Every review we hold for the Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy flat has been on the market for almost 3 years, during which period the property market has been affected by Brexit and Covid 19! Luckily, Georgina and her team has managed to find a buyer for my flat in April, and now the sale has completed! Georgina has done an excellent job in procuring the buyer and monitoring the sale process, which took 5 months to complete! Well done to Georgina and the Benham team!PositiveResponsiveness, Quality, Professionalism
S · 20 June 2022
Agent replied · 19 June 2024
Thank you very much for your kind feedback, we were glad to be of assistance selling your property when other agents couldnt find a buyer. Georgina and the sales team are very encouraged to know that we did an excellent job and we look forward to helping you in the future.
best regards, Emily Taylor, B&R
★★★★★ 4/5
TrustpilotOverall nice place to live but a bit…
Overall nice place to live but a bit noisy at night if near the underground train station
Bella · 9 October 2026
Agent replied · 11 October 2026
Hi Bella, thanks for taking the time to share your feedback here. We're pleased to hear that you are enjoying living at the property and appreciate your comments about the location. Thanks for your custom.
- Ruth, B&R
★★★★★ 3/5
GoogleThis is the first time that I am using B&R and is a mixed experience.
Finding the right property was very smooth and Giuseppe was excellent, from assisting me with the property selection to the arrangements with the landlord everything was perfect and I was very satisfied and happy with my new place.
However, once I have signed and paid full rent upfront, things took a turn, from an administration error, that could've disrupted my move in date, to moving in and being left to own devices. Not being shown the basics, of keys, rubbish disposal etc, I had to find out all by myself, and was told to go to the concierge when I called enquiring for information. There is a long lists of repairs that needs to be carried out, including a very serious water leak that leads to electric cables that is still not fixed after 2 weeks, that I have to chase up..
So to sum it up, Lettings was excellent, full marks, however, property management, very disappointment and needs lot's of improvement in customer service.
Pamela · 24 February 2022
Agent replied · 24 February 2024
Hi Pamela, sorry it seems that we got something wrong once you had moved in, let me look into this for you.
best regards, Emily Taylor
★★★★★ 5/5
TrustpilotVery easy and fast process finding us a…
Very easy and fast process finding us a flat, and getting us moved in! Thanks a lot Iveta and Veronica!
EB · 19 September 2026
Agent replied · 25 September 2026
Hi EB, we're thrilled to hear you've found it easy renting a property with Benham and Reeves, thanks much for your kind feedback.
- David M, B&R
★★★★★ 5/5
TrustpilotDinesh was excellent during the whole…
Dinesh was excellent during the whole purchasing process
Gytautas · 12 December 2025
Agent replied · 26 December 2025
Hi Gytautas, thanks for sharing a five star rating here which Dinesh in our sales team is very pleased to see. We're glad you've found the service excellent too.
- Ruth, B&R
★★★★★ 5/5
GoogleShout out to Abbas E. and his team who has helped my family and I manage our properties for more than a decade. Appreciate the very quick replies from Abbas and team
WW · 20 March 2025
Agent replied · 20 March 2026
Hi WW, many thanks for taking the time to leave such kind feeback here for the property management service you've had from us over the last decade. Abbas is thrilled to see you share your experience here. Thank you for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotWe are satisfied with the service provided by Benham and Reeves
We are satisfied with the letting service provided by Benham and Reeves, and our agent, Amelia Wright, has offered professional advice and follow-ups.
LaiLai · 19 August 2026
Agent replied · 25 September 2026
Hi Lai Lai, we are very pleased to hear you are having a great letting service experience with Amelia in our Surrey Quays Estate Agents branch. We're glad to know you are benefiting from all the expertise provided. Thanks for your custom.
- Emily, B&R
★★★★★ 5/5
GoogleR & B are professional agents who know Imperial Wharf and the surrounding area very well. As an owner looking to rent out a flat, I found their feedback on the necessary changes quite helpful. Wesley Ramsey negotiated the price tirelessly and attentively. I highly recommend them.
Taraneh · 20 February 2026
Agent replied · 20 March 2026
Hi Taraneh, we're thrilled to see your very kind feedback here for the lettings service you are receiving as a Landlord. Wesley is very pleased to hear you feel so well supported, thank you for your continued custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent
Excellent, efficient management of my flat sale. Jeremy was friendly and efficient from the start, visiting to provide a valuation; then promptly introducing interested buyers. He would accompany them to view the property then feed back to me with prompt updates on their level of interest, or otherwise, which made the practicalities of a potentially complicated process very easy. Jeremy was also very supportive when my own onward purchase fell through, and was able to advise me on my options to locate another purchase, without jeopardising my eventual sale. The final negotiation with my actual buyer was made very stress-free and straightforward, and the eventual move happened without a hitch.
LD · 25 October 2021
Agent replied · 21 February 2024
Thank you very much LD for telling us about your service experience with Jeremy from our Hampstead sales team. We're thrilled to hear you felt so well looked after throughout the selling process and that everything was straightforward - just as it should be. Thanks for entrusting us with your property, we were delighted to assist you.best, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotDr. Karim for Nick Hubbard
I was extremely happy with your service for last 10 years. I am particularly grateful to Nick Hubbard who went out of his way to help me. I am so grateful to him.
