Reeds Rains Folkestone reviews in Folkestone and Hythe

★★★★★ 5/5

Trustpilot

Was kept up to date with the process

Was kept up to date with the process. Email about every viewing and progress.

Mrs · 18 June 2026

★★★★★ 5/5

Trustpilot

Selling my Mother’s property as a POA.

I would recommend Reeds Rains. I was amazed on how professional they came across. Tom came to value Mum’s property looking very professional and smart. A good rapport was instantly there. Mum had gone in to a care home and Tom had empathy with my situation and took his time to talk about the value of the house. He proceeded to take photographs which looked very good. Tom was positive the property would sell and there would be a lot of interest. There was a lot of interest, and Tom kept me updated at all times. The other staff are also very professional. I cannot thank Reeds enough for everything they have done. They absolutely are the best Estate Agents, they work very hard and deserve the 5 star review.

Tracey · 4 July 2024

★★★★★ 1/5

Trustpilot

House was put on the market in june

House was put on the market in may. Accepted an offer on property in July. We was then offered to use there in house solicitors (oniell patient solicitors )was told it would make things quicker. The buyer was a cash buyer so straight forward. Well here we are in the middle of october and still waiting on sale to go through. All down to the solicitors we was given. Me thinking them been local no they on an industrial estate in Cheshire. Even had buyer calling my estate agents complaining on how slow things are going as they are living in a caravan ready to move in and have been for months. Well its no luxury here all packed up ready to move out. Cooking from camp stove. I would never have taken there advice and used there supposedly in house solicitors. Mental torture. Should not be put under this . Something so straight forward made difficult. Leaving 2 familys in limbo..

Shaun · 19 October 2021

★★★★★ 5/5

Google

The sales team listened to our wishes from the start of proceedings and were consistently supportive throughout. Communication and response was exemplary, Adam and his colleagues had a particularly difficult phase near the end and pulled it all together. In fact we wouldn't have bought our lovely new house if Adam hadn’t clinched the deal with us. Well done, highly recommend this team.

Maria · 10 September 2025

★★★★★ 5/5

Google

Excellent service from both Reeds Rains Estate Agent and Lettings at Folkestone. They are diligent, professional and trustworthy. You know you will receive good advice and communication from them. We have used them over many years to buy, rent and now sell a property recently, and never been disappointed with the advice/communication. Thank you Adam and Phil and your teams.

Lynda · 26 October 2023

★★★★★ 5/5

Google

We bought and sold through Reeds Rains and had a smooth and positive experience with this estate agent. A big thank you to Adam Pritchard who managed both our sale and purchase from the beginning - excellent communication and we was always kept in the loop from start to finish! :)

Amelia · 28 April 2024

★★★★★ 1/5

Trustpilot

bad customer service

They have been my estate agents for more than 5 years. I had requested them that I would pay the contractors directly for some works inorder to reduce the price. But despite the fact that they agreed in writing that I will be paying the contractors directly, they still paid the contractors which led to loss of money for myself. There is no one point of contact. They charged me twice for renewal fees in 1 month. Whenever you ask them they just redirect to renewal team, accounts team, local branch, maintenance coordinator.

Debdeep · 13 September 2021

★★★★★ 4/5

Google

Reeds Reins assisted us in the sale of our house in Folkestone. Overall they are efficient and transparent although some staff members are clearly more proactive and helpful than others. We conducted all the viewings ourselves with an agent present and because of that we had the opportunity to personally meet our potential buyers and secure a good price which exceeded the initial valuation. Special mention goes to Habil for being genuinely kind and helpful.

B · 23 April 2025

★★★★★ 1/5

Trustpilot

holding my deposit for more than 2 months without reason. Extra charging for key delivery day!

very very unpleasent interraction, delaying the return of my deposit for no reason. Made me pay extra day of rent for making me return the keys in an office outside the city.... Now just holding my money without reason and kept telling me, we will sort it, we will sort it. Honestly I never heard of, or saw, a worse agent!!!

Diana · 19 June 2026

★★★★★ 5/5

Trustpilot

Huge thanks to Tim and Lauren :)

Huge thanks to Tim and Lauren, our experience with renting so far has been professional and friendly from both of you. You have been wonderful with everything from the property viewing and application to getting the odd job sorted out ready for us to fully make ourselves at home. Every interaction has been helpful and understanding. 10/10 for both of you. A very refreshing experience compared to previous experiences with letting/ estate agents. Thank you!

