Every review we hold for the Gillingham office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleWe are absolutely delighted with the service we received from Mann, I and my husband got a property from them and it was super smooth and doesn't take more than 7weeks.
Highly recommend.
Thanks to all the team in Mann Estate Agent.
Yetunde · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for your kind words! Our team at Mann Estate Agent is dedicated to providing exceptional service and we are thrilled to hear that you had a smooth experience in obtaining your new property. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI have just completed selling my property with Mann in the branch in Gillingham High Street and from the moment I walked through the door the staff were friendly helpful and compassionate .
Throughout the whole transaction of selling my property all members of staff kept me informed and nothing was too much trouble for them to explain any procedure I was not sure of.
I would certainly recommend Mann in the future to my friends .
Thank you Richard, Billy,Amanda and all staff for all your help and advice .
With my best wishes to you all
A. Prentis
Amanda · 16 September 2019
Agent replied
Thank you for taking the time to leave us your wonderful 5* review! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott
★★★★★ 5/5
GoogleHave just listed my House with Ria at Mann Gillingham, and they sold it within 2 weeks at a tough time in the market to sell! The whole team at Mann was approachable, kind, and supportive. Before showing my house to potential buyers, Angel …
Danielle · 13 December 2025
Agent replied · 13 April 2026
Thank you so much for taking the time to share your positive experience with Ria, Angel, and Demi at Mann Gillingham! We are thrilled to hear that our team was able to sell your house quickly and provide exceptional service every step of … More
★★★★★ 5/5
GoogleRia is amazing. Can’t thank the team at Gillingham enough. Look forward to doing lots more Buisness in the future .
Jason · 3 April 2025
Agent replied · 3 May 2025
Thank you so much for your kind words, we are thrilled that you had a great experience at Gillingham! We can't wait to continue working with you in the future. #PartnersInSuccess #CustomerLove
★★★★★ 5/5
GoogleMann & Co Gillingham branch have been great so far. I was anxious about selling my house but they have made me feel comfortable and confident in looking after me and my home. They had done lots of research in to my selling potential before they came to do my valuation. This put me at ease that they would be the right choice of estate agent for my house move.
Miss · 1 March 2025
Agent replied · 2 June 2025
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are half way through the process of buying our very first home, we approached a number of estate agents, but ria at mann gillingham was by far the most welcoming! We booked to view our first house with ria and fell in love with it, ria was so professional and then talked us through the process of putting an offer in on the property. Explaining each step of the way.
Ria has gone above and beyond every step of the way, calming my nerves and worries keeping me updated knowing how much of a crazy nervous lady iv been and not once has she complained about the ton of calls iv already made to her ( so sorry lol) this is a whole new process for both me and my hubby, so thankyou ria you have been our absolute superstar 💖
Reece also has been a Brilliant help in sourcing our mortgage for us, helping us go through all the paperwork as I just didn't have a clue so thankyou too reece.
Mann at gillingham thankyou for everything you have done for us so far 😍
Lisa and Ross
Pinky · 4 October 2024
Agent replied · 25 October 2024
Hi Lisa,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Ria and Reece have made your first home-buying experience so positive and stress-free. Your kind words mean a lot to us.
Best wishes, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI would 100% recommend Mann in Gillingham. I sold my property with them after contacting many other local agents, and decided to choose Ria. I couldn't thank her enough for being so informative and helpful through the entire process.
Gracie · 13 December 2025
Agent replied · 13 April 2026
Thank you for the glowing review! We are so happy to hear that Ria provided you with a positive experience while selling your property. We strive to provide excellent service and are glad it was reflected in your experience with us. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThe team have been super responsive and really helpful in helping me find me first home! They took the time to understand exactly what I was looking for and made the viewing process logistically easy!
Samantha · 13 January 2026
Agent replied · 13 April 2026
Thank you for your kind words! We are ecstatic to hear that our team was able to assist you in finding your first home. Our priority is always to understand our customers' needs and make the process as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat service and would definitely use again. I'm very big on being kept updated as well as being able to contact them. The phone was always answered within moments and if the person I wanted wasn't available, they would call back in a very reasonable time frame. The same with emails, they where always repsonded to very quickly. I experienced very different when trying to buy from other estate agents and having to leave a message with a main switch board and always having to chase. Mann was the complete opposite and played a big role in why we purchased our property and not one from another estate agent.
We had no issues throughout the process. Eva, Richard and Darren where all very helpful and polite each time we spoke and it was nice to he able to have a laugh with them aswell.
We went from offer accepted to completion within 9 weeks and Manns efficiency played a major role in that including answering the phone on a bank holiday which again, others we tried to contact didn't. Or ever called back Fryer leaving a message.
Thank you team Mann Gillingham.
Shaunagh · 25 July 2024
Agent replied · 25 August 2024
Hi Shaunagh, thank you for sharing your positive experience with us! We're thrilled to hear that Eva, Richard, and Darren provided you with great service and made the process smooth and efficient. Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently sold my property through Mann & Country Estate Agents in Gillingham and couldn’t be happier with the service I received. From the very first valuation to completion, the whole team was professional, proactive, and always …
Allen · 13 December 2025
Agent replied · 13 April 2026
Thank you for choosing Mann & Country Estate Agents to sell your property! We are thrilled to hear that you had a positive experience with our team and appreciate your kind words about our services. We are committed to providing excellent … More
★★★★★ 5/5
GoogleHad an enjoyable experience as a first time buyer with Mann in Gillingham. I was very anxious about the whole process but they assisted me all the way. The whole team were pleasant and helpful. I would definitely recommend!
