Bairstow Eves Carlton Sales reviews in Gedling

★★★★★ 5/5

Google

Katie, Chloe, and Zoe at Bairstoweves, Carlton were absolutely brilliant. So friendly, enthusiastic, professional, always reachable and spot on with their communication. Chloe was particularly reassuring and proactive when my buyer was thinking about pulling out and the sale went through smoothly in the end. A very personal service. I cannot recommend enough. Thank you for everything you did.

Hayley · 16 July 2025

★★★★★ 5/5

Trustpilot

Amazing customer service from start to…

Amazing customer service from start to finish! The team especially Jessica, Precious, Jay was incredibly friendly, helpful, and supportive throughout the entire process of helping me get my property. They kept me informed every step of the way and made everything smooth and stress-free. I truly appreciate the patience and care shown by all 3 of them and i highly recommended them. Thank you once again to the team.

Shaik · 4 February 2026

★★★★★ 5/5

Google

I was searching for a new place to rent for me and my little boy I met Tegan at a flat viewing, she was really lovely and friendly I ended up applying for the flat and we got it! Tegan was extremely helpful throughout my applying process, very quick to respond and made it really smooth for me. I also met Amy at their office where I signed the contract and got the keys Amy was also really lovely and friendly. I had to take my son with me to both the viewing and the office and they both made me feel really comfortable with him being there especially at the office Amy was happy for enzo to crawl around while I signed and was really nice about him cashing havoc as babies do! Thank you to both girls, had a a really good experience with them.

Ruby · 25 September 2024

★★★★★ 5/5

Google

After suddenly having to move city last minute, Amy and Tegan were brilliant in helping me and my partner find a new home! Allowed my local family to see the place on my behalf and even after move in have offered their availability for any issues even while being managed by the landlord. Always fast replies and went out of their way to help when I was having issues with utilities before the move in date. Can't thank them both enough 💛

Charlotte · 26 August 2024

★★★★★ 2/5

Trustpilot

They need to learn Property Ombudsman code of conduct.

We recently viewed a period apartment in Folkestone through Bairstow Eves. We had noticed that around 4 of the 5 apartments in the block had gone up for sale over a relatively short period of time, so we checked outside the property with ‘the sales negotiator ‘ if there was anything going on, or was it 1st May legislation with renters rights maybe? We were told categorically there was nothing untoward. We were told that an apartment had sold, another was being refurbished, and that this particular apartment was still for sale. We went ahead with the viewing and the apartment was a lot more rundown than the pictures could be demonstrated which was disappointing as it needed a total refurbishment . Anyway we saw the potential, so subsequently put in an offer. Everything seemed to be moving along and there was a lot of communication that day. Then, that evening, Claire, the branch manager, contacted us to ask whether we were aware that a Section 20 notice had been served? We weren’t aware of it at all. This was obviously a huge shock, particularly as we live around 90 minutes drive away (On a good run) from Folkestone. We had spent a considerable part of the day travelling there and back, including coming back through rush hour, only to discover afterwards that there was a significant issue relating to the building. Claire explained that the roof required repairs and that there was only around £10,000 in the contingency fund. So reading between the lines …Once the work was carried out, the apartments would most likely have to contribute towards the cost. In the construction industry ourselves, we asked to see the surveyor’s report so that we could understand exactly what was required. Claire then told us that the vendor had requested several times that the freeholder share copy of the report & quotes but had been unable to obtain it. At that point we decided to withdraw from the purchase. Firstly if Section 20 has been served we understand that this should have been disclosed on the property details. It wasn’t on the paper details we were given and it wasn’t on the online property details either. We appreciate Claire being honest with us once the offer process was underway and for bringing the Section 20 to our attention. We just wish this information had been made clear before we travelled to view the property and certainly before we put an offer in. We lost a considerable amount of time travelling and viewing a property that, had we known about the Section 20 and the potential costs involved, we would not have gone to see in the first place. Our frustration is not therefore isolated to there being a Section 20 served, these things happen with properties … but that we specifically asked whether there was anything untoward with the block and were told there wasn’t. We appreciate Claire’s honesty. We just wish our time hadn’t been wasted. It is poor such data was withheld. We really did thankfully get out at the right time of the sale process as it was definitely not a sound investment .. It would be maybe beneficial if Bairstow Eves estate agents familiarise with ‘ The property ombudsman code and consumer law ‘, estate agents are expected to disclose material information in the listing and help buyers as soon as they become aware of anything that would affect the buying decision. That includes sharing data of pending major works, a section 20 notice and a thin reserve fund. I would urge you to ask more questions before doing viewing is sales details are not disclosing the full picture of what’s going on with the listing. For us, Claire did the right thing by us (We are grateful for the honesty) but something went a miss with the process for sure!

