Beresford Adams Holywell Sales reviews in Flintshire

★★★★★ 1/5

Trustpilot

Holywell branch

Holywell branch - avoid!!At the end of Feb 2021 I put an offer on the house in Bagillt for the price of 227,000.00. After reaching the point of 3/4 of conveyancing process we were told the price changed to 260,000.00 (9,5 months later!). As we were using Help To Buy scheme this fell out of the cap so we were left with no choice but dropping the deal. The price was not negotiable. Until today nobody knows when the house will be ready for completion (maybe Easter 2022) even if in Feb 2021 we were buying not the plot, but the standing house! The contractors changed during this 9,5 month ordeal and developers were very hard to reach and communicate. I was involved in never ending chain of people to finally get to the developer's chasing team who dependant of who you dealt with were trying to help or not. Developers are Quatrefoil just so you know - please avoid.Clearly mistake of the branch left me with ongoing stress for 9,5 months, submitting mortgage offer twice (losing credit score) and bills to pay (valuation fees, lawyers). I cannot stress how much we lost by dealing with this company. Please don't make this mistake.

Emilia · 8 December 2021

★★★★★ 5/5

Google

Recently re-mortgaged through this company. We had a fabulous rep (Laura) who went above and beyond to deal with our case. I honestly have NO idea what we'd have done without her! Thank you so much, we will be back in the future!PositiveResponsiveness, Quality, Professionalism, Value

Dale · 23 October 2021

★★★★★ 2/5

Trustpilot

It’s only an estate agent

It’s only an estate agent, so most peeps know only too well what to expect. As a landlord, the pros are; large chain owned by countrywide, giving many branches and “long arms”. They will offer all services, at a cost, for the “amateur” landlord. They will attempt to make landlords feel financially secure in the business venture of letting. As a landlord, the cons are you are likely to be “misled” as to exactly what services have actually been carried out, you will not be given correct feedback regarding prospective tenants, and existing tenants actions, and are reliant on rent payment being passed on accurately and promptly.As a tenant, the pros are generally no better and no worse than any other estate agent. Like banks, internet providers and mobile phone networks, they all operate under the same business conditions and have very little difference to offer a consumer or customer. The multi occupancy building I have a flat in has suffered from several years of catastrophically bad tenancy offers from the Colwyn Bay branch resulting in multiple police attendances; charges of drug supply and prostitution and breaches of the peace resulting in mass evictions. Very recently the occupants of the ground floor flat beneath mine moved out in the middle of the night. Presumably “a runner”; and further evidence of the lack of skill, or care, displayed by Ber. Adams during the new tenant selection procedure; that they doubtless boast to the land lord about. In some sort of bizarre attempt to attract even less desirable new tenants, the flat is now being offered as “Zero deposit available”. I have needed to communicate with a Ber. Adams employee regarding faults and repairs required in my flat. Not only was this employee unable to clearly understand and co-ordinate this situation; but seems to have recently received a promotion. The latest act from this person was to inform me of an upcoming inspection of the flat. An appointment was arranged, no one came, I emailed the employee; and was not replied to by either phone or email. The phone line to the B.A. office is unmanned.

Robert · 22 April 2021

★★★★★ 5/5

Google

Excellent team providing first rate service. Friendly, efficient and highly professional. They all work really hard on your behalf and Nicola in particular was superb. Can't rate them highly enough

Shaun · 9 June 2023

★★★★★ 5/5

Google

Leeanne and the gang at Beresford Adams Estate Agents on Holywell High Street have been absolutely fabulous, from start to finish. They made it easy to buy my house, went out of their way to help and gave consistent excellent advice. Would highly recommend using them when selling or buying a property.

Karen · 24 October 2019

★★★★★ 1/5

Trustpilot

Poor attitude.

I have been trying to set up an appointment to view a property. My time is limited due to work and childcare commitments, I made this clear from the outset and told them when I could make myself available. In spite of this they kept offering me times I couldn't make and then called me obstructive! Really poor attitude from the call handler from the office covering Holywell.

Steven · 12 October 2022

★★★★★ 1/5

Trustpilot

Waste of time and money.. useless

Constantly chasing them up when putting myself and my partners house up for sale. So many mistakes made with the listing. Takes around a week and a half to get an answer and they’ll say they’ll call you back with an update (which they don’t). Also failed to inform me on some of the buyers queries. Honestly wasted so much money. I suggest you find an agent who is more organised. This was for the Wales/Chester branch.

