Romans Fleet reviews

★★★★★ 5/5

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Top Notch Personal Service for Landlords

Romans have been our managing agent for a coach-house in Basingstoke for the last few years. Throughout this time our property manager Denise Hurn has been fantastic. She is really "on the ball". She is fair and reasonable and acts as a fantastic interface/interim between us and our tenants. There are other letting agents to chose from but we haven't even looked because we are so happy with the service we get from Denise (I bet her retention numbers are high - hopefully she gets rewarded for that accordingly)!

Gary · 19 March 2023

★★★★★ 5/5

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Romans Estate Agents

First of all I would like to thank Thomas of Romans, he has done an excellent job of putting my flat up for sale, we couldn't ask for a better service, an excellent customer service with top professional attitude towards their clients, they were quick, prompt service with no delays, if you had a problem or couldn't understand something or you needed help Romans was more than happy to come round and sit with us to solve the problems, always their when you need them, easy and friendly member of staff always willing to help, now that's what I call excellent customer service.I would like to say that Romans have to be the best estate agents that we have had

Brian · 16 March 2023

★★★★★ 5/5

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Kimberley Garcia Jones, Senior Property Manager

I first came into contact with the Romans Property Group in Reading in August 2002, when an agent showed me an apartment, which I eventually purchased through the company. They did such of an excellent job of processing the sale, that I engaged the company to manage the rental of the apartment and they continue to do so to this day. I have worked with a few property managers during those 21 years and all of them have been good but the manager that I have worked with the longest is Kimberley Garcia Jones. Kimberley is not only diligent and professional in her work but she has an innate ability to maintain cordial relationships between myself and the various individuals who have lived in the apartment. I often ask her for advice at the onset of new Tenancy agreements and she has never failed to steer me onto the right track. I live overseas and travel a lot, therefore I am often difficult to contact. Consequently, there have been occasions when Kimberley has had to made decisions without receiving approval from me. So far by acting on her own initiative, she has always made the right decisions. I have never met Kimberley in person and even though I greatly appreciate her professionalism, it is her genuine warmth and kindness which makes her a joy to work with.

Geraldine · 9 March 2023

★★★★★ 5/5

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Donna always helps me get things sorted

Have been letting my property with Romans for some years. Donna Marie Brant has often been my main contact & is always helpful - sometimes I'll contact Donna & find she's not the correct person; but Donna will point me in the right direction. Donna keeps me informed when matters need to be dealt with (new tenants, legislation changes etc.) It's good to have someone like Donna in the Romans office as a contact - she always helps me out. Thank you Donna!

Adrian · 8 March 2023

★★★★★ 5/5

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Lovely experience with Romans

Lovely experience with Romans! Amanda was very friendly and helpful.

Hollie · 10 February 2026

★★★★★ 1/5

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Will do anything to get the listing

Sorry to say but you I had asked so many questions around what documentation is needed as it was my first time selling and I was only told that I needed a EPC rating. There was no care in the customer service element once I had accepted an offer. I had to then run around for 5 months trying to locate documents like the EWS1 from, Deeds and other items. If I was advised that this was needed I probably would have waited before we accepted an offer to ensure it was stress free for the buyer and myself. The agent was confident with the evaluation and ended up dropping £30K of the initial market value while the completion were selling at market value. I was just passed onto someone after I accepted an offer who I only managed to speak 1 week before my completion. If you asked me if I would recommend or use the agency again I would run in the opposite direction pay a bit more in commission as the service is better and would never recommend anyone sell through Romans.

Cleevan · 28 February 2023

★★★★★ 5/5

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Great service and communication

Romans is a really great agency in Swindon. From arranging viewing and all the procedures carrying out, all staffs are very nice, polite and replied promptly. Especially Katie, she’s very kind and cheerful while meeting us at the property for viewing. After accepting the offer from landlord, she contacted us promptly and send us the documentation quickly, quick response, eager to answer any questions when I got confused with some documents. She always shows patient and good responsibility. I will not hesitate to recommend anyone to contact Romans if they are needed to move home. Thank you again to Katie for providing any help with us!

Carol · 27 February 2023

★★★★★ 5/5

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Mark Davidson at Romans was very…

Mark Davidson at Romans was very helpful when finding a new tenant for one of our properties, he did a similarly good job earlier in the year at another property and I'm pleased to say everything has gone smoothly. We let several properties with Romans and I'm always pleased when Mark is involved.

Robin · 14 October 2024

★★★★★ 5/5

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Outstanding service from a Rental Property Manager.

