Romans Fleet reviews

★★★★★ 5/5

Google

Nick Smith at Romans has been nothing short of fantastic with his customer service. He has put up with my daft questions with patience and done as much as he can to accommodate my family's needs within our budget. He is flexible in his approach and very solution-driven. Thank you Nick for holding our hand through our first time renting in the UK. I am so incredibly grateful for such a positive experience.

Janine · 17 February 2024

★★★★★ 5/5

Google

Charlie was excellent. Very supportive in what was a difficult situation. Would highly recommend Charlie and Romans to anyone looking to sell or buy a property. He was considerate, supportive and communicated well throughout the process. Thanks Charlie

Walid · 11 July 2025

★★★★★ 5/5

Trustpilot

Moving in Bracknell

I have recently rented a property in Bracknell which is managed by Romans. My heartfelt thanks to Donna-Marie Brant, Charlotte Travers, and Salome Correia and who have been incredibly proactive throughout the process. Donna-Marie Brant, the property manager displayed great professionalism and attention to deal with all my concerns to move in the new address. In addition, I am grateful for her quick response to all of my queries with prompt solutions. Charlotte Travers addressed all my queries with a great level of patience while viewing the apartment, as well as with post-viewing correspondences which was really nice. Salome Correia was very helpful during the documentation processing stage.

Atiqur · 3 August 2023

★★★★★ 5/5

Google

I have had the pleasure of renting out properties with Romans for many years, and recently in buying a property with them. During this time I’ve always been thoroughly impressed by their staff and their level of customer service and support. I would recommend Romans to anyone wishing to rent out or sell their property. I’ve been particularly impressed by Debra Barman, Senior Property Manager who continues to deliver. She has great attention to detail and is quick to respond to any questions/issues I have, thus giving me the feeling she is on top of her game. I have the utmost confidence in her abilities to effectively manage my properties, and she often goes above and beyond to help support me. I’d also like to thank Deborah Grierson, Senior Letting Consultant for her continued support and professionalism. Both are a pleasure to deal with. Keep up the great work.

Stuart · 22 July 2023

★★★★★ 5/5

Trustpilot

Very good service

Simon was excellent in communication & so helpful getting us the property we wanted.

Valerie · 9 February 2026

★★★★★ 5/5

Google

I have dealt with Romans for a number of years. I have had some issues in the past with lack of continuity in respect of dealing with tenancy queries and delays in response to questions. Most recently I have been liasing with Lorraine who has been the total opposite. She has responded promptly to queries and got back to me with any information I have requested in a thorough, knowledgeable and helpful manner. Lorraine is an asset to the Fleet team and I am grateful to have her as my Property Manager. 14/7/22 Just thought I would add a more recent comment to the above. Since a change in tenancy 6 months ago I have been dealing with Aston, like Lorraine she has been helpful and responded to any emails in a timely manner. Any questions have been looked into and answered as required. Thank you Aston.

AS · 17 June 2023

★★★★★ 1/5

Google

Avoid this estate agents at all costs. They messed up around for weeks. Sarah, one of the agents, was completely incompetent. For one viewing, we took time to travel to the property only to arrive and have to call her to be told the viewing is cancelled. We were then told our details on the system were matched to another client...after we had already registered and communicated via email and phone. For our second viewing Sarah told us REPEATEDLY the property is fully pet friendly and the landlord is happy with pets. She told us to pay a deposit and send over identification. After this I continued to email Sarah for about a week to get that information in writing to confirm - which she ignored everytime..I only got a response after CC'ing the whole of Roman's Fleet in the email. Then to be emailed by the manager to say Sarah is conveniently on holiday and made a mistake, and we wouldn't be able to have our dog at the property. After already paying a deposit! Not sure how you can go about asking someone to pay for a deposit without speaking to the landlord first! If I hadn't pressed to get the confirmation in writing and we had moved in, I wonder what they would have done then?

K_96 · 17 June 2023

★★★★★ 5/5

Google

I have felt compelled to write this review as I am really impressed at how this estate agents, and especially Andy McElliott the manager, has handled the sale of my family home. We shopped around and had three agents round but he has exceeded any expectations and I'm really pleased we picked Andy. Andy found us a buyer even before we had the house put onto rightmove and dealing with him was always a pleasure. This branch of Romans is tip top- they are a really efficient estate agents with personable staff. Update July 2022 I have Romans in Fleet looking after a property I rent out. I would like to mention how the staff there have really helped me. I have Debra Barman who has supported me with maintenance issues and the Lettings team - Molly Greenfield who personally looked after sorting out the new tenants contract, as well as Jasmine, Debra Grieson and Jodie Lees. Top team.

