Bairstow Eves Carlton Sales reviews

★★★★★ 5/5

Google

5 stars for the team at Bairstowe eves, honestly cannot thank them enough for the effort they put into trying to make my house purchasing journey as stress free as possible. I didn’t have the greatest start but they did all they could to resolve it for me, an amazing team where nothing is too much!! Thank you again!!

Charleigh · 10 March 2026

★★★★★ 5/5

Google

I moved into a property at the end of April. The service from Bairstow Eves Carlton has been nothing short of perfect. A very friendly team of people who keep you informed every step of the way. Massive thank you to Tegan and Amy for all your help and happy to say we’re loving our new home so thank you 😊 …

Shaun · 27 July 2024

★★★★★ 1/5

Trustpilot

Very poor communication &…

Very poor communication & unprofessional experience. I would not recommend using the Cannock branch. Lack of dedicated service to sell a property when we are the paying customers, no faith in them doing anything they say, if you can get in touch with them the right person will never be there and they will be blame it on someone else. A very frustrating experience go elsewhere!!!!

Customer · 4 September 2026

★★★★★ 5/5

Google

Zoe has been amazing so far and dealt brilliantly with my daughter so far during her house purchase. We look forward to completing the sale with you.

Angela · 10 October 2025

★★★★★ 5/5

Google

I recently moved into a property through Bairstow Eves, and I had the pleasure of working with Tegan and Amy. They made the entire process fast and easy from start to finish. Communication was excellent - they kept me informed every step of the way and were always quick to respond to any questions. Their professionalism and support made the whole experience stress-free. I’m really grateful for their help and would highly recommend Bairstow Eves!

Em · 10 October 2025

★★★★★ 1/5

Trustpilot

I have been looking for house on zoopla…

I have been looking for house on zoopla and came accross few properties which belongs to bairstoweves,intially they were saying viewing are unavailable then later on they don’t even answer phone and when they answered they were showing properties only which they want to show and not one we want or shown available.One of the most vulnerable experience staff don’t care they don’t come back to you i would never want property from them

Afrin · 1 July 2026

★★★★★ 5/5

Google

Excellent team at Carlton office. Tremendous help to us during our sale. Highly recommend. They are there for you every step of the way. Katie, Zoe and Chloe became part of our family and we would not have been able to get through it all without their help xx

Janet · 10 May 2026

★★★★★ 5/5

Trustpilot

Exceptional service

Italia is an exceptionally knowledgeable and diligent estate agent. She presents properties with remarkable insight, encouraging thorough inspections. Her handling of customer queries is both comprehensive and reassuring. Combined with her inherently engaging and pleasant personality, she makes the entire process both enlightening and pleasant. She is, without doubt, a standout professional.

Custos · 27 November 2025

★★★★★ 5/5

Google

Great experience and Amy was fantastic helping me and my partner recently move into our new property. Thank you for making it such a swift and easy process.

Connor · 23 August 2025

★★★★★ 5/5

Trustpilot

great service

Nicola was exceptionally reliable and attentive. Despite receiving several setbacks, our sale eventually went through very smoothly. i would be very happy to use their office again. very happy with the service! thanks!

Michael · 12 April 2026

★★★★★ 5/5

Google

Just bought a house through Bairstow Eves Carlton and they were great. Zoe in particular was fantastic at keeping us informed throughout the process (better than our own estate agent!) and chasing up others in the chain to keep everything moving. Will definitely use Bairstow Eves if we ever move again, highly recommended!

Chris · 10 March 2026

★★★★★ 5/5

Google

Tegan J made the process very easy . She always quickly replied to my many questions and got me all the information I needed . Tegan J and the whole team are very easy to get ahold of . Bairstoweves Carlton have a very friendly and professional team .Thank you Tegan for making my first move such a stress free experience

Aaliyah · 28 April 2024

★★★★★ 5/5

Google

Just moved into rented property recently and had a great experience with no issues Amy was very helpful and made the move that little less stressful.

Steven · 23 August 2025

★★★★★ 1/5

Trustpilot

Worst interaction and customer care I…

Worst interaction and customer care I have ever experienced. I am a new landlord and decided to rent my property out. After a week or so I was told a couple and 1 family member had offered on my property. I was told they were 2 professionals tenants and the third tenant wouldn’t be referenced as she was pregnant and not working. I wanted professional tenants only but the estate agents were well aware I was pregnant myself and I feel they have made up a story based on my circumstances to play on my emotions and heart strings! I accepted the tenants based on the information I was presented. I later found out by the tenants themselves that they had no children and had never been pregnant, this was completely made up. The story I was told was completely fabricated by the estate agent Karun and Harry, they took advantage of me. A few months after the tenants had moved into the property I discovered from my neighbour that 6 people were living in the property and not the initial 3 that I was told. I spent over 20k refurbing my property and it’s very disheartening to know that the people that are renting it out are not the only persons living in it. I booked in an inspection with the tenants directly and I was shocked to see several mattresses in the living room and next to the beds in both bedrooms! There was also a piece of paper sellotaped to my recently new and painted bathroom door which read, rules of the bathroom. It was clear more than 3 persons were living at the property. My neighbours have provided my with cctv from their ring door bell and I’m shocked. The estate agents manage my property however the tenants text and call me when issuesarise sooo what exactly is the management fee that I’m paying for? I have made many complaints about Karun and Harry to the owners of the estate agents, countrywide however these complaints have landed on deaf ears! I have made a complaint about the above because it has and is causing me so much stress… Countrywide who own Bairstow Eves have responded to my complaint saying that the references was a misunderstanding on the estate agents part and apologising… No resolution offered! It wasn’t a misunderstanding, I questioned the referencing multiple times and each time I was assured. The referencing process is very strict with any estate agent so simply saying it was a misunderstanding is a lie! With regards to the extra persons living in my property, Bairstow Eves have said this wasn’t the case at the start of the tenancy. Despite them managing my property, they haven’t offered a resolution or told me what they are going to do to make things right! I have emailed them today informing them the tenants are in breach of their contact and the estate agents are not acting within my best interest! The customer service is awful at this estate agents and they continuously lie anyway they can to agree a deal! They do not take accountability for their mistakes and also have an excuse. There owners countrywide have not been helpful either. I’m currently obtaining legal advice and progressing this!! If you’re looking for an honest estate agent, I would urge you to read my review first!

