Trusted Agent profile · Folkestone and Hythe

Anvalis Folkestone and Hythe reviews

3.5

★★★★★ Good

2,632 reviews across 2 platforms

Turketel Road, Folkestone, CT20 2PA, Folkestone and Hythe, CT20 2PA

Anvalis's office in Folkestone and Hythe, at Turketel Road, is rated 3.5 out of 5 across 2,632 reviews on two platforms, including 104 Google reviews rated 4.4. See how it compares with other estate agents in Folkestone and Hythe.

Google logo

4.4 / 5

104

Reviews on Google

This office

Trustpilot logo

2,528

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Folkestone and Hythe office, from every platform, shown as written. First names only.

1/5

Trustpilot

Inaccurate property details but will not correct

Insists on listing my house with inaccurate room details e.g 3 beds instead of 4. Refuses to correct.

James · 8 June 2022

Agent replied · 26 December 2024

Hi James,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about your property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

zoopla has been on my pc for 1many…

zoopla has been on my pc for 1many years or more very reliable ,and very easy to use .im glad its there ,I check it regularly. .

John · 19 October 2020

Agent replied · 26 December 2024

Hi John,Thank you so much for your comments and for leaving us a five star review. It is great to hear you find our site reliable, and we hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Too much expensive rental properties

Too much expensive rental properties. Not at al student friendly. Also its for a whole year booking. No student or short time visitor can avail the properties

Sarah · 15 October 2020

Agent replied · 26 December 2024

Hi Sarah,Thank you so much for taking the time to leave us a review. Our tools and services improve and become more effective with feedback and data from users like you.We are very sorry to hear that you have been unable to find a suitable property. Here are some help center articles showing you step by step how to complete a residential property search in just a few taps on your preferred device which you may find helpful:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517&https://help.zoopla.co.uk/hc/en-gb/articles/360006063738We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, please get in touch via our Help Centre:https://support.zoopla.co.uk/Good luck with your search!Many thanks,Zoopla Support

3/5

Trustpilot

Keep getting notifications of houses…

Keep getting notifications of houses that are not suitable for us. We need 4 bedrooms, downstairs wc/bathroom, lounge, dining room, kitchen, garden, garage, if possible 2nd lounge.

Barbara · 13 October 2020

Agent replied · 26 December 2024

Hi Barbara, Thanks so much for taking the time to leave us this review and we're sorry to hear about the unwanted alerts you are receiving. You can manage any push notifications and email alerts you have set up by following the steps in this help center article: https://help.zoopla.co.uk/hc/en-gb/articles/360005979578Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support

4/5

Trustpilot

If you could have a comment box for…

If you could have a comment box for each property. So you could put the pluses and negatives on each property before sharing it with your Partner.

Rach · 11 October 2020

Agent replied · 26 December 2024

Hi Rach, Thank you very much for leaving us a 4 star review. We really appreciate the time you have taken to provide us this feedback. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. Your comments have been passed onto the team who are responsible for our property experiences. If there's anything we can do to help you with in the future, be sure to visit our Help Centre where you may find a designated section for property seekers:https://support.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Totally useless company

Totally useless company. Their facts are inaccurate and in many cases total lies. Wouldn’t trust anything in relation to prices.

SIMON · 23 February 2022

Agent replied · 26 December 2024

HI Simon,Thank you so much for taking the time to leave us your feedback.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

5/5

Trustpilot

The zoopla respond quickly in my…

The zoopla respond quickly in my finding the property they send me fast the next available property in market so l enjoy their service. Thanks

Peter · 6 April 2021

Agent replied · 26 December 2024

Hi Peter,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you like our website and the property alerts feature. We hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Great website for property searching

Great website for property searching. Easy to navigate through and setting up alerts for new properties for sale is simple. Have used Zoopla over other sites.

Andrew · 12 January 2021

Agent replied · 26 December 2024

Hi Andrew,Thank you for your kind comments and for leaving us a 5 star review. We are very happy to hear that you find our site easy to navigate. We hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Happy home hunting! Many thanks,Zoopla Support

5/5

Trustpilot

We needed to move into a bungalow…

We needed to move into a bungalow because of my condition. Zoopla helped me assess price and area. It was very happy helpful in our search.

Martin · 10 January 2021

Agent replied · 26 December 2024

Hi Martin,Many thanks for your 5 star review. It is great to hear you've had such a great experience using our website, and we hope we'll continue to help you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

5/5

Trustpilot

Highly recommended

Zoopla always help to search specific properties that have a potential to meet my requirements. We highly recommend for everyone seeking to buy property

Daniel · 16 June 2021

Agent replied · 26 December 2024

Hi Daniel,Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a good experience with our site and the services we offer. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

5/5

Trustpilot

Looking to rent in Edinburgh

We are presently looking for a property to rent in Scotland and Zoopla have sent us an array of suitable properties to choose from

Angela · 16 June 2021

Agent replied · 26 December 2024

Hi Angela,Thanks for leaving us a 5 star review and for your kind comments. We're really glad to hear you have had a good experience with our site and our property alerts.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

5/5

Trustpilot

Happy customer

Very pleased with the response I’ve been having from zoopla they send me e mails of new additions and it’s so helpful much appreciated

Virginia · 16 June 2021

Agent replied · 26 December 2024

Hi Virginia,Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a good experience with our site and our email alerts. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

4/5

Trustpilot

Pleasant Experience

I have found Zoopla easier to use than other sites. I like the amount of detail that is given for each property. It works quickly and efficiently.

