Anvalis Folkestone and Hythe reviews

★★★★★ 1/5

Google

Would give below 1 star if I could. Absolutely the worst not just unprofessional but also rude, disrespectful and cheats vulnerable people. Raised issues to their director Lianne Woodhead who is even worse and a liar and manipulates what is said. Constant lies, fake invoices made to claim extra money. Blamed the tenant for rent not paid when the tenant had paid. Absolute frauds with no respect or work ethic and when points raised just cuts the phone and then shirks their responsibilities. Would highly advise to avoid and take business elsewhere. Not just unprofessional but horrible people. Added following response from them. I tried to complain via their procedures and was met with Lianne who would cut the phone, manipulate facts and not send the information. Its hard to take the complaint further when that is the boss and no point emailing as tried that for months to no avail. Their response is a standard response. Had to terminate business with them and lost money that they owed. Charged for work that wasnt done with no invoices provided. Flat was in an appalling state and did not manage the property at all just stole money. In the end had to cut our losses as never got the invoices nor retrieved money from them. They always stated the tenant was the issue but in fact the problem is with the estate agent. I guess you can't accept good service or for a company to be fair if their leader themselves is not providing a good fair service. It is appalling in this day and age that people like this continue to exploit the goodness of others.

Bee · 28 March 2024

★★★★★ 1/5

Trustpilot

The app won't let me give any…

The app won't let me give any information on my property to improve the accuracy because the Build My Estimate function doesn't work on Samsung phones at least. When you try to choose similar properties the yes and no buttons do nothing. It's been the same for months.

Nigel · 15 August 2026

★★★★★ 1/5

Trustpilot

Zoopla - don't waste my time!

Zoopla emailed me about remortgaging one of my rentals so I went online requesting details of current rates for my situation. Answered lots of questions, including personal ones about income - and what did they give me? The chance to tick a box asking for a broker to contact me by phone. I assume Zoopla are doing this for some payment from the brokering services. For my part, I resent them wasting my time!

WW · 21 September 2026

★★★★★ 1/5

Trustpilot

valuation estimates based upon inaccurate data. Avoid

This company issues valuation estimates on homes which may be wildly incorrect. In my case, severely under the value placed upon it by an independent agent. I offered to provide this valuation but this was rejected as they say they can only use the data they normally access. They admit "it is likely that there isn't much up to date information available on your property (due to works being carried out since the last sale, or it not being sold in some time), that a previous valuation or sale has recorded the property details incorrectly, or that there aren't many comparable properties available at present" They prefer to use this inaccurate or outdated data rather than a professional valuation. The result is that this seemingly trustworthy outfit gives out inaccurate "estimates" of value which can result in the owner losing sales as potential buyers think Zoopla is a true indicator of value. Its not professional and its "estimates" are probably wide of the mark. Users should have a health warning about this company!

Jeremy · 15 February 2024

★★★★★ 5/5

Google

Zymer was a class act throughout the buying process, got back to me immediately about any questions

Jack · 27 March 2026

★★★★★ 1/5

Trustpilot

Delusional rental prices

I have been looking for house or bungalow to rent for about two years now, i must say this sites rental prices are delusional, nobody with a brain is paying over £600 per month for any of the houses listed on their site, we would all rather live in a box...

Daniel · 8 July 2026

★★★★★ 4/5

Google

I think Woodhead is the best letting agency so far.They are always ready to listen to whatever complaints or problems we might be facing and providing solutions. And most importantly, their properties are beautiful, clean and comfortable to live in.Kudos to this great 👍 team. …