Jonathan · 20 November 2024

★★★★★ 5/5

Google

I have previously used Bairstow eves in 2021 for a flat and I knew they would be a good choice for a house I had an amazing lady called Jessica smith from the Carlton branch she made the process go so quick and smoothly she found me a gorgeous house and an amazing landlord once’s again thank you so much Jessica 100% recommend her as your estate agent

Ty · 26 October 2023

★★★★★ 1/5

Trustpilot

They do a bare minimum so we ended up without a flat

I would give 0 stars if i could. We dealt with Stratford agency. Let me explain the situation. We found a flat to buy and unfortunately, the agency that published it was Bairstow eves.The first bad sign was that we waited for a man who should've shown us a property for 15 minutes (his name is Vasco Correia, just so you know the heroes by names) and after 3 calls to their call centre we were told to try to call the apartment number as he's already there. We've called a few times - failed. We managed to enter the building and get to the flat after a while. When Vasco opened the door we complained about the situation and that we'd been waiting for 20+ minutes to which he replied "so what? are you going to see the flat or not?". We were pissed with the attitude and the situation but had a look on a flat. We liked the flat so much and decided to make an offer (hadn't trusted our guts, unfortunately).The process took 6 months, each time we had to call them ourselves because otherwise, we didn't receive any updates from them and the seller. Our sales progression was Ellie Lynch (well, I would call her sales REgression). Every time she and her colleagues told us that they were doing their best but if it was true we wouldn't ended up being homeless. We've been telling her that our tenancy contract will end at the end of October since August and she didn't tell us that we should prolong it as the seller is looking for a new home herself and won't move out until she buys it. So we trusted them and ended up without a flat with all our stuff.I hate the day we've decided to proceed with this agency and the flat they listed. Hope everyone who's uncertain to work or not to work with Bairstow eves will choose not to work but to save their mental health and their money.

VM · 5 November 2024

★★★★★ 5/5

Trustpilot

People like Mohamed make the world a better place.

We want to say a huge thank you to Mohamed, from the bottom of our hearts. He didn’t just give us and our kids a house, he gave us a real home. He brought stability, peace, and the comfort of knowing that we finally have a place where we truly belong.

KaJon · 8 October 2025

★★★★★ 1/5

Trustpilot

Definitely find a better estate agent

A few weeks ago I received a telephone call from a young member of staff at Bairstow Eves. He asked me if I was interested in selling my property. I told him no. I had bought it through them funnily enough and had just spent four months renovating it. He suggested I have a valuation despite my saying I didn’t want to sell. Eventually I agreed because I thought it would be good to see what it was worth now it had been renovated. Two text messages and a long and detailed email confirming that the manager was looking forward to meeting me at my property later that week at 12:30. She didn’t turn up and when I telephoned, I was informed that it was a desktop valuation, despite the fact that I had a an email telling me the valuation would be at my property. Having dealt with them when I bought the property and having them not bothering to respond to my email to express my dissatisfaction that they hadn’t bothered to come and do the valuation, I would never ever deal with them again. I think they are a shabby organisation and there are much better estate agents to deal with.

Elaine · 20 March 2026

★★★★★ 5/5

Trustpilot

Carlton office provide excellent service

My past experiences of using estate agents for house purchases or sales have never been positive. That is until now. Our transaction was fairly simple as we had a first time buyer buying our house and that was the end of the chain. I found communications excellent. Never any delays. Always helpful. Always on time. Conducted viewings for us. Price was very reasonable and there were no hidden costs. Katie and Chloe at the Carlton office handled the whole transaction very professionally. Thank you

Simon · 5 October 2024

★★★★★ 5/5

Google

Recently moved into a rental property and Amy and Tegan was amazing the whole way through. Very professional and made it a stress free experience. Thanks so much!

Rebecca · 19 June 2025

★★★★★ 5/5

Google

Amy and Tegan were absolutely amazing to work with and has helped me and my partner a lot through our renting process and made it as easy and as efficient as possible and thanks to them we have found a home that we love and appreciate. Thank you so much guys.

Sebastian · 27 July 2024

★★★★★ 5/5

Google

As a first time buyer I was very happy with the service from Bairstow Eves. Chloe was really supportive and helped to make the process as smooth as possible. Thanks too Katie too who also dealt with some queries. Both were kind, helpful, professional and were accessible for help. Thank you!:)

Simon · 27 July 2024

★★★★★ 5/5

Google

Just wanted to say, all the stuff was a very much a great help in finding as a house. We only had a short period of time before we had to move I’m with two weeks the team found us a house for us to move into so we just like to say a big thank you to all that was involved Many thanks

Richard · 10 October 2025

★★★★★ 5/5

Google

Tegan was absolutely fantastic throughout the whole process of looking for the perfect place to rent. She was bubbly, informative and on the ball with everything, so not only was it a very quick process, it was also really smooth, so much easier than I'd thought. Thank you so much! 😊 …

Jess · 28 May 2024