Reeds Rains Folkestone reviews

★★★★★ 5/5

Trustpilot

A super bunch x

What a lovely bunch they are! Helpful and knowledgable and always there to answer your questions.It’s a stressful time but I’m glad and reassured they are just that call away. With their help hopefully we will be moving into our new home soon.

Su · 4 May 2026

★★★★★ 1/5

Trustpilot

If you want to waste your time on the…

If you want to waste your time on the market, recieve no support from the agent. Have them make up contracts. Never have staff to do viewings and end up taking your own photos of your property on your iphone and have them not let you leave them as an agent when you raise the issues. Reeds rains Hull is the agent for you.

Anon · 4 January 2024

★★★★★ 1/5

Trustpilot

Waste of Time

I used Reeds Rains to list my property, they were all singing and dancing with positivity but once I’d paid for ‘professional’ photography, I seemed to be forgotten about. (Photographer was rude too!) I didn’t get any viewings so was constantly chasing the office for updates. I had a friend put in an enquiry and they didn’t contact him for 10 days!!!!! Never answer their phones or emails. Was on the market for 4 months before I switched to another agency and the house was sold within a month. Staff clearly don’t care about the sale, more like they are incentivised to get the listing.

Claire · 5 August 2022

★★★★★ 1/5

Trustpilot

Useless

Do not use these incompetent con artists.Had our apartment ruined by a serious leak from the apartment they manage above us. After the building's management company sent out a plumber to turn off the water to stop the leak, Trudy in the Ballyhackamore branch told their tennant to just turn the water back on again. That was on Saturday morning, on Monday morning the building's management company plumber came back to repair the serious leak and was told to stop by the incompetent Trudy. Several hours, and the need to complain multiple times, later, as well as more buckets full of leaked water collected, finally the completely incompetent Trudy at the Ballyhackamore branch managed to get a plumber to come out and fix the leak. Now after many failed attempts to get the incompetent Trudy to provide their insurers details I have come to the conclusion that the only option is to take legal action against them to force them to give me the details of their insurers so that I can have my seriously damaged property repaired.If you let these incompetent imbeciles do anything for you in any capacity, be warned, you will end up in court facing significant costs just because of their gross stupidity and incompetence.

Derek · 30 July 2022

★★★★★ 5/5

Trustpilot

Our dealings with Reeds Rains have been…

Our dealings with Reeds Rains gave been flawless. They sold our house for full asking price in 5 days to our 2nd viewer of 6.

Melissa · 27 August 2026

★★★★★ 5/5

Trustpilot

5stars from me the team was very…

5stars from me the team was very helpful in getting me a quick sale for my property, also good with updating me on viewing etc.

Mr · 26 August 2026

★★★★★ 2/5

Trustpilot

Deeply disappointing service

Sadly, not a great experience with Reeds Rains Hebden Bridge. TL:dr, don't use them, better to do it yourself which is pretty much what I did. I initially dealt with a manager who was great, but unexpectedly (to me at least) left just as my house was about to go on the market. Then followed 3 weeks of an incomplete and incorrect listing on their site and Rightmove. There were endless corrections and back and forth from me, to no avail. Then a new manager started and this was finally corrected.The second viewers were the ones who ended up purchasing the house and are lovely, lovely people. Who at their own admission were clueless as to the process. I was told by Reeds Rains that they were cash buyers - they were mortgaging their own home and using the cash to buy mine. I understood this to mean that Reeds Rains had confirmed they had the cash in their account since they repeatedly told me they were cash buyers.They didn't. Reeds Rains only went so far as to prove that the buyers had mortgage approval, no more. I could get mortgage approval tomorrow and it would be meaningless. This resulted in 3 months down the road when it came time to exchange contracts, the buyers could not as they did not have the deposit money - nobody had thought to check this. They also didn't have the mortgage....and again, nobody had checked. An incredibly stressful 3 weeks followed while they actually secured their mortgage, not able to exchange contracts with me so I had absolutely no security at all. This should have all been confirmed before I accepted the offer - and I foolishly believed the correct due diligence had been done. All that had been done was a conversation with the buyers mortgage broker ('well, he had known them 20 years and vouched for them' - really???) and a confirmation of the mortgage offer. I literally chased this every step of the way myself - hence my point about do it yourself!

