Reeds Rains Folkestone reviews in Folkestone and Hythe

★★★★★ 5/5

Trustpilot

Reeds Raines Rye - Lettings Manager

What a great team - over the last few years ( 3 at least ) I’ve used Reeds Raine for my rental properties and the sale of my home. The team works really well together, giving a seamless joint between “Lettings” and “Sales”. Lydia has been a constant, contactable touch point - her assured and local knowledge is a real benefit, providing insights and contacts that have made the “landlord” role easy and hassle free. Lydia has personally formed an invaluable bridge to the Sales team. It was Lydia’s high levels of customer service that formed my decision to use the Rye Reeds Raines Team to sell my house. Stuart pulled out “all of the stops” to get the sale of my property across the line to my set deadlines - leaving me free to focus on the purchase of my new home. I recently visited my old “home town” and was given a warm welcome by Lydia in the Rye office. I would highly recommend the Lettings (Lydia) and Sales team ( Stuart). Jim Creavin

Jim · 23 March 2022

★★★★★ 5/5

Google

Reeds Rains werre so helpful from beggining to end. Coukdnt fault the entire purchase.

Jen · 11 March 2026

★★★★★ 5/5

Trustpilot

Stress free move

What can be one of the most stressful events in life, selling a house and moving home was made much easier with the help of the staff at Reeds Rains (Bamber Bridge)Their expertise and advice was invaluable, from getting the house valued and on the market, to organising viewings and working with the solicitors and buyers as the sale progressed. We had a sale agreed within 3 days of our house hitting the market.All the staff are so professional and friendly and were there to answer any queries and support us throughout the process. I can't thank Rebecca enough for keeping everything under control, which really made this move stress free for myself and my family.I wouldn't hesitate to recommend Reeds Rains to family and friends.

Deborah · 15 March 2022

★★★★★ 1/5

Trustpilot

Reeds Rain York branch avoid at…

Reeds Rain York branch avoid at all costs whether a landlord or tenant. Terrible customer service, lied to on multiple occasions, they will attempt to milk fees from commissions on maintenance work the tenant hasn't requested. They are now refusing to return the tenants deposit where there is a dispute between Reeds Rain and the landlord (I.e nothing to do with the tenant). Tenants beware....!

Observant · 1 August 2024

★★★★★ 1/5

Trustpilot

Reeds rains is the worst estate agency…

Reeds rains is the worst estate agency I have come across. I had a viewing on one of their property to rent in Eccles new road and I have send our interest on that property and they said they will let me know about landlord’s decision. I made 2 phone calls in one week period after seeing no response from the agency. They were very rude over the phone and were not approachable at all. They asked me to wait for their email to get the update. Even after more than a week, my husband rang them today on 26th September 2023 to get an update, they said the property has been given to other people. They made us to wait for their update more than a week , very rude over the phone and not given any update. I won’t recommend this agency to any of my friends.

Jincy · 26 September 2023

★★★★★ 5/5

Trustpilot

5* for Maria @ Reids Reins, Rothwell!

I recently purchased a property through Reids Reins in Rothwell, Leeds. Maria Hammill was the lady I dealt with most out of the team and I couldn’t fault her service at all! From waking up early and giving me access to the property (for a second viewing) before she started her shift to sending me little pictures and updates of things that had been done in the house whilst the purchase had been going though, she was amazing! Thank you so much!

Abby · 17 February 2022

★★★★★ 5/5

Google

Adam and his team worked very hard to sell 4 Aaron House as there were complications mainly the original developer having left the property in a bad state due to bad building. I very much appreciate the time , effort and help that went into selling my property Anna GrantPositiveProfessionalism

Anna · 26 October 2021

★★★★★ 5/5

Google

I am very pleased I chose Reeds Rains as an agent. Throughout the whole experience they handled matters with the upmost professionalism. I can highly recommend Adam who progressed my sale and supoorted me through my times of worry. Great job by the whole Folkestone team !PositiveResponsiveness, Quality, Professionalism, Value

