Allen & Harris Frome reviews

★★★★★ 1/5

Trustpilot

Where do I start

Where do I start? What an unprofessional shower the westbury office are! It started with them booking the wrong photographer for listing the property (wrong camera so we had to go through 2 photography sessions). Branch and assistant managers turning up late for viewings. Turned branch manager away as he turned up half way through me showing a purchaser the house, so I thought no point in him being there half way through. Potential buyers not vetted properly or checks in place to make sure they already had a mortgage in principle from a lender. I’m sure they just let anyone with a pulse view the property. Last insult was 2 offers received and not one was negotiated to nearer the property asking price. Why appoint a “negotiator” if they can’t negotiate. Total waste of time appointing this company in my view!

Martyn · 14 May 2022

★★★★★ 1/5

Trustpilot

sold my house through allen and harris, dont

sold my house through allen and harris. intial estimate was higher than anyone else's, it should have rung alarm bells. I went with them but after two months no offers so had to drastically reduce the price. Once the sale was agreed they only seemed interested in the buyer. Had a weeks notice to move out as they were bending over backwards for the buyer. All in all a very miserable experience that left me feelinh ripped off and used

Chris · 20 April 2022

★★★★★ 1/5

Trustpilot

Booked a viewing for a property we were…

Booked a viewing for a property we were interested in buying which was promptly canceled without a call to explain why, but my wife and I have had multiple calls every day for two weeks pestering us to sell with them. Bordering on harassment if I'm honest. I've asked them to remove our contact details from their database, but the calls continue. Contact Rettie instead, they're good people. These guys appear to be so desperate for business, quite the red flag

Customer · 9 March 2022

★★★★★ 3/5

Trustpilot

Poor Communication Skills

Very very disappointed with Allen & Harris Westbury. Extremely poor communication skills whilst selling your property! You have to repeatedly ask for updates.They allow long lapses with communication with yourself and the buyer of your property which results in endless unnecessary delays.We honestly feel they concentrate on obtaining new business but once you’ve signed their contracts they do not have sufficient staff to even manpower their local offices.Sadly I wouldn’t recommend this local office as it’s been completely frustrating to work with the team.However, the sales person who originally came out to value our property was indeed courteous and professional and I’m afraid it ended right there.We paid over £5,000 in fees where as our solicitors did most of the sales coordination work. Allen & Harris didn’t even give us a courtesy call to let us know that we had finally completed and we’re about to release the keys.

Deborah · 2 March 2022

★★★★★ 1/5

Trustpilot

Scumbags - tried to rip off a pensioner & widower

Allen & Harris FROME(Rory Sloan) was asked to write a letter by a potential buyer of a property not even on Allen & Harris’s book (!). Allen & Harris provided their ‘view’ on the saleability / value of a property to suit the buyers agenda, but they had never ever stepped foot in the property!The prospect buyers intention was to use Allen & Harris’s feedback to reduce the sale price. Rory Sloan mentions that he’s not visited the property in the letter before giving his opinion on the value - it’s comical! The letter from Allen & Harris just served the private buyer and caused a lot of stress for the elderly widower selling the property. Rory Sloan should have done his research or not got involved. Allen & Harris was not even the agent selling the property.This was immoral & disgraceful business practise- both the buyer and Allen & Harris should be ashamed.

Jenny · 24 January 2022

★★★★★ 1/5

Trustpilot

7 months

7 months. 7 months we have been in a chain with a property being marketed by Allen and Harris. Twice they have failed to complete due diligence on buyers. Twice their in-house mortgage broker has lied about mortgage offers for buyers when underwriters have turned them down. I wish I had known that their business practices were so appalling I would have rejected an offer on the basis that they were representatives of someone in the chain.

Phil · 17 June 2022

★★★★★ 5/5

Google

Konnor Gulliver provided outstanding service! He was attentive to our needs and incredibly responsive throughout the rental process. Highly recommend!

