Every review we hold for the Garstang office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent service. Liam Herrador very professional and helpful. Thoroughly recommend
Paula · 29 June 2023
Agent replied · 29 July 2023
Thank you for your fantastic feedback! We're thrilled to hear that you received excellent service from Farrell Heyworth, particularly from Liam Herrador. Our team takes pride in being professional and helpful, and we're glad to know that Liam provided you with a positive experience. We greatly appreciate your recommendation and look forward to assisting you with any future property needs. If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleOlivia and Shaun were very helpful and communication was key. Thank you for your assistance.
Stuey · 14 March 2020
★★★★★ 5/5
GoogleEveryone I dealt with at Farrell Heyworth was extremely professional, from June who I spoke to initially about the sale, through Gareth who explained services provided then took top quality pictures of the property, to Daniel who handled day to day communications. They kept me informed at every stage and did what they said they would when they said they would do it. Highly recommended!
David · 15 March 2019
★★★★★ 5/5
GoogleExcellent service from Farrell Heyworth. Very professional and enthusiastic. Taylor Townsend dealt with our purchase and she was fantastic.PositiveProfessionalism
Simon · 22 June 2022
Agent replied · 21 June 2024
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleOne of the best letting agents I have ever used. Professional, helpful and considerate.
Esther · 14 December 2022
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. We always aim to be as responsive as possible to the requirements of our landlords and tenants and it's great to hear this has been the case for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins - Director
★★★★★ 5/5
GoogleGlad I contacted them , it’s been nearly six months and loving their service , keep it up guys !
MOHAMMADFAISAL · 14 March 2022
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported by our Fulwood team.
It sounds like the team have made your property matter as easy and successful as possible and that you have been given the professional guidance you needed.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleAs always, I find the staff courteous and efficient.
A new tenant was found within a week of advertising, the references done immediately, enabling the tenant to move in within weeks.
Janine · 15 March 2019
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team. All the best, The Farrell Heyworth Team.
★★★★★ 5/5
GoogleQuick and easy sale, got things moving very quickly and professionally
Troy · 12 February 2023
Agent replied
Thank you for taking the time to leave a review of your experience with us! We're glad to hear that your sale was quick and easy, and that our team was able to get things moving quickly and professionally. Our goal is to provide a seamless and stress-free experience for our clients, and it sounds like we have accomplished that for you. Thank you for choosing us and we look forward to assisting you with any future property matters.
Kind regards,
Jeremy Collins - Director
★★★★★ 1/5
GoogleAbsolute joke of a agency, takes 48 hours to reply to emails.
Them ask for proof of fund!! Just to book a viewing.
AVOID NO CUSTOMER SERVICE
Yas · 29 August 2020
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you were disappointed in the experience. Customer service is extremely important to us and your custom is highly valued.
All of our customers are aware of the steps we have taken to provide them with a reliable, successful and safe way to sell their property during these uncertain times. I think it's valuable to outline what our procedures with regard to viewings are and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices.
Our process is as follows:
All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request.
Each virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property.
If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement in principle needs to be provided along with acting solicitor details. Unfortunately we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and homeowners safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to genuine buyers.
If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event.
Kind regards,
Jeremy Collins - Director
★★★★★ 5/5
GoogleExcellent service and support from Johnathon .very professional and
"Gets the job done" will definitely NBbe recommending the team
Mo · 14 March 2022
Agent replied
Thank you for taking the time to leave feedback. I am delighted to hear that Jonathan and our Preston team have been able to help you. I'll pass your kind words on to the team who will be delighted, particularly with your kind recommendation.
Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Kind regards,
Jeremy Collins, Director
★★★★★ 1/5
GoogleBeen to look at park homes in stopgate lane Kirkby looking at video on website it shows all other places around there like mosick hall golf club also maghull square and maghull sports centre doesn't mention Kirkby sports centre David Lloyd or shops in tower hill and Kirkby market so I think there not telling truth about were property is
Tony · 14 March 2020
★★★★★ 5/5
GoogleFantastic efficient service, helpful friendly staff, and best of all an offer was given, and accepted, within a week of the property going on the market, great stuff!
