Allen & Harris Frome reviews

★★★★★ 5/5

Google

Carrieanne at Allen and Harris made selling our house a genuinely smooth experience. She was professional, responsive, and kept us informed every step of the way. Her market knowledge and attention to detail gave us real confidence throughout the process, and she handled everything with real care and diligence. Couldn’t recommend her highly enough to anyone looking to sell.

Hajar · 11 September 2026

★★★★★ 1/5

Google

Awful. Zero respect for me as a tenant - repeatedly sent workmen who let themselves into my home without notice or permission, despite asking them repeatedly not to do this - it's against the law! They don't care. Insist on inspections every 3 months, taking photos of my personal possessions, even after 3 years of model tenancy. Hassled me on the phone, calling over and over, despite asking them to email or text only as I work in an NHS setting and can't answer. I don't know if they're all extremely dim, don't communicate with one another or have very poor practices. Either way, I'd avoid as a renter and a landlord if you can. EDIT: Yes I'm talking about the Allen & Harris team, not the landlord.

Janina · 4 April 2026

★★★★★ 4/5

Google

Smooth, efficient and courteous service handling a sale for me. Thanks Rory , Carrieanne and the rest of the Frome Allen&Harris team.

Mark · 16 June 2026

★★★★★ 1/5

Google

I recently had an extremely disappointing experience with Allen & Harris Frome, and I feel compelled to share my experience to caution others. Firstly, the communication was abysmal. I was not informed that the buyer had pulled out of the purchase, which caused unnecessary delays and complications. This crucial information was withheld, and it was only through my persistent inquiries that I found out about the buyer’s withdrawal. Allen and Harris simply stopped responding to any and all communication. Additionally, the photos taken of my property were of very poor quality with water marks and blown out colours. Professionalism was sorely lacking in this regard, and it felt as though minimal effort was put into presenting my property well. Moreover, the manager was unhelpful and displayed a lack of professionalism throughout the process. Any attempts to address my concerns were met with indifference and a dismissive attitude. It was evident that customer service and satisfaction were not priorities. Overall, my experience with Allen & Harris Frome was frustrating and disappointing. I would not recommend their services to anyone looking for a reliable and professional real estate agent. Avoid at all costs!

Paul · 16 October 2024

★★★★★ 5/5

Google

Fantastic service and support from Carrieanne and the team. Always on hand to answer any questions and would highly recommend!

Simon · 16 June 2026

★★★★★ 5/5

Google

Very professional, proactive and friendly service. Our house purchase was facilitated by Carrieanne. She was brilliant throughout the process and always available to deal and resolve any queries. A brilliant service all round. Thank you Carrieanne and the rest of the team from Hassan and Maleeha.

Hassan · 16 October 2025

★★★★★ 1/5

Trustpilot

Stay Away - A&H ROATH BRANCH

**Review for Allen and Harris Estate Agents ROATH BRANCH:** NO STARS GIVEN, unfortunately, that option isn’t available! My experience with Allen and Harris Roath has been nothing short of a nightmare. They lost a sale on my property just three days after it was “sold”. After the third viewing, I was alarmed by Ring doorbell footage showing the buyer's hands covering the camera and the salesman Yupy suggesting a property £60,000 more that was renovated, despite having already knocked my price down by £10,000. Even stated the address of the other property. I immediately lodged a complaint, but Mel, who claimed to be a manager, was actually just admin and left me waiting for ID checks and that everything was fine. On a bank holiday Monday, I received a call from James, the valuer, informing me that the buyers had pulled out, without a courtesy call from the salesman, Yupy. I KNEW THIS WAS GOING TO HAPPEN. Additionally, my husband and I had troubling exchange with James via a WhatsApp group he created, where he insisted I couldn’t view MY own property and made rude, borderline racist comments regarding a potential buyer’s surname and how much they would offer. They seemed more focused on their fees than facilitating viewings, even trying to push their mortgage advisor on me when I had my own. Vicki Crean’s management skills are VERY questionable; she broke GDPR by sharing another customer’s name and address with me, claiming we were relatives. It’s outrageous that she disclosed this information without consent. Her request for my CCTV footage regarding unprofessional conduct outside my house was baffling. A different salesman made misleading claims about my kitchen, and they left lights on in my home while I was at work, wasting electricity. I had to chase feedback repeatedly, and around 8-9 bookings were made and then canceled, yet they still used those names in their records. I've sent a formal complaint to Connells and terminated my contract with Allen and Harris Roath due to their numerous breaches of professionalism. Thankfully, I’m now working with a relative in the industry who knows how to do the job right. I would never recommend Allen and Harris, particularly the Roath branch, to anyone. This experience has wasted months of my family's time. The only reason I chose them initially was that I purchased my house through them. I’ve noticed several other houses in “The Hawthorns” have switched to different estate agents, wonder why? Please, no customer service responses; my complaints have already been lodged with Connells, and I’ve taken legal advice. Fortunately for this review due to character limits, I can’t go fully into depth! Awful Awful Brach! Stay away!

