Allen & Harris Frome reviews

★★★★★ 5/5

Google

I can’t rate Nisha and Konnor highly enough. They were fantastic from start to finish and made the whole process so much easier for us. Both were incredibly helpful with anything we needed, no matter how big or small, and were always happy to answer our questions and reassure us whenever we had any worries. They were friendly, approachable, and genuinely willing to go the extra mile to help. Their communication and support throughout were outstanding, and we’re so grateful for everything they did. Thank you both!

Jessiy · 27 September 2026

★★★★★ 5/5

Google

Rosa done a property viewing for me and my partner yesterday as soon as we arrived at the property myself and my partner felt very welcome by Rosa who introduced herself to us and shook our hand. Rosa then took us to the property and showed us around the property and answered our question that we asked. Rosa did not rush us and allowed us to take our time to look around the property. Rosa also made a phone call for us during the property viewing to book an appointment for us At the end of the property viewing Rosa shook are hands again and said it was nice to meet us both Myself and my partner feel Rosa was very professional I'm very helpful and was there to answer any questions we had and did not rush us throughout the viewing

Samantha · 11 August 2026

★★★★★ 5/5

Google

Connie has been great in finding us properties to look at in our early stages of house searches. She has been prompt in getting back to us, and accommodating when it comes to arranging times to view. We appreciate her help, and getting back to us with any questions we have. Nick & Leah

Nick · 11 September 2026

★★★★★ 5/5

Google

We've had a really positive experience of Allen and Harris as we've tried to find a retirement apartment for a relative. Konnor was sharp and quick on correspondence and getting information to us. He was kind and supportive of us and our relative and led us thoughtfully through the financial and identity checks. He was great to meet at the property too - well informed and found out other information that we had requested. It was an all round positive experience.

Andrew · 17 February 2026

★★★★★ 5/5

Google

We are very happy with the service provided by Rory Sloan and his great team at Allen & Harris in Frome. The sale of a probate property went through smoothly and we had an offer within a few days of the house going on the market. Rory was very helpful with all aspects of the sale, especially as executors lived 200 miles away and therefore needed on site help from Rory on various occasions. Top marks to Allen & Harris. Highly recommended.

J · 17 January 2026

★★★★★ 5/5

Trustpilot

A superb service from the Roath branch…

A superb service from the Roath branch from start to finish. Vicki Crean visited us for the first time in February to discuss listing our home with her branch. She was clearly extremely knowledgeable, passionate, and had a level of tenacity which we felt would be important in such a competitive field. And we weren’t wrong! Vicki and the expert team at the Roath branch delivered exactly what she set out to do on that initial February visit. Even before our listing was visible and before it was live on Rightmove, we had viewings booked in. Nothing like hitting the ground running! We were initially looking at the open day route to maximise interest, but the team generated so many viewings that an open day wasn’t required. We received two solid offers inside a week of going live, with one accepted. What the Roath branch achieved for us was nothing less than perfect. We really couldn’t fault anything. The team made selling our home of 17yrs hassle free and easy. We didn’t meet all the Roath team, but in addition to Vicki, we personally met Harrison and James too, both of whom were lovely. Vicki and the team are a credit to Allen & Harris and we hope the company knows that. We wouldn’t hesitate to recommend the Roath branch and would say you’re in good hands if you also choose to tap into their expertise. Thank you again, Vicki, you were fantastic!

J · 30 August 2026

★★★★★ 5/5

Google

Such a great team! Allen & Harris facilitated the letting of our new apartment and made every step of the process simple, quick, and stress-free. Dev carried out our viewing and was friendly, professional, and very knowledgeable about the property, answering all of our questions on the day. Konnor has been fantastic in handling all the paperwork and admin. He kept us updated at every stage, explained everything clearly, and was always approachable and friendly throughout. Overall, a really smooth experience from start to finish, would definitely recommend Allen & Harris to anyone looking to rent in the area!

Josh · 1 October 2025

★★★★★ 2/5

Google

When we finally decided to put our house on the market we were set on using another agent, however, Allen and Harris convinced us otherwise to use their services instead with the added bonus of having a house on the market that we liked with them (Would make things easier if we sold/bought through them at the same time). 5 months and numerous price drops later we didnt get so much as a nibble at an offer being made. Didnt help that it felt like we were the ones chasing up on viewing feedback more often than not and to make matters worse, when we exited the contract and went with the original agent as previously intended, we sold within 48hrs! The team were lovely, especially Carrie-Anne, however, the expectation vs performance overall was lacking!

