Trusted Agent profile · Frome
★★★★★
437 reviews across 2 platforms
9 The Bridge, Frome, BA11 1AR, BA11 1AR
Part of Allen & Harris, see every office.
Allen & Harris's office in Frome, at 9 The Bridge, is rated 3.6 out of 5 across 437 reviews on two platforms, including 215 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Allen & Harris Frome hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Frome.
Every review we hold for the Frome office, from every platform, shown as written. First names only.
1/5
TrustpilotAvoid company bit of a joke
Seen property of cash,prepared to make offer on receipt of home report failed to send report at 10am called 11.20 had not received as had solicitor and cash in place.failed to communicate.called back 4.30 and told house was sold only explanation was the person dealing with home reports had a dilemma.a bit of a vague company and not even a return call apologising for their actions.let down both seller and purchaser in this case.broadholm street property
5/5
GoogleDue to contractual restrictions, I had to move house during lockdown. Which was an unfamiliar situation for both me and Allen & Harris; however, Jess made the whole process much easier and problem-free. She was brilliant with all questions asked, and informed me of any changes or requirements immediately. This made the process hassle free and easy, Thank you so much Jess!PositiveResponsiveness, Professionalism
5/5
TrustpilotExcellent experience ,staff liz ,Leanne…gd team work guys
Excellent experience ,staff liz ,Leanne and Peter plus many more ! Kept regular contact to keep me updated with information of viewings ,feedback on house ,answered questions professionally, giving me options as I was feeling unsure at this difficult time ! Then smashed it with a fab offer ! Which has helped me amazingly financially! Highly recommend team 🙏 x
5/5
GoogleAllen and Harris are friendly and professional, it's nice to have personalised service and to be treated like you matter, as a tenant you often feel like you're not worth the time of estate agents but we both felt that Monika was super friendly and warm. Thank you for helping us with our lovely new home :) Jess, Luke, Jasper and Barnacles
1/5
TrustpilotUnreliable and untrustworthy.
Unreliable and untrustworthy.This company has been a source of frustration for ourselves and our landlord.We had viewings deceptively organised behind our backs while living in the property, under the guise of agents being allowed to take photos.We also confirmed our deposit return with our landlord and agent and then received no deposit or response for over two weeks.My wife was told today after getting in touch it was not there responsibility, until we provided screenshots of the same agent who lied to us previously explaining he would communicate with the landlord and get back to us then failed to do so.Completely inconsistent, incredibly stressful, unprofessional and no accountability. I would advise caution before working with or renting through this company.
5/5
GoogleI am currently trying to find a rental property in frome and Allen and Harris have been the only genuinely helpful estate agents. I had a great reception and Jess was very enthusiastic and her email communication since has been very good. We will definitely be prioritising a rental through Allen and Harris. We hope to find our new home soon!
1/5
TrustpilotAVOID at all costs
Absolutely shocking service from Senior Letting Negotiator and team, incompetent and useless.
5/5
GoogleGrace really listened to what I was looking for. She was very patient with me and answered all of my questions. I felt valued as a buyer as Grace was able to ease any concerns I had with her friendly, professional and positive personality. The whole Allen & Harris team in Frome have been super!PositiveResponsiveness, Professionalism
5/5
TrustpilotBest estate agents
We had a really good experience with Allen and Harris team, we are based up north and getting viewings on a Saturday was always a difficult thing for us , but this team never let us down , always accommodated us and were very courteous namely John and Alex who helped us out . Big yes to go with them!!Regards Zubair
5/5
TrustpilotI have rented through Allen and Harris…
I have rented through Allen and Harris for a while now and I must say I am very impressed with the service I'm provided when reporting issues. Ash had been very efficient, very personable yet professional. Ash offers solutions and support throughout our email conversations along with regular updates when needed. Keep up this fab work. x
5/5
GoogleA massive thank you to Jess at the Frome office. We had been looking to move out of the city for a while with little to no luck - the service we received was above and beyond any other letting agency we've previously dealt with. Incredibly prompt response to our inquiry, super friendly and helpful. Would definitely recommend!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleA big thank you to Luke from your Frome branch, he is a credit to your company, professional, knowledgeable, enthusiastic, a total breath of fresh air in comparison with my previous dealings with other estate agents while trying to get my property on the market. Highly recommended, we have had a great positive experience so far, we’ll done you all!