Georgia · 10 August 2025

★★★★★ 1/5

Trustpilot

A&H Abingdon: Poor Support. Very Poor.

We viewed a house, but the estate agent only had some of the keys, so we could not go into some areas of the property. Then, we called for a second viewing and specifically asked for the estate agent to have all the keys so that we could see the whole property. Plus, we said that it is a 2.5 hour round trip for us to get to the property. The estate agent turned-up to meet us at the property without the keys, so again we could not see all the property. Lots of poor excuses and a poor attitude. A house is obviously the biggest purchase of anyone's life and not to see key areas of the property meant that we chose not to make an offer. Had we seen all of the property, we would have probably offered the asking price.

Darren · 7 September 2026

★★★★★ 1/5

Google

I wasn’t going to post this, but happened to see Rory Sloan the other day and it made sooooo angry, so I have to share, even though the final decision from the ombudsman was a year ago!, , , , - Do not trust Rory Sloan as far you could throw him! He is despicable! I’d used Allen & Harris twice before to try and sell my house, during Brexit, didn’t work and at the end of COVID, didn’t work again! I’d got to know him for a few years and thought I’d give him another go! I signed the contract, as I had before and he said he’d fill in the rest when he got back to the office! How stupid and trusting was I! He’d been charging 1% previously - when I got the bill when the house finally sold, he’d filled in 1.75% - what a rip off and cost me an extra £7.5K!! He claimed he’s not the cheapest nor would he want to be! Shame their business doesn’t match up to his claim!! I disputed the final bill and went to their compliance department, they found on behalf of their own business (No surprise!!), then I went to the housing ombudsman but they found for their member (they do get over £300k a year in fees from the group of which Allen & Harris are a part so why would they bite the hand that feeds them!) so they are all corrupt and I wouldn’t go near them again especially Rory Sloan who is an awful man…!

Nick · 13 May 2024

★★★★★ 4/5

Trustpilot

Had an excellent time moving in with…

Had an excellent time moving in with Allen and Harris. Aaron was particularly helpful with setting things up! A couple details could have been clearer but otherwise a fantastic experience.

