Trusted Agent profile · Folkestone and Hythe
★★★★★
2,071 reviews across 2 platforms
85 Sandgate Road, Folkestone, CT20 2AF, Folkestone and Hythe, CT20 2AF
Reeds Rains's office in Folkestone and Hythe, at 85 Sandgate Road, is rated 3.8 out of 5 across 2,071 reviews on two platforms, including 169 Google reviews rated 4.7.
Every review we hold for the Folkestone and Hythe office, from every platform, shown as written. First names only.
5/5
TrustpilotI have been very happy with Reeds Rains…
I have been very happy with Reeds Rains up to now. They are helpful and polite.
We're so happy to hear of your positive experience with us and that we could assist with your house sale! Thank you for your kind words. Regards, Reeds Rains
1/5
TrustpilotMacclesfield Office - Impressively bad service for a renter...
Macclesfield office and maintenance should hang their heads in shame!After 3 days in a rented property the plaster fell off the wall of my twin 2 year olds bedroom - the next day we had Reeds Rains contractors round who declared it was damp from a hole in the roof. I offered to pay for the fix on the day to protect my children but was not allowed as it had to go through our landlord and Reeds Rains.For 4 months we chased Reeds Rains, their maintenance team (based in Southampton with no access to a phone for 3 months despite never being available as they were 'on another call' when we contacted the maintenance team). Children were sick regularly, we taped the wall up, took our sick children into the office to prompt action...lots of sympathy and promises from various people but zero action or communication to explain why nothing was happening. We escalated our complaint after researching (as nobody in the process shared our possible next steps), 3 months later our landlord told Reeds Rains maintenance company he would not be fixing our roof or wall and he was angry at us as previous tenants hadn't complained. The maintenance company disappointingly told us this was the end of the process and there was nothing they could do - despite him obviously breaking his contractual obligation to four rot free walls and a roof.After almost 4 months of a young family living in a damp house and paying full rent whilst chasing people on a daily /weekly / monthly basis it got fixed for less than 3/4 of our monthly rent.Ongoing issues after 5 months include:*Bath not attached to the floor and fell on my mother in law 5 months ago - not fixed*Washing machine broke - not fixed*Dishwasher broke - not fixed*Fireplaces not attached to floor or walls - not fixedStill paying £1200 a month for this bargain and service - as a renter I suggest you avoid this company as they have not supported us, shared any information, expressed an interest in our welfare beyond taking our money and passing on our landlords cut.
Hello Vincent,Thank you for your comments and I am genuinely sorry to hear the problems that you have experienced with maintenance since moving into the property. When a maintenance issue is reported, our Maintenance Department have to take steps to gain the authorization from the Landlord to proceed with the works and then engage with a contractor. In this instance, this process did take longer than we would have hoped and was due to the original contractor having to be removed from the job. This meant that we had to begin the process again with a new contractor. I am pleased to hear that these works are now completed. Regarding the other issues that you have raised, I can see that we have approached the Landlord for the authorization to get these issues resolved. I trust that our Maintenance Department will be in contact soon and hopefully with a more positive outcome for you.Kind regards,Reeds Rains - Macclesfield
5/5
TrustpilotThe only estate agent with a personal touch!
Out of several estate agents contacted Reeds Rains were the only agent to contact me personally and at a time that suited me as I am not a UK resident.
We're so glad we could accommodate your schedule and provide personal contact. Thank you for your kind recommendation! Regards, Reeds Rains
5/5
GoogleAdam and the team are fantastic. Throughout the whole process they have been helpful, responsive and efficient. Right from the point of the valuation they have given well informed, sound advice without any of the usual hard sales pitch that you get from corporate estate agents. This is the second time I have used Reeds Rains and I always recommend them to friends and family. Thanks for everything.
Dear Bryony, thank you for your kind words which I will make sure are relayed to Adam and the sales team. It has been a pleasure dealing with you and I am delighted that you found our service to be of a 5 star standard and thank you for taking the time to share your experience. Kind regards, Stephen Dumbrell, Franchise Director.
1/5
TrustpilotAvoid.
Regarding the Salford Quays branch.They refused to comply with a request for our landlords address in line with Section 1 of the Landlord & Tenant Act 1985. Explicitly stated that the request was in line with this act and still declined.Requested a "relisting" fee, we came to an agreement to move out of the property early due to antisocial and criminal behaviour from a behaviour. When asked for an invoice and an itemised cost of the fee, this was also refused. £350 + VAT was requested to "relist" the property.Money was taken from our deposit to pay for a skip so a new drive could be laid. We were informed that "Rubbish had been left in the bins and a skip was needed to remove it" (unsure why the bins couldnt be put out for the bin man). We have since been back to the property and have seen a whole new drive has been laid. We are now being threatened with small claims court for the relisting fee. We are still in arbitration regarding the outstand part of our deposit that was not returned.Complaints have been made to Salford City regarding there practices and inability to follow tenancy law.Avoid.