Daniel · 13 May 2024

★★★★★ 2/5

Trustpilot

Westbury Office

When I first spoke to them I raised concerns about the price of a property I liked which was "offers in excess of £300k". I explained that this was my maximum budget (this would be for a property that hardly needed a thing done to it) & there was no extra for any potential works. I said that I didn't want to make a 5 hour round trip if I was wasting my time. I was assured that I should definitely look at it as I wasn't so went along feeling very positive. I then had a viewing & was shown around by Charlie. I subsequently put an offer in which took into account works that needed doing. Unfortunately, my experience with the office left a lot to be desired. They failed to return my calls or keep me informed of what was happening, then told me the offer wasn't enough even though they'd known my budget & that the house needed work. It's a shame they couldn't have been honest when I'd had the initial conversation about my concerns instead of wasting my time & misleading me. Charlie who did the viewing was very good but aside from him the other members of staff I dealt with were misleading & their client care was poor.

Lisa · 13 December 2021

★★★★★ 5/5

Trustpilot

Corey Airey needs a big thank you for…

Corey Airey needs a big thank you for being very helpful and patient in relation to renting our property

Leona · 10 August 2025

★★★★★ 1/5

Trustpilot

Desperately trying to rent a property

Desperately trying to rent a property, took our holding fee (1 weeks rent) then demanded paperwork unspecified at the initial viewing a week earlier , on trying to collect this for them was waiting for a letter to arrive from HMRC , informed them of this and then had them turn around and decline our rental of the property despite us paying a weeks rent in advance which should have covered the period where we were gathering the correct paperwork. Was told “the landlord cannot wait even a day otherwise he won’t be able to pay his mortgages” and that our deposit was non refundable. So they took our money, and left us out in the cold. At every turn in the week leading up to renting the property there was more issues including online paperwork/referencing accounts not working, they lied and said they were trying to ring my fellow housemate (no missed calls recorded) and that due to this incompleted paperwork that we were the ones at fault despite not mentioning any of this at the viewing. We weren’t the first and we won’t be the last. The rental situation is disgusting in this country, your paying for someone to put a custom number plate on their Range Rover while you slave away at an hourly rate job to live in damp and broken accommodation, they take multiple mortgages out and then depend on the yield from others to pay them whilst they do nothing more than the absolute bare minimum to “maintain” properties. Since the agency fees are now gone I can only assume taking a percentage of our first weeks rent holding fee is how the agents get their commission. Add to that the highest rents have ever been since 2008, and an over-saturation of student housing in major cities the situation for young working professionals is unbearable. To then be told nearly thee hundred pounds of your hard earned money is gone in a flash with smoke and mirrors is simply shattering, unfortunately I’m not alone in this.

Gil · 23 November 2021

★★★★★ 1/5

Trustpilot

Scammers and illegal handling!

I would honestly give 0 stars if it was an option. Incredibly unprofessional estate agents. Avoid at all costs, very rude staff, terrible lack of communication, sketchy, and greedy! They Pressure you into using their services, and if you don’t they will deliberately mess you and tell you your offer is not good enough…even tho it is, it was very frustrating to deal with these people. They are messing with peoples lives here, I feel like they’re all scammers and doing something incredibly illegalSarah was completely rude and messed us around. She is completely unprofessional. This estate agents should be shut down. Please avoid at all costs, they only care about commission, they do not have anyone else’s best interests.

S.J · 17 November 2021

★★★★★ 5/5

Google

Very, very impressive. From initial conversation to an excellent set of property details ready to publish in five working days! Plus four viewings within a couple of days of my house being advertised - I cannot fault the quality and professionalism, and I have been kept informed and consulted at every step of the way. I have every confidence in the Allen & Harris team, it's only been a couple of weeks and so far the experience has been excellent.