Lydia · 13 November 2025
Agent replied · 13 April 2026
"Thank you so much for choosing Mann in Gillingham for your first home purchase! We're thrilled to hear that our team was able to calm your nerves and assist you every step of the way. We truly value your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleDo not touch this company! On false advertising relating to the 'service promise' and verbal sales pitch we stupidly signed the contract to sell a property. For minimum service we spent over £6000, which worked out extremely overinflated and extortionate. Despite an appeal, we have been offered £50 goodwill!! The 'investigation' is internal and all we were told is we signed the contract and that DOES NOT include any service. We would have not signed the contract if it had not been for the promised service! They have replaced the rip-off double glazing companies with how they conduct their business!!
Wenona · 22 April 2024
Agent replied · 21 June 2024
Hello Wenona, I am sorry to read that you have opted to leave such comments against our local team after having completed our internal complaint process and not receiving the outcome you had hoped. Regarding the agreement you signed, I note this was sent to you via e-mail to read and review prior to you electrically signing. Within the agreement it clearly explains that the commission fee is charged solely for the introduction of a buyer who goes on to purchase the property from you, and what that amount would be. As explained within our separate correspondence, should you remain unhappy your next port of call is to raise your concerns to The Property Ombudsman who will be able to undertake a third review of your concerns. - Kind Regards, Scott @ Customer Care.
★★★★★ 5/5
GoogleA great team, good at service and communication. Unfortunately, we didn’t get the house we wanted; however, their effort was much appreciated. They were helpful and supportive.
Ana · 13 January 2026
Agent replied · 13 April 2026
Thank you for your kind words! We are glad to hear that our team provided excellent service and communication throughout the process. Although you didn't get the house you wanted, your appreciation for our efforts means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat team over at Mann Gillingham, Angel and Ria have both been very helpful in my property journey. Thank you :)
Abu · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for your kind words and support! We are thrilled to have been a part of your property journey and look forward to continuing to assist you in any way we can. Our team at Mann Gillingham is dedicated to providing top-notch service to all our clients. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWent into Gillingham office recently, my queries were answered quickly and efficiently, brilliant service
Sacha · 13 January 2026
Agent replied · 13 April 2026
Thank you for taking the time to leave a review! We're thrilled to hear that you had a great experience at our Gillingham office. Our team always strives to provide efficient and exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe have recently gone through the Iamsold route of purchasing through Mann.
It was very simple and the whole team looked after us throughout. The fee structure is explained before any bids are made and we will return again in future.
Joe · 10 April 2025
Agent replied · 11 December 2024
Thank you so much for choosing to purchase through Iamsold and for taking the time to leave us such a positive review! We are ecstatic to hear that our team gave you excellent service and that you plan on using our services again in the future. Your satisfaction means everything to us! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a great experience with Mann whilst purchasing our property. Reece and all the staff there we so helpful throughout the whole process answering all my questions (there were a lot lol) and helping with anything I didn't understand. Would definitely recommend. 😁 …
Sarah · 27 February 2025
Agent replied · 3 May 2025
Thank you Sarah for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleUsing this estate agent cost me thousands of pounds. If they offer you services through their 'panel', refuse. As soon as things start to go wrong, they will advise you to stick with their business partners. It is understandable that things go wrong sometimes but for a sale to take 11 months and then to be told that you arent entitled to some sort of refund or discount is laughable. From my experience, this estate agent only serves their owns needs. As soon as there are issues (caused by the estate agent or otherwise), the customers needs come second.
Glenn · 2 March 2023
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRia exemplified excellent customer service and was really helpful with getting my meeting booked.
Jimi · 13 December 2025
Agent replied · 13 April 2026
Thank you for the kind words, we are thrilled to hear that Ria provided excellent customer service and helped with your meeting booking. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI am very pleased with the excellent service provided by Mann estate agency in Gillingham. The agent was incredibly professional, attentive, and made sure that every detail was handled correctly. I would highly recommend this estate agency for those who are looking to buy or sell property.
Roman · 4 December 2024
Agent replied · 11 December 2024
Thank you for your glowing 5* review and recommendation Roman. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI really can not recommend Mann’s enough, the whole team. We last min decided to use Matt the in-house advisor and it was the best decision, getting our mortgage wasn’t easy but Matt did all the hard work & contuined to communicate with us the whole time. It was such an easy process and the team worked with us in chasing up our difficult solicitors, they did everything to make sure us buying our first home was as easy & as stress free as possible & we can’t thank the team for their level of communication & professionalism.PositiveResponsiveness, Quality, Professionalism
Amelia · 25 August 2022
Agent replied · 30 July 2023
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust want to say a massive thank you to the Gillingham team, who have made buying our first house such an easy and rewarding process. They have done nothing but support and guide us through all of the process. From the beginning when we had our first viewing with Tom and we got the phone call to say our offer had been accepted, to the rest of the process with support from Suzanne, Richard and Maria, they have been amazing! I couldn’t recommend them enough!
Jordan · 30 July 2022
Agent replied · 30 July 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are entirely satisfied with Mann. We checked a couple of agencies before but we guess Mann has the best customer service. They are working hard for their customers to find the best options for them to get their house what they want in a good price. They always updated us step by step during the progress and they were very helpful to get all the necessary documents (bank mortgage, insurance, ect.). We can highly recommend Mann for everyone who wants to be sure to get the best agency in real estate industry. Many thanks for Jack and the team.
Anita and Gabor
Gábor · 31 July 2017
★★★★★ 5/5
GoogleRia gave excellent advice on selling our house was very knowledgeable about the current market place and gave us the right ideas so the property would reach it's full potential
Ian · 13 March 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