Josh · 24 September 2025

★★★★★ 5/5

Google

Had a viewing with Nisha and she was the absolute best! So friendly, kind and very knowledgeable about the property and area, as I am new to Frome so it was very refreshing to meet an estate agent this helpful!! Would highly recommend Nisha!!

Aman · 11 July 2026

★★★★★ 5/5

Google

I had such a positive experience with Allen and Harris. Konner and Renee were so helpful and have made the moving process so much less daunting and stressful. I had been struggling to find somewhere for a while but when I came to them they got the job done. Would 100% recommend them.

Charlotte · 11 April 2026

★★★★★ 1/5

Trustpilot

I went to Allan&Harris on Albany Road

I went to Allan&Harris on Albany Road, during my visit, Liam Tresilian made some racial comments to me that he clearly thought were humorous. He was laughing while delivering his inappropriate remarks, seemingly oblivious to the discomfort he caused. Instead of fostering a welcoming atmosphere, his comments only served to highlight the insensitivity that can sometimes be present in social interactions. This experience left me feeling deeply ashamed and very uncomfortable, as I couldn't help but question why such remarks were deemed acceptable in any context. It was disheartening to encounter such ignorance, especially in a setting where I expected to feel safe and respected. I believe that everyone deserves to be treated with dignity and kindness, and it was disappointing to witness such a lack of awareness regarding the impact of words.

David · 26 March 2026

★★★★★ 5/5

Google

"I can highly recommend Nisha. She found me great tenants very quickly. Nisha handled all the referencing and paperwork seamlessly. Great communication from start to finish!" I felt supported the entire time!

Maria · 11 July 2026

★★★★★ 5/5

Google

Great service by Konnor! Konnor was very helpful,friendly and made everything go smoothly when going through the house process. Konnor always kept me up to date with everything and couldn’t have asked for a better agent! If anyone is looking for a property, Konnor is the man you’re looking for! Thank you for everything! 😊

Stacey · 10 December 2025

★★★★★ 1/5

Google

Drove a three hour round trip to see a plot of land with the agent, we couldn’t actually access the land, or even see over the fence. Complete waste of time. The build cost quoted on the listing then doubled from £175k, to £350k. All in, they’re asking £645k without accounting for any fees to produce a house, that will be worth circa £570k.

Laura · 11 September 2026

★★★★★ 5/5

Google

I would highly recommend Allen and Harris. Carrieanne, who valued the property, was extremely knowledgeable and spent a generous amount of time talking through the sales strategy and answering my many questions. They moved at pace to ensure that the property was swiftly and professionally marketed which led to a quick sale. The team are friendly, efficient, responsive and always on hand to offer advice.

Andrea · 11 August 2026

★★★★★ 1/5

Trustpilot

Absolute clown show.

Absolute clown show. First of all, they told me to make the landlord 'an offer'. I made the offer and it was accepted. Went back and forth for a while asking for the paperwork so we could sign it off due to the move-in date being imminent. They kept fobbing me off and I got the impression they were buying time for some reason. It turned out I was right - the day before the move-in date, I got a call from them saying they had another party interested and they asked me to 'make a bid' to the landlord. I had already made an offer and it had been accepted, yet they wanted to start a bidding war less than 24 hours before I was meant to be moving in? This felt totally dishonest and exploitative - someone in a worse position would have been forced to choose between overpaying or being made homeless. Keron Boultif was repeatedly dishonest and evasive and had he even met the most basic expectations this all could have been avoided. I think Keron is a great example of why letting agents offer no value to society and need stricter regulating.

Joe · 10 December 2025

★★★★★ 5/5

Google

Carrieanne at Allen and Harris made selling our house a genuinely smooth experience. She was professional, responsive, and kept us informed every step of the way. Her market knowledge and attention to detail gave us real confidence throughout the process, and she handled everything with real care and diligence. Couldn’t recommend her highly enough to anyone looking to sell.

Hajar · 11 September 2026

★★★★★ 1/5

Google

Awful. Zero respect for me as a tenant - repeatedly sent workmen who let themselves into my home without notice or permission, despite asking them repeatedly not to do this - it's against the law! They don't care. Insist on inspections every 3 months, taking photos of my personal possessions, even after 3 years of model tenancy. Hassled me on the phone, calling over and over, despite asking them to email or text only as I work in an NHS setting and can't answer. I don't know if they're all extremely dim, don't communicate with one another or have very poor practices. Either way, I'd avoid as a renter and a landlord if you can. EDIT: Yes I'm talking about the Allen & Harris team, not the landlord.

