Romans Fleet reviews

★★★★★ 1/5

Trustpilot

Brainless and unkind staff

Romans were nice until the contract was signed. After that it was all down hill. They have absolutely no consideration for tenants. The house was approved by them as cleaned but was absolutely FILTHY when handed over. There were literally dozens of nails lying around which is a safety hazard. After begging and yelling and doing everything possible, they got the landlord to send a cleaner, who did the bare minimum for about 1 hour. Every time I reached out to them about something, they didn’t even have the brains to read through the contract they sent and answer correctly. They were just rude and would say “that can’t be done” until I POINTED out in the contract that it in fact CAN be done. They also ripped me off all along but especially in the end when I was leaving by expecting me to professionally cleaned the place AND pay for cleaning. All when it was handed over FILTHY. There was also an issue with mold and a leak in the bathroom which they did not bother with until it got out of hand and I called and threatened to break my contract on the basis of the house being unliveable and a health hazard. They have no humanity or brains whatsoever, worst letting agency ever. Extremely unkind staff and I would not recommend the experience to anyone.

Ashwini · 7 April 2022

★★★★★ 5/5

Trustpilot

Romans have managed our property…

Romans have managed our property portfolio for over 20 years. During the more recent years, Lisa Fazal has been the property manager of a number of our flats in Bracknell. She has responded promptly to arrange any necessary maintenance required, and followed-up with ourselves and the tenants to make sure that everything has been concluded in a satisfactory manner. The tenants are happy, we are happy and she deserves full recognition

Phil · 22 March 2023

★★★★★ 5/5

Trustpilot

Excellent Service

I have been working with Lisa Fazal in the Romans Bracknell office on the rental of my property for the past 10 years. During this time Lisa has consistently provided an excellent level of service and support. The property has been rented continuously during this time and Lisa is always very responsive and goes above and beyond to resolve any issues between the tenants and myself. Lisa is a pleasure to work with and is very helpful, knowledgeable and responsive!

Chris · 8 March 2022

★★★★★ 1/5

Trustpilot

Where do we start

Where do we start. From day one the communication was an issue or should say the lack of communication. Getting hold of anyone was a joke. You would constantly get out of office emails with promises of "I/we will get back to you as I am back in the office". Strangely this never happened. In the space of the 5 years we have been with Romans we have had at least 7 different property managers. There is never any pro-active communication that they have changed until we reach out.However the worst part of them is the lack of caring.I suffer from asthma and whilst it is not serious it still plays a part in my life. In October 2019 we notified Romans that damp had appeared in our hallway cupboard. This was ignored. As it was in a cupboard we were not too bothered by it. However it did not stay in the cupboard and soon spread to the bedroom. Again after emailing Romans there was no action.From our own investigation we found that the guttering was not draining correctly and the rain was pouring down the wall thus causing the damp. Passed this to Romans and... nothing.As it got worse and worse we ended up having to stop using the room and move into the lounge to sleep. Finally Romans decided to take action after we threatened to get the council involved.What followed was 6 months of constant evaluations with several different companies which we can only assume was to find the lowest price.Finally nearly 2 years after first telling Romans the issue was resolved and the rooms fixed. But as the guttering is still not correct how long till it happens again???Thankfully Romans are no longer looking after our property but even this was a litany of contradictory information. Please whatever you do, DO NOT USE ROMANS

Luke · 4 March 2022

★★★★★ 5/5

Trustpilot

Excellent Service

The Romans team were superb from start to finish, in what ended up being a very long house sale. Initially, Alfie led me through the process of getting the house onto the market, and through the initial stages of the sale, and was excellent. The sale was then delayed by probate, and I can't thank Rhianna for the fantastic support that she gave me throughout the process up until the sale went through - she was a model of compassion and professionalism, and went beyond my expectations. She was a pleasure to work with and deserves a huge amount of credit. Alison, the Move Manager, was also great. I was very impressed with everyone I dealt with at Romans, and would have no hesitation using them again, if the need arises. Great job.

Ed · 1 March 2022

★★★★★ 5/5

Google

A big big thank you to Rebecca and Nick for all the help and effort they put in with our application. It was challenging yet they still managed to do everything perfectly and they’re amazing people. I definitely recommend these guys because they’re the best and they’ll help you out. Thank you again guys for all the help!! 😊 …

Andrea · 19 December 2023

★★★★★ 5/5

Google

Selling a house can be a stressful time with difficult issues to manage along the way. Once I appointed Romans at Fleet, Eleanor Coles became my contact. Eleanor has a no frills approach to making things happen and on time. Eleanor kept me up to date with progress from start to finish. I can't think of anything Eleanor could have done to make the process better.