Hi Rob,I am really sorry you have not been happy with the experience you’ve had from Reeds Rains. We take customer satisfaction very importantly. Following this review and your recent email, our Senior Property Manager, Joe Taylor is currently investigating these matters for you and will be in touch shortly with his response. Kind Regards,Greg Davies - Senior Branch Manager
5/5
TrustpilotGreat estate agents
Great estate agents. Customer Service was fab. Leah and Tom were both very helpful and kept me up to date and chased solicitors etc. On the day of completion there was an issue with the funds being released and it was late in the day when we got the keys but Tom arranged for them to be dropped off as soon as funds had cleared. I wouldn't hesitate to use them if I move again.
5/5
TrustpilotProperty selling
Property selling - Pro-active attitude, weekly updates, ready to assist with tasks over and above just marketing and finding a buyer. You get more than expected from these Estate Agents
We're so glad to hear about your positive experience with our proactive approach and dedicated service. Thank you for your kind words! Regards, Reeds Rains
5/5
TrustpilotFantastic service
Extremely helpful and knowledgeable staff. I took their advice on a couple of issues and, as a result, sold my property quickly. Nothing is ever too much trouble. Great service.
We're so happy to hear our team's advice helped you sell your property quickly. Thank you for your kind words and for recognizing our great service! Regards, Reeds Rains
5/5
GoogleExcellent Customer Service - I have used them several times over the last 8 years. Having just completed the sale of property through Reed Rains, I can sing their praises for the excellent service they provided throughout a lengthy 5 month transaction due to challenging circumstances with my buyer. Adam & Steve were continually on top of the sale process and provided timely honest updates to me. They would always listen and action my requests. Without their commitment the sale would never have reached fruition. Thank you!
Dear Nick, Thank you very much for your 5 star review and kind words. Stephen and I were very pleased that the sale went through and hope you enjoy your new home. Regards, Adam.
5/5
GoogleI, and my late husband, have dealt with Reeds Rains Estate Agents on many occasions over the years and have found them to be extremely helpful and professional in their dealings, with very satisfactory results. In particular I would like to recommend Adam Pritchard who is always ready to answer any queries I may have. I know I can rely on him and indeed all the staff at Reed Rains to assist with marketing my properties in a friendly, business like way, enabling the transactions to reach a successful and stress free conclusion.PositiveProfessionalism
Christine, thank you for your kind review. It has been a pleasure dealing with you and will always be here for any help you need going forward. Best, Adam.
5/5
GoogleWe've recently sold our flat through Adam at Reeds Rains in Folkestone, and we are really pleased with the service we have received. He stood out amongst other local agents for his honesty and simply through being himself. We needed to sell quickly to secure our next home and his advice on that matter was incredibly helpful. He gave us a very fair fee and was flexible about our pricing, and he helped us to get our flat on the market within a few days, photos and all. We sold for a very good price within 8 days of listing it and since then, Adam has been keeping a check on the solicitors and other agents in the chain, updating us along the way. If we ever move again (I hope not!) then we won't hesitate to give Adam a call.PositiveResponsiveness, Quality, Professionalism, Value
Dear Sarah, thank you very much for your kind review. It was a pleasure dealing with you and Ed and I hope you enjoy your new home. Best Regards, Adam.
1/5
TrustpilotDeposit not returned
Moved out of a property over 2 weeks ago, no deposit returned even though full return was authorised by the landlord. No communication from the office, no one replies to emails honestly shocking from all departments. We have even been chased for rent that is not due. Our deposit seems to have disappeared into thin air and no one will get in contact with us from Reeds Rains Didsbury, we are horrified at the whole process with them. We received an email to say our deposit was no longer being protected over a week ago, but it has not been returned to us since it was sent, so where is it? DO NOT USE THIS LETTING AGENTS
5/5
TrustpilotResponded quickly to request for…
Responded quickly to request for information on property and good communication during placing offer.
We're so glad we could provide quick responses and clear communication throughout your offer process. Thank you for sharing your positive experience! Regards, Reeds Rains
5/5
TrustpilotGreat customer service
Great customer service , great staff, pleasure to do business with , highly recommend.
We are so happy to hear you had such a positive experience with our customer service and staff. We truly appreciate your kind words and recommendation! Regards, Reeds Rains
5/5
TrustpilotVery responsive
Very responsive, clear and well organised appointments for viewings.
We're truly happy to hear that our viewing appointments were clear, well-organized, and responsive to your needs. We appreciate your positive feedback. Regards, Reeds Rains
5/5
TrustpilotThank you all for all your hard work…
Thank you all for all your hard work you are an amazing team
We are so happy to hear such kind words about our team's hard work. Thank you for your wonderful feedback! Regards, Reeds Rains
5/5
GoogleThe agents at Reeds Rains Folkestone were very helpful during my recent house purchase, and kept me informed throughout the process. Buying a house can be stressful at times, and it was very reassuring to have an organised team of people who I could call for an update on how things were progressing. I'm also very grateful for their prompt responses to emails and for their quiet attentiveness to completing the sale.PositiveResponsiveness, Professionalism
Dear Tamzin, thank you for your very positive review. I am glad you found our service impressive and would of course be delighted to help you buy or sell again in the future. Best Wishes, Adam.