Natasha · 26 October 2021

★★★★★ 5/5

Trustpilot

(Review for Reeds Rains

(Review for Reeds Rains, Pemberton, Wigan)We received excellent service from start to finish. Our initial valuation by Jemma showed thorough research and knowledge of the area. We had a few issues higher in the chain, which Emma was always on hand to help us with and chase up. Great communication throughout. The mortgage broker Sandi (embrace financial services) based n branch is extremely helpful and helped make that side of things really easy for us. We can’t thank them enough for helping us sell our house and get into our new property, and would not hesitate to go with them again. Would definitely recommend.Estelle and Gary Mc

Estelle · 13 February 2022

★★★★★ 5/5

Trustpilot

Reeds Rains Rothwell Branch

I've had dealings with Reeds Rains in Rothwell for over 12 years, the level of service from Greg and his team is outstanding. I can honestly say I've never dealt with an estate agency quite like this one. They are all willing to go above and beyond for the customer.To this end I have to specifically mention Maria Hammill. Maria recently helped me sell my house, there was nothing that was to much trouble for Maria, her customer service was exceptional, she passed all levels of expectation. If you live in the Rothwell area and are looking to sell a property I would highly recommend working with Maria.

Adrian · 12 February 2022

★★★★★ 5/5

Trustpilot

Alison Whiteside Super Agent!

The service I have had from Reeds Raines Bamber Bridge could not have been better. Alison Whiteside has been exceptional, her attention to detail was perfect. Communication was excellent, she let me know at every stage where we were and what was happening. Neither Alison or Rebecca seem to tire of my constant requests to constantly go back to the house 😃 This house purchase couldnt have been improved. 7 weeks start to finish! A Big Thankyou XXX

JM · 19 May 2022

★★★★★ 5/5

Trustpilot

Recently purchased our new home with…

Recently purchased our new home with Reeds Rains ( Hebden Bridge ) . Sam Williams and the team could not of been more helpful and accommodating 😊. Sam always got back to me in relation to any inquiries ( unfortunately there were many 😂 ) , in a professional and courteous manner . Therefore, helping to reduce the normal stress and worries when buying a new home 🏠 Would definitely use Reeds Rains in the future 😊

Julie · 1 July 2022

★★★★★ 5/5

Google

Adam at reeds rains estate agents was fantastic, really helped us get the property over the line, even know our solicitors was useless. Would highly recommend Adam at reeds rains.

Lennie · 26 October 2023

★★★★★ 1/5

Trustpilot

St Helens branch

St Helens branch - very clearly they appear to be writing their own reviews. I have dealt with 5 x different estate agents so far and without doubt these were the worst by some margin and when I use the word worst I am aware of it’s implications. Unprofessional, poorly trained and rude staff - had an absolute nightmare experience buying a property through them. My advice would be to use someone else or/and look at all the negative reviews to gain some idea of their level of professionalism. Impossible to give a minus score but I would have if it had been possible. Amateurs!!

NG · 6 September 2023

★★★★★ 5/5

Trustpilot

Would highly recommend!

I sold my house with Reeds Rains Pemberton and used their suggested solicitors (Stephenson's). We were so pleased with their customer service, professionalism and efficiency over our selling process. There were some bumps in the road and complications that arose (never from our side) but they were handled extremely well by all, especially Emma. We are now happy in our new home, all thanks to the support that we received throughout from Reeds Rains - they really did go above and beyond!

Emma · 25 January 2022

★★★★★ 5/5

Google

Reeds Rains Estate Agents Folkestone did a fantastic job They sold my property so quickly on the market and I am delighted I picked them I heartily recommend their service Thank you all

Nancy · 10 September 2025

★★★★★ 1/5

Trustpilot

No respect for tenants, choose anywhere else

Spoken to like a second class citizen any time I needed anything, our contract said we would be contacted 2 months before the tenancy ended to see if we wanted to renew. When I chased this up after it didn't happen, I was told that I had to speak directly to my landlord. We then got a section 21 from reeds rains, but whenever we tried to contact them for help we were told again 'speak to your landlord'. They also copy and pasted my emails to them (Reeds Rains) and sent them to our landlord without our permission.They might not care about us now that we're 'just tenants', but when we are buying next year they will care when we go absolutely nowhere near them.ETA they now have our old property listed for rent with blatant lies on the advert, one being that there is OFF ROAD PARKING (there is not anything of the sort). Don't trust them!