Paula · 17 June 2023

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

I recently moved into a property in Bristol city centre and have found the experience incredibly disappointing and unprofessional for the following reasons, and would recommend anyone considering renting a property through Romans to avoid it.

Edward · 13 August 2026

★★★★★ 5/5

Trustpilot

Great experience & staff in Caversham

Our contact Chloe from the Caversham office has been fantastic. Super helpful and always responds to emails quickly with all the info we need. The systems and technology Romans use has made the whole application & paperwork process really simple & seamless. When we did have a technical issue at one stage, Chloe went out of her way to resolve the issue as quickly as possible.

Carla · 16 April 2024

★★★★★ 5/5

Trustpilot

Thank you Freya Wild

I want to say a huge thank you to Freya Wild, who was the agent who helped me and my partner find our new flat. It was a long and tricky process, but Freya was kind friendly and extremely helpful during the entire thing. She was always on the other end of the phone and email, and was always there whenever there was an issue that needed sorting. Thank you so much! :)

Finn · 18 April 2025

★★★★★ 5/5

Trustpilot

Purchase of a Property

On a Positive, Sarah Thomas has been absolutely amazing. She has gone above and beyond what should be in her normal remit. Amazing communication and a 5 star service from her.The negative - Was allocated a move manager that i only heard from once and then I understand he left. Didn't use Life Time Legal in the end

Mrs · 12 August 2024

★★★★★ 5/5

Trustpilot

Smooth and professional move process

I have recently rented a property through Romans (Swindon) and I couldn’t be more pleased with their service so far. Amanda (lettings department) was incredibly helpful and professional throughout the whole process, always ready to assist me in what was needed. Regarding documentation and finalising the renting process, I also dealt with Lorraine, move manager, who was also extremely professional and helpful. Highly recommended!

Carol · 25 April 2024

★★★★★ 5/5

Trustpilot

Above and Beyond

Anais did terrific work at last minute to ensure the new tenant had a car park fob. Anais spent a considerable amounty of time trying to resolve the issue with Encore Estate Management who were failing to trace the master fob to pair it with. The management company were poor in providing an incorrect replacement fob and no help programming it. Anais met with another one of Roman's tenants who do not use the car park and arranged to borrow their fob for the new tenant to use on a short term basis . Anais is still chasing the management company to resolve the issue with the fob on my behalf. Great work which led to a smooth checkin for the new tenant. Thanks

Paul · 21 March 2023

★★★★★ 5/5

Trustpilot

Top Notch Personal Service for Landlords

Romans have been our managing agent for a coach-house in Basingstoke for the last few years. Throughout this time our property manager Denise Hurn has been fantastic. She is really "on the ball". She is fair and reasonable and acts as a fantastic interface/interim between us and our tenants. There are other letting agents to chose from but we haven't even looked because we are so happy with the service we get from Denise (I bet her retention numbers are high - hopefully she gets rewarded for that accordingly)!

Gary · 19 March 2023

★★★★★ 5/5

Trustpilot

Romans Estate Agents

First of all I would like to thank Thomas of Romans, he has done an excellent job of putting my flat up for sale, we couldn't ask for a better service, an excellent customer service with top professional attitude towards their clients, they were quick, prompt service with no delays, if you had a problem or couldn't understand something or you needed help Romans was more than happy to come round and sit with us to solve the problems, always their when you need them, easy and friendly member of staff always willing to help, now that's what I call excellent customer service.I would like to say that Romans have to be the best estate agents that we have had

Brian · 16 March 2023

★★★★★ 5/5

Google

We have had a really good experience with Romans even though the market wasn't in our favour. Grace and Eleanor both worked super hard to get people through the door and excited about the property. Grace is super determined and very encouraging. If we do have another try with Romans in the future I'll be asking to work with her again.