Sonia · 28 June 2022

★★★★★ 5/5

Google

Whilst Reeds Rains weren’t representing ourselves from a sales point of view, I would absolutely be using them for sales in the future. We were the buyers of one of their properties (first time buyers) and we had some horrendous difficulties with our conveyancers. Reeds Rains put pressure on our solicitors to get the job done and always checked in on us to make sure we were okay. Without them this sale would have fallen through. A massive shout out to Adam in particular who was just excellent. I sincerely recommend these guys, you won’t get a more dedicated and hardworking service that puts the heart of the buyers/sellers first.

Matt · 17 June 2022

★★★★★ 1/5

Trustpilot

Dissapointing & Unhelpful

Excellent when you are looking to rent a property that they are representing as agents, but awful when you vacate.No responses to any emails and they hold onto your deposit long after the landlord has agreed to release it. Covid is their excuse not their real reason.It seems they are just playing for time.Eager to get your deposit upfront but not so keen to return it.Extremely unprofessional and very frustrating.Perhaps they need to employ more staff to be able to offer the level of service required.

Mrs · 16 June 2022

★★★★★ 1/5

Trustpilot

***KEEP AWAY***

***KEEP AWAY***We were treated like young dumb first time buyers and constantly lied to by the sellers and estate agents. Property was advertised as FREEHOLD, we asked the sellers about the property status, they said the property was FREEHOLD, the paperwork was in the post. During the solicitors searches, it came to light that the property was in fact LEASEHOLD.Reeds Rains asked how we found out that the property was LEASEHOLD and we explained through the solicitors, to which estate agents said "but yeah its a long LEASEHOLD " - so they already knew and were hiding and MIS-SELLING!

SLW · 25 April 2022

★★★★★ 4/5

Trustpilot

Positive result with some bumps in road

Firstly, Read Rains sold the property which is the primary objective. The commission price was competitive so we have a positive result. The market has been very slow this year so I appreciate why it took longer than wanted and we had to reduce the initial asking price significantly. The staff are always polite and courteous.On advice from Read Rains we engaged with their online auction service. This was a waste of time. Communication with the auctioneers was almost non-existent and no offers were made at any price.We reverted to traditional sales approach. There was confusion regarding an initial offer which never materialised but eventually we secured a sale with a different buyer.The solicitors service which partners with them on a no sale no fee basis, engaged with us but after being engaged, they informed that they were not able to cover our purchase property. This also wasted some time.Lastly, I felt that it was always me pushing for updates and progress and Reads Rains reacting. Other agents I have used are more proactive. This could have been somewhat due to a turnover of staff at the particular branch but such things are part of business and should be managed.

Chris · 22 August 2024

★★★★★ 5/5

Trustpilot

Positive and enthusiastic approach

When he came to the initial assessment of my house, Jeremy was very positive and enthusiastic. He also listened to what I had to say. He was on the buyers' case and got a result. When I go into the office he is very welcoming.

Mrs · 8 October 2024

★★★★★ 5/5

Google

Adam and the team are fantastic. Throughout the whole process they have been helpful, responsive and efficient. Right from the point of the valuation they have given well informed, sound advice without any of the usual hard sales pitch that you get from corporate estate agents. This is the second time I have used Reeds Rains and I always recommend them to friends and family. Thanks for everything.

Bryony · 17 June 2023

★★★★★ 5/5

Google

The staff at Reeds Rains were really helpful when we were moving into our property and they were not even our Estate Agents, they were our Seller's! Ours were not too helpful, but I would definitely recommend RR :) - they really helped minimise (where they could) the stress our solicitors also caused too!

Maria · 17 April 2024

★★★★★ 5/5

Google

I recently sold my flat via Reeds Rains, the second time I’ve marketed a property with Adam and the team. As with my previous experience, the team was extremely professional and dedicated to achieving a sale at a price point I was happy with. The prompt and communicative service far exceeds my experience with other local agents. Would absolutely go with Reeds Rains for my next sale.

Charlotte · 17 June 2023

★★★★★ 5/5

Google

I have known the team at Reeds Rains, Folkestone for 7 years since I first bought a property through them and they have all been fantastic. They are friendly, professional and very efficient both on the sales and the lettings side. I have no hesitation in recommending them. I have to say a particular thanks to Adam and Kieren in sales for the rapid sale of my house and for making it as stress free as possible.