Janina · 4 April 2026

★★★★★ 1/5

Google

I recently had an extremely disappointing experience with Allen & Harris Frome, and I feel compelled to share my experience to caution others. Firstly, the communication was abysmal. I was not informed that the buyer had pulled out of the purchase, which caused unnecessary delays and complications. This crucial information was withheld, and it was only through my persistent inquiries that I found out about the buyer’s withdrawal. Allen and Harris simply stopped responding to any and all communication. Additionally, the photos taken of my property were of very poor quality with water marks and blown out colours. Professionalism was sorely lacking in this regard, and it felt as though minimal effort was put into presenting my property well. Moreover, the manager was unhelpful and displayed a lack of professionalism throughout the process. Any attempts to address my concerns were met with indifference and a dismissive attitude. It was evident that customer service and satisfaction were not priorities. Overall, my experience with Allen & Harris Frome was frustrating and disappointing. I would not recommend their services to anyone looking for a reliable and professional real estate agent. Avoid at all costs!

Paul · 12 July 2024

★★★★★ 1/5

Trustpilot

Stay Away - A&H ROATH BRANCH

**Review for Allen and Harris Estate Agents ROATH BRANCH:** NO STARS GIVEN, unfortunately, that option isn’t available! My experience with Allen and Harris Roath has been nothing short of a nightmare. They lost a sale on my property just three days after it was “sold”. After the third viewing, I was alarmed by Ring doorbell footage showing the buyer's hands covering the camera and the salesman Yupy suggesting a property £60,000 more that was renovated, despite having already knocked my price down by £10,000. Even stated the address of the other property. I immediately lodged a complaint, but Mel, who claimed to be a manager, was actually just admin and left me waiting for ID checks and that everything was fine. On a bank holiday Monday, I received a call from James, the valuer, informing me that the buyers had pulled out, without a courtesy call from the salesman, Yupy. I KNEW THIS WAS GOING TO HAPPEN. Additionally, my husband and I had troubling exchange with James via a WhatsApp group he created, where he insisted I couldn’t view MY own property and made rude, borderline racist comments regarding a potential buyer’s surname and how much they would offer. They seemed more focused on their fees than facilitating viewings, even trying to push their mortgage advisor on me when I had my own. Vicki Crean’s management skills are VERY questionable; she broke GDPR by sharing another customer’s name and address with me, claiming we were relatives. It’s outrageous that she disclosed this information without consent. Her request for my CCTV footage regarding unprofessional conduct outside my house was baffling. A different salesman made misleading claims about my kitchen, and they left lights on in my home while I was at work, wasting electricity. I had to chase feedback repeatedly, and around 8-9 bookings were made and then canceled, yet they still used those names in their records. I've sent a formal complaint to Connells and terminated my contract with Allen and Harris Roath due to their numerous breaches of professionalism. Thankfully, I’m now working with a relative in the industry who knows how to do the job right. I would never recommend Allen and Harris, particularly the Roath branch, to anyone. This experience has wasted months of my family's time. The only reason I chose them initially was that I purchased my house through them. I’ve noticed several other houses in “The Hawthorns” have switched to different estate agents, wonder why? Please, no customer service responses; my complaints have already been lodged with Connells, and I’ve taken legal advice. Fortunately for this review due to character limits, I can’t go fully into depth! Awful Awful Brach! Stay away!

Georgia · 10 August 2025

★★★★★ 1/5

Trustpilot

A&H Abingdon: Poor Support. Very Poor.

We viewed a house, but the estate agent only had some of the keys, so we could not go into some areas of the property. Then, we called for a second viewing and specifically asked for the estate agent to have all the keys so that we could see the whole property. Plus, we said that it is a 2.5 hour round trip for us to get to the property. The estate agent turned-up to meet us at the property without the keys, so again we could not see all the property. Lots of poor excuses and a poor attitude. A house is obviously the biggest purchase of anyone's life and not to see key areas of the property meant that we chose not to make an offer. Had we seen all of the property, we would have probably offered the asking price.

