advise there were viewings available that night. She was friendly and knowledgeable about the property and swiftly delivered my offer to the seller. Post acceptance she has kept me in the loop and was reassuring during what is almost always a high anxiety process. I would recommend.

Mark · 5 November 2024

★★★★★ 2/5

Google

Took time off work to view a flat, had paid for a taxi to get there just to be told they had the wrong keys so would have done another the day, didn’t even apologise. I texted the agent about when it would be possible to reschedule and only then did he apologise. I emailed the agency and they haven’t bothered to respond. It’s just an absolute muck about

Jenna · 26 May 2024

★★★★★ 5/5

Google

Used these guys for a short stay in Glasgow. Apartment was spotless and beautifully done out. The most ideal location and Mark was a fabulous point of contact for us.

Alisha · 24 October 2023

★★★★★ 5/5

Google

I’m very happy with the service I received from my agent while looking for a flat in Glasgow. From start to finish, he was incredibly helpful, well-organised. He made the whole process smooth and stress-free, guiding me through each step and answering all my questions promptly. I highly recommend this agency for anyone looking to rent in Glasgow!

Mariusz · 29 October 2024

★★★★★ 1/5

Google

Basically, I don't know how to evaluate this room. I would not be polite if I could give zero stars or even negative points. First of all, we have rented this house for more than a year. When we first came in, we found that the electricity in the house was tripping almost all the time. When we reported it to the agent, they either asked someone unrelated to check the boiler or simply ignored our letters. Before Christmas last year, we were finally able to contact the more senior personnel of this company. After fierce protests, the situation of power outage for a year was finally improved. But in fact it was just a power overload, and it took the agency more than a year to find a solution. We have been renting this house for more than a year. Jennifer, the person in charge of our case, has repeatedly asked us to collect letters for the landlord without any reason. She even asked us to bring letters to her office. It was also before Christmas. We were told that we would no longer help collect mail, but we received an email from the agent reminding the landlord that he was coming to "get his personal mail for the last time." This was a direct disregard of the tenant's wishes, which made people feel very uncomfortable! Secondly, the whole house has been very damp, and the master bedroom in particular has been extremely cold, damp and uncomfortable. We would turn on the dehumidifier whenever we had time, and it would often take more than six hours to dehumidify. However, because construction and decoration work were not in place at that time, black mold began to grow on the walls of the master bedroom. This winter, water even began to seep from the walls and the floor often became wet. There is standing water. [The following is modified after the agent’s explanation. The people who visited me several times without telling me were people sent by Factor. The first time the agent contacted them, and then several times without anyone informing me, they miraculously knew that my house was leaking. Then asked to come in for inspection] The agent arranged for relevant personnel to come to inspect. However, on Monday (that is, today), a group of strange people came inexplicably. They did not show any ID documents or wear uniforms. They only told us that they were Was asked to come and check for a leak in our window. First of all, the leakage in our walls has nothing to do with the windows. Furthermore, I don’t know who they are and why they rushed to my house and rang the doorbell and asked for an inspection! ? When I tried to contact the agency around 5pm, I found that they had cut off all means of contacting the client. The phone could not be reached; no one responded to the email at the moment. I would like to ask if your home is repeatedly called by unknown people with hidden doorbells to check but you have no clue, is this considered a stressful living environment? In addition, when we first inspected the house before renting it, the agent told us that the fireplace had passed the inspection and could be used. However, for more than a year, the agent kept sending people to check the fireplace. The last sentence was: "The previous tenant broke a certain part and therefore could not pass the security inspection." ." Directly cancel the qualification certificate. If the problem was caused by the previous tenant, how could I just lie and say there was no problem with the fireplace when I didn't understand it when I rented the apartment? We paid a very high rent but were treated like this, which is really, really regrettable! Finally, I choose to state the above incident in my mother tongue. Due to the lockdown, we were unable to move, but we were treated like second-class citizens here. As many previous tenants who have left negative reviews have said, this agency does not care about the tenants. Most of the people who leave positive reviews are landlords. Friends who need to rent a house in Scotland in the future are asked to pay special attention to this agency. If possible, please avoid this agency. inter-company. If more details of the house are needed, I will provide them to those who need them after we move out, so that everyone will not have the same bad experience as we did or have the misfortune of renting the house that we have rented for more than a year. [More photos and details will be added later. I hope it will be helpful to anyone who comes to Scotland and is a native Chinese speaker]NegativeResponsiveness, Quality, Professionalism, Value

Yun-Ting · 13 November 2021

★★★★★ 5/5

Google

Would highly recommend using Cairn Estate agency. Mark went above and beyond to ensure that my stay was stress free and that the apartment was in good condition.

Ellie · 24 October 2023

★★★★★ 5/5

Google

I can wholeheartedly recommend Cairn Agency. Having had over a decade of erratic and poor management these people do provide an individually tailored service. Having encounterrd several challenges as a landlord in the past couple of years I have found them to be efficient and fair to both tenant and landlord. A big 'thank'you'

Yvonne · 5 November 2024