I have had the pleasure of working with Kimberly Garcia Jones as my rental property manager, and I can confidently say that she provided an exceptional level of service that exceeded my expectations. As a landlord, I have had experience with many property managers, but Kimberly stands out as one of the best I have ever worked with.From the moment I met Kimberly, I knew that she was a true professional who was passionate about providing the highest level of service to her clients. She demonstrated a deep knowledge of the local real estate market and had an impressive track record of success in managing rental properties.Throughout our working relationship, Kimberly was always punctual, reliable, and extremely responsive to my needs as a landlord. She took care of everything, from finding and vetting tenants, to handling maintenance issues and ensuring that rent payments were received on time.What I appreciated most about Kimberly was her proactive approach to property management. She always kept me informed of any issues or concerns that arose, and she provided me with thoughtful and strategic advice on how to address them. She was also very efficient in her communication, and I always felt like I was a top priority in her busy schedule.Overall, I would highly recommend Kimberly Garcia Jones to any landlord in need of a rental property manager. She is a true professional who is passionate about providing exceptional service, and I am grateful for the outstanding work she has done for me. Thank you, Kimberly, for all that you do!

Mehboob · 17 February 2023

★★★★★ 5/5

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Well done to Lisa Fazal

I have a new property manager just recently came on board called Lisa Fazal. I am so impressed she is amazing, very professional, very knowledgeable and gets things done instead of talking the talk and not walking the walk. Lisa is so much better than my last property manager who was forgetful. I haven't had to do a great deal since Lisa took over, and I will definitely be giving more properties to Romans going forward as I am so pleased with the service provided by Lisa. It does make a change to get a good property manager as most of them don't get back to you as quick as you would like. Overall, 10 out of 10

Steve · 17 February 2023

★★★★★ 4/5

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Your experience depends on your property manager

I would like to partition my review in two parts -1. The initial property manager for the flat I was renting (Jamie Harper) was very unresponsive. He wouldn't answer calls and would only respond to emails if I copied a bunch of other people on them. It was mostly impossible to get any repair work done from Jamie. (A simple bathroom door latch fix took more than three months). The living room balcony door was broken. This was letting cold air in and made the living room uninhabitable in the winter.I chased Jamie on this for more than a month with no progress. Luckily for me, Jamie went on vacation without doing any work on this, which was when this was assigned to Donna-Marie Brant.2. When Donna-Marie Brant was assigned as the property manager for my flat, I had been waiting on a critical repair for more than a month. She made quick progress in understanding the gravity of the situation and coordinated very well with all concerned parties to get the work done. She was very transparent about where the bottleneck was and how she was expediting the process. She got the work done in a couple of weeks of her involvement. Overall I'm very happy with her transparency and speed of functioning.

Naveen · 16 February 2023

★★★★★ 4/5

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Well done Kimberley

I have been a landlord for many years ans since Romans have taken over managing the property Kimberley Garcia Jones has been the property manager. She has always been very responsive to issues ensuring that they are speedily resolved. Well done Kimberley.The contractors used are generally of good quality but can be expensive so Romans should try to get equally good tradesmen on board that are more cost effective - there are many out there. Hence 4 stars not 5

Philip · 11 February 2023

★★★★★ 5/5

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Big thanks to Mark in your Tilehurst…

Big thanks to Mark in your Tilehurst branch for all his help and advice. After recently becoming landlords, Mark has been incredibly helpful meeting with us, providing lots of really useful information about our responsibilities as Landlords and also helped with the tenancy agreement. Nothing has been too much trouble, Mark has only been a phone call or email away and has made the whole process very smooth, both for us and our tenant. Thank you for all your help and really going above and beyond.

Sharpy996 · 8 February 2023

★★★★★ 5/5

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1000 Thank you's

1000 Thank you's Since moving to the UK. I have only relied on one estate agency to help me find rental accommodation. That is until I started the process with renting a property with Romans Letting & Estate Agents in Wokingham. In all my years, I have never had such a seamless transition than this. Andrei Csomortani, the letting agent for the property deserves a 6 star rating for his professionalism and expert advice through the whole process. It was truly a 1st class experience. Thank you Romans for matching me up with Andrei.

Keifer · 8 February 2023

★★★★★ 5/5

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Joe was EXCELLENT.

Joe was so good.Joe was the valuer and I found him to be honest, kind, very professional and loyal to Romans - he talked to me about all the plus and minus points - his honesty was refreshing to be truthful with you.I felt confident with his honesty and straight talking which other agents tend to pussyfoot around the subject and offer the world and deliver nothing. I felt that confident in Joe that I signed up right there and then and the other 2 agents wanted me to sign with them as the area is very popular. Due to medical issues I could not do the usual contract time but agreed to 12 weeks although I wanted 8. Joe was very accommodating & showed how Romans care about their sellers - a true asset to your company I am sure he will go far as he was so passionate about his job.