Dr · 8 June 2026
Agent replied · 25 September 2026
Hi Dr Karim, many thanks for sharing such wonderful feedback for the lettings and property management service you've been having from our Ealing lettings and property management team. Nick and his team are thrilled to hear you've been so well supported for the last 10 years. We value your continued custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent and professional
Had a great experience buying a flat recently with Benham and Reeves. Roman my agent kept me updated throughout the process and was always professional, friendly and helpful. Would definitely recommend this agency and Roman in particular highl,
Fehintop · 29 April 2026
Agent replied · 11 June 2026
Hi Fehintop, thanks very much for your lovely feedback about the service you've had from Roman in our property sales team. We are thrilled to hear you've felt so well supported throughout the purchase process . Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotBenham and Reeves are a great letting…
Benham and Reeves are a great letting agency , they are fair on both sides owner/tenant. Francesca is really helpful and very responsive. She did a great job in following up with the owner and getting the tasks completed . Kept us well informed and did a fabulous job, really like the company.
FAIZ · 2 April 2024
Agent replied · 4 April 2024
Hi Faiz, thanks very much for rating us highly as a great letting agency, this is great to hear and thank you for the shout out to Francesca who appreciates you ackowledging her hard work in looking after your tenancy. It is a pleasure of course and we thank you for your custom.- Ruth, B&R
★★★★★ 1/5
TrustpilotThe most unpleasant experience I’ve…
The most unpleasant experience I’ve ever had with any estate agency. Was lied to multiple times from a manager, then called the management office who told me to raise a complaint with the person who lied to me. Incredible.
Ryan · 20 April 2026
Agent replied · 11 June 2026
Hi Ryan, we’re really sorry to read this here and take feedback like this seriously.
I’ve looked into this internally but have been unable to identify you from the details provided. Please can you drop an email to complaints@benhams.com with further information about which manager served you so we can investigate this fully.
*EDITED 14/04*
Hi Ryan, we didnt hear from you yet. Please do get in touch with a little more detail so we can look into this.
Thanks, Emily, B&R
★★★★★ 1/5
TrustpilotNever ending problems and expenses
Sadly the Agency, Agents and Landlord don’t take any responsibility after having failed informing me (tenant) about the Flat’s Fixed Hot Water/Heating Provider E.O.N. and a Faulty Boiler (repaired after having to chase days, that became weeks) I’m now being told by Syed Hussain (Property Manager) I’m liable for a Bill that I had no idea about - I asked in regards to Bills and I was told Electric, Water, Council and any I would personally want as Internet, TV license - I moved in and set up Accounts with an Electric company, Thames Water and Council.After a month I received a letter from E.O.N Heat addressed to “The Flat Occupier” I thought was a mistake. I called them and I was told they have a Fix Contract with the Development for over 70 years, they supply Hot Water and Heating, and I was told I consumed Heating and Hot Water and I owed them £90. I can’t choose a supplier for this service, and it’s incredibly expensive.In my contract there’s no mention at all of this Fix Supply for Heating and Hot Water.I had to chase to have someone coming to check the boiler, since I never used heating - we are in summer - plus I knew there was something wrong the Boiler, it would generate all the time a very high temperature in the whole property and make noises.After weeks of chasing Syed Hussain someone came in and indeed found a piece was faulty and that was the problem for the consumption of Heating, also explained me how to properly use the Boiler, I asked for this since I moved in and I was told by Syed Hussain to “watch videos on YouTube”I told the property manager I’m not responsible for that Bill since the Boiler was malfunctioning and also I was never told about this Fix Supplier.He refused in several emails, and then his final response:“The Landlord is being fare, so I have to pay half of the bill”It’s absolutely insane, now I’m having to contact The Council, Shelter, a Solicitor, and leave as many reviews as possible so nobody else gets treated as I’m being treated by Benham and Reeves.
Mariana · 17 September 2021
Agent replied · 21 February 2024
Hi Mariana, really sorry to hear about your boiler situation. I have escalated this for a review at director level and Syed will be back in touch with you shortly. It seems the building you are living in has communal heating and if there is anything we can learn for improving our check-in process, we will review and amend it.kind regards, Emily Taylor, B&Rinfo@benhams.com
★★★★★ 5/5
GoogleAbbas is a very friendly and helpful person who helped us with all our issues. The service of this company is very good. They are great 👍. …
D · 20 April 2025
Agent replied · 25 October 2024
Hi DC, we're pleased to hear you are having a good property management service experience with our Imperial Wharf teams. Abbas is very encouraged to see this along with your five star rating. Thank you for your custom.
- Emily, B&R
★★★★★ 5/5
TrustpilotThe Japanese team is really wonderful
The Japanese team is really wonderful. They are professional and highly efficient. They spent only one day helping me find a suitable tenant and signed a three-year tenancy agreement.
