Reeds Rains Folkestone reviews

★★★★★ 5/5

Google

We have used Reeds Rains for the purchase and sale of our properties over the last 10 years and I am glad to say that the service is as good as ever. They are a very professional and personable company. Habil and Jolly were always helpful and on time when showing our properties but special mention goes to Adam who takes a very personal approach and has helped getting the properties over the line when it mattered most. Their biggest strength in my opinion is how they keep everyone informed and always call you when they say they will. House buying, selling and moving are all pretty stressful so it is a relief to know that your estate agent is working in the background to help you through that process. I would highly recommend Reeds Rains to anyone, in fact I have.

John · 25 September 2024

★★★★★ 5/5

Trustpilot

Highly recommended

From the moment we put our property on the market, the staff at Reeds Rains were very helpful and guided us through the whole procedure until completion. In particular we would like to thank Matthew Candow who was always willing to solve any issues we raised. We cannot thank them enough for making what potentially is a stressful situation very easy and I recommend them without reservation. Rosemarie & Mike James

Mike · 22 December 2025

★★★★★ 5/5

Google

Reeds Rains have been very helpful to me when selling my late Mum and Dads house. They advised on price drops and were patient when I had to relay and get answers from my 5 Siblings. When a sale fell thought unexpectedly they were quick to fined other viewings and another buyer which we had a very quick sale completed after that. Adam and Stephen were very helpful with good advise given and the rest of the staff were helpful when I had to keep phoning as I had not been through this process before. it was pleasure to work with them and they are now assisting my son to sell his Flat.

Shirley · 29 July 2024

★★★★★ 5/5

Trustpilot

Excellent service from the first…

Excellent service from the first telephone conversation regarding a valuation for probate . Stacey was professional,knowledgeable & caring . Nick & Ben are professional, knowledgeable and keep you in the loop about viewings feedback ect . Always go above and beyond I have had phone calls & emails late on a Saturday with feedback . I sold a property with them two years ago they are a fantastic team . I would 💯 recommend them .

Andrea · 1 October 2024

★★★★★ 1/5

Trustpilot

Absolutely diabolical service from…

Absolutely diabolical service from inept, defensive staff. There seems to be a high turnover of staff in the Hebden Bridge branch, with poor handovers and often the left hand not knowing what the right is doing. They contradict information given between solicitors, and vendors, cause undue stress and delays, go back on the comments they make when challenged, and have taken over 15 months to sell a house that has had a buyer waiting to complete since the first offer.I would strongly recommend that if you want to efficiently buy or sell a property that you look elsewhere. This service has been SO poor that I have advised a friend to not even consider buying the house they are currently interested in as it is only being advertised by Reeds Reins Hebden Bridge and I would not wish this service on anyone else. Edit in respone to Reeds Reins Reply:Whoops- just to evidence their incompetence they don't even seem to know the house completed and I moved in 10 days ago! Way to tell on yourself 😅Yes, my house sale fell through because of delays with your sale, thats precisely my point. I had a cash buying landlady waiting to go and when I was still waiting on basic paperwork and relying on mixed messages from yourselves 7 months in she understandbly bailed. I then cancelled my second sale to a cash buying company which I rushed through in order to save the chain having received alot of pressure to rush once you told me you seller was ready, only then to be told by a different staff member they were 'no where near ready', of course I'm not going to take £30k less than I need to if you had further delays. Having met the branch manager the day I completed, as he had to drop my keys here at the end of office hours as no one called to confirm they had them as I was informed they would, knowing I was moving from another city, I can see why there is such a high turn over of apathetic seemingly clueless office staff, if he is at the helm,my removal man couldn't have summed it up better when he described him as the C word. (Side note if you value safety just be aware he also handed me the keys without even asking my name let alone asking to see ID.)Terrible terrible service, steer well clear at all costs.Positive shout out to Emily who does the weekend vieweings, the only competent person there.

Claire · 2 July 2024

★★★★★ 5/5

Trustpilot

The communication from Liz was…

The communication from Liz was excellent. Regular phone calls and updates, very professional but friendly too 😁

Miss · 24 May 2026

★★★★★ 5/5

Google

Toby has restored my faith in letting agents. I have had bad experiences with a couple of other Folkestone agents when I have been trying to find tenants for my house but Toby found me my tenants who have been magnificent, paying rent on time, reporting issues and taking great care of my house. I would certainly recommend Toby and the Folkestone office to other landlords. No stone is left unturned and their attention to detail and understanding of requirements is very comprehensive and knowledgeable.