Charlotte · 30 August 2023

★★★★★ 5/5

Trustpilot

I am writing this review to express my…

I am writing this review to express my gratitude to Reeds Rain Hazel Grove. Dealing with branch manager Dean Brandreth is making my house purchase very smooth. He always gets back to my emails promptly. If I have any questions or issues to the sellers he will pick it up very quick and get back to me pretty quick . As the sellers are not residing in the UK anymore he had to sort out few issues after my survey . He has been very professional, responsive and understanding . Couldn't ask for a better service. Highly recommended

Narinenorris · 4 January 2022

★★★★★ 5/5

Google

Adam and Stephen were extremely helpful with both the sale of our current home and purchase of our new one! They went above and beyond to make sure it all went through. And also talked me through the whole process step by step! Would 100% recommend them!PositiveResponsiveness, Quality, Professionalism

Kelly · 26 October 2021

★★★★★ 5/5

Trustpilot

Highly recommend

I am writing this review to express my gratitude to Reeds Rains St Helens following Steph visiting my home yesterday to complete a valuation on my property. What an asset she is to this branch. I have used Reeds Rains in the past to purchase my current property and couldn’t of asked for a better service at the time, however yesterday, Steph went out of her way to provide me with support and ensured that I had everything I needed. She was super patient and I cannot thank her enough for everything. Steph contacted me beforehand to confirm the visit which again was reassuring having been let down by other local companies. She went out of her way to ensure that both my children felt included and allowed my daughter to ask any questions during this time. Please pass on my thanks to her and I will continue to promote this wonderful estate agents to friends and family moving forwards.

Heather · 16 December 2021

★★★★★ 4/5

Trustpilot

We felt in good hands

We felt at ease and happy to sell our property with Reeds Rains.

E · 5 March 2026

★★★★★ 1/5

Trustpilot

Poor experience

Absolutely useless service. No surprise that people could not sell with this agents. Wanted a viewing but after multiple calls over a week, manged to get an appointment. When actually got there, the tenants were not informed of the booked visit. Promised a call back to rearrange the appt, but nothing. No responses even after leaving so many messages with the team. Very poor and unprofessional service. I wouldn't use them to buy, sell or manage my lets after this experience. What a disappointing experience 😪.

Reeba · 14 August 2023

★★★★★ 5/5

Google

Our Sales Progressor, Ellen, was brilliant. She was organised, efficient, and helped keep everything on track so that we were in the new house in great time. Would highly recommend.

Lianne · 2 October 2025

★★★★★ 1/5

Trustpilot

Chaos, inexperience, under qualified

Staff do not have a clue what they are doing by the looks of it, received so many documents littered with so many errors from all kinds of departments that do not communicate with one another. They dodge questions and facts like politicians or criminals, too scared to tell the landlord when he is wrong and unlawful or breach of their own terms of a tenancy agreement. Negligent or maybe even considered fraudulent tampering of notices to make their documents appear valid. Even down to simple maths (KS1 addition that my 6 year old could complete) they do not seem to be able to grasp. Denial demonstrated on all things that they are incorrect about, which I’m clever enough to have all in emails/writing. I’m embarrassing to have this agent operating, I’m not saying I know everything but I’ve had to correct and school them on a lot of aspects of our tenancy, so much so that I’m tempted to send them an invoice for my time! Avoid this agent at all costs, they side with landlords even if they are in the wrong and simply do as they are told by their clients, this isn’t always the right or ethical thing to do and certainly In need of some training/business transformation or redundancies. Avoid!

NA · 10 August 2023