Trusted Agent profile · Frome
★★★★★
437 reviews across 2 platforms
9 The Bridge, Frome, BA11 1AR, BA11 1AR
Part of Allen & Harris, see every office.
Allen & Harris's office in Frome, at 9 The Bridge, is rated 3.6 out of 5 across 437 reviews on two platforms, including 215 Google reviews rated 4.5.
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Every review we hold for the Frome office, from every platform, shown as written. First names only.
5/5
GoogleThey sold my property within two months, so I'm happy! Smooth process and good communication throughout.
Thank you for your kind review! Our goal is always to provide efficient and effective service for our clients. We're glad to hear you had a smooth experience. Congrats on the successful sale of your property! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe company have got good agencies that are more helpful and patience.Helped me when i needed an apartment and the whole process was quick.Thank you to team Allen and Harris
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotHarry from Allen and Harris
Harry from Allen and Harris, supported myself and my partner with our mortgage process and application. This included 3 x face to face appointments. During the appointments harry was very professional, friendly and approachable. Things we didn’t quite understand, being first time buyers, were explained in great depth. Not only did harry sort out the mortgage application, but also all the important insurance covers too. May I add, 10 days after our mortgage application was submitted, we had an email back to say it was accepted! Much quicker than what we thought the process would take! ☺️ thank you! We would definitely recommend
5/5
GoogleA&H in Frome have been excellent. We were only able to agree terms to buy a house in late May but the staff, RORY SLOANE in particular, was very professional and kept pressure on the solicitor's to enable a speedy and successful sale to.progress through to Legal Completion within 4 weeks. Texts were exchanged out of hours that was above and beyond the service expected.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotRude and unhelpful
My goodness - where to begin… Allen and Harris clevedon branch Somerset. I’ve dealt with a lot of estate agents, as I’m sure most of us have. I’ve bought houses, sold houses, and rented more times than I’d have liked. This estate agent was by far the worst I’ve dealt with- which is saying something as we all know what they are like to deal with. Lack of communication Lack of customer service Lack of knowledge Lack of understanding Lack of basic assistance Lack of professionalism to a very high standard I dealt with two agents from this branch and both were not only unhelpful but rude and failed to do even the most basic of tasks when dealing with my rental. Both myself ( the renter) and the client ( the home owner) have been stunned by the complete lack of service. I can safely say I will never use this agency again and will make sure I don’t deal with any of the branches in the future - I will actively not peruse any further business dealings with the entire company - not just the clevedon branch. Up to you if you use them- just be ware and be prepared to do a lot of the work yourself and deal with really very rude and unhelpful staff.
5/5
GoogleMyself and my partner chose Allen And Harris as our estate agents for the purchase of our first home, and we couldn't have been more delighted with the service they provided. Catriona and Kuani really went out of their way to ensure we were always in the loop and happy with everything. Would very much reccomend for any first-time buyers.
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThoroughly recommend Allen and Harris
Thoroughly recommend Allen and Harris. Selling a house that was my grandparents and latterly my late parents was a difficult and emotional thing to do, coupled with me living a two hour drive away. The team were very kind, thoughtful. Kept me up to date and really went above and beyond, offering to get legal paperwork from their office to my solicitors for me. I would particularly mention James Lamb and Connor Sherman. I wouldn't hesitate to use Allen & Harris for buying or selling any property.
5/5
GoogleVery impressed with the Allen & Harris branch in Frome. Everything was dealt with quickly and efficiently, and I was kept in the loop at all times. Got lots of viewings (loads more than the previous estate agent I used), and Grace and Luke were very proactive, friendly and professional, and were always available to discuss options and how things were doing. Fab!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI cannot praise Allen & Harris enough. From the very beginning Jess was so helpful and understanding as well, she went above and beyond to help us to get into the property. I honestly cannot thank her enough! Jess, keep doing what you’re doing, you’re an amazing estate agent and after previous bad experiences you honestly couldn’t of made this any simpler or nicer for us!