5/5
TrustpilotFantastic communication
Excellent from start to finish and great to work with.
We're so glad to hear you had such a positive experience working with us from beginning to end. Thank you for your wonderful feedback! Regards, Reeds Rains
5/5
TrustpilotKeep up the good work
They know their job and are reasonably priced
We're happy to hear that our team's expertise and pricing met your expectations. We appreciate your kind words. Regards, Reeds Rains
5/5
TrustpilotMy property at Leyland is being managed…
My property at Leyland is being managed by Reeds rains, Chorley branch. Being a new landlord and also converting my property into an HMO has been extremely stressful. But thanks to all the staff at the Chorley branch for helping me out with every step; particularly the Lettings manager Nick Reid. He has so much confidence in his voice that it was very reassuring when I spoke to him; thereby making the whole process less stressful for me. Even after being transferred to another branch he continued to look after my property until it was all ready to be let out.I cannot thank you enough and I will highly recommend Reeds Reins. Fantastic staff!!
Hello - Thank you so much for taking the time to write a positive review, we're always happy to hear our team in our Chorley branch is providing a great property management service. We will be sure to pass on the good words!Many thanks,Reeds Rains
5/5
TrustpilotReeds Rains Woodseats - Angela is a star!
Just bought our first home where Reeds Rains were the agents. We had quite tricky sellers and the whole process ended up taking far longer than it should have, but Angela was an absolute superhero in pushing things forward for us, chasing the sellers and both sets of solicitors to keep the pressure on for us. Considering we were paying her a penny as she was working for the seller not us, she really went above and beyond to sort out our issues without ever making us feel like a burden.We'll definitely be asking for Angela when we come to sell our house in the future!
Hello Rosie - Thank you so much for taking the time to write a great review, we're so glad Angela and our Woodseats branch provided you with a great service, we'll be sure to pass on the good words. We look forward to hearing from you in the future!Many thanks,Reeds Rains
5/5
TrustpilotThanks for excellent service and…
Thanks for excellent service and support that i have received though out the process of buying the property that i really like. Thanks for professionalism and making this experience nice and smooth.The whole team were very friendly approachable easy to talk to and helpful.Special thanks to Gemma, Bin and Daniel you guys are amazing. You made my experience of buying the property easy nice and smooth. Your work is Really appreciated by me and my family. Thank you once again.Regards K.D.Tamin
Hi Khaga - Thank you for taking the time to write such a positive review, we will be sure to pass on your kind words to the team.Many thanks,Reeds Rains
5/5
GoogleOur experience with Adam and his team while purchasing our first home was an absolute joy! From the initial stages of searching for the perfect property, to finalising the transaction with the solicitor, this company truly exceeded our expectations. Their exceptional communication skills and expertise made the entire process seamless and stress-free.
Dear Abi, thank you very much for your positive feedback. I will pass on your kind comments to Adam and the sales team. Kind regards, Stephen Dumbrell, Franchise Director.
1/5
TrustpilotDO NOT RENT FROM THIS COMPANY!
DO NOT RENT FROM THIS COMPANY! I am a teacher and work full time and am a professional person in every aspect. I rented a property and when I moved in it was filthy and I discovered fleas in the carpets as the previous tenants had kept cats against the rules of their tenancy agreement. The inventory they gave said the property was in "good, clean condition" throughout. It was disgusting. I contested this straight away. Nobody ever got back to me to address these issues or offer support. I have now been given an inventory upon moving out which shows the damages and obviously says I have caused them. Whilst I was living there their contractor came out to collect a quote for new carpets which had been damaged by the cats and to keep that money from the previous tenants' deposit. There is some kind of scam going on because they provide you with a copy of the inventory which says it is in great condition but are obviously taking money from people's deposits each time. I think they hope most people will give up pursuing them for money in the end if they make it difficult but I intend to go all the way to the property ombudsman and take legal action if I need to. I have sent photos taken the day I moved in, all emails sent and received to local branch for investigation. They were sent tracked and tracking shows they were received two weeks ago but I have yet to hear a thing. Meanwhile my deposit gathers interest in their account whilst they recieve rent from a new tenant. Thoroughly corrupt. Pontefract branch.
HI Miranda, sorry to hear this. Could you let me know which branch you were dealing with so i can look into this further. Kind regards Emma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds Rains's Folkestone and Hythe office has 2,071 reviews across two platforms: 169 on Google, 1,902 on Trustpilot (across the whole business).
Reeds Rains Folkestone is rated 3.8 out of 5 across all 2,071 reviews, and 4.7 out of 5 on Google from 169 reviews.
Reeds Rains Folkestone, 85 Sandgate Road, Folkestone, CT20 2AF, Folkestone and Hythe, CT20 2AF.