Ms · 22 March 2021

★★★★★ 5/5

Google

Excellent Customer service from Leeanne and her colleagues. They made the whole House buying process so much easier. Would recommend them to anyone, they were absolutely brilliant at every step of the way.PositiveResponsiveness, Professionalism

Jennifer · 23 October 2022

★★★★★ 1/5

Trustpilot

Conmen and Scammers

Tried to buy a house from the Ruthin Wales branch. It had been on the market for over a year and was a real dump. It was in a forest so not a sort after property. As soon as we went to see it we liked it. We put an offer in. A day later we were locked in a bidding war with another couple who were desperate to buy it (ha, ha). They wanted us to submit final offer sealed bids. We decided not to increase our offer. 2 days later I received a letter from them to say our offer had been declined. They then phoned about a week later. And said we have good news. I said what are you talking about I thought we has lost the house? No they said the other couple have pulled out and the sellers have decided to accept your offer! No thanks I said. So from having no buyers for over a year in the space of a week this lost had lost two buyers.Of course the other buyer never existed. They made it all up. It was all a pack of lies to con more money out of us. They should be black listed as being conmen. Also be aware their so called financial advisor who is based at another branch is a major part of the scam. He should be reported too for proffesional misconduct.

PollittFCII · 19 March 2020

★★★★★ 5/5

Trustpilot

Friendly helpful

Friendly helpful and answered all questions professionally

Y · 23 September 2025

★★★★★ 1/5

Trustpilot

Council Tax Band is "TBC"

Uncle · 3 November 2023

★★★★★ 1/5

Trustpilot

We have recently rented a property…

We have recently rented a property through Beresford Adams, that was the easy part and all went smoothly. Unbeknown to me they have an agreement with Spark Energy and it would appear they signed us up to their services without asking which I find awful. Even the owner of the property was unaware of the change. I am sure commission was made for putting us with Spark. I do not understand how a contract being set up without me having any say at all. Now I have to deal with a firm I find horrible, intimidating and bullies, they phone/text/e-mail non stop. People should be given a choice and I certainly was not. This is through Chester Branch. Very unhappy about this! Beresford Adams should really look at agreement with Spark.

Nick · 18 September 2019

★★★★★ 5/5

Trustpilot

The staff are really friendly

The staff are really friendly. Anything they can do to help is no issue. Very efficient.

Dale · 20 May 2025

★★★★★ 1/5

Trustpilot

They let me have a survey done but my…

They let me have a survey done but my chain broke. They left the house on right move and didn’t let me know it was sold so I could look for another. Wouldn’t have a discussion on the phone . Absolutely horrible experience with Llandudno staff!!

Joan · 7 February 2024

★★★★★ 5/5

Trustpilot

Beresford Adams Chester looked after…

Beresford Adams Chester looked after the sale of our Chester property. From our initial valuation with Thuin, to our contact with Keir, Amy, Katrina and Emma, everything was handled professioanlly and rapidly. Beresford Adams advocated well on our behalf and ensured that we were fully informed throughout. Particular thanks must go to Amy who ensured we got an excellent price for our property, and whose level of customer service is a credit to the company - thank you!

Dave · 3 July 2019

★★★★★ 1/5

Trustpilot

Sellers steer clear, and buyers steer even clearer.

Selling a 15 year old property that was empty ready to go and in excellent condition, found a first time buyer within three weeks who already had their mortgage agreed in principle and quickly had survey done and mortgage offered.

Peter · 18 May 2024

★★★★★ 1/5

Trustpilot

Terrible service - avoid at all costs.

Shocking company with no idea about the basics of customer service. They forgot about appointments, never called us back. We had to chase everything to be organised which made the final details before the move very last minute and very stressful. It was almost impossible to give them money!

Giles · 7 November 2023

★★★★★ 5/5

Google

Sold my house with Beresford Adams. Great customer service, especially from Leeanne who always kept in contact and did her best to push the sale through quickly . Thankyou.

Christina · 23 October 2022

★★★★★ 5/5

Trustpilot

We sold our family home with Beresford…

We sold our family home with Beresford Adams Pwllheli, I CANNOT recommend them enough.They truly went out of their way to help us with the sale and the purchase of our new home!If we were moving again in the future we would not hesitate to go back to them.Thank you all again for making this move so smooth for us, you are all worth your weight in gold!

Sian · 19 May 2021

★★★★★ 5/5

Trustpilot

Absolutely fabulous!

Rhossy · 4 August 2025

★★★★★ 1/5

Trustpilot

NO SHOW

Phoned for an appointment for appraisal and valuation from Colwyn Bay Office,

Mr · 26 February 2025

★★★★★ 5/5

Trustpilot

We have recently sold a property with…

We have recently sold a property with the Wrexham branch and the service has been first class. When a problem cropped up with the buyers solicitor they were quick to step in and resolve the issue and offer an alternative if necessary. Nathan and Alice provided regular updates and gave access to a live tracker that was really helpful.

Mark · 25 July 2021

★★★★★ 1/5

Trustpilot

This is a joke of a firm

This is a joke of a firm. You go in for a letting and they are all nice and smarmy up until the point the landlord goes for someone else. After that all contact ceases, they don't even have the common decency to phone and e-mail to tell you you were not the ones chosen. Avoid at all costs

Mark · 27 July 2020

★★★★★ 5/5

Google

Purchased a property that was listed with Beresford Adams. Excellent communication from Leanne

Ian · 23 October 2022