Trusted Agent profile
★★★★★
99 reviews across 2 platforms
10 Tower Gardens, Holywell, CH8 7TG, Flintshire CH8 7TG
Beresford Adams's Flintshire office at 10 Tower Gardens is rated 3.7 out of 5 across 99 reviews on two platforms, including 38 Google reviews rated 4.7. The 61 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Flintshire office, from every platform, shown as written. First names only.
5/5
TrustpilotJust bought our first home through…
Just bought our first home through Beresford Adams in Chester and couldn't be happier with the service. Aimee and Fin have been absolutely amazing, always professional, friendly, and quick to help with anything we needed. Even when our solicitor wasn’t the easiest to deal with, they stayed calm, supportive, and kept everything moving. Genuinely grateful for all their hard work and would highly recommend!
5/5
GoogleChristine and Laura were perfect. Absolutely zero problems. Very helpful, quick to respond, nothing was too much of a problem despite my own ignorance. My mortgage and buildings insurance went through smoothly with no issues. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
GoogleHolywell branch - avoid!! At the end of Feb 2021 I put an offer on the house in Bagillt for the price of 227,000.00. After reaching the point of 3/4 of conveyancing process we were told the price changed to 260,000.00 (9,5 months later!). As we were using Help To Buy scheme this fell out of the cap so we were left with no choice but dropping the deal. The price was not negotiable. Until today nobody knows when the house will be ready for completion (maybe Easter 2022) even if in Feb 2021 we were buying not the plot, but the standing house! The contractors changed during this 9,5 month ordeal and developers were very hard to reach and communicate. I was involved in never ending chain of people to finally get to the developer's chasing team who dependant of who you dealt with were trying to help or not. Developers are Quatrefoil just so you know - please avoid. Clearly mistake of the branch left me with ongoing stress for 9,5 months, submitting mortgage offer twice (losing credit score) and bills to pay (valuation fees, lawyers). I cannot stress how much we lost by dealing with this company. Please don't make this mistake.NegativeQuality, Professionalism, Value
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotRented from this company
Rented from this company, they were polite when taking deposits off me , however when I handed back the property, which was out of contract, they made me pay another months rent ?? (Notice) But I had already agreed with landlord ?Company were very slow in returning my deposits .. and ignored my e mails. I always paid my rent early and never had any issues. I certainly would not use a company with such ignorant staff again.Maybe just one office .. but never again
5/5
GoogleGreat service and very knowledgeable, Nicola, Janice, and the rest of the team were happy to answer all my questions and helped me purchase my dream home.
Thank you for taking the time to leave us this great 5* review Lisa. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleBeresford Adams had two viewings lined up for the property before it even went live on the market. Leeanne Jones dealt with the sale and was endlessly helpful, responding to emails and calls promptly and even out of hours. She gave us confidence about the intentions of the buyer from the outset, identifying her correctly as a genuine purchaser, and the offer was accepted the day the house went on sale. Leanne thereafter dealt with the various parties involved in the transaction on our behalf quickly and always to our satisfaction. And importantly she was personable, polite and patient. She is clearly in the right job! We would have no hesitation in recommending her and her colleagues at the Holywell branch.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWe had an appointment booked with…
We had an appointment booked with Llandudno branch today and an hour before they call to say is there any point in attending. It had been on the market 2 years ago but I explained we’d had new floors and wardrobes. The manager said it would help her agents time if she didn’t have to attend. I was flabbergasted. She told me I was rude and shouting but I didn’t raise my voice at all. The woman was rude patronising and couldn’t be bothered coming out. Outrageous! I’m not received this company is poorly reviewed.
1/5
GoogleAVOID!! REALLY unprofessional service, antagonistic staff made the whole process miserable. One day they ignore you, the next they demand everything from you at once. I will never recommend the Holywell branch to anyone.
Hello Dion, Thanks for your recent comments, however, please can you confirm it was this office that you dealt with as we have no record of you as a purchaser or a vendor with this branch. We have also tried to check all our personal representee forms and we cannot find a mention of you. Please if you could call the branch on 01352 711456 or email on review@countrywide.co.uk I will be more than happy to speak to you and discuss your review. We pride ourselves in our customer service and are really disappointed that we cannot find you on our systems and would love to speak to you. Kind Regards, Scott @ Customer Care
5/5
GoogleThk u so much Janice all her staff fr Beresford Adams Holywell cudnt got over the line without ur help Thk u so much ❤️❤️❤️❤️
Thank you for your terrific 5* review and for your complimentary comments Stephen. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have recently purchased my first property and as a first time buyer the whole process seemed daunting, however this was not the case! Laura whom I had used to guide and advise me through the process took it all in her stried, remaining professional and supportive throughout. I personally recommend using them, the whole process was completed with ease thanks to her. Thank you once again Laura, you're a star!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
5/5
TrustpilotAfter putting our house on the market…
After putting our house on the market with a different estate agents and numerous viewings and very little feedback, we decided to move to Beresford Adam’s. Best decision we could have made. Jess showed potential buyers around and we had 3 offers in just over one week.