Tereasa · 29 September 2020

Agent replied · 26 December 2024

Hi Tereasa,Thanks so much for leaving us a 4 star review. We are happy to hear that you have had a pleasant experience with our site, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://support.zoopla.co.uk/All the best!Many thanks,Zoopla Support

3/5

Trustpilot

ACCESSABILITY

I AM SEARCHING FOR BUNGALOWS. REASON BEING WHEELCHAIR USER. NEED WETROOM/WALKIN SHOWER. GRAB RAILS, NO STEPS OR STAIRS.YOUR WEBSITE DOES NOT MAKE ALLOWANCES FOR WHEELCHAIR ACCESSABILITY PROPERTIES.

ALISON · 29 September 2020

Agent replied · 26 December 2024

Hi Alison,Thank you for leaving us a 3 star review. You can search for bungalows, or any other property type easily on the website and app. Here is a help centre article that will guide you through this step by step depending on the device you choose to use: https://help.zoopla.co.uk/hc/en-gb/articles/360006068617Please note that if there are no current listings for bungalows in your search area/criteria, then this option will not appear.You can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as wetroom. You can search for exact phrases using quotation marks such as "wheelchair access"; to exclude a term you can prefix it with ‘-’ for example -pets.We also have a large database of qualified agents who can help you with your search, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://support.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Very good site always keeps you in the…well informed agents

Very good site always keeps you in the picture as what comes on the market and easy to use

Kathleen · 10 April 2022

Agent replied · 26 December 2024

Hi Kathleen,Thanks so much for leaving us a 5 star review and for your valuable feedback. We're happy to hear you find our site easy to use and up to date. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

Requested for the historical listing to…

Requested for the historical listing to be removed from my property. My request was actioned immediately - extremely professional which is a rarity nowadays.

The · 11 June 2021

Agent replied · 26 December 2024

Hi,Many thanks for your 5 star review. It is great to hear you've received such great service from us. We hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

3/5

Trustpilot

Not very good

I ask for a certain criteria and price but the app still sends me any prices I’ve got to trawl through them all very frustrating

Ms · 26 March 2021

Agent replied · 26 December 2024

Hi Ms Ingoldsby, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to assist you with this and we'll DM you shortly for more information.Many thanks,Zoopla Support

5/5

Trustpilot

I was so pleased with service i emailed…

I was so pleased with service i emailed bout a property i was intested in got email bk from us hopefuly getting viewing next week thank u

Denise · 25 September 2020

Agent replied · 26 December 2024

Hi Denise, Thank you very much for leaving us a 5 star review. We're really glad to hear that you had a great experience using our site and hope it proves useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.If there's anything we can do to help you with in the future, be sure to visit our Help Centre where you may find a designated section for property seekers:https://support.zoopla.co.uk/Best of luck in your upcoming viewing!Many thanks,Zoopla Support

5/5

Trustpilot

Very useful they check the closest…

Very useful they check the closest houses near you and you always find the one you love. My review is 5 stars.

𝕏𝕤𝕖𝕣𝕪𝕟𝕏 · 23 October 2021

Agent replied · 26 December 2024

Hi,Many thanks for your 5 star review. We're very pleased to hear that you like using our website this much.We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://support.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support

3/5

Trustpilot

Not always accurate

Applied for quite a few properties on your website, everyone says available in your website, when I hear back they’re already gone but still advertised!

Jake · 24 March 2021

Agent replied · 26 December 2024

Hi Jake,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page. We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

4/5

Trustpilot

My experience has been positive

My experience has been positive. I've been able to filter my preferences efficiently. All good

Julia · 3 October 2022

Agent replied · 26 December 2024

Hi Julia,Thanks for leaving us a 4 star review. We're pleased to hear how pleased you are with our service. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support

3/5

Trustpilot

I've found zoopla fine but response…

I've found zoopla fine but response from estate agents to be very slow in responding

Keith · 28 September 2022

Agent replied · 26 December 2024

Hi Keith,Many thanks for leaving us a 3 star review and for your valuable feedback. We really appreciate the time you have taken to provide this to us.If the agents that you have contacted haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

They have been brilliant my house sale…

They have been brilliant my house sale fell through and they helped a lot with finding a new one very quickly thank you

Doreen · 6 August 2021

Agent replied · 26 December 2024

Hi Doreen,Thanks so much for leaving us a 5 star review. It's great to hear you have had a good experience with our site so far. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our New and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

4/5

Trustpilot

I say so far so good!

I say so far so good. I have not been able to secure a house as of yet but I hope to soon.

Mrs · 6 August 2021

Agent replied · 26 December 2024

Hi Mrs. Darrell,Thank you so much for taking the time to leave us a 4 star review. We hope you'll find your dream home soon! You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

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