Trusted Agent profile · Fulwood, Lancashire
★★★★★
417 reviews across 1 platform
309 Garstang Road, Fulwood, Lancashire, PR2 4XJ
Part of Farrell Heyworth, see every office.
Farrell Heyworth's office in Fulwood, Lancashire, at 309 Garstang Road, is rated 4.3 out of 5 across 417 reviews on 1 platform, including 417 Google reviews rated 4.3.
Every review we hold for the Fulwood office, from every platform, shown as written. First names only.
5/5
GoogleWe had a fantastic experience with Farrell Heyworth, very helpful and knowledgeable staff, particularly Mandy with whom we dealt with on several occasions ,all very polite and respectful including Liam,we would definitely deal with this estate agent again,an excellent personal service makes all the difference. Thankyou.
5/5
GoogleVery efficient handling of finding a new tenant to move in with no break in tenancy.
Thank you for your kind review! We’re delighted to hear that the transition to your new tenant was handled efficiently. At Farrell Heyworth, we strive to ensure smooth and seamless experiences for both landlords and tenants. Best regards, Jeremy Collins Director Farrell Heyworth
5/5
GoogleGreat communication and service and thank you Taylor for explaining the process thoroughly
Thank you for taking the time to leave feedback. I am so pleased that Taylor and our Fulwood team were able to provide you with a friendly and professional and service. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. All the best, Jeremy Collins, Director
5/5
GoogleJonathan was very helpful and fast to respond would recommendPositiveResponsiveness, Professionalism
Thank you for taking the time to leave feedback. I am so pleased that Jonathan and our Preston team were able to help you. If you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director
5/5
GoogleIt was a pleasure dealing with Katie , she is very professional and has a great knowledge of the property market. Would certainly recommend anyone for her services .
Thank you for your kind words about Katie! We're delighted to hear that you had a positive experience working with her. It's wonderful to know that her professionalism and expertise in the property market made a difference for you. We appreciate your recommendation and are grateful for the opportunity to assist you. If you ever need any further assistance or have any questions, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
1/5
GoogleI rang the branch a few days ago and spoke to the most disgusting attitude person in the world at the office. He had a London accent sounded like he just landed from a circus the cheek of him to be in the industry i hope your reading Mr Heyworth he needs to go from your Fulwood office otherwise you will lose all your business
Thank you for taking the time to leave feedback. Customer service is extremely important to us and we're always working to make improvements wherever we can. However, in this instance we are unable to establish the basis of your complaint, other than the accent of a member of staff. Farrell Heyworth operate a strict none discrimination policy and also have a diverse recruitment policy. We think this leads to positive interactions for almost all of our clients and a hard working and talented team. if we can be of any further assistance please don't hesitate to contact your local branch. Kind regards, The Farrell Heyworth Team.
5/5
GoogleThe service has been brilliant. The Mortgage Advice Bureau representative Robbie Marshall provided mortgage advice and sorted out a mortgage offer for me extremely quickly and efficiently. This helped put me in a great position to make an offer on my first house which was accepted. He has guided me through the process and has provided regular updates on progress. Would definitely recommend his services!
I am delighted to hear that you've received such fantastic professional service from our mortgage adviser Robbie, especially as you are taking your first step on the property ladder! Our mortgage advice team are here for much more than just finding you a great mortgage deal. If you need any further help and support please don't hesitate to get in touch. Wishing you all the best, Chris Heyworth - Director
5/5
GoogleAnil Parmar mortgage advisor was excellent from start to finish! He was very professional but also friendly, honest and compassionate. He was contactable any time of day / day of the week and went above and beyond to ensure a fantastic service delivery. I would highly recommend his services.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. All the best, Jeremy Collins - Director
5/5
GoogleChris and the team are great, always helpful and keep me informed. Would highly recommend.
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help. Wishing you all the best. Kind regards, Chris Heyworth, Director
5/5
GoogleKatie in Lettings - asset to Farrell Heyworth. She's always proactive with my property and makes sure I'm kept up to date. Definitely recommend this agent!!
Thank you for your positive feedback about Katie in Lettings! We're thrilled to hear that she's been proactive and attentive to your property needs, ensuring you're kept informed every step of the way. It's great to know that she's made such a positive impression on you and that you would recommend her services. If you have any further questions or need assistance in the future, please feel free to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
5/5
GoogleVery nice place.. Thomas was very heplful and explaned everything I need to know.
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service. I will pass your kind words on to the team, who will be delighted. All the best, Chris Heyworth, Director
5/5
GoogleI had a few questions I needed answering and the team was very quick to respond, Liam Taylor got back to me and was very helpful! Couldn’t recommend enough!!
We're delighted to hear that Liam Taylor and our team were able to promptly address your questions and provide helpful assistance. Thank you for recommending us! If you have any further inquiries or need assistance in the future, please don't hesitate to reach out to the team. Best regards, Jeremy Collins Director Farrell Heyworth
5/5
GoogleStaff were highly professional, attentive and went far out of their way to make things happen efficiently. I recommend highly.