5/5
TrustpilotPrestatyn Beresford Adams
Prestatyn Beresford Adams have been excellent dealing with the sale of our Mothers house.
5/5
TrustpilotLovely Kevin, at Beresford Adams - Chester
I had a house valuation on the 18th September 2024 in Chester. Kevin who came out to view our property was absolutely lovely throughout. He was informative and provided imparcial advice regarding our home as we are unsure whether we want to move or not. I did not feel any pressure from Kevin to sell our home, nor to go with Beresford Adams.
5/5
GoogleLeeanne was brilliant she kept me going through a very long purchase. Always cheerful and very professional. Thank you Leeanne, you are a star!
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
1/5
TrustpilotMight as well DIY then this company
Appaling communication.
5/5
GoogleFantastic service from the team at Beresford Adams Holywell. Kept me well informed throughout a daunting process of purchasing my first home and were always on hand if I wanted another viewing to measure up etc.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAwful. Avoid.
Awful. I have been in the rental market for a good while but haven't come across a letting agent quite as unprofessional as this company. I have been without hot water for nearly 7 weeks at the time of writing this and they don't seem to care at all. As well as this it was lucky I found a note from the previous tenant explaining where the water valves and fuses were etc because the letting agent didn't have a clue. Very, very disappointed.
1/5
TrustpilotWhen viewing a cottage the agent told…
When viewing a cottage the agent told us that the log burner was working! and that there was a parking space for one vehicle at the rear of the cottage. We went ahead and purchased the house. I went to pick up the keys from the Colwyn Bay office as agreed to be told the house was still occupied,and I’d have to go back the next day, I found the agent very abrupt and rather rude! When we finally got into the house the vendors had left a huge wardrobe in a bedroom, the log burner was in disrepair and obviously not been used for years! The car space at the rear of the house was only suitable for a very small vehicle. I contacted the office regarding the wardrobe the vendor had kindly left us with, the advisor wasn’t interest at all.. told me to take the matter up with a solicitor, although I hadn’t signed any agreements to have the wardrobe. I feel that Beresford Adams are only look after the vendors interests and needs,the customers service is extremely poor I won’t be recommending this estate agent and I wouldn’t view/sell a house through them again.
1/5
Trustpilotshame I can't leave one star
shame I can't leave one star. rented a property from them Anglesey Branch, property management team are rude and hopeless, roof has leaked since October last year and I mean properly leaked, place is damp and rotten throughout. extensive damp and mould issues, we have been ignored and left to suffer. moving out soon thank god. Landlord who lives out the country is besides himself with how bad the property has been allowed to become under beresfords care, it needs thousands to be repaired. we've lost huge amounts of personal belongings from the leak and damp. grateful to be leaving, but leaving out of pocket and without a lot of personal items due to them being damaged.
5/5
GoogleAll the girls at the office were amazing. thanks so much to Leanne,Lisa,Janice and Heather for helping me get to the completion today...
Thank you Emma for your wonderful 5* review of our local team. I will of course make sure your kind words are forwarded to the whole team and their Regional Director. Kind regards, Scott
5/5
TrustpilotHouse purchase
Many thanks to Alecia, professional and polite at every step
5/5
TrustpilotBuying a house it’s was the greatest…
Buying a house it’s was the greatest pleasure dealing with Zoe and Cary’s they were so understanding and dealt with everything they possibly could speaking with our solicitor secretary on our behalf etc .
5/5
TrustpilotMaking retirement dream come true
We had registered our name with several Estate Agents in North Wales as we were looking to retire to the area and had been unable to find anywhere. Steve at Beresford Adams Porthmadog, called us to say he had a new property on the market which 'ticked all our boxes'. We travelled up from Kent that weekend, viewed the property and fell in love with it. The team at Porthmadog set all the wheels in motion, and we have now been living here for nearly a month. Thank you to all the friendly and helpful staff at Porthmadog.
1/5
TrustpilotMismanagement cost me significantly
I used Beresford Adams in Chester as a landlord. I really cant think of anything that they did right to be honest. Cost me significantly at check out times due to them forgetting what was supposed to be checked and photographed. Forgot I had a garden (!) and cost me over 200 pounds to fix it which the tenant should have been liable for according to the contract.Never carried out mid term inspections which got worse with covid as they took advantage of the situation to do no checks at all. Paid them for full management but constantly had to carry out the services myself which I paid them for.Went into the office one day to ask for all of the keys back. I had never met anyone who was in the office that day and they handed them over to me without asking my name or for ID!In the end I asked them to reimburse me for all of the money I incurred during the final check out and they never even called me back after trying for months. My only course of action will now be small claims court.Disaster of a company. Please use any other agent in Chester, there are plenty to choose from.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Beresford Adams's Flintshire office has 99 reviews across two platforms: 38 on Google, 61 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Beresford Adams Holywell Sales is rated 3.7 out of 5 across all 99 reviews, and 4.7 out of 5 on Google from 38 reviews, checked 9 October 2026.
Beresford Adams Holywell Sales, 10 Tower Gardens, Holywell, CH8 7TG, Flintshire CH8 7TG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.