NGU HOMES reviews

★★★★★ 5/5

Google

NGU Homes made my process of moving very smooth and Shakil was helpful and replied very quickly to any questions I had.

Neil · 25 June 2024

★★★★★ 1/5

Google

DO NOT USE THIS ESTATE AGENT I lived in one of their "properties" if you can call it that for 8 years. No repairs were ever done to standard and all they cared about was the rent money each month. The property upstairs to me was repeat anti social behaviour and when the upstairs property burnt down due to a cannabis farm NGU kicked us when we were down and kept the bond we put down as it was apparently our job to empty our burnt and damages goods when we were homeless. They pretend to be an agency which cares but their empathy only stretches to greedy landlords. Use this agency at your own risk.

Lauren · 28 November 2023

★★★★★ 5/5

Google

I have had a great experience with NULets in particular with the support from both Laura and Shakil. They have made the process quick, efficient and easy and I have had no issues with signing up to a new rental property within 1 weeks of seeing the property. Thanks so much for all your help guys, it’s been very much appreciated. Best regards.

Matthew · 23 September 2024

★★★★★ 5/5

Google

Can’t fault NGU Homelettings! Have been a tenant for 3 years now and NGU have went above and beyond throughout my tenancy. A special thank you to Sam who is outstanding at her role and has helped us with any query or problem we’ve had over the years! Outstanding lettings company. Highly recommend.

Liv · 26 May 2024

★★★★★ 5/5

Google

Katelyn Moody made this whole process of renting seamless, prompt to respond to her message and gave answers to our questions. I never knew renting could be this fast, smooth, and seamless, all thanks to Katelyn Moody and NGU Homes.

Akonuche · 21 December 2024

★★★★★ 5/5

Google

NGU has such a professional team members, it didn’t take a long time for me to get a viewing date. Once I showed interest in the rental property, everyone got on board and help with the whole process. It was super fast and simple. I 100% recommend NGU to everyone wanting to rent a space. They are the best. Thanks

Esi · 2 October 2024

★★★★★ 1/5

Google

Total slumlords of the highest calibre. NGU like to give the impression they are professional and provide outstanding service, however the only place they leave you standing is out in the Cold while they twiddle their thumbs over maintance issues, only to later try and push the blame on the tenants when it comes to checkout due to their total lack of care and negligence. NGU seem to prey on the vulnerable and I suspect this tatic of withholding deposits often pays off for them as the majority of their clients lack the strength of mind or knowledge to go up against them in a legal battle. I have rented many properties over the years and have never encountered such a difficult agency to deal with such as NGU. It has been a constant battle throughout my tenancy to even get simple things such as a copy of the contract, check in inventory, details of my Deposit being protected through an approved government scheme or even a simple answer. Communication is now non existant as they bury their heads in the sand whilst they hope I just simply give up on the matter and let them over charge me. I find this practice quite disgusting given I've handed back the property in a cleaner condition than what it was received. Do yourself a huge favour and just avoid them, you can honestly do better. Properties are over priced and poor on energy efficiency, which is a matter they refuse to discuss and simply state "it meets the bare minimum". Dear Nigel, the property was 55 Darenth Crescent, Middlesbrough. You have my contact details on record. I would like to discuss this matter with you following the outcome of the DPS dispute and your company's outright lies submitted in your evidence.

Mr · 25 August 2023

★★★★★ 5/5

Google

Excellent service in all. Prompt response always. Thanks NGU Homes.

Osazee · 19 March 2026

★★★★★ 5/5

Google

I dealt with Shakil, he was absolutely fantastic from start to finish. He made my home move so simple, and really took the stress out of it. His communication skills are second to none and he made everything so easy. The move in box was a lovely touch and I couldn't be more greatful for the fab service.

Nyomi · 28 November 2023

★★★★★ 5/5

Google

I came across NGU following the recommendations of other landlord. Firstly i didn’t know what to expect after a big let down by another lettings company in the area. Since the first encounter i was a pleasantly surprised. I was recommended to have dealings with Katie, and i was so much taken care off. I felt i found a real professional person for me to trust. Being a landlord and being let down by other company i could feel the total taylored care of my needs and that my worries aren’t a problem anymore. When i first met Katie Wybrant she appeared to be kind, polite and thoughtful. Katie didn’t rush home after office hours and tried to work very hard in resolving the issues left by other letting agency. Katie was very proffesional and supportive. She has a great skill of listening and looking for solutions. I was overwhelmed by her work ethics. Our correspondence is very frequent, and Katie is a top person i ever met in this business. I feel i can trust her with anything. I felt she has a great personality and equipped with an experience which allows her and leads her always ahead of her. She showed the exeptional command of business and she definately knows what she is doing. She always has options. Thank you NGU and Katie Wybrant for looking after my property. I hope we only started our path in mutual business and i trust you will always be there for me with your advise and hard working effort manner! I would highly recommend Katie Wybrant.PositiveResponsiveness, Quality, Professionalism, Value

Aurelia · 25 August 2021

★★★★★ 5/5

Google

Solid and reliable company . Chris ,Nigel and his team the two Katie’s, Jess , Shakil , Sam are a professional team that know the North East property market inside out . Communication is prompt and issues with tenants are dealt with effectively and efficiently . If you are living a long way away from places like Newcastle , Sunderland , Middlesbrough, Durham ,then you need a trustworthy agent to assist you . And this team fits the bill very nicely . .