Wungeh · 10 June 2025

★★★★★ 1/5

Trustpilot

I have had ongoing issues with Zoopla…

I have had ongoing issues with Zoopla for years, and despite them being fully able to easily resolve all of them, they have chosen instead to cause me as much stress and in my case, since I have Adrenal Disease and have fully explained my situation to them, illness that is it totally unnecessary.Further to the previous issues I have had with them, three years ago, they decided to inexplicably update the listing for my Two Bedroom Victorian Cottage to a One Bedroom Bungalow, despite the fact that their listing was totally incorrect and a Two Bedroom Victorian Cottage becoming a One Bedroom Bungalow would be physically impossible.At this time my property was on the market and on the same page there were two listings of my property with two estate agents, with at least forty photos of my property, clearly showing it was a two storey two bedroom Victorian Cottage, and NOT a One Bedroom Bungalow, and yet Zoopla, helpful as ever, refused to correct this error, stating that it was impossible for them to do so, giving me the usual spiel about how their wonderful algorithm was ahead of its time, could not be incorrect, and could not be corrected, despite me the owner of the property, and the estate agents providing them with plenty of evidence that they were absolutely wrong.When I continued to have to argue with these incredibly obstructive and unhelpful individuals, as usual, since I am disabled, seriously ill, and already battling to sell my property for years against the backdrop of it being 500 metres from the location of the new Lower Thames Crossing, they insisted that they could not update my listing due to another company providing the information it being based on, and them having 'no control" over that.I subsequently wrote to that other company, and was then informed in writing that in fact they were fully owned by Zoopla and Zoopla were writing complete nonsense, and could in fact update and correct my listing at any time. I then emailed Zoopla with a copy of that email and Zoopla still refused to update my listing.Zoopla are petty, unhelpful, obstructive, and do not care one iota about the damage they do to anyone. I am, as I have already stated and as they are more then well aware, disabled, seriously ill, and was made to feel suicidal by their treatment of me and the situation I was already in, and that was made even worse by their poor treatment of me. Having to battle them for something that they should have put right after ONE email, and still continue to leave incorrect after umpteen requests and three years later, is ridiculous and demonstrates exactly how much they really care. They simply use and profit from your personal information, without your permission, and give no tosses whatsoever what it costs you if they use it incorrectly, and will continue to display it incorrectly forever if it suits them.Frankly one of the most appalling excuses for a "company" I have ever had the misfortune to have to deal with, and the fact that they pretend not to own the multiple other companies they do in fact own, including Prime Location, should tell you exactly how transparent they really are.Further to Zoopla's usual unhelpful and inaccurate response, at the time this issue was reported to them, and throughout, my property WAS For Sale with TWO estate agents and those listings were being displayed on my property's Zoopla page, I also provided the deeds from the Land Registry to my property, since I own it outright, which would be proof from the organisations they require, and they STILL refused to update their listing for my property. They did not ask for anything, but I provided these as evidence, and they still refused point blank to be anything less than obstructive at every opportunity. If they had wanted to see my property's EPC they were perfectly capable of looking it up, but it is pretty clear that Zoopla has no intention of helping anyone but themselves. They also, as I have pointed out, and as was pointed out to me, OWN the company who provides the data from which they publish their listings, and that company informed me that the statement that they cannot update their own listings on their own website is in fact total nonsense. I forwarded the email from that company to Zoopla, and emails from my estate agents on to them, and they still could not care less. The fact that my property was For Sale at the time that they were, for the umpteenth time, publishing completely inaccurate and misleading information about it, was precisely why I contacted them, and precisely why this matter was so important, but naturally, and as usual, since it does not affect them, they gave no tosses whatsoever. They continue to mislead, ignore the facts, take no responsibility whatsoever, and give no tosses at all, as you can see from their response.

Karen · 10 October 2023

★★★★★ 1/5

Trustpilot

Almost non existent customer service

Almost non existent customer service, the right hand has literally no idea what the left is doing. No internal communication from what I can tell. Cant speak to anyone, email or VR chat only. I cancelled one subscription to one of my businesses, they somehow managed to cancel one that i wanted to keep, the one i didn't is still live ! No one will answer the phone. Customers are complaining to me because they cant see their property advertised....all because Zoopla cant do their jobs properly - time to cancel in its entirety i think and maybe explore On The Market, surely cant be this poor!!

