Farrell Heyworth Fulwood reviews

We're sorry to hear that you had a negative experience with our company. We take all customer feedback seriously, and we strive to provide the highest level of customer service to all our clients. We take pride in ensuring that our staff are professional, courteous, and knowledgeable, and we do not condone any behaviour that may be seen as unprofessional or rude. We understand you are currently in communication with our team to resolve this matter. Please be assured that we take all customer feedback seriously, and we will continue to work hard to improve our services and provide the best possible experience for our customers. Thank you for taking the time to share your feedback with us. Best regards, Jeremy Collins - Director

Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures when many agents seem to have returned to pre-Covid operating practices. Our process is as follows: All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request. The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property. If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers. If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event. Kind regards, Jeremy Collins, Director

Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service and we’ll pass your kind words on to Hannah. All the best, The Farrell Heyworth Team.

Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart. I have taken the time to discuss this matter with our Preston branch team who would be more than happy to assist you in viewing the property upon demonstration of proof of funds. So you are fully clear I think it's valuable to outline what our procedures with regard to viewings are, and why we are continuing with these procedures. Our process is as follows: All initial enquiries to view are provided with a virtual video tour which is received within minutes of the request. The virtual viewing is followed up and feedback obtained, this is extremely valuable to the owner of the property. If somebody wishes to then book a physical viewing we will ascertain if they are ready to proceed. A Mortgage agreement or financial qualification is then required to put the buyer in the best possible position to offer, along with acting solicitor details. The viewing can then be arranged. Unfortunately, we still receive many requests to view properties from individuals who have no intention of buying said property. To keep our staff and customers safe we have chosen to continue with a process that will allow us to limit the amount of people that physically view to just genuine buyers. If the person viewing the property wishes to make an offer we would require a proof of funds at this stage in any event. Kind regards, Jeremy Collins, Director

Thank you for taking the time to leave us a positive review! We are thrilled to hear that Katie and our team were able to provide you with excellent service and help you find a suitable property quickly. We appreciate your recommendation and look forward to working with you again in the future! Jeremy Collins - Director

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. We were very surprised to hear that you had not received the full virtual viewing video for the property you expressed an interest in. Clearly there has been a failure to send this out to you, for which I can only apologise. We have provided thousands of virtual viewings since this time last year and I can assure you that it is rare for a mistake to occur. I appreciate you bringing this to our attention. Kind regards, Jeremy Collins - Director

We're thrilled to hear that you had a delightful experience with Liam Taylor and the rest of our team at Farrell Heyworth! Providing helpful and supportive service from start to finish is our goal, and we're glad we could meet your expectations. If you ever need further assistance or have any questions, feel free to reach out to Liam and the team. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave feedback. It's great to hear that Taylor and our Preston team have gone out of their way to make your home selling process as easy and successful as possible and that we achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch. All the best, Jeremy Collins, Director

Thank you for taking the time to share your positive experience with us. We are delighted to hear that our team, including Heidi and Liam, provided you with excellent service and support throughout your property journey. At Farrell Heyworth, we strive to create a positive and professional environment for our clients, and we are thrilled to know that our team members were able to instill confidence in you from the very beginning. We understand that buying or selling a property can be a significant undertaking, and we are committed to providing authentic, knowledgeable, and friendly assistance every step of the way. We appreciate your kind words and the trust you have placed in us. If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to reach out. We are here to help. Once again, thank you for choosing Farrell Heyworth. We wish you the best of luck with your property journey and look forward to continuing to provide you with excellent service. Best regards, Jeremy Collins - Director

Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued. If you would be willing to expand on your review our branch team would be grateful to hear from you at fulwood@farrellheyworth.co.uk This will help us to identify the difficulties our customers may be experiencing so we can provide our normal exceptional customer service standards as quickly as possible. Kind regards, Jeremy Collins - Director

Thank you for taking the time to leave feedback. I'm delighted we were able to provide you with a great service when letting your property. I'm very pleased, but not surprised, to hear that Daniel and the team have provided you with such an excellent service. We do try to be as responsive as possible to the requirements of our landlords and tenants and it's great to hear this has been the case for you. If we can be of any further assistance please don't hesitate to get in touch. All the best, Chris Heyworth - Director

Dear NA, I'm sorry to hear you have experienced delays in the removal or our For Sale board. As I'm sure you can appreciate, many businesses are experiencing difficulties with suppliers returning to full capacity following the government advised lockdown period. We are working closely with our board providers to ensure all issues with board removals are resolved as quickly and safely as possible. If you have any queries please don't hesitate to speak with our branch team as they would be delighted to assist you. Kind regards, Jeremy Collins - Director

It's wonderful to hear such positive feedback about Katie! We're thrilled that she provided you with such knowledgeable and efficient service. Our team strives to go above and beyond for our clients, and it's great to know that Katie exceeded your expectations. If you ever need assistance in the future or have any further questions, please feel free to reach out to our team. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to leave feedback. I am so pleased that Carol and our Fulwood team were able to provide you with a great service when letting your property. We know how important thorough management and processes are to landlords and it's great to hear you;'ve been in such good hands. We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you. All the best, Jeremy Collins, Director