Every review we hold for the Gerrards Cross office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI have found a property on Zoopla Markham street in Sunderland and tried to make an appointment to view it. I have supplied 4 days availability for the current tenant to find a time, however I have never heard back from the agent. The following I have tried to contact them again for the appointment, the same agent lady told me they are still chasing on the tenant for the appointment, once they find it out will get back to me. This is the third week and nothing happened, I can understand some times it’s difficult to get an appointment for a property with the tenant. However the agent should give some updates at least. I am very disappointed of their services.
Feng · 29 July 2024
Agent replied · 25 August 2024
Hi Fen
Apologies for the misunderstanding.
As per our phone conversation we were waiting for tenant to get back to us re access and this was out of our control.
We appreciate your patience.
Kind Regards
Move Places Customer service team
★★★★★ 1/5
TrustpilotTerrible Experience! Avoid, Avoid, Avoid
My experience with Move Places Real Estate has been incredibly frustrating and disappointing from start to finish. As first-time home buyers, we trusted the agency to guide us through the process, but unfortunately, we were met with poor communication, misrepresentation, and a complete lack of accountability.
Maddy · 26 March 2025
★★★★★ 5/5
TrustpilotConsistently helpful and courteous- thank you Laura!
I had the wonderful help of Laura when trying to find and purchase my first property. Laura was incredibly helpful and patient (despite my many requests and queries). In instances where Laura had missed my call she would always respond promptly by either calling me back or dropping me a message; she was easy to communicate with and was clear and transparent throughout. Unlike many agents I have had initial conversations with, Laura always made me feel as though she was happy to help and went above and beyond to do so.
Jasmine · 28 March 2023
★★★★★ 5/5
TrustpilotGreat purchase experience with Laura & Nina
Dealt with Laura and Nina on a recently concluded purchase, both very pleasant and responsive. Positive experience from beginning to the end and made for a smooth purchase. Nina, was clearly on the ball with both sets of solicitors and armed with latest info to ensure things were moving along nicely.In my recent experience, found a reservation fee to be typical of the online agents (compared to the traditional ones), so when I was informed a 1% reservation fee was required should offer be accepted, wasn't overly surprised. Nonetheless, the reservation agreement clearly stated this requirement and the terms, etc. Great experience with the two Ladies, would recommend.
Dammy · 28 February 2023
★★★★★ 5/5
GoogleWhat stood out for me was the communication. We were kept updated throughout and always knew where we stood. The team clearly knows how to attract the right buyers, not just any buyers. We agreed a sale in just over a week and completed quicker than expected. Thanks again
Fred · 15 April 2026
★★★★★ 5/5
TrustpilotA sourcer's dream
As a sourcer representing investors, Laura has been exceptional in making the purchase fast, smooth, and hassle free.
P · 24 October 2024
Agent replied · 26 December 2024
Hi,
Thank you for your kind review, much appreciated!
Move Places
★★★★★ 5/5
TrustpilotPainless and Friendly service
The team offered a fast and efficient service in assisting me with the sale of my property. Unfortunately I had an extended stay in hospital. The sale progressed smoothly even though the communication from myself was limited due to me having four surgeries. The additional support I received from Charlotte Laura and Nina was excellent and allowed me to concentrate on my recovery.I like simple and that was my experience selling my property, great work from Moveplaces.
Customer · 18 March 2023
★★★★★ 1/5
GoogleI have found a property on Zoopla Markham street in Sunderland and tried to make an appointment to view it. I have supplied 4 days availability for the current tenant to find a time, however I have never heard back from the agent. The …
LI · 16 April 2025
Agent replied · 16 April 2026
Hi Fen
Apologies for the misunderstanding. … More
★★★★★ 4/5
TrustpilotLaura
Laura was able to secure the purchase of the property with the vendor for me. She advised me from the outset that because of the current market conditions, they would require a 1% reservation fee (deducted off the purchase cost of the property). I checked this with my solicitor and felt comfortable that this was in the best interest of both the buyer and seller and would ensure both parties were committed to the transaction.
Felicity · 12 June 2022
★★★★★ 5/5
TrustpilotVery good communication from start to…
Very good communication from start to finish . Laura marketed the property and Nina the Sales and Progression Manager was there every step of the way . Buying and selling property is stressful but Move Places made it a lot easier for me. I cannot thank them enough and l highly recommend them to anyone .
Dambudzo · 13 December 2023
★★★★★ 4/5
TrustpilotEasy experience from start to finish
Easy experience from start to finish. The team at Move Places handled the sale of my vacant house efficiently and kept me updated the whole way through. Thanks again!