Jonathan · 9 June 2024

★★★★★ 5/5

Google

When I bought my Folkestone apartment in 2021 the sale was handled so professionally by Adam Pritchard so that when I decided to sell it three years later it never occurred to me to go anywhere else. And I did not regret that for a second. Adam was utterly professional and the proof was in the result. A rapid sale with the price very close to the asking price. And a very competitive commission rate. Totally satisfied!

William · 29 July 2024

★★★★★ 5/5

Google

I want to highly recommend Reeds Rains to anyone wishing to sell their property. As a buyer, I received regular and excellent communication and they were really amenable to requests to visit the property during the process, when I wanted to take some measurements. The property I was purchasing had a number of issues, and Adam and his team were fantastic in dealing with resolving those difficulties. I was recommended to view properties via Reeds Rains by my son, who had sold and purchased with them. I am so pleased he did - and am sure you will be too.

Chris · 17 April 2024

★★★★★ 5/5

Trustpilot

The house selling process with Reeds…

The house selling process with Reeds Rains has been excellent. My house went live on the market on the Friday at midnight and was sold a week and a half later. Customer service is fantastic all very knowledgeable and very easy to work with :)

Customer · 27 August 2026

★★★★★ 5/5

Trustpilot

Barry was very friendly and…

Barry was very friendly and communicated well throughout the process

Peggy · 22 May 2026

★★★★★ 1/5

Trustpilot

Worst estate agents ever

Rented a house for my family, before moving in i requested that the house was cleaned and garden fixed as any tenant would expect. (The back garden gate was damaged lay on the floor and it led to an alley way in town. there was masses of waste both in the front and back even inside the house. They called us in on a Saturday at 2pm to collect the keys (They close at 3) & did an inventory in the office and said we could raise any issues within a week if the inventory did not match. When we raised these issues they had contractors take a look and we took 3 days off work for each time they came, nothing got fixed, they didnt stick to their word of even cleaning the garden. There was wiring sticking out of every wall in the house. They agreed to fix these issues, the blamed us for not checking the property properly and accepting it was. They were extremely slow in responding after 2 months of us constantly requesting the fixtures be made, they decided they would rather 'mutually' terminate the contract. Not without incurring costs though.

Sumara · 24 January 2024

★★★★★ 5/5

Trustpilot

Easy and speedy

Everything has been dealt with in respectful and professional manner.

Gail · 4 May 2026

★★★★★ 5/5

Google

Adam was fantastic. I ended up not buying anything via the estate agents on this occasion but he was exceptionally professional, efficient, responsive, polite, and highly educational for me as a first time buyer. I really appreciated him and got a sense the company is high-quality and professional.

Jon · 10 May 2025

★★★★★ 5/5

Google

Adam and the team at Reeds Rains were absolutely amazing supporting me through the sale of my property - I had never ever been through a home sale and honestly I cannot believe how much they held my hand through the whole process! I have recommended them to family members of mine without hesitation who are soon to embark on their own relocation. They really do go above and beyond and you can tell they care about everyone they look after - I myself was recommended to work with them through word of mouth!

Carly · 19 November 2023

★★★★★ 5/5

Google

This was my first time selling a property and therefore had very little to go on, but I knew that Reeds Rains has been well established in Folkestone for a number of years and decided to engage with them for the sale, I did also obtain some other quotations, however Reeds were cheaper and also including premium listing, thus being cheaper than anyone else on the market. However, this did not come as a detriment to the level of service we received as both Stephen and Adam were exceptional throughout the whole process. Given the tricky market conditions we are able to achieve full asking with in less than a month of being on the market. On this basis I would strongly encourage anyone looking to buy/sell/rent to get in touch.

Ricky · 19 November 2023

★★★★★ 5/5

Trustpilot

I have used Reid's and Rains before

I have used Reid's and Rains before , and their service was excellent then as it is know. They are very helpful , polite and well experienced in all aspects of their work . You can phone anytime with any questions you need help with . I will use them again in the future .

J · 4 May 2026

★★★★★ 5/5

Trustpilot

Everything has been really easy so far

R · 4 May 2026

★★★★★ 5/5

Google

Steve, Phil, Adam & the team at Reeds Rains, Folkestone have been outstanding both through the 3 years of them letting my property and then the sale of my property. I live away but that didn’t matter at all as they where very professional and made the whole experience easy & stress free. Whilst renting out my property they found tenants quickly. Whilst selling the property a buyer was found within the week. Superb work. I would highly recommend Reeds Rains.