Richard · 22 July 2023

★★★★★ 5/5

Trustpilot

Great experience!

I appreciate the move manager Lorraine always responds to our email promptly. She always keep us up to date and let us know what is outstanding on our side, which helps us to speed up the process. She is very professional. Thank you Lorraine being so supportive and helpful!

Jaz · 17 July 2024

★★★★★ 5/5

Trustpilot

Anais from Romans Caversham

We had been looking for a flat for a while through various estate agents. Anais from Caversham branch was outstanding with the support she provided by keeping us constantly and communicating efficiently- she certainly stood out from the crowd! When we did secure a property, Anais led us through the process step by step in a very clear way- she made the whole process so much easier - highly recommend Anais from Romans Estate Agents.

Kathryn · 15 September 2022

★★★★★ 1/5

Trustpilot

Bad experience with Windsor branch LETTINGs

As a key worker family we had an horrible experience in Windsor branch during lockdown. In web ad house looked perfect, in reality water was leaking from the lamps and bulbs. In a middle of the night evacuated with kids from the property into the hotel. Next 6 months during the lockdown plumbers are coming few times a week, nobody wearing masks and PPE. Me and my husband wasn't able to carry on our jobs, as always someone was coming to fix the property. Obviously, we had a very bad experience, especially when you are overwhelmed whith your job and servicing nation. No compensation, no apologies, thanks God they let us finish contract earlier without any penalty. Please avoid!!

Julia · 24 January 2022

★★★★★ 1/5

Trustpilot

Romans Windsor is SO BAD

Romans Windsor is SO BAD. If I could give zero stars I would. Blinds in kitchen didnt work for weeks, I was told by the property manager that basically- she didnt believe me leading to the street being able to see in every night and me rarely using the kitchen. I didnt feel safe with people around looking into to my window each night. A heater plug switch blew up with fire causing me damage, cracked switches in the house and floors that were not I insulated at ALL so you could hear every single word and vice versa from flat below with Zero privacy. This wasnt conveyed to me at the start. Cracked switches in the flat which they denied were there when I moved in and tried to see if i had photos of them. My designer watch went missing for days after a viewing and the day of the next viewing it reappeared. Charged £5-20 for every single mark in the walls when the agency should be painting them- a total money making scheme, a small mark on a wall doesnt cost 5 pounds. £20 for a 'few weeds' in the garden when there is no garden, just a carpark at the back of the house which I told them I couldnt use because of the nightmare neighbour (who they had insisted they didnt know about when I moved in) as well as them Telling me I couldnt use carparking space at the back. Absolutely DISGUSTED. I should have got accident compensation from them for the electrocution and compensation for all the stress of not having blinds and being kept awake all night almost every night by nightmare neighbour who knew there was no floor insulation so made extra noise for attention all the time. No understanding and basically no apology, just trying to put the blame on all of the above on me. They dont take responsibility for anything. They hit me with a bill of £300 when I left, after every thing was professionally cleaned and ticked off the inventory list they gave me and left in mint condition. Left me emotionally and physically scarred and immense illness, stress etc. Horrible horrible people and service. Irresponsible, opportunistic, rude, zero empathy or understanding. Still recovering from it and I'll take my complaint much higher.

Jenk · 20 January 2022

★★★★★ 5/5

Trustpilot

I had a property viewing with agent…

I had a property viewing with agent name Jay in Basingstoke. very professional, helpful, was able to answer most of question and with positive vibe. does not matter if get the property but i am happy with the service he provided. Thank you Jay

Yogendra · 3 October 2024

★★★★★ 5/5

Trustpilot

Exceptional Service From Scott Stevens

We moved into a property in Clifton, Bristol last year with Romans. Since our first interaction, Scott Stevens has been an absolute delight to work with. Scott has consistently been kind, compassionate, incredibly hard-working and has answered all of our questions promptly. In all the years I have rented, Scott has comfortably been the best letting advisor I have encountered. I honestly can't stress enough how easy he has made the process of moving into a new home for my partner and I. I could not recommend Scott more highly if you planning to let with Romans.

Rupert · 13 January 2022

★★★★★ 5/5

Trustpilot

Fantastic service.

I met Christine Lancaster since January 2020 I rented this property, she is a wonderful property manager to me. Anytime I needed something to be fixed in the house she didn't hesitate to get it solved. English is not my first language so sometimes I find it a bit difficult to explain my needs but she'll be patient and polite untill she gets what I meant.

Nana · 4 July 2023

★★★★★ 5/5

Google

Fantastic service from start to finish. Nothing is too much trouble for the team and always contactable via phone or email. Jarred, Kelsee and Matt made the process as smooth and painless as possible for our purchase.