Steve · 19 September 2025

★★★★★ 1/5

Trustpilot

I would score this minus if I could

I would score this minus if I could, set up a payment plan for reduced payments for 3 months, then demanded I pay the missing payments as soon as the plan had ended and gave me a default notice for it. Keep well away from this con artist company, I will be contacting my MP and escalating my complaint, treated very poorly in deed

James · 9 February 2026

★★★★★ 1/5

Trustpilot

Misinformaton-la

As far as any reasonable person can be this is a complete waste of money resources and common sense - why would anyone think the services that Zoopla provide as “valuable” it is self serving contradictory and downright useless - akin to evaluating any form on intangible - I shudder to think who on earth would benefit from the data they provide. Rely on your estate agent and ignore the rest

Andrew · 28 November 2025

★★★★★ 1/5

Trustpilot

House is far lower than it should be

House is far lower than it should be. Zoopla use sale indicators from recent properties sold in your postcode area, which i have many flats in my postcode and only two detached homes. My other neighbour sits in another postcode and the value of their property is off the scale by comparison.Zoopla also show my house as 3bed house and wont change it to 5bed it actually is. They say data is taken from 3rd parties but I've validated this and its simply not true.They are flatly refusing to do anything and claiming its not in there power to remove or update the data shown on their webpage.

Hairy · 10 July 2023

★★★★★ 5/5

Google

Absolutely amazing team. Special thank you to Sue for being so amazing and always being there to answer all my queries. And thank you to Lianne for persuading me to see a place that Ultimately is now my new rental! I recently moved back to the uk from abroad and they have made this so easy for me. Can't thank them enough!

Jade · 26 July 2024

★★★★★ 1/5

Trustpilot

Zoopla are a law unto thier own...

Zoopla is a complete law unto their own. I have just checked the details for my house and the details are totally incorrect and will affect the sale of my property since that is one of the places that people go.All they could say is that they can't change the details which is a blatant lie so I have to suffer because of their incompetence.There was a point where people could change the details and I spent quite a long time ensuring that they were correct only for these idi'ts to do what they like.

Mick · 27 June 2023

★★★★★ 1/5

Trustpilot

Valuations are highly inaccurate

Valuations are highly inaccurate, misleading, and just designed to direct you to estate agents. Algorithm is archaic at best.

Paul · 20 December 2025

★★★★★ 1/5

Trustpilot

Terrible website - happy to waste flat buyer's time

Zoopla is a timewasting website as very few flats include the most important details, such as the annual service charge and annual council tax costs. You cannot search by this criteria; even though it is very simple improvement to implement. Every time I run a I search, I have to click into each individual property to look for the annual service charge, only to then find it's not there. This is a really important factor for flat-hunters, so I'm fed up with estate agents omitting this essential information. I then have to call or email, give them all of my details just to obtain the service charge, which then turns out to be extortionate. I currently pay 5K per year on my service charge and 2K on council tax. I wish to move somewhere to reduce my costs but so far I have clicked into around 50 properties and only 5 had the service charge. This is why I'm giving Zoopla one star as they're very happy to waste potential buyers time by not insisting estate agents enter this crucial information, which the agents already have.

London222 · 4 June 2023

★★★★★ 1/5

Trustpilot

Zoopla = False Statements & Misleading Information!