Joy · 25 June 2026
Agent replied · 25 September 2026
Hi Joy, thank you for your review and kind words. We are pleased to know that you appreciated the service our Japan Desk provided and that the letting was concluded quickly and successfully for you. Thank you for your custom with Benham & Reeves.
- Ruth, B&R
★★★★★ 5/5
GoogleSecond time using their services and extremely happy with the way everything is handled.
I have to really thanks Helen for helping us finding our first and second flat, without her we wouldn't have found those two amazing properties. She has always been so helpful, always going above and beyond her role.
Giuseppe also helped us a lot with the second property and we cannot thank him enough for the job done.
I highly recommend them!
Elisabetta · 24 February 2022
Agent replied · 24 February 2024
Hi Elisabetta, thank you very much for your kind feedback regarding the service you have been receiving from us at our Imperial Wharf lettings branch, we are very happy to help, every time.
kind regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleWe had a phenomenal experience in selecting and moving into our flat at Imperial Wharf through Benham & Reeves and specifically Helen Ramsay. She was able to understand our requirements and we zeroed in our flat in the first day itself. And after that the whole process of completing the paperwork, putting down the deposit, and then moving-in was a breeze. Helen was able to guide us at every step and we have no hesitation in recommending her, Benham & Reeves and Imperial Wharf to anyone looking to move into a great riverside community!PositiveResponsiveness, Quality, Professionalism
Sameer · 20 June 2021
Agent replied · 19 June 2024
Thanks very much Sameer for taking the time to provide such a positive and detailed review of the service you received from our Imperial Wharf lettings branch, this is really appreciated.
best regards, Emily Taylor, B&R
★★★★★ 5/5
GoogleI have used Benham and Reeves for well over 12 years to rent out my 2 bedroom apartment. They have been brilliant. Helen and the team based at Imperial wharf have been very responsive and over they years they have never failed to find a tenant, generally within days of the property being vacant. When issues have arisen, in terms of maintenance or tenant issues, Helen has resolved the issues promptly and thoroughly. I suspect in the fallout from Covid the letting market will be tough but The Benham & Reeves office at Imperial Wharf are very well placed to find tenants. In summary - first class personal service.PositiveQuality, Professionalism, Value
Charlie · 20 June 2021
Agent replied · 19 June 2024
Hi Charlie, thanks very much for your kind feedback. We really value your business and the lettings and management team at Imperial Wharf are very encouraged by your lovely comments about the service, its our pleasure looking after your property. Thanks very much, Emily Taylor, B&R
★★★★★ 5/5
GoogleBenham & Reeves in Beaufort Park were extremely helpful and efficient
Sharon · 14 October 2025
Agent replied · 13 November 2025
Hi Sharon, thanks for sharing a five star rating here, we are pleased to hear you've been having such a good service experience. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleHonestly, best letting agents I have dealt with so far.
I was struggling to find a place and upon contacting Archie from B&H he was able to help me secure a flat in 1 day. Thuraya was also extremely helpful and efficient. Also, both were super friendly which made the annoying search for flats go very smoothly.
Zainab · 26 November 2023
Agent replied · 24 February 2024
Thank you Zainab for sharing a five star rating here. We're very pleased you've had such a good experience renting with us and wish you well with your tenancy.
- Ruth, B&R
★★★★★ 5/5
TrustpilotMy experience working with Mr Abbas…
My experience working with Mr Abbas Efir has been really pleasant. He takes initiatives and is always prompt and responsive in every of my enquiry. I’m so glad that my letting investment is well managed by a professional like Abbas.
Lena · 13 October 2024
Agent replied · 29 October 2024
Hi Ms Teo, we appreciate you sharing a five star rating here and are thrilled to hear you've had such a great service experience from Abbas in our property management team. We are glad you have benefited from our expertise and things are working well for you as a Landlord. We value your continued custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotLetting with a twist!
Lisa Jane went far and beyond to allow us to enter the flat the day requested - she double checked that the deposit had arrived, negotiated with the landlord on our behalf, promptly picked up the phone when we called (many times!)- we highly recommend Benhams - Super thank you!
Barbara · 11 April 2024
Agent replied · 19 June 2024
Hi Barbara, we appreciate you sharing a five star rating and are really pleased to hear you've had such an efficient service experience from Lisa-Jane who is one of long-standing branch managers. We are glad your rental has worked out well.- Ruth, B&R
★★★★★ 5/5
TrustpilotThe service and support from Benham & Reeves in finding and rental a flat.
The service and support from Benham & Reeves was first class throughout. Friendly, efficient and practical, with regular and timely communications that ensured everything went smoothly. Iveta Visnyeiova looked after me brilliantly, helping me find a property that exactly suited my needs and overseeing all the administrative process from start to finish. I would highly recommend the firm to anyone who asked.
Patrick · 2 September 2025
Agent replied · 27 September 2025
Hi Patrick, we are very pleased to hear you've a great renting experience with Benham and Reeves. Iveta is glad to see this acknowledgement of her lettings expertise. Thanks for your custom.
- Ruth, B&R
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