Mrs · 2 October 2026

★★★★★ 5/5

Google

we saw a house on rightmove that was perfect for us so we set up a viewing. when we arrived at the property we were met with Amy and she was extremely enthusiastic and helpful with any questions we had about the property. once we decided that we wanted to make an offer the process was smooth and quick. Amy was always there to help if we had any questions. within a week we had signed and payed the deposit, this was exactly what we wanted from an estate agent. everything was quick and thorough.

Harry · 27 July 2024

★★★★★ 5/5

Google

My boyfriend and I were looking for a place for a few months and finally found one we liked, we contacted Bairstow Eves for a viewing and they got back to us straight away and arranged one shortly after. We loved the house and Amy was very helpful with going through the process with us and we managed to move in a week later. We couldn’t have asked for better service from Amy, thank you so much again!

Olivia · 27 July 2024

★★★★★ 5/5

Google

Tegan Jones was incredibly supportive throughout the entire process. The day I registered my interest, she contacted me and arranged a property viewing. About three weeks later, I moved in. Tegan kept me updated every step of the way and was incredibly nice and informative. She understood that it was my first time moving and gave me extra support when I needed it. If you're young and it's your first time moving out, trust me, ask for Tegan.

Scott · 27 July 2024

★★★★★ 1/5

Trustpilot

DO NOT TRUST BAIRSTOW EVES, Property Rented Without a Valid Licence

I am writing this to warn other families. My family and I have experienced nothing but stress and chaos since renting a property through Bairstow in May 2026.After moving in, we discovered to our horror that the property was let without a valid property licence. When we raised this serious legal issue, the agency completely absolved themselves of responsibility, blaming the landlord. Under UK housing law, letting agents have a strict legal duty to verify and ensure proper licensing is in place before letting a property.The customer service at this branch is shockingly unprofessional. Particular staff members, Mehmet, Rejaul, and Exene, are completely evasive. They take weeks to respond to emails and refuse to answer the phone. On the rare occasion we do manage to speak to them over the phone, they make empty promises to send over details, only to go completely silent and ignore all subsequent emails.Avoid Bairstow at all costs if you value your peace of mind and legal safety. They take your money and completely abandon their legal obligations.

Mubeshir · 10 September 2026

★★★★★ 5/5

Google

Recently moved into a rental property and Amy was amazing the whole way through. Amy was polite , lovely , respectful and professional . Amy made it a stress free experience for me , i will recommend Amy and her team to anyone . Thanks so much!

OSAGIOBARE · 23 August 2025

★★★★★ 1/5

Trustpilot

I have been calling Cannock office for…

I have been calling Cannock office for weeks trying to get a viewing of a house but they do not answer. I have emailed and left voice messages to no avail, I guess I won’t get to view that house then?! I have heard they are going into liquidation which could be the reason, either way it is not a good service. Good luck to those selling their houses with them, you might want to review your contract and use elsewhere!

Bev · 4 September 2026

★★★★★ 5/5

Google

Chloe and Katie at Bairstow Eves were exceptional in supporting us throughout our home-buying journey. Despite facing challenges during the purchase process, they demonstrated unwavering dedication and went above and beyond to ensure our needs were met. Their tireless efforts, transparent communication, and attentive support were instrumental in guiding us through every step. Their commitment to our satisfaction was evident in their proactive approach and willingness to address any concerns promptly. Chloe and Katie's professionalism and expertise made a significant difference, providing us with reassurance and confidence during what could have been a stressful time. We are immensely grateful for their hard work and would highly recommend Chloe and Katie at Bairstow Eves to anyone seeking exceptional support and guidance in purchasing a home.

Molly · 28 April 2024

★★★★★ 5/5

Google

Huge thanks to Amy and Tegan who are both such dedicated professionals. Everything about the flat rental was handled with efficiency and due diligence of course but the caring, personal touch on top makes them extra special. Highly recommended service!

Amanda · 10 October 2025

★★★★★ 1/5

Trustpilot

My experience with this letting agency…

My experience with this letting agency was extremely disappointing. I paid a holding deposit for a property and expected clear communication throughout the referencing process. Unfortunately, I received very little communication and had to repeatedly contact the agency myself to find out what was happening. What I found particularly disappointing was that I was not contacted to be informed that my referencing had failed. I only found out after I personally managed to get through to them. My calls were not being answered, and I eventually had to call from a different number before someone answered. The manner in which the situation was handled also left me feeling that I was not treated with the level of professionalism or courtesy I would expect from a letting agency. I am now trying to resolve the issue regarding my holding deposit. I understand that referencing can sometimes be unsuccessful, but I believe applicants deserve clear communication, timely updates and respectful treatment throughout the process. Overall, I am very disappointed with my experience and would encourage anyone considering using this agency to make sure they fully understand the holding deposit terms and what happens if referencing is unsuccessful.