2/5
Trustpilotthe one in bristol never answer their…
the one in bristol never answer their phone for enquiries (it was end of january, maybe busy period?). Even if you leave your name + phone number twice, they do not give call back.
5/5
TrustpilotDealt with Allen & Harris
Dealt with Allen & Harris, Massive thanks to Sophie & Poppy who were amazing & went above and beyond.
1/5
TrustpilotAbsolute joke
Emailed to ask for a viewing of a house, was called by (apparently) the head office and told it would be booked in. We arranged our day around the viewing and got excited to view what looked like a really lovely house. I got a bad feeling the day we were meant to view it as I hadn't had any confirmation email and was told that I hadn't been booked in at all. I then asked to book it in for another evening and my details were taken this time. Again, arranged our day around the viewing, didn't receive a confirmation email. Rang again and was told that it hadn't been booked in, they didn't have my details on the database and the vendor had said they only wanted people that were ready to buy to view the house and because mine is going through the process of being put on the market, that I couldn't view it. Absolute joke. Wasted so much of our time. AND they had the balls to ask if we needed an estate agent to put our house on the market - as if I would go anywhere near them now. Will be avoiding any houses that are being sold by them now and in the future.
5/5
GoogleI cannot recommend Grace from Allen and Harris Frome branch enough! She has been incredible with proactively chasing chains to ensure a quick transaction turnaround. She is always so willing to go the extra mile and I have absolutely loved working with her over the last couple of years. Thank you for all of your hard work!
5/5
GoogleAllen and Harris were responsive and helpful when we went through the process of renting a property which was listed through them.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleGreat dealings with konner and dev . Very helpful
Thank you so much for your kind words! We are committed to providing exceptional service to all our customers and are thrilled to hear about your positive experience with Konner and Dev. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotGreat service!
Used Allen and Harris Abingdon for my mortgage. Dealt with Aaron who was brilliant very knowledgeable, enthusiastic and actually went above and beyond in the service he delivered by giving me some great advice concerning landlord insurance. Would highly recommend using Aaron if you need a mortgage.
5/5
GoogleI just want to stay high 5 to Konnor he didn’t not get tired after telling him my situation he assistant me until I get a flat to move in ,he never disappoint
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleA monolythic thanks to Sophie for making the whole experience a good one - despite the chain all falling through. Hugely insightful, reliable, trustworthy and always extra care. Sending double high fives. Will be reliant on you again soon. Di x
5/5
GoogleLovely friendly service.
Thank you so much for your kind words! It's our mission to provide excellent customer service and we're glad we were able to make your experience a lovely one. Best Wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe have had a wonderful start with Allen and Harris buying our first home. Our lovely agent Carrieanne has been prompt and professional with a warm manner. Harry from the mortgage advisor team has been Informative and helpful. Thank you
1/5
GoogleThey over price to get the business and seriously under perform afterwards it took 2 weeks to get photos done and on their website. Luke is particularly useless
Hi, thank you for taking the time to provide our Allen and Harris team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@allenandharris.co.uk then we will be more than happy to help you.
5/5
TrustpilotAllen and Harris - Pontcanna
Thank you Josh and team, very professional and time efficient no task was ever to difficult can’t recommend them enough.
5/5
GoogleReally lovely team that helped us to buy our first home. Connor was always happy to answer our many questions as we navigated our first every house buying process (and I did ask alot!). He was very organised and efficient and we would highly recommend him/the agency to our friends and family.
4/5
GoogleWe should thank Allen & Harris for their recent tenant referral service which went swimmingly and speedily...branch greetings in these current restrictive times were always professional and friendly. Viewings were arranged quickly upon appointing the team, and prospective candidates were vetted and dealt with well. Jess and Josh at A&H were most proficient, and we hopefully have new tenants settling in soon. Thanks both.PositiveResponsiveness
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Tell us what you need and we'll put you in touch. Allen & Harris Frome hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Frome.