Michael · 30 May 2026
★★★★★ 1/5
TrustpilotDubious estate agents AVOID
Dubious estate agents AVOID. The worst experience I have had with an estate agent in my ten years of being involved in property market. The lady on the phone was arrogant. They ignore customers, very difficult to get through to them. They are deceptive in their ways and and charge buyers an ambigious buyer resevation fee which is not explained clearly in percentages in their advertising on zoopla, their website or other online searches. The property advert only says they "May" charge a reservation fee., , , 28/02/2023Reply to message belowThe experience unfortunately has been quite appalling.I think you seriously need to check your staff training in particular relation to Laura.The reviews on trust pilot , highlight this is not one or two isolated events and relate to more than one customer. The other reviews with 5* reviews seem a response and answering complaints rather than addressing fundamental problems. Our experience has mirrored what others have written in the past with negative comments. It’s an opportunity to learn, realise the problem here and make changes. I do not intend to spend more of my time on internal staff matters or business policy. If you read the genuine reviews past and present, they give you a good idea of customer experience.
James · 28 February 2023
Agent replied · 15 June 2024
Dear JamesWe have received a review from your name and I am shocked at the content. We emailed you back on 21 February 2023 17:20 following your email to us on 19 February 2023 16:25.Who did you speak to as we have no record of you calling us? We pride ourselves on outstanding customer service and we don’t want you to be unhappy but I believe your review is inaccurate and defamatory. Can you provide a number please as I'd like to call you to discuss.Customer Service TeamMove Places
★★★★★ 5/5
TrustpilotIt's a really bad estate agents
It's a really bad estate agents, they have no customer care and as a cash buyer genuinely interested in buying a property they do not reply to emails or follow up to their calls. I was told a offer was excepted and they gave a time limit for a letter from the mortgage company to confirm finance. I called back after the time expired but was told another story so it was extended was also informed that it was one of the managers property and by the secretary who managed his portfolio, seems like conflict of interest with possible gazumping
Adam · 1 February 2023
Agent replied · 15 June 2024
Dear Adam, I have searched our system for ‘Adam Coaches' and we do not have any customers with your name. Can you please supply additional information such as property address or email/mobile and we will investigate this? Can you please email directly if you would prefer to info@moveplace.co.ukAre you based in Israel? If so, we are based in England and only sell properties in England and Wales.Hope to speak to you soon.Customer Service teamMove Places
★★★★★ 1/5
TrustpilotReservation fee lost me the property !!
Reservation fee lost me the property !!On advice of my solicitor I was told not to pay a reservation fee as this was really for new builds.Move Places tried to bully me into paying it but I would rather trust a solicitors advice over an estate agent.Survey done, funds in place, cash buyer and my solicitor waiting for contract from Move Places and low and behold Move Places cancelled the sale, of course blaming the vendors. But in reality it was because of the reservation fee.Could have had a easy cash buyer sale, shame on them.Thank goodness I'm not selling through them if they make buying this difficult !!Beware of these bullys !!
Sarah · 27 January 2023
Agent replied · 15 June 2024
Dear Sarah, Thank you for providing feedback. However, we disagree with your comments. From the very beginning of the sale/purchase process we state that a reservation fee is applicable. This is agreed with the owner of the property prior to putting the property live as well as making any buyer aware when they put an offer forward. We also include this in the description and details for every property. Furthermore, we were also happy to have a conversation and explain our process to the solicitor however we were never contacted. To reconfirm the series of events:prior to Christmas, you had put two offers forward, both being rejected by the vendor. In the New Year, the owner then reconsidered, and Laura contacted you both by phone and email to see whether you were still interested and you responded on the 4th Jan saying you would like to proceed subject to a survey. Laura then emailed you the next steps that we require to be able to secure the property and take it off the market. As a result, the reservation agreement was never signed or paid, nor any evidence of proof of funds to support your offer. You were also advised the property would remain on the market until the appropriate steps are done. You then followed up to see if the property had been removed from the market and called in to advise you wanted a survey before committing. Laura arranged the survey with the company and tenants but also reiterated that the property would remain on the market until the steps were followed to secure the property. After two weeks, you followed up and emailed us saying you would like to proceed however did not completed the process to remove the property from the market. While this was going on, several potential buyers came forward asking to view. We contacted the owner asking them what they would like to do but as the process was not followed to secure the property, he instructed us to carry on viewings and reject your offer. As a result, we arranged other viewings. On the same day, Laura emailed you to explain the owner had rejected the offer and instructed us to continue viewings. Following this, the tenant contacted Laura to advise that you had knocked on the door and was discussing an offer between you and the landlord and that we had not put your offer forward, also handing over a written letter to this effect and requested that they pass it on to the owner. While this was being advised, the new buyer viewed, submitted his best and final offer and the owner accepted this and the new buyer followed the steps to secure the property. We therefore feel your comments to be inaccurate and defamatory as the owner was made aware of the situation, resumed viewings, and agreed the property to another buyer at their request. Furthermore, the process we have in place is a common practise and we were more than happy to discuss this with your solicitor should they have contacted us before misadvising. Kind Regards, Move Places.