5/5
GoogleWonderful experience with Carrianne in the Frome branch. We're first time buyers and she has made the process so far fun, personable and professional. The viewings were efficient and enjoyable, really focusing on the excitement of buying our first home 🏡 …
Thank you for your glowing 5* review Ella Jones (Travel). Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWe asked them if the property had any…
We asked them if the property had any structural issues, and even though they knew it had, they told us the opposite. We found out later when the property information form came through. So they basically breached their legal duty. So I incurred costs and survey fees, which I am now trying to reclaim back from them, but they even make this difficult. Shameful estate agent, the kind that reaffirm everyone's opinion of estate agents.
1/5
GoogleWorst estate agent I have ever dealt with. We rented through them for nearly two years. Our landlord was amazing, but Allen and Harris were consistently dishonest, claiming the landlord was wanting us out, little did they know we were in personal contact with the landlord. Avoid at all costs.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleExtremely unprofessional company and estate agents. I had a viewing booked and 30 minutes before the viewing they called to tell me it is not going ahead, despite knowing the fact that I was coming from 2 hours away to view the property. They called me 3 hours before the viewing but did not leave a voicemail, an email or a text. I also called 2 hours before the viewing and before I set off just to confirm the time, no one answered the phone and I left a voicemail. The lady they I spoke to was very rude and condescending. Would not recommend.
1/5
GoogleI found staff to be rude, deceitful, unprofessional and exploitative. The open complaint I have with them has been 53 days without an update (they said it should be within 7 working day), so I have found that if you have an issue with them, you get little to no chance to get it resolved. Phoning their service number on Twitter... expect them to answer after 20+ calls and sound angry that you disturbed them. I would not recommend ever using this company. Separate to this it's been over 90 days and none of my deposit has been returned... 74 days with no updates. If you can't afford to wait multiple months for your deposit back, I would suggest not dealing with this company. If you are stuck and have to use them, record all calls!!!
5/5
GoogleI have been renting through Allen and Harris for two years. They have been amazing throughout. I have recently let a new property through them and throughout the whole process, Jess G (Frome) has been an absolute superstar, going above and beyond to find me a new home, has been accommodating, stayed in contact with me and updated me whenever there was news to be shared; made me feel like it was all in really good hands, she is amazing. Thank you so much!! :)
5/5
GoogleGreat service from Dave and Poppy you guys you are doing a great job excellent service 🙏🙏🙏 …
Thank you for your excellent 5* review and kind words of our dedicated team John. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe had the best experience with Konnor at the Frome branch. Nothing was too much trouble for him, he answered all of our questions and made moving into our first home a really enjoyable experience! :)
Thank you for the fantastic 5* review and I would like to wish you the very best for the future Martha. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotSpoke with Laura to ask for a home…
Spoke with Laura to ask for a home report which I have still not received. I think she really hates her job because every-time I’ve called and she’s answered the phone she sounds like she would rather not be there. I have actually changed my mind about even buying a house form Allen and Harris because if you let someone like that answer the phone with no motivation to help your customers then I can only imagine the service you must provide. My brother has called to enquire about another property and the same Laura answered the phone and he has also changed his mind about getting a property. So congratulations yous have lost out on 2 potential deals. Staff should not be hired if they don’t like their job.
1/5
TrustpilotSaw a property yesterday in Broomlands…
Saw a property yesterday in Broomlands st paisley, agent who showed up was the most unprofessional person I have delt with. She wouldn't even come through the property with us. Claimed there was a "smell" inside. Wasn't sure how long property was on the market. Didn't give us a business card or information about property. She didn't even shake my hand or say goodbye. I didn't realise estate agents got paid to stay outside the property. She (Lauren) is definitely not a very good representative for your business.
5/5
GoogleIt has been a massive pleasure to work with you guys in finding me a great property that fits me, a special thanks to Daniel who has made it a breeze to move, great team very understanding stress free move which is a positive for sure thank you all so much. X
5/5
TrustpilotAllan & Harris is great
Highly recommend Allan & Harris. The whole letting team is very professional. Both Harry and Kevin are very friendly, helpful and responsive. The whole process is very smooth.
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Tell us what you need and we'll put you in touch. Allen & Harris Frome hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Frome.