Ellie · 10 November 2021

★★★★★ 5/5

Google

I was shown around a few properties in Frome and the estate agent, Grace Cook, from Allen and Harris was by far the best. She was very friendly each time we met her and was knowledgeable about the property. When we submitted an offer on the house, the company were great at communicating next steps and offering their own services when needed. I've had a few delays, at no fault from Allen and Harris, so have been eager to chase up and expedite the process. Thankfully, Grace has always been available to answer my (many) questions and follow ups, and has been working tirelessly to get me into my dream home. I'd really recommend Allen and Harris in Frome, Grace in particular, and would use their services again if required.PositiveResponsiveness

Liam · 10 November 2021

★★★★★ 5/5

Google

Jessica in Frome was fantastic! She answered all of my questions so quickly and kept me well communicated throughout the whole process. Definitely reccommend.

Amy · 10 November 2022

★★★★★ 5/5

Google

The lettings team were excellent. From their awareness of my needs and wants in a rental property, their knowledge and advice on areas of the town and nearby villages, their cheery willingness to 'go the extra mile', to their exceptionally high level of individual customer care; they stood head and shoulders above other agents in Frome. Joshua, Jess and Tillie are wonderful ambassadors for the company. I cannot recommend them highly enough.

Claire · 10 November 2022

★★★★★ 5/5

Trustpilot

Keron at the Pontcanna office

I had a lovely experience with Keron in the Pontcanna office. He was efficient and kind. He was a good communicator and a pleasure to work with!

P.V · 2 May 2025

★★★★★ 5/5

Google

I highly recommend Allen & Harris - I've let three properties through them for several years and they have always been great. Friendly, helpful and always willing to go the extra mile if needed. Kate and the team are absolutely brilliant.

Claire · 11 November 2018

★★★★★ 5/5

Trustpilot

Outstanding services

I highly recommend AK for his services. A friend of mine recommended me to him after I was declined a mortgage from another broker (despite that broker telling me I was guaranteed a mortgage). My circumstances are complex, yet he managed to secure me a mortgage with 3 days, including working over the weekend and during his holiday. From the start he assured me that he could help and if any issues my fee would be refunded. He is efficient, reassuring, experienced, professional and has saved me considerable stress. I’m so delighted that I was introduced to him and now extremely excited about moving.

Bonnie · 7 September 2021

★★★★★ 5/5

Google

A thank you to Jess in Frome for helping us move without any hassle or niggles. It was stress free from start to finish. Prompt responses and never left anything unanswered. 5*+ would recommend.PositiveResponsiveness, Professionalism

George · 10 January 2021

★★★★★ 1/5

Trustpilot

Renting a property from them initially…

Renting a property from them initially was fine, but they do not answer emails without standard script, they constantly badger you on email when you’ve already paid rent. They don’t answer queries always on the side of the landlord.

Molly · 9 November 2024

★★★★★ 1/5

Trustpilot

Not value for money, shop around

Clifton, Bristol Branch - Sold themselves as a premium offering but their outputs (pictures, write ups, viewings) were below average. In Covid, you would have thought you'd show prospective buyers of a First Floor Flat the 3.5 acres of gardens that are included. Apparently not. I changed agent but they refused to take the property off line and continued to market it after the contractual period was up.I could write many more things. My advise, shop around for a better estate agent.

John-Paul · 4 June 2021

★★★★★ 5/5

Google

We have been dealing with Grace at Allen and Harris and could not recommend her highly enough. Grace has been proactive in our search for properties and prompt with responses to all queries.PositiveResponsiveness, Professionalism

Lisa · 10 November 2020

★★★★★ 5/5

Google

We used Allen & Harris to rent out our house and they were professional and helpful from start to finish. Sarah Lawrence was very helpful and nothing was too much trouble. I would definitely recommend their service.

Cordelia · 11 November 2019

★★★★★ 1/5

Trustpilot

Told I was not allowed to view a…

Told I was not allowed to view a property until I had signed up for their mortgage service. Managed to work my way around this and view the property. Put an offer in, which was accepted. They then put the property back on the rental market. Ok fine, but they did not inform me of this and continued to pressure me into using their services. All they are interested in is your money. 0/5.

Mr · 23 April 2022