Carla · 1 February 2023

★★★★★ 5/5

Google

Overall great experience. If you are lucky enough to have Nick as your agent, I can tell you that you will be in very good hands. Nick kept us in the loop throughout the process and displayed professional etiquette at all times. Thank you Nick for a great customer experience at Roman's.

Cuan · 12 October 2024

★★★★★ 5/5

Trustpilot

Wonderful service

I went for a viewing for a student property through Romans. The agent, Saffron was very friendly and approachable. She showed us around the house and answered all of our questions well and in detail. Romans are exceptional with communication - they answer calls and queries quickly and efficiently.

Lwendo · 22 November 2024

★★★★★ 5/5

Trustpilot

Fantastic service provided by Dan and the team

Dan and the team were fantastic. He went above and beyond to try and keep the process as stress free as possible for us. The team were always extremely responsive and always happy to help. We had offers from every viewing and I have no doubt that was not just the house but also the professional approach the team have in preparing for viewings. Extremely happy with the service and would have no hesitation in recommending Romans Aldershot to family and friends.

Sarah · 7 January 2023

★★★★★ 5/5

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Lisa Fazal Romans Farnborough

I would just like to say that since Lisa Fazal from the Farnborough office has taken over from Jamie its been brilliant, could not ask anymore of Romans. Lisa is proactive, Friendly and extremely efficient and nothing is too much trouble and Lisa continues to provide updates and stay in constant communication, I have to say we have never been more happier than we are now. Lisa is a massive credit to Romans, definitely 5 stars from us :)

Mr · 2 February 2023

★★★★★ 5/5

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Nathan! A credit to the team!

Nathan has been fantastic! I was so keen about a property that I bombarded the office with online enquiries and telephone voicemails, Nathan quickly got in touch the same day and arranged a viewing for the following day. We are now day four after finding the property and have submitted our references, he has been super helpful always at the end of the phone for when we encountered problems, at the viewing he was incredibly professional and knowledgeable especially about the no deposit scheme and the benefits included. He is a real credit to the company name and it has been a pleasure working with him so far so that we can move into our dream property.

Emily · 19 December 2022

★★★★★ 5/5

Trustpilot

Good day

Good dayAs a family we would like to thank Sophie at Romans Lower Earley for all her help from the beginning to the day we received our keys 🔑 for the house.She would call us or email us to keep us updated of the progress excellent service 100% we cannot thank Sophie enough 👏 😀

MRSCARMILITAGAFFLEYREBELO · 6 August 2024

★★★★★ 5/5

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First Time Buyers - Great Experience

My girlfriend and I recently purchased our first property together through Romans High Wycombe. Sapphire helped us along the way and was so lovely, she was very professional throughout the whole process. Sapphire's own excitement and positive energy helped to make a stressful and daunting process enjoyable and fun. Romans in general were great, they were easily contactable and kept us up-to-date on the purchase regularly. We're now excited to start decorating and making the place our own. Additional thanks to Stephanie and James. Thank you!

Tom · 8 December 2022

★★★★★ 5/5

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The service from Romans was efficient…

The service from Romans was efficient and professional from start to finish. At the start of the process, we were dealing with Warren Hendry, who carried out the valuation, put the house on the market and also arranged and held the open houses. Even after having our initial buyers changing their minds, Warren ensured we were back under offer in less than a week. He is also the person who recommended us viewing the house we eventually purchased. We were very impressed with the service he provided. After Warren left the branch, we were handed over to Jack Farnon who was also exceptional. Jack went above and beyond to ensure our house sale was completed on time. He kept us informed throughout the process and even dealt with the many difficulties we encountered with professionalism and sincerity, serving as a mediator between the various parties involved. I truly believe our move would not have been possible without him. Will definitely be referring Romans to all of my friends and family. Thank you again!

Mrs · 6 December 2022

★★★★★ 5/5

Trustpilot

Thanks Kerry and Romans

We dealt with Kerry from start to finish whilst one of her colleagues showed us the flat. Honestly, I couldn't wish for a better service from any estate agents, they were informative, approachable and happy to help with all the questions we had. We viewed the flat on the 6th and moved in on the 14th, the process was so swift and smooth, honestly I am so glad I dealt with you all as you made the experience worthwhile. I really appreciate how swift everything was and how you were always happy to help. When we went into Romans Wokingham as well, all the staff were happy to help and I would honestly recommend Romans Wokingham anyday! Thanks alot to you all

Maisaa · 23 November 2022