★★★★★ 5/5
TrustpilotI had an empty property that had been…
I had an empty property that had been sitting on the market for months with another agent. You secured a sale within weeks. Very professional service
Customer · 31 May 2026
★★★★★ 1/5
TrustpilotBuyers fee
This company uses the practice of charging a "buyer's reservation fee" which must be paid within 24 hours of an offer on a property being accepted. The fee is charged to the buyer at 1% of the agreed sale price.I would recommend doing some research on buyer's reservation fees.According to their terms the fee is supposed to be optional, but in reality, because I was questioning the fee and concerned about handing over such a large amount of money they actually ended up offering the property to another buyer (after already accepting my offer) without even telling me. Appalling way to treat buyers.
Customer · 28 June 2022
Agent replied · 15 June 2024
Dear Nina Thanks for taking the time to comment on each item.I hope that you appreciate, the sales team were speaking to 27 potential buyers on this property who had booked viewings, along with collating feedback, negotiating offers, and completing financial verification checks on buyers. Unfortunately, we are a small team, and therefore time management is essential. We must present offers with the full information to our clients, therefore Laura requested the correct documents. Namely to comply with our money laundering regulations and show your commitment that a reservation fee had been paid along with proof of funds or verification of financial arrangements. The reservation agreement is a standard format, and therefore any changes can be requested and agreed verbally or in writing. Therefore, any agreement in writing would supersede the wording within the template document. We have to create a master template and respond to any requests to amend this proactively, however any changes are made at the managers discretion. The reservation agreement confirms the terms and conditions unequivocally and that “A non-refundable reservation fee must be paid by the buyer within 24 hours following the acceptance of an offer. This must be paid by cleared funds to Move Places who will issue an acknowledgement of buyer reservation and purchase agreement during the period of this agreement. Following the date of acceptance of the offer. The buyer will lose their reservation deposit in the event that they withdraw from the sale at any time or if they do not exchange by the target exchange date then they also risk losing their reservation fee”I appreciate that you required changes to the form, and I can see by your email communication with Laura, that she attempted to alleviate your concerns and clarify various changes in writing. However, I respect we should have been more clear and I feel that Laura was overwhelmed with workload with this property, along with the rest of the portfolio and a magnitude of enquiries. I am sorry if you felt Laura’s tone was unfriendly. This is something we will discuss in our next review and work on training to improve customer service. All of our staff are trained to offer a friendly and proactive customer experience and therefore I am disappointed you disagree with this. We vehemently deny your allegation of blackmail, this is certainly not the case. You have complete discretion whether you agree to a pay a reservation fee. I feel that this complaint could have been dealt with personally, however you have caused defamatory, untrue, and hostile comments towards our business. I could of, dealt with the individual involved as opposed to defamation against our brand. We strive to offer outstanding customer service and want to build an unrivalled brand and reputation. We understand that we can’t be perfect every time, and life is a lesson, however I do apologise for your own experience and I will take your comments on board to improve in the future. Kind Regards Move Places
★★★★★ 5/5
GoogleGood service overall. Laura and Jake worked hard to get things over the line. Not perfect, but they kept us updated and delivered in the end.
Paisley · 14 April 2026
★★★★★ 1/5
TrustpilotHonestly would rate 0 if I could
Honestly would rate 0 if I could. Laura the sales manager is rude and honestly I have never been spoken to so poorly in life.
Emma · 6 March 2026
★★★★★ 5/5
TrustpilotGreat Service
Great Service. Laura Doyle a sales manager offered excellent customer service and communication with my recent house purchase. Hope the rest of the process goes as smoothly
Louise · 27 January 2025
Agent replied · 28 July 2025
Thank you so much for your kind words! We truly appreciate your feedback. Best of luck with your new home!
★★★★★ 5/5
TrustpilotGold Star for Nina
Nina was a great help throughout the process and always quick to respond to any emails or queries.
BP · 13 September 2024
★★★★★ 5/5
TrustpilotThe best removal company that I have…
The best removal company that I have ever used. Shane and Ash were superb and could not do enough/ They were on time, polite and excellent value for money. A great team
Howard · 30 November 2023
★★★★★ 5/5
TrustpilotI bought a house in January this year…
I bought a house in January this year through Move Places. I dealt with Laura at first then Nina towards the end, they are both very professional and courteous at all times and made the process stress free.
Scott · 21 June 2023
★★★★★ 5/5
TrustpilotThank you so much to Joanne who was so…
Thank you so much to Joanne who was so helpful and kind and really lovely to talk to.She was great at arranging viewings always ready to talk and encouraging and informative.I highly recommend Joanne to anyone.
Dee · 30 June 2023
★★★★★ 5/5
TrustpilotVery good communication
Very good communication, extremely professional and helpful. Thorough and clear.
Kamlan · 23 April 2025
Agent replied · 28 July 2025
Thank you so much for your kind words! We're thrilled to hear that you found our communication clear and our service professional and helpful. At Move Places, we pride ourselves on providing a seamless and supportive experience, so it's great to know we hit the mark. If there's anything else we can assist you with in the future, don't hesitate to reach out!
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