Daniel · 27 August 2026

★★★★★ 1/5

Trustpilot

Nightmare experience. Don’t use their Pontcanna branch

I strongly recommend that you don’t use Allan and Harris’s Pontcanna branch. Parents house was sold through them. They failed to set buyer expectations which caused us a lot of issues, they gave bad advice to things they should have been knowledgeable about and we later we found out that they lied about the buyers circumstances. 1) The buyers kept trying to go around A&H and made attempts to contact us directly. Upon telling A&H, they didn’t really care much about it or do anything about it as the buyers kept constantly trying to contact us directly to arrange everything even after we told them they need to go through A&H. 2) The buyers had very unreasonable expectations and A&H did nothing to keep them in check. They failed to get them to understand that they were part of a chain and them wanting the sale completed by a set date had to work for the whole chain or the sale would fall through. To be blunt, I don’t think they even tried. 3) We later found out that they were lying about the buyers circumstances. How do I know they were lying? Well because it was all things they would legally have had to know to complete the sale. Such as they claimed repeatedly that the buyers needed a mortgage and that the sale was held up by them not having signed their mortgage offer, but on the day of the move when we met the buyers in person they directly said they didn’t buy the property on a mortgage and never needed one. They also claimed the sellers owned a flat that was less than 2 minutes away from the property we were selling to them, but turns out that after meeting them that I already knew their land lord who confirmed to me that they were actually renting a house in Leckwith and he was aggressively pushing them out because he wanted out of the renting business. I don’t know why they would lie about this. They should have known all of these details and I’m pretty sure they have a legal responsibility to ensure they had the correct information. I can only assume they were saying these to try and get us to do something for them or the buyers like drop the price or look for another place to buy (irony being that we didn’t care who we sold the place to as long as they could pay). 4) The chain also almost fell apart because the buyers were the weakest ones on the chain. There was massive delays because they couldn’t get their finances (assumed mortgage or otherwise) together. A&H didn’t really care much about this. They didn’t do much to chase the buyer about setting a date or try and find out what was going on with finances. That was annoyingly left to us to do…. 5) On the day of the sale, the buyers turned up less than 30 minutes after the exchange time to try and kick my parents out. The contract specified that they were supposed to give us 6 hours to move out before they turned up. What the buyers did was illegal, because it was written down in the contract and they breached it. A&H were completely uninterested and basically told my parents that they had to get out there and then (something they should have known was wrong as they had a copy of the contract). The buyers did this because it turns out that they were going on holiday and wanted to leave early. Long story short a lot of my parents possessions got damaged or broken and we’re now considering legal action that A&H may get caught up in because they couldn’t do their job of setting seller expectations and knowing basic contract law (you’re and estate agent you should know all of this!). Houses have been selling themselves for the past 20+ years, unfortunately this has given us incompetent estate agents like A&H. I strongly recommend that you use anyone else and if you find a good estate agent be sure to recommend them to all your family and friends so they don’t end up with a rubbish one like Allan and Harris.

Aron · 6 June 2025

★★★★★ 1/5

Trustpilot

Lied from day 1

Rented us a property (which was extremely overpriced but had no choice as was about to become homeless) and said that the landlord was “the best landlord they’ve ever dealt with” Once moved in, the oven didn’t work, the entry phone didn’t work, the tv Ariel’s didn’t work, we had no key for our letter box so couldn’t get into it, the place stunk and was filthy. A cleaner was arranged (by the landlord) but I ended up driving the cleaner home and she couldn’t finish it all because she couldn’t reach and was about 80!! We were informed that a sky employee would be visiting the property to remove the previous tenants sky dish, but this would not affect us as he would just be outside taking it down. Then a random man showed up at our door trying to barge his way in, saying he worked for sky, as he wanted to check there was no evidence inside the property that the sky dish belonged to this address. Turns out, this was the landlord’s friend and he was trying to avoid paying the cost of having a dish removed, by saying it was the upstairs tenants dish. Alan and Harris kept avoiding us when we mentioned the oven, it took five months to get it sorted by which point we had had enough. It was only when one of their employees was on maternity leave that I saw her and she admitted that that particular landlord was the worst client they’d ever had and avoided everything completely. Yet they had told me he was the best to get Me to rent the property. Because of all of this stress, we gave up the property. I am now homeless, even though it’s been over a year, because every penny I had went into renting that property and trying to fix things ourselves. The fact Alan and Harris lied about this landlord is disgusting. Renting a property that has multiple features broken, that is dirty, and wanting an insane amount of money for it, whilst having a landlord who doesn’t care or do anything to help any situation, should be looked into. If I hadn’t have bumped into the staff member who admitted that he was awful, and that they were well aware how bad he was before I even viewed the property, then I wouldn’t have been so disgusted. I wasn’t going to write this review, but I finally had enough. Liars, deceitful people who will do anything to rent properties out and make themselves look good. Even if it means ruining someone’s life.. Avoid like the plague.

Katharine · 25 July 2026

★★★★★ 5/5

Trustpilot

Hannah & Milly at the Wiltshire branch…

Hannah & Milly at the Wiltshire branch were amazing. As a letting agency ourselves, we used their services to let a property in their local area for our corporate client. Hannah went out & valued the property & they let it within 4 working days. The customer service we have received is outstanding, friendly & very competitive given that we had communication with two other agents in the area that lacked the enthusiasm & professional touch.