Zoopla give out totally wrong information, based on its own averages, NOT correct averages proportionate to comparable, like for like properties or location! It is nonsense. They THEN have the audacity to publish last sold prices, juts because Land Registry has the information in the public domain! Yet, the best and biggest portal in the UK, Righmove, with around 120,000,000 million hits per month, compared to just 60,000,000 for Zoopla, protects sellers, should they request that the last sold price is not displayed. And Rightmove does NOT create false averages, or display information that may be detrimental to a vendor; Zoopla does! This nonsense has made me, as a vendor and property professional, instruct my agents to NOT use Zoopla, and this will be the case again! They also seem to duck questions about either subject, and also avoid answering a simple question: Rightmove has a 14 week rule, where a property can only be relisted as a new instruction AFTER that period of time. Zoopla refuse to state what period of time they require; why? And what is it, since many people are reading this? And before I finish, let me show readers here how wrong Zoopla are in their valuations, that they CLAIM are true! I live in a road of mainly three bedroom houses, some detached, some semi detached, with around four or five houses with four or five bedrooms, and ONE tiny unit that would be a studio. The studio has an average price (according to these clowns) of £525,000 and yet sold for £100,000! That must have been fun for the buyer, misleading them, too! The very best house sold for around £700,000 and I imagine they would have been pretty annoyed to have Zoopla shve £200,000 off, putting off buyers who THINK the property is, therefore, over priced! If Zoopla know this (and they do, as I have complained to them many times, and others have) why do they still, misleadingly claim, that THESE are averages? They are fals! It has to be LIKE FOR LIKE, and that includes number of bedrooms, whether freehold or leasehold, detached, semi, wreck, refurb! And why publish sold house prices, that, to the average man or woman, buying once, maybe twice, only, in a lifetime. may put them off a brilliantly, refurbished property that has had £100,000 spent on it, which is NOT reflected in their figures?! My advice, dump this lot, and the more of us that do, the better! Zoopla equals false statements, and misleading information!Update, following reply:Yes, I know all of that, and what you have stated is EXACTLY what I and thousands of others are complaining about! Zoopla's averages are wrong! They DON'T offer anything, except misleading information. You cannot bunch together studio flats, flats, houses, and mansions and create an average! That is false. You SHOULD categorise; thus - all two bedroom flats, all three bedroom houses, all studios etc! All you have done is cut and past the ubiquitous reply, and once again this proves Zoopla to be misguided, and false in its information!You did NOT address the fact you publish sold prices, without the permission of the owner, either! Just because a sold price is within Land Registry's information, you should allow sellers to remove this, just as Rightmove do.This is just another example of a failing site, created by the same man that created Cazoo, it is failing fast! Hence, many agents, now, refuse to list with Zoopla, and who can blame them when Zoopla gives out false information; verified by the reply sent to me!!

BlueSky · 25 May 2023

★★★★★ 1/5

Trustpilot

Poor service if you challenge them

I contacted Zoopla because they had changed the value of my home to match a neighbouring property. This property is different to mine - has no garden, less historic features than mine (both Listed), no separate lounge, was on the market at the same time for £20K less, sold over 10 months later for £20K less than mine despite the rising house prices. I live in a converted Hall, so our properties are all very different. They agreed that there were disparities, so removed the records. I have had significant repairs carried out, including roof and wooden gutter replacement. They asked me to get a local valuation. I emailed them last month having had my house valued at a minimum £310K up to £325K by the most reputed local Estate Agent (award winner for the past 7 years in a row). Zoopla have refused to update my details. I registered a complaint via their survey, yet have had no response and my house is the only one on our street as showing as no current estimate. It feels like I am being punished for questioning their credibility ! They obviously altered the records which devalued my house by over £20K overnight, but now refuse to put it right. I also pointed out that their system has the wrong details for our street; our postcode is listed as a street 3 miles away in a nearby town, not under our street names. I used to trust Zoopla, but have serious concerns about the information they offer and their ability to deal with concerns.UPDATE IN RESPONSE TO THEIR REPLY BELOW: Whilst Zoopla claims to use sound information, that does not explain why they devalued my house price to match a different house on my street that had sold for a lot less? What computer told them to do that? The difference was noted before. They also agreed that something had gone wrong. My complaint is that they now refuse to put it right. I got the local valuation as they requested.Update in response to their direct contact: 06/04/23Basically refusing to do anything. They asked me to get a correct valuation, now send patronising messages telling me what Zoopla is for - I know what it is for ! Still refusing to enter the local estate agents valuation. Lets get this clear. Zoopla is the one that devalued my house by over £20K overnight. No search engine did that. My house sold for £20,000 more than the neighbouring property, which sold for £20,000 less 8 months later, as it is not the same as my house - mine was on the market for £20,000 more at the same time as this one ! The tracking was fine, until suddenly my house price has been reduced to the value of the other. Zoopla claims that this was caused by 'tracking local data' - rubbish. They admitted an error, now refuse to accept what the local Estate Agent has said !!!!!!!!UPDATE 12 April 2023Zoopla has offered to reinstate a value for my house - at the same price as the different house on my street which sold for £20K less (even more if you take into account the time difference ); and I have had major work done since I bought my house. They claim that they 'think' my house is now worth £40k less than the value given by the most reputed Estate Agent in our town. Absolute incomptetance !!!!!