Bolajoko · 19 August 2026

★★★★★ 5/5

Trustpilot

Excellent Service from Rainham Team

We had a fantastic experience working with Hamza, Ted , Sean and the entire Rainham branch during the purchase of our flat. From the very beginning, They were professional, approachable, knowledgeable, and incredibly helpful throughout the entire process. Buying a property can be stressful, but the Rainham team made the experience much easier by keeping us informed, responding promptly to our questions, and going above and beyond to assist whenever needed. Their patience, honesty, and attention to detail really stood out. We truly appreciate the support and guidance provided from the initial stages right through to completion. We would highly recommend Bairstow eves countrywide LTD to anyone looking for a reliable and professional estate agency / Mortgage advisor Thank you, Teddy, Hamza, Sean and Rainham team for all your help and for making our property purchase such a positive experience!

Francis · 12 August 2026

★★★★★ 5/5

Google

We had a lovely experience with the team, they couldn't have been more helpful and made the process as stress free as possible. Thank you to Chloe, Zoe and Aman, you were all amazing and we couldn't recommend you more!

Jess · 20 September 2025

★★★★★ 5/5

Google

The lovely ladies at Bairstow Eves in Carlton were amazing. Katie, Chloe and Zoe went above and beyond to sell my house. They were very efficient, very proactive and extremely accommodating. Highly recommend them to sell your property. Would not encourage anyone to use Conveyencing Direct that were suggested by Bairstow Eves. Use an independent, this is not a reflection on Bairstow Eves as an Estate Agent.

Natalie · 10 October 2024

★★★★★ 5/5

Trustpilot

Bairstow eves Billericay

Bairstow eves Billericay We have been through a difficult process in selling a property but the exemplary approach and professionalism of Matthew Davies and Tina Fernandez helped considerably in achieving sale completion. The team at Billericay is a credit to the company.

Customer · 23 May 2026

★★★★★ 5/5

Google

The lovely ladies at Bairstow Eves in Carlton were amazing. Katie, Chloe and Zoe went above and beyond to sell my house. They were very efficient, very proactive and extremely accommodating. Highly recommend them to sell your property. Would not encourage anyone to use Conveyencing Direct that were suggested by Bairstow Eves. Use an independent, this is not a reflection on Bairstow Eves as an Estate Agent.

Natalie · 27 September 2024

★★★★★ 1/5

Trustpilot

I have used Bairstow eves to manage my property

I have used Bairstow eves to manage my property for the last two years. However the deliverables that were set out when signing the agreement were not met, from increasing rent annually according to market rent, to making sure that licenses were in place throughout the two year let. I have both times went out and got the gas certification and then sent it over to them myself, this was a managed service and Ideally they should have provided this service if not a reminder at least. 3 months ago, I had asked for Bairstow eve to cancel my contract so I could manage the rental myself. After emails back and forth and now being ignored I am still being charged for an expensive service which I no longer want. I would not recommend the management service as it is pointless, collecting rent and their charges seems to be the only thing they are good at, which seems to be a centralised process rather than dependent on the branch it self.

H · 2 July 2026

★★★★★ 5/5

Trustpilot

Excellent service and support

We sold our house through the Beeston branch of Bairstow Eves and received excellent service and support. Richard was very quick and professional in valuating the property, then Jade took over and did an excellent job in organizing the viewings and bringing the sale to completion. Highly recommended!

Alex · 2 March 2026

★★★★★ 5/5

Google

We were looking for a house to rent urgently and met Amy at a potential property in Burton Joyce. She was professional and knowledgeable but also very friendly. As she was having a few days off she left us in the care of Tegan, who was equally lovely. We didn't take the house as it was too small, but I will certainly use Bairstow Eves again and regret that they don't currently have a house that suits our needs. Amy and Tegan are a credit to the company.

Julie · 10 October 2025

★★★★★ 5/5

Google

The very first day I spoke with Tegan Jones from Bairstoweves Sales and Letting Agents Carlton, I knew she was an exceptional professional with admirable personality. Throughout our letting process, Tegan proved to be a constructive negotiator, always willing to listen to tenants/customers view points and work hard to provide a sustainable solution to any raised concerns. In a nutshell, Tegan handles her role in a professional way while at the same time respect clients and their boundaries thereby earning more accolades for herself. The Carlton team are doing just the best🙏🏻👍🏻👏🙌

Okechukwu · 10 October 2025

★★★★★ 5/5

Google

We have had a fantastic experience. Amy Bakewell is an absolute superstar. Helped us find a home the family, was friendly professional and ready to help when needed. Thank you so much April

April · 23 August 2025