Thank you for your kind words. We're thrilled to hear that our staff's professionalism and attentiveness made a positive impact, and that they went above and beyond to ensure everything ran smoothly. Your recommendation means a lot to us. Please don't hesitate to reach out if you need anything in the future. Best regards, Jeremy Collins Director Farrell Heyworth
5/5
GoogleBoth Nicola and Richard have been amazing and very responsive. Kept up to date and informed of progress and had a number of viewings and a cash offer within a week of the property going on the market. Cannot speak highly enough of the professionalism & exemplary customer service from the outset, highly recommendedPositiveResponsiveness, Professionalism
Thank you for taking the time to leave feedback. It's great to hear that we have lived up to our recommendation. It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
4/5
GoogleChris, Natalie and Blake worked with us to sell our house. We are very pleased with the service the Farrell and Heyworth team provided. They were friendly, positive and kept us well informed at all times. They worked hard to secure our sale and we have an end result that exceeded our expectations.PositiveQuality, Professionalism, Value
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported from the start of your sale by Chris, Natalie, Blake and our Fulwood team. It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
1/5
GoogleDisgraceful service. Very disappointed. Been sat on the phone for about 2 hours listening to an annoying automated message constantly going from number 5 in the queue to number 1 and being sat at number 1 for over 45 minutes. I feel sorry for anyone trying to sell their house with this estate agent. Not happy at all!!!
Thank you for taking the time to leave feedback. We're sorry to hear you've had trouble getting in touch with our team. They are working through all of our messages and getting back in touch regarding enquiries as soon as possible. We are reopening our branch services through seven area branches, staffed by members of the FH team and supported by home working members of the team. We ask at this time for your patience as we do this and adapt and introduce work arounds to our normal exceptional customer service so as to adhere to the safety guidelines. We would still like to assist you to find the right property in Fulwood and our team would be delighted to hear from you. Kind regards, Jeremy Collins, Director
5/5
GoogleI would like to thank Russell for his fantastic service, my home was rented to a wonderful tenant in a reasonable time. His property management team are now taking care of my property and are completely on the ball. What a nice change!
5/5
GoogleI am at the start of this journey but have, so far found Taylor very helpful. I can understand others concerns about the agents asking for proof of funds etc but in these challenging times I guess they have to make sure that people are serious buyers.PositiveProfessionalism
Thank you for taking the time to leave feedback. I'm extremely pleased to hear Taylor and our Preston branch team have been so helpful. We have put all our safety procedures in place to keep our customers and staff safe and we appreciate your understanding. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director
5/5
GoogleWould like to say a huge Thankyou to Natalie eccleston at the Fulwood branch! For being so patient and ensuring the house we bought went through smoothly! Can’t thank you enough for helping with our forever home x
Thank you for sharing your positive experience with Farrell Heyworth! We are thrilled to hear that Natalie provided you with the patience needed to secure your forever home. We wish you all the best in your new home and look forward to assisting you in the future. Kind regards, Jeremy Collins - Director
5/5
GoogleFH have been brilliant whilst I purchase my first property. Taylor has sorted me out and been responsive throughout the whole process. I would recommend going with FH if you’re looking to buy or sell your property. I also spoke with Blake when booking in my viewings which were booked efficiently.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave feedback. I am so pleased that Taylor and our Fulwood team were able to help you find your new home. We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director
5/5
GoogleThe service we have received from Anil throughout our mortgage process was amazing. He was helpful, professional and transparent. He communicated well and also helped us reach out to solicitors and etc that we need to ensure we can close our purchase smoothly.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave a review of our mortgage adviser, Anil. I know that Anil always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service. Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us. All the best, Jeremy Collins - Director
5/5
GoogleA truly remarkable Estate Agent operation which has surprised and delighted us with its efficient, responsive, customer focused, friendly and efficient service. The team of Chris Plumpton, Richard Ball, Thomas Hargreaves, Nicola Pond and David Monro have brought our property to market and sold it (STC) within 5 days. We high recommend you give them a chance.
Thank you for taking the time to leave feedback. It's great to hear how individual members of staff have gone out of their way to make your home selling process as easy and successful as possible and that our proactive Preston team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth, Director
5/5
GoogleI had my property on the market for 11 months with leftmove. Poor communication waste of time. I then changed to farrell and heyworth what a breath of fresh air. Chris came and valued the house and within 1 week we have an offer and it looks like a sale. Not the cheapest but worth the extra.
Thank you for taking the time to leave feedback. I am so pleased our Preston team were able to provide you with a friendly and professional and service during the sale of your property. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported. Chris and the team will be doing everything they can to get the right outcome for you and would be delighted to discuss any aspect of your sale going forward. All the best, Chris Heyworth, Director
1/5
GoogleIf I could give less than 1 star I would. Awful customer service. Disgusting malpractice and mistreatment. Unprofessional and rude. Do not rent with this company! They could not care less about the treatment of paying customers.
We're sorry to hear that you had a negative experience with our company. We take all customer feedback seriously, and we strive to provide the highest level of customer service to all our clients. We take pride in ensuring that our staff are professional, courteous, and knowledgeable, and we do not condone any behaviour that may be seen as unprofessional or rude. We understand you are currently in communication with our team to resolve this matter. Please be assured that we take all customer feedback seriously, and we will continue to work hard to improve our services and provide the best possible experience for our customers. Thank you for taking the time to share your feedback with us. Best regards, Jeremy Collins - Director
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