John · 25 August 2021

★★★★★ 5/5

Google

Been in my NGU property for over a year now and all the staff at NGU are all lovely and polite, especially my property manager Rachel Moody who has sorted all my repairs straightaway with no issues. She always responds to my emails in a timely manner and tries her best to get everything sorted

Liam · 23 September 2024

★★★★★ 5/5

Google

Shakil from NGU Homes was very responsive to emails, kept us updated with everything and overall just a great person to deal with. He answered all our questions and nothing was too much trouble. We will be sure to continue using NGU Homes with our future properties 😊 …

Naomi · 21 December 2024

★★★★★ 1/5

Google

AVOID!! As the reviews show, the only positive ones left by tennants are just after moving in. This is because they ask you to leave a positive review in exchange for money. NGU left us living in a property for nearly three years with a leaking roof in more than one room. One bedroom actually had a hole in the ceiling from the water pouring in when it was raining. The ceiling and walls in the bedrooms were damp and had water running down them every time it rained. Every time I contacted NGU regarding this I was met with hostility and just a yes we are aware. The damp became so bad in the bedroom with a hole in the ceiling that my daughter could no longer sleep in her bedroom due to continues respiratory infections. I informed NGU of this and sent photos. Just shy of three years since I first reported the leaking roof some roofers turned up without any notice and I had to call in work to explain I can't come in. They left a mess, empty food packets and drink bottles in the garden and building waste. Also a few weeks after moving in the living room ceiling collapsed. Again it took a long time for them to repair. A year later a plasterer arrived and even though I offered dust sheets, he refused as said he had his own he didn't use them and the carpet, TV, sofa, curtains etc all covered in plaster. He left all his rubbish also and we had to replace the sofa and chair as couldn't get the plaster off them. When I called NGU to discuss I was just told he wasn't one of their workers so nothing to do with them. NGU had sent the plasterer to do the job so made nonsense. More maintenance issues never resolved even though reported m, such as only one working radiator downstairs since we moved in and the ceiling in the kitchen starting to crack and hanging down. Luckily we no longer live in an NGU property.

Stewart · 21 December 2024

★★★★★ 5/5

Google

Great company, Megan is very understanding, helps me with reminders of my rent payments very supportive as i am adhd/autistic, Megan explains things to me in a way i can understand, her reminders of rent payments are very suppodrtive professional and caring. Maintance always is a fast response and very nice people who come to the house to fix anything. Thank you Megan for being so supportive, NGU you are a blessing for me great company as you have great staff. Feliz Navidad NGU!!!

MICHELE · 25 August 2020

★★★★★ 5/5

Google

Would definitely reccomened NGU. I want to say a massive thank you to Megan for not only making sure we got our move in date on time but for then helping us get our bond back from our old landlord! She's went above and beyond for us these past few weeks and I honestly can't thank her enough. Also shout out to the maintenence team who put up with us when we lived at our old address and always making sure the many repairs we reported got done (even if the landlord dragged his feet). Thanks for helping us move into our new property which we know will definitely be our home for as long as you'll have us!

Samantha · 25 August 2020

★★★★★ 5/5

Google

I dealt with Katie from NGU Lettings and I honestly have to say she has been amazing. We were moving quite far from our home town so were very sceptical about moving but Katie was absolutely amazing. She was responsive and answered any queries with had and stuck with us no matter how many times we changed our minds. She was patient with us and continuously helped us until we found the right house. Cannot praise Katie enough as her Customer Service was incredible and we cannot thank her enough for what she has done.PositiveResponsiveness, Quality, Professionalism, Value

Chloe · 25 August 2020

★★★★★ 5/5

Google

I had a great experience with NGU Home Lettings, with no issues, a smooth process, and a great first home to live in. Massive thanks to Shakil Ahmed for their amazing customer service, always responding to my emails and calls straight away. Their professionalism represents NGU Home Lettings, which I'd happily recommend to a friend.

Rhys · 25 August 2023

★★★★★ 5/5

Google

Had a great experience with NGU, Shakil was very helpful and was always prompt with any issue and cared about my experience as a tenant. Would strongly recommend it.

Mohamed · 21 December 2024

★★★★★ 1/5

Google

amazing refuesed a viewing because I make minimum wage as a disabled man... never asked about the money I have saved to pay but oh well there are better letting agencys out there. Thank you for reaching GDPR and disclosing private information. Should’ve been kept confidential. Another reason why not to use you services

Mark · 27 July 2024

★★★★★ 5/5

Google

We was looking for a new home as we wanted something bigger, after viewing the house Shakil was on the ball he has been in contact with us ever step of the way with updates ect as the tentents have not moved out yet. We are excited for our new home and have no worrys about anything as Shakil is taking care of everything

Gary · 25 August 2022

★★★★★ 5/5

Google

Katie has been amazing. Always friendly, professional and reasonable, she always went above and beyond. We have let several properties through NGU now, and right from day one Katie has been exceptional. Even before we had any business to pass their way Katie always took time out of her day to help with advice etc. The properties have always been well looked after, and we have always received a professional service.PositiveProfessionalism

Oliver · 25 August 2021

★★★★★ 5/5

Google

Through out the whole experience Shakil has been amazing. Always there to answer any questions no matter how stupid, and to make what could of been a very stressful time completely easy. Very professional and knowledgeable. They are a credit to the company and themselves. Thank you Shakil you are brilliant !!

Barry · 25 August 2023

★★★★★ 5/5

Google

NGU have been amazing in helping me find my new home, the response time for e mail or message was fantastic. Lovely kind and very helpful staff. Would advise anyone to use them. Could not be happier. Shakil Ahmed was particularly helpful and would like to thank him for all his help.

Vicky · 25 August 2023