Julie · 26 September 2025

★★★★★ 1/5

Trustpilot

Overall an awful experience

It started off great, we rented a house in huddersfield through them and they were responsive and helpful until the person originally dealing with our move went on holiday. Then our move was transferred to emma, which again started off great however, she started to make us feel like an inconvenience whenever we called and asked for updates as it was getting close to our move date and things were not ready. Admittedly it was a quick move but we were told it was no problem. However, by the day of our move we still had no paperwork or keys despite the fact we were told we would have them by the day before at the latest, which was then changed to midday on moving today however we did not get the keys until 5pm which caused us a lot of stress and inconvenienced us a lot as we had people waiting to help us move so we just had to wait all day. When we went to the office on moving day to speak to Emma as she was just brushing us off on the phone, her attitude was awful and she was clearly irritated by us being there. She also went back on herself saying she never said the keys would be ready by this point, which was a blatant lie. She did not care about us or our move at all and I think that is what bothered me the most.Some of this may have been down to them having a new system, which I was sympathetic and understanding about at first. However, Emma's poor attitude and the fact she just didn't care made me become annoyed more quickly than I usually would have. Also, due to the new system they sent me someone else's tenancy agreement which included the tenants and landlords personal details, which must be major violation of privacy laws and made me feel insecure about the privacy of my information. When I brought it up to them they brushed it off like it was nothing. However, despite all of this, there was one positive experience which was all the handlings we had with Ben. Ben took over after Emma went home and he was kind, reassuring and caring, made us feel a lot less stressed and annoyed, as he actually explained why it was taking so long and what he was doing to speed it along a bit. He was a breath of fresh air after such an awful day.Overall I would not use this estate agent again. The staff need to work on keeping information private and attitudes towards tenants however, Ben was amazing and a saving grace that day.

Chloe · 15 September 2023

★★★★★ 2/5

Trustpilot

Discriminate against the elderly

Well it was shocking from the start and got worse quickly. Agent turned up late, didn’t know where the property was, I found the right door. Did know how much per month so that was a surprise but I did know that. Despite that I put in an offer to rent as require a place to live due to a severe fire in my apartment which my elderly mum was lucky to escape and the place was close to my flat. Going through the process the agent apologised as she put the property was available on the ad however she said it should’ve been the 29th Sept, so had to push for the 22nd as a move in date. Now it’s looking heavily unlikely as the Right to Rent doesn’t cater for what the retired and elderly have documentation wise and the agents (Aky) stick to this even though there’s exceptional circumstances as documentation was lost in the fire and homeless. In these cases this needs to be questioned and fed back to management. No wonder homelessness is on the rise. Absolutely shocking customer service all round and now we have nowhere to live because we chose the wrong place.

Nicola · 18 September 2025

★★★★★ 5/5

Trustpilot

Reeds Rains have achieved my sale with…

Reeds Rains have achieved my sale with patience & good humour in a difficult period in the housing market. The staff have been friendly, helpful & professional, whilst taking my wishes into account. Strongly recommended!

A.Denny · 7 September 2026

★★★★★ 5/5

Trustpilot

Almost completed a rental with…

Almost completed a rental with Pemberton branch, due to sign contracts and collect keys to our new home this coming Friday! The help, support and advice from the staff has been phenomenal! We have rented with three Estate Agents over the past 13years, and to say that Reeds Rains have done a Great job thus far is understating their efforts. All the Staff are friendly, approachable, kind and respectful. Which is Lovely, especially when it comes to filling forms in online when you're not a confident computer user of a certain age! We have been being looked after by Kayleigh and Jessica, mostly, they have been exceptional. Thank you, So Much, to All at the Pemberton Branch, Kayleigh, Jessica and Lewis, we can't wait to finalise on Friday, and pick the keys up to our new home. You're doing a Fab job, which is Very Much Appreciated!! Lindi Langley + Kevin Halton. 🤩x

Lindi · 12 March 2025

★★★★★ 1/5

Trustpilot

Slumlord! No valid GSR for over 2 months!

Poor property management and lack of experience and/or under qualified staff across the agency. Slum landlord or ‘slumlord’ of current property who neglects and breaks every clause he’s bound by in the tenancy agreement. Left me and my family with young children without valid gas safety certificate for over 2 months, considerably a major breach of his and the agents legal duties. Reported to the HSE, to which the agent finally got in touch to arrange this to be carried out. To little too late in my opinion as this could have disastrous consequences. Gas safety certificate flagged a repair that needs to be carried out on the boiler, does not stop the boiler from working but the landlord immediately stated ‘if the tenant wants this repaired he needs to get this done at his own expense’ to which I stated that I was not paying for any part of the boiler to be repaired if this is required as it is simply not my fault or responsibility it is down to poor maintenance on the landlords behalf, landlord then stated that any repair to the boiler would be taken from my deposit. A void and ridiculous statement to make as anything to do with the boiler is his responsibility as per the tenancy agreement. Landlord is a tyrant and the agent supports his ludicrous comments and dictator behaviour.

Josh · 6 August 2023