Michael · 14 March 2020
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with an efficient and professional service during the sale of your home. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleRussell was so helpful such a nice guy credit to the team
Rebecca · 14 March 2020
★★★★★ 5/5
GoogleTop class service found me a tenant in less than two days friendly and professional staff especially miss Bass
Would definitely recommend them will definitely be using their service again
Hapy · 15 March 2019
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to the team particularly Hannah Bass who has obviously worked so hard on your behalf.
If we can be of any further assistance, please get in touch, we’d love to help.
All the best,
Laura Gittins
Marketing Manager
Farrell Heyworth
★★★★★ 5/5
GoogleEfficient, friendly and helpful
Nailah · 12 August 2023
Agent replied · 26 August 2023
Thank you for taking the time to leave your feedback about your experience with Farrell Heyworth. We're delighted to hear that our team provided efficient, friendly, and helpful service. If you ever need assistance or have any questions in the future, please don't hesitate to get in touch.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
★★★★★ 5/5
GoogleHave just started the process of selling our property, and it’s been a very easy and pleasant experience
Jane · 14 March 2022
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale. we are very much looking forward to achieving a great result for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleHelpful, knowledgeable and communicative. First class service. Harry (at the property) and Tom (at Lune Street) could not have been more friendly, positive and helpful. Thoroughly recommended.
Keith · 14 March 2020
Agent replied
Thank you for taking the time to leave feedback. I am delighted to hear the Preston team were so helpful when assisting you with your property search. I'll pass your kind words on to Harry, Tom and the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Chris Heyworth, Director
★★★★★ 5/5
GoogleThe staff at this branch are always helpful and go out of their way to help. It is a pleasure to deal with genuine and honest people.
Stephen · 14 March 2020
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Preston team were able to provide you with a great service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering.
If you need anything else the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleTaylor, has been very helpful, very professional and has helped make what is a stressful process (house hunting) a nicer experience.
Pickle · 26 June 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Taylor and our Fulwood team were able to help you find your new home and were able to give you the professional advice you needed.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleI found all the staff to be extremely helpful and lovely. I would definitely recommend this company to anyone who is looking for property in the area.
Selina · 13 July 2019
Agent replied
Dear Ms Kwong,
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service during your property search. I will pass your kind words on to the team, who will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 1/5
GoogleSlow slow slow. A year of waiting for repairs to my rented property in a child's bedroom. 3 weeks and still waiting for a broken oven to be repaired.
Laura · 15 March 2018
Agent replied
Hi Laura, thanks for getting in contact with us. I have investigated this matter further with our lettings department and I believe we are now working with you to resolve the problem and are liaising with the landlord to organise the required repairs. If you have any further queries please contact the Preston lettings department on 01772 888012.
★★★★★ 5/5
GoogleAlways go above and beyond!! Anyone who is looking to sell i will be sending them to farrell heyworth. My agents of choice every time.
Corey · 14 March 2020
Agent replied
Dear Corey,
Thank you so much for taking the time to leave us a review. Our hard working Preston team will be delighted to be your agents of choice and we look forward to seeing you again soon. Your recommendation is very much appreciated.
Wishing you all the best.
Kind regards,
Chris Heyworth - Director
★★★★★ 1/5
GoogleDespite three emails requesting information on a property I’ve still not had a reply.
Sue · 18 May 2022
Agent replied
I'm sorry to hear out team have not responded to you as promptly as you would expect. Our team respond to thousands of incoming calls and messages every week and, whilst it is unusual for us not to have replied your enquiry is still very important to us. We are very keen to assist you with your property search. As this is a public forum I'm unable to take your contact details to ask the team to get in touch with you, but would urge you to call the branch who will deal promptly with your enquiry.
Kind regards,
Jeremy Collins, Director
★★★★★ 1/5
GoogleWe have an emergency with our alarm system and the emergency phone number given to us isn't working? If it isn't fixed today, we will miss work tomorrow.
George · 10 December 2017
Agent replied
Thank you for taking the time to leave feedback. We are disappointed to hear you were unhappy with the service we provided, however we are not at present able to offer a 24 emergency service. If you wish to discuss this matter further your branch would be happy to investigate this for you. Kind regards, The Farrell Heyworth Team.
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