Gabriella · 11 September 2024

★★★★★ 5/5

Trustpilot

Been supportive through all my…

Been supportive through all my application...they understood ive had a tough time since my Husband passed away

Margaret · 8 September 2026

★★★★★ 1/5

Trustpilot

Macclesfield branch are the worst…

Macclesfield branch are the worst estate agents our family have ever come across in 60 years of buying and selling properties in the UK! Reed Raines recommended a conveyor based in Leicester (miles away from us) in November 2020, we had to chase both of them all of the time. Reeds Raine were rude and aggressive, and we’re not working for us, in our best interest (and we were paying their bill). The Conveyancing (Premier Property Lawyers) cost us over £40k by their incompetence and Reed Raines staff were unsupportive to us and had an over familiar interest in selling our property to a family friend. We pulled out at the end of March still unsold, due to both companies inefficiency and unprofessional work. Don’t use Reeds Raine, especially Macclesfield branch.

Julia · 3 August 2021

★★★★★ 5/5

Trustpilot

Reeds Rains at Hazel Grove amazing service!

Reeds Rains at Hazel Grove have been the best! From the moment I met Dean I knew that I wanted to use the Hazel Grove Branch. Dean and his team have been amazing, very professional, attention to detail, always there to answer my queries, very friendly and knowledgable. They have been there every step of the way and supported me throughout the process that hasn’t been easy for me to understand but they have always explained and reassured me.

Andrea · 25 June 2024

★★★★★ 5/5

Trustpilot

Staff was great,good communication and…

Staff was great,good communication and taking their time to explain things through. Would recommend the service over again

Ms · 27 August 2026

★★★★★ 1/5

Trustpilot

Private tenants AVOID ! BULLIES

Private tenants AVOID !! Never in my life have I felt intimated by a company until my dealings with reeds rains. Absolute bullies. Staff are disgustingly rude. ( Apart from Ellie, I think she is the only one who seems to have undergone any customer service training ) One lady just turned up at my house with a front door key and told me shes coming in to inspect, I asked for half an hour as I was in an important phone call. She told me that doesnt matter, she needs to come in she isnt waiting half an hour and she has a key so WILL be coming in. Alls I was asking was for a bit of time to re arrange my phone call they cant even respect that. She was made up to exert her power that she had a key for my house and was coming in. Hope that made you feel good you horrible woman. House was dirty and an overflowing bin in the living room on my 1st day, therefore caked in flies each window was a graveyard of dead flys. Oven thick with grease. (Despite being told this was being professionally cleaned before I will get the keys) I was told any maintenance issues, reeds rains sends someone to complete then charge landlord. No I sent an email with some maintenance issues and got a section 21 back! They want the house back. Landlords friend came and did some odd jobs after a long while. Not the service I was sold.

Chelsea · 14 June 2021

★★★★★ 5/5

Trustpilot

Professional

They handled the sale of my property in a professional manner with great communication through the whole process.

Stu · 24 August 2026

★★★★★ 1/5

Trustpilot

ReedRains and religious beliefs

I tried to apply for a mortgage adviser position with Reed Rains. Due to my religious beliefs I was not able to work on Saturdays. Reed Rains were not able to accommodate my religious beliefs despite the fact I offered Sundays , they have many advisers and several estate agency offices in the area and we are in the 21st century. They claim Saturday is a busy day at estate agents (even though appointments were telephone calls only and could be any time) and would not budge to consider even a part time role. The discussion was with an area supervisor in the North West. Reeds Rains are now beginning to address the issue!

D · 23 May 2021

★★★★★ 1/5

Trustpilot

I am a landlord that's worked with Reed…

I am a landlord that's worked with Reed Rains to manage our property in East London. There has been little need for interactions over the last few years other than the odd visit and collection of rent. However, over the last 6 months, our tenants have unfortunately slipped into arrears of around £10k. Reed Rains has not managed this situation very well, there has been little effort to communicate with the tenants other than rent invoices being sent from an office 200 miles away. It was mentioned three months ago that the tenants might have vacated the property. This was only checked last week with an abandonment notice being placed on the door. Despite repeated requests to be contacted or find out who deals with the property and us as a client nothing has been done. What I have been getting is passive-aggressive emails from the team at credit control taking no responsibility and showing no empathy for the fact we are £10k in arrears with no end in sight and that we could have been better head of the problem. Again there has been no one to speak with to discuss the matter.Our experience of this company and lack of customer service here is shocking, in this case, there certainly have not operated in the best interest and on behalf of the client.