Margaret · 17 June 2022

★★★★★ 5/5

Trustpilot

Excellent Service from Hazel Grove Branch

Selling your childhood home is a difficult and emotional journey. An estate agent you can trust is essential and I can't recommend the Hazel Grove branch of Reeds Rains highly enough. Dean put me at ease from our first meeting when he came to value the property and this has continued throughout the sale process. He and his team have been polite, friendly, conscientious and professional. They've handled the marketing, EPC certificate, viewings, negotiations and survey without any fuss. They've kept me informed every step of the way and made the whole process as painless as possible. I wouldn't hesitate to use them again in the future. Thank you Dean and team.

Anne · 14 July 2024

★★★★★ 5/5

Trustpilot

A positive experience

A positive experience. Mark was knowledgeable and helpful on the initial visit. Sales brochure and video both excellent. Janet and Vicky very friendly and helpful on pricing discussions and general advice. Have been kept up to date with progress. Overall very happy.

Mrs · 19 October 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!

The flat was absolutely rancid. Massive problems with hygiene and smell of tabacco and weed from downstairs has also made all my things smell I can still smell it now on things. I complained multiple times to reeds rains and that’s the reason I moved out now they are charging me for moving furniture that was already there! £150!! Dosnt even cost that even if I was liable. £200 for a clean when the flat was filthy when I moved in please find all the complaints I’ve made regarding the state of the flat! End of tennancy clean is £40 not £200. Landlord is money grabbing! The flat was infested with fleas! Boiler broke due to flat having no maintenance ever and I was just constantly ignored! Wouldn’t pay for contents insurance excess when boiler exploded! Please refur to dates on emails as I show how awful this flat was and not maintained, NEVER CLEANED FOR MY TENANCY MAY I ADD still photos of previous tenants in draws! Nantwitch are just clueless, Stephan is rude/ sexist and mansplained regarding the boiler breaking with next to no help provided. AVOID THIS COMPANY.

Georgina · 9 November 2021

★★★★★ 1/5

Trustpilot

House was put on the market in june

House was put on the market in may. Accepted an offer on property in July. We was then offered to use there in house solicitors (oniell patient solicitors )was told it would make things quicker. The buyer was a cash buyer so straight forward. Well here we are in the middle of october and still waiting on sale to go through. All down to the solicitors we was given. Me thinking them been local no they on an industrial estate in Cheshire. Even had buyer calling my estate agents complaining on how slow things are going as they are living in a caravan ready to move in and have been for months. Well its no luxury here all packed up ready to move out. Cooking from camp stove. I would never have taken there advice and used there supposedly in house solicitors. Mental torture. Should not be put under this . Something so straight forward made difficult. Leaving 2 familys in limbo..

Shaun · 19 October 2021

★★★★★ 4/5

Google

Reeds Reins assisted us in the sale of our house in Folkestone. Overall they are efficient and transparent although some staff members are clearly more proactive and helpful than others. We conducted all the viewings ourselves with an agent present and because of that we had the opportunity to personally meet our potential buyers and secure a good price which exceeded the initial valuation. Special mention goes to Habil for being genuinely kind and helpful.

B · 25 April 2025

★★★★★ 1/5

Trustpilot

bad customer service

They have been my estate agents for more than 5 years. I had requested them that I would pay the contractors directly for some works inorder to reduce the price. But despite the fact that they agreed in writing that I will be paying the contractors directly, they still paid the contractors which led to loss of money for myself. There is no one point of contact. They charged me twice for renewal fees in 1 month. Whenever you ask them they just redirect to renewal team, accounts team, local branch, maintenance coordinator.

Debdeep · 13 September 2021

★★★★★ 5/5

Google

I, and my late husband, have dealt with Reeds Rains Estate Agents on many occasions over the years and have found them to be extremely helpful and professional in their dealings, with very satisfactory results. In particular I would like to recommend Adam Pritchard who is always ready to answer any queries I may have. I know I can rely on him and indeed all the staff at Reed Rains to assist with marketing my properties in a friendly, business like way, enabling the transactions to reach a successful and stress free conclusion.PositiveProfessionalism

Christine · 29 August 2021

★★★★★ 5/5

Google

We have had experience of most of the estate agents in Folkestone and Reeds Rains are far and above the best. We have bought and sold through them and would not consider using any other agent now. Adam is professional, proactive, extremely responsive, always on top of what is going on and so obviously passionate about, and good at, his job. We have just exchanged on a difficult sale which could have easily fallen through without his help and effective communication between all parties.PositiveResponsiveness, Professionalism

Carolyn · 29 August 2021