Ruth · 12 April 2023

★★★★★ 1/5

Trustpilot

I live at 9 glebe road Cm59hw and my…

I live at 9 glebe road Cm59hw and my house is valued at 700k but you value it at 535k even though I bought for 665k in 2022 , my next door neighbor number 11 a smaller house just sold there house at 660k but you still only value there house at 535k , how can anyone take you seriously when you are so bad at what you do

Peter · 13 November 2025

★★★★★ 1/5

Trustpilot

When I bought my 6 bedroomed house

When I bought my 6 bedroomed house, Zoopla site stated it was 6 bedrooms, 4 receptions with 4 bathrooms etc etc. Couple of months later they changed description to 4 bedrooms 1 bathroom etc etc.I emailed them with a letter from local estate agent and they said their system had just gone through some changes and that they could not put the correct details back on the website. Even emailed them the correct valuation from 3 local estate agents and they are still way off with the guesswork of valuation. Site is very untrustworthy and not to be taken as nearly correct in all areas.

Louis · 2 April 2023

★★★★★ 1/5

Trustpilot

The worst company imaginable

The worst company imaginable! I own a letting agency and during the course of Spring/Summer '22 - Zoopla have not provided me with any service, no properties advertised on their site from ourselves and no help from their "support" team. During this time, Zoopla were paid full price and didn't attempt to get in touch or help rectify the issues.I gave notice and did not pay for the last 3 months, to which I finally got a response about my complaints. Zoopla's response was that it was a problem with us and that they wouldn't review or look into anything (this was about 4 months after the contract came to an end).The complaints handling and the service to the agents that pay them is diabolical - DO NOT USE!

Ellenbrook · 23 March 2023

★★★★★ 5/5

Google

Leanne and Zymer have held our hands throughout this whole process making it really easy. They co-ordinated everything and kept me updated on progress weekly. Thank you guys your professionalism is on a different level without ever losing the personal touch. We certainly would not have been able to do this without you

Michele · 17 March 2026

★★★★★ 1/5

Trustpilot

My house details are wrong

My house details are wrong, therefore the guessed valuation is wrong. I asked Zoopla to correct the details, they said they are unable to, I asked them to remove the house from their street data, they say unable to do this. I have reported this to Trading Standards. Zoopla are having ramifications on anyone trying to sell their house. On TV they say if you really want to know the price of a house look on Zoopla, that is also a wrong statement, their guessed prices are wrong. How is this company allowed to make statements about the type and size of a house that are completely wrong? They say their information comes from official sources, that statement cannot be correct as the data would be correct, EPC and HM records are correct, so why can't Zoopla get this right too? I sent proof, and yet Zoopla still state they are unable to change the data!

Jan · 24 January 2023

★★★★★ 1/5

Trustpilot

Have you ever gone on line and had a nightmare!

I went onto the Zoopla site and heartened by the offer of an instant quote ended up with estate agents around Swindon ringing me up, one even rang me early morning as I was getting out of bed. The instant quote on line is misleading!

Richard · 12 May 2026