Alexandra · 9 June 2024

★★★★★ 5/5

Trustpilot

Kimberley Garcia Jones, Senior Property Manager

I first came into contact with the Romans Property Group in Reading in August 2002, when an agent showed me an apartment, which I eventually purchased through the company. They did such of an excellent job of processing the sale, that I engaged the company to manage the rental of the apartment and they continue to do so to this day. I have worked with a few property managers during those 21 years and all of them have been good but the manager that I have worked with the longest is Kimberley Garcia Jones. Kimberley is not only diligent and professional in her work but she has an innate ability to maintain cordial relationships between myself and the various individuals who have lived in the apartment. I often ask her for advice at the onset of new Tenancy agreements and she has never failed to steer me onto the right track. I live overseas and travel a lot, therefore I am often difficult to contact. Consequently, there have been occasions when Kimberley has had to made decisions without receiving approval from me. So far by acting on her own initiative, she has always made the right decisions. I have never met Kimberley in person and even though I greatly appreciate her professionalism, it is her genuine warmth and kindness which makes her a joy to work with.

Geraldine · 9 March 2023

★★★★★ 5/5

Trustpilot

Donna always helps me get things sorted

Have been letting my property with Romans for some years. Donna Marie Brant has often been my main contact & is always helpful - sometimes I'll contact Donna & find she's not the correct person; but Donna will point me in the right direction. Donna keeps me informed when matters need to be dealt with (new tenants, legislation changes etc.) It's good to have someone like Donna in the Romans office as a contact - she always helps me out. Thank you Donna!

Adrian · 8 March 2023

★★★★★ 5/5

Trustpilot

Lovely experience with Romans

Lovely experience with Romans! Amanda was very friendly and helpful.

Hollie · 10 February 2026

★★★★★ 5/5

Trustpilot

Mark Davidson at Romans was very…

Mark Davidson at Romans was very helpful when finding a new tenant for one of our properties, he did a similarly good job earlier in the year at another property and I'm pleased to say everything has gone smoothly. We let several properties with Romans and I'm always pleased when Mark is involved.

Robin · 14 October 2024

★★★★★ 1/5

Trustpilot

Will do anything to get the listing

Sorry to say but you I had asked so many questions around what documentation is needed as it was my first time selling and I was only told that I needed a EPC rating. There was no care in the customer service element once I had accepted an offer. I had to then run around for 5 months trying to locate documents like the EWS1 from, Deeds and other items. If I was advised that this was needed I probably would have waited before we accepted an offer to ensure it was stress free for the buyer and myself. The agent was confident with the evaluation and ended up dropping £30K of the initial market value while the completion were selling at market value. I was just passed onto someone after I accepted an offer who I only managed to speak 1 week before my completion. If you asked me if I would recommend or use the agency again I would run in the opposite direction pay a bit more in commission as the service is better and would never recommend anyone sell through Romans.

Cleevan · 28 February 2023

★★★★★ 5/5

Trustpilot

Great service and communication

Romans is a really great agency in Swindon. From arranging viewing and all the procedures carrying out, all staffs are very nice, polite and replied promptly. Especially Katie, she’s very kind and cheerful while meeting us at the property for viewing. After accepting the offer from landlord, she contacted us promptly and send us the documentation quickly, quick response, eager to answer any questions when I got confused with some documents. She always shows patient and good responsibility. I will not hesitate to recommend anyone to contact Romans if they are needed to move home. Thank you again to Katie for providing any help with us!

Carol · 27 February 2023

★★★★★ 5/5

Trustpilot

Outstanding service from a Rental Property Manager.

I have had the pleasure of working with Kimberly Garcia Jones as my rental property manager, and I can confidently say that she provided an exceptional level of service that exceeded my expectations. As a landlord, I have had experience with many property managers, but Kimberly stands out as one of the best I have ever worked with.From the moment I met Kimberly, I knew that she was a true professional who was passionate about providing the highest level of service to her clients. She demonstrated a deep knowledge of the local real estate market and had an impressive track record of success in managing rental properties.Throughout our working relationship, Kimberly was always punctual, reliable, and extremely responsive to my needs as a landlord. She took care of everything, from finding and vetting tenants, to handling maintenance issues and ensuring that rent payments were received on time.What I appreciated most about Kimberly was her proactive approach to property management. She always kept me informed of any issues or concerns that arose, and she provided me with thoughtful and strategic advice on how to address them. She was also very efficient in her communication, and I always felt like I was a top priority in her busy schedule.Overall, I would highly recommend Kimberly Garcia Jones to any landlord in need of a rental property manager. She is a true professional who is passionate about providing exceptional service, and I am grateful for the outstanding work she has done for me. Thank you, Kimberly, for all that you do!

Mehboob · 17 February 2023