Daniel · 21 May 2021

★★★★★ 1/5

Trustpilot

MCR City Center Branch - 0/5

I am landlord, I was on fully managed service with RR. RR selected some bunch of thugs as tenants for my house, Tenants never paid rent on time and stopped paying after 3 months completely. RR did literally nothing, RR failed to effectively do the pre-tenancy checks, referals, failed to notice that tenants had dogs at my property, RR also made blunder when sending S21 notice, it was rejected by solicitor. There is no dedicated property manager, it keeps changing and you need to keep explaining to the new property managers. its big NO-NO agency, avoid yourself a horror and choose some other trustworthy agency.

Pradeep · 20 May 2021

★★★★★ 5/5

Trustpilot

Used Reeds Rains @ ballyhackamore first…

Used Reeds Rains @ ballyhackamore first class service from Martin the most relaxed house selling experience from start to finish. Very professional in all dealing would highly recommend this estate agent.

David · 25 May 2026

★★★★★ 5/5

Trustpilot

Reeds Rains Hull

Reeds Rains Hull - EllieThis review is in regards to information i required after leaving my property.I needed information regarding a number of things when i had left Reeds Rains, the main being information on my deposit and how to correctly ask for a refund etc. Ellie replied very quick and reached out to me with all of the updates to do with my deposit refund. I never felt like i was waiting for a response and she handled my needs with what i would deem as above and beyond customer experience.I had a lot of bad experiences with the Hull Branch of reeds rains, especially in recent years. But Ellie was fantastic and couldn’t have done more for me.Nathan K

Nathan · 20 May 2024

★★★★★ 4/5

Trustpilot

Myself and my husband a viewed a property…

Myself and my husband viewed a property through Reeds Rein last week. I wanted to pass on how great our experience was with Louise who did our viewing. Louise was professional, but friendly, honest and knowledgeable, and did not rush us through the viewing. We have viewed houses previously and I honestly can say Louise was one of the best we have dealt with. She is a credit to your team. We have made our decision about the house, and how we would like to proceed. I know Louise is going to be in touch soon, so will look forward to speaking with her.

Emma · 23 February 2021

★★★★★ 1/5

Trustpilot

Rude estate agent

Today I accompanied my mum to a house viewing and the estate agents showing us around was awful. For the first few minutes that we were in the house she was perfectly pleasant and professional. However, after a conversation between my mum and I where we indicated that the kitchen and garden may be too small for my mum’s needs, the member of staff very quickly became rude and dismissive of everything we said, and her entire demeaner changed to one of irritation. After seeing the downstairs, I asked my mum if she wanted to look upstairs. Before my mum could even answer, your member of staff cut her off with a very sharp “What’s the point in looking upstairs if you’ve already decided it’s wrong?”. Firstly, we hadn’t decided that it was “wrong”, we were just commenting on things as we saw them (we also made lots of positive comments). Secondly, I was addressing the question to my mum because she has mobility issues, and what I was really asking her was “are you physically comfortable enough to go upstairs today?”, which my mum knew, but didn’t get the chance to answer because she was very rudely cut-off. Thirdly, if we’ve travelled there to see the house, we’re going to want to see all of it. That should be common sense. After seeing the rest of the house and making lots of positive comments, we were discussing it in the downstairs hallway. It was obvious that the estate agent just wanted us to leave, she had clearly decided that we were wasting her time. When discussing the garden, mum said that she ideally wanted something bigger. The estate agent asked where mum lived, and then snapped “Well, the garden you’ve got is like a postage stamp!” which was very rude and totally irrelevant. Mum had already explained that she has mobility issues, and now she explained it again, stating that the reason she wanted a bigger garden than what she has now is because she’s struggling to walk to dogs and she wants them to have a big garden to be able to run around in. My mum shouldn’t have to explain her motivations of her criteria for a house to the estate agent, especially when she had already told the member of staff that she has a disability. That is none of the estate agent’s business! We both loved the house and mum is considering putting an offer in, but staff should be trained to a better standard than that.

Lucy · 9 February 2021

★★★★★ 5/5

Trustpilot

Very professional

Very professional, friendly and knowledgeable. Keep clients up to date with progress.

Customer · 21 September 2026