Darren · 7 September 2026

★★★★★ 1/5

Google

I wasn’t going to post this, but happened to see Rory Sloan the other day and it made sooooo angry, so I have to share, even though the final decision from the ombudsman was a year ago!, , , , - Do not trust Rory Sloan as far you could throw him! He is despicable! I’d used Allen & Harris twice before to try and sell my house, during Brexit, didn’t work and at the end of COVID, didn’t work again! I’d got to know him for a few years and thought I’d give him another go! I signed the contract, as I had before and he said he’d fill in the rest when he got back to the office! How stupid and trusting was I! He’d been charging 1% previously - when I got the bill when the house finally sold, he’d filled in 1.75% - what a rip off and cost me an extra £7.5K!! He claimed he’s not the cheapest nor would he want to be! Shame their business doesn’t match up to his claim!! I disputed the final bill and went to their compliance department, they found on behalf of their own business (No surprise!!), then I went to the housing ombudsman but they found for their member (they do get over £300k a year in fees from the group of which Allen & Harris are a part so why would they bite the hand that feeds them!) so they are all corrupt and I wouldn’t go near them again especially Rory Sloan who is an awful man…!

Nick · 13 May 2024

★★★★★ 4/5

Trustpilot

Had an excellent time moving in with…

Had an excellent time moving in with Allen and Harris. Aaron was particularly helpful with setting things up! A couple details could have been clearer but otherwise a fantastic experience.

Daniel · 27 August 2026

★★★★★ 1/5

Trustpilot

Nightmare experience. Don’t use their Pontcanna branch

I strongly recommend that you don’t use Allan and Harris’s Pontcanna branch. Parents house was sold through them. They failed to set buyer expectations which caused us a lot of issues, they gave bad advice to things they should have been knowledgeable about and we later we found out that they lied about the buyers circumstances. 1) The buyers kept trying to go around A&H and made attempts to contact us directly. Upon telling A&H, they didn’t really care much about it or do anything about it as the buyers kept constantly trying to contact us directly to arrange everything even after we told them they need to go through A&H. 2) The buyers had very unreasonable expectations and A&H did nothing to keep them in check. They failed to get them to understand that they were part of a chain and them wanting the sale completed by a set date had to work for the whole chain or the sale would fall through. To be blunt, I don’t think they even tried. 3) We later found out that they were lying about the buyers circumstances. How do I know they were lying? Well because it was all things they would legally have had to know to complete the sale. Such as they claimed repeatedly that the buyers needed a mortgage and that the sale was held up by them not having signed their mortgage offer, but on the day of the move when we met the buyers in person they directly said they didn’t buy the property on a mortgage and never needed one. They also claimed the sellers owned a flat that was less than 2 minutes away from the property we were selling to them, but turns out that after meeting them that I already knew their land lord who confirmed to me that they were actually renting a house in Leckwith and he was aggressively pushing them out because he wanted out of the renting business. I don’t know why they would lie about this. They should have known all of these details and I’m pretty sure they have a legal responsibility to ensure they had the correct information. I can only assume they were saying these to try and get us to do something for them or the buyers like drop the price or look for another place to buy (irony being that we didn’t care who we sold the place to as long as they could pay). 4) The chain also almost fell apart because the buyers were the weakest ones on the chain. There was massive delays because they couldn’t get their finances (assumed mortgage or otherwise) together. A&H didn’t really care much about this. They didn’t do much to chase the buyer about setting a date or try and find out what was going on with finances. That was annoyingly left to us to do…. 5) On the day of the sale, the buyers turned up less than 30 minutes after the exchange time to try and kick my parents out. The contract specified that they were supposed to give us 6 hours to move out before they turned up. What the buyers did was illegal, because it was written down in the contract and they breached it. A&H were completely uninterested and basically told my parents that they had to get out there and then (something they should have known was wrong as they had a copy of the contract). The buyers did this because it turns out that they were going on holiday and wanted to leave early. Long story short a lot of my parents possessions got damaged or broken and we’re now considering legal action that A&H may get caught up in because they couldn’t do their job of setting seller expectations and knowing basic contract law (you’re and estate agent you should know all of this!). Houses have been selling themselves for the past 20+ years, unfortunately this has given us incompetent estate agents like A&H. I strongly recommend that you use anyone else and if you find a good estate agent be sure to recommend them to all your family and friends so they don’t end up with a rubbish one like Allan and Harris.

Aron · 6 June 2025