Tim · 11 January 2025

★★★★★ 5/5

Trustpilot

Great service during hard times

Karl, Alison and the team at Caversham were very helpful and professional during a difficult time for me after my mother died from covid in December 2020Karl in particular was keen and professional from our first meeting with the house valuation and marketing at the Star road property through to Alison who pushed the sale over the line at the end of august when completion took placeI will be eternally grateful to romans for helping me Best wishes Mark

Mark · 24 February 2022

★★★★★ 5/5

Trustpilot

Benjamin Nujeerallee, Great Customer Service

I am a Landlady and have found Benjamin Nujeerallee to be a true professional … reliable, patient and very responsive to both tenants and me! He can be counted on for his word (very important) to me and my business. Yes, absolutely recommend Benjamin to get the job done (whatever it is), as well as follow up as necessary.Thank you Mr. Benjamin … for all your help, accountability and assistance! I give (5 stars) *****

C · 26 August 2022

★★★★★ 1/5

Trustpilot

The Worst Estate Agents Ever!

The team at Romans High Wycombe were the worst I have ever come across. I have been renting since I was eighteen and have never experienced such a disregard for my health or well being. I took on the property in June and was plagued with heating and hot water problems. The property was damp and destroyed both my skin and chest. I actually paid my rent in full and moved out of the property early. Lisa is unprofessional having lied to me and ignored my complaints. She left me in freezing temperatures without both hot water and heating. I find the team in High Wycombe especially the property manager Lisa both disgusting and morally without conscience. I would not recommend Romans to anyone.

Sheila · 11 December 2021

★★★★★ 4/5

Trustpilot

Romans Bristol

Scott Stevens was amazing to work with, throughout the whole process - they wanted nothing but to find me the right place and did exactly that! Scott and Abigail Jones have been nothing but helpful, updating me whenever possible - even to let me know there’s no updates just yet.The process in reporting to the Building Manager to get things sorted has been slow as the contractors were meant to do it when I moved in two months ago… but good other than that.

Ciara · 6 December 2021

★★★★★ 4/5

Trustpilot

Romans Maidenhead

I have just completed on a property and dealt with Romans Maidenhead branch. Both Adam and Chloe supported and guided me through the process along with Cheryl who joined at the end. All three were brilliant. They got me answers quickly and worked with both solicitors to push the sale on. My only advice would be to get the move managers involved far earlier in the process. As soon as Cheryl was involved things moved very quickly. This would have really helped to have her earlier in in the process.Thank you all. You were great

Isabella · 17 November 2021

★★★★★ 1/5

Trustpilot

Romans agency

We were renting from Romans agency in Bath. We left as soon as our contract ended. We got a flat in a building with a night club and homeless shelter across the street. And nobody tell us this. Apart from the noise and questionable security, what about the crowds every day and every third night in a middle of pandemic? Bottles, glasses, handkerchiefs or just semiliquid waste on the street. Everybody is free to do whatever he wants but I had to be witness of this for 6 months? This is deception, as a solicitor told me.We were renting from Romans agency and never again.

Boyan · 2 November 2021

★★★★★ 5/5

Trustpilot

Rented a property through Romans

We have rented a property through Romans in Bracknell for 18 months. Our property Manager, Sarah Boyens was always very professional, friendly and helpful. She always responded quickly and efficiently to any issues and followed up with us to ensure that the work had been done. Our leaving process was very clear with helpful tips and guides to what needed to be done.

Trevor · 19 August 2023

★★★★★ 5/5

Trustpilot

Exceptional service from Stephanie, Catherine & team

I cannot thank Stephanie, Catherine and the team enough! Everything Stephanie committed to doing, she delivered and exceeded our expectations. Within two weeks, Stephanie had arranged an open day and sold our house!The team were professional, knowledgeable and efficient throughout each stage of the selling process.Despite a stressful experience with solicitors, Catherine consistently reassured me and partnered closely with our purchase until the end.Thank you Stephanie, Catherine and team for all your help and support :)

Amy · 17 May 2022

★★★★★ 4/5

Trustpilot

Professional Service and Helpful staff - Lower Earley

Lower Earley Branch - After reading the reviews, other branches do not seem so successful, however this branch is very good. Staff respond promptly to queries and a very helpful and friendly. I am happy to be renting on of their properties as I feel looked after. Other estate agents in the area were very unprofessional and lacked prompt communication. Antony is particularly helpful. I only knock one star off as it was not disclosed within the tenancy the frequency of inspections to my property, this part was very vague.

Saffron · 6 October 2021