Trigghomes · 17 June 2025

★★★★★ 5/5

Google

I recently sold my house through Allen and Harris in Frome and I cannot say enough great things about the experience. Although highly stressful, that wasn’t anything to do with them, and they helped me every step of the way. I met Rory who was super calming and professional and he helped set everything up for us. Then I was in touch with Sophie and what a lovely hardworking machine she is!! Thank you Sophie and everyone for helping us sell our home and are very grateful to you all. We would recommend Allen and Harris definitely! Professional yet friendly - such a lovely team. Thank you so much for everything ⭐️⭐️

Marybeth · 10 November 2023

★★★★★ 1/5

Trustpilot

The worst letting agent ever

The worst letting agent ever. They cannot manage your property and are very rude and provide the worst customer service ever. Being with this letting agent has been a nightmare, instead of helping landlords the so called letting manager Tiffany was very rude and explains she’s not a mind reader. She would never answer calls, disregard emails and also accidentally replies to a chain of emails to her colleague but includes us to say how we are ridiculous. Tiffany is so unprofessional and the service provided was appalling. We will never be using this letting agent and recommend not to use unless you want your house to be destroyed and not to have any support from the lettings agent you put your trust in to manage and maintain your property and to have the most appalling service. Stay clear and actually get your moneys worth with another agent.

Fahima · 26 April 2025

★★★★★ 5/5

Google

Had a really great experience working with Rosa - friendly, kind and attentive. We saw a few houses which we didn’t like but she was ready to take our feedback and comments on board and has been incredibly helpful with our house search.

Max · 11 August 2026

★★★★★ 5/5

Google

We found a house to rent for the first time and I contacted Allen and Harris they was very responsive and we got a viewing the next day, konnor and poppy both greeted us a the property with such lovely smiles, which made us feel right at ease this being our first experience, we went ahead and decided to rent the property with loads of help from the amazing poppy along the way, we had lots of questions and she always responded so promptly, if we had any concerns she was only a email away, we are over the moon with the service Alan and Harris has provided. As before this we had rang other estate agents and was practically turned away for not knowing the process. So glad we found them!

Ri · 16 October 2025

★★★★★ 5/5

Google

Allen & Harris have been proactive, friendly and professional since I signed them on. After just over 2 weeks they had completed the paperwork, finished photography, launched the property and then found viewers leading to acceptance of an offer at asking price! Much more than can be said for another estate agent located on Paul Street here in Frome who averaged 1 viewer every six weeks over 18 months with no offers etc.. I thoroughly recommend the Allen and Harris team.

Paul · 16 October 2025

★★★★★ 5/5

Google

Allen and Harris were great, Konnor was especially helpful by answering all my questions swiftly and being super attentive with all my needs, will be returning for sure, thanks Konnor!

Ash · 16 October 2025

★★★★★ 5/5

Google

Very good experience with the lettings department. Konnor was very helpful throughout the process.

Joshua · 17 February 2026

★★★★★ 1/5

Trustpilot

Poor, poor service

I recently asked for a Home Report to be e mailed, someone st their office decided to phone to arrange a viewing, they couldn’t get through because they dialed the wrong number. I explained I wanted to see the Home Report before arranging a viewing and adked, for the second time, van I have the Home Report, again this didn’t arrive, I gave it another go and still nothing happened. I feel sorry for the sellers😢

Marie · 6 June 2026

★★★★★ 5/5

Google

After seeing Linda, the mortgage advisor today at Allen & Harris Frome, i felt completely looked after regarding my questions regarding a new mortgage. Linda is very knowledgeable, very nice and I would suggest a huge asset to Allen and Harris. 5 stars from me and I will use her from now on.

Jamie · 16 October 2024

★★★★★ 5/5

Google

Cannot thank konnor, and Nisha enough for their work. Such a professional, reliable service with excellent communication. They really helped me find the best house and I'm so glad they're at Allen Harris

Kamal · 11 August 2026

★★★★★ 1/5

Trustpilot

Read the Contract!

I employed this company to sell a house. After 6 months and no sensible offers, I terminated their contract. A few months later, I sold the house through another agent, who were brilliant. However it turned out that the eventual buyers had seen the house originally several months before through Allen and Harris. The next thing I knew was their high powered solicitors demanding full payment of their selling fees, which according to their contract I have to pay indefinitely after they have sown anyone the house. This is criminal and they should be ashamed of themselves putting a clause like that in a legal contract. So beware, read all the small print. Don't use Allen and Harris as they are absolutely useless.

Ken · 23 April 2026