Trusted Agent profile · Fleet

Romans Fleet reviews

4.1

★★★★★ Great

1,644 reviews across 3 platforms

257 Road, Fleet, GU51 3BN

Romans's office in Fleet, at 257 Road, is rated 4.1 out of 5 across 1,644 reviews on three platforms, including 197 Google reviews rated 4.6.

Google logo

4.6 / 5

197

Reviews on Google

This office

Yell logo

1.0 / 5

1

Reviews on Yell

This office

Trustpilot logo

1,446

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Fleet office, from every platform, shown as written. First names only.

5/5

Trustpilot

is very good service and fast response.

i had deal with a brunch of Swindon for nearly 7 years it is was a great experience with all of the team and especially Christine she was a brilliant and very helpful so Iam going to say thank you very much for all the roman teams in Swindon for all kind of helps and the great services.

M · 10 September 2023

Agent replied · 16 June 2024

Dear M MohammadCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Contact with Dan Hind

I have had contact with Dan Hind, his manager and colleagues over a few years concerning the letting and management of an apartment in Reading. Excellent team with a very positive office atmosphere. Dan has been particularly helpful and has responded in a helpful and constuctive manner. I have always found him knowledgeable and willing to help. Clearly he is an asset to the organistion.I wish him continued success in his career.

Derek · 11 May 2022

Agent replied · 16 June 2024

Dear Derek,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team

5/5

Trustpilot

Romans Farnborough landlord review

I have been a landlord for more than 5 years and use the fully managed service with Romans Farnborough branch. The smooth running of the tenancy is mainly dependant on the services of the Property Manager.

Annie · 2 April 2026

Agent replied · 31 May 2026

Dear Annie Oakley We greatly appreciate your 5-star review and the time you took to share your experience with Jackie . Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Trustpilot

Amanda from the Tawhill office in…

Amanda from the Tawhill office in Swindon was my first point of contact when applying to rent a property...she was very helpfull and prompt with her actions. Highly recommeded person to deal with. Well done Amanda...

Paul · 3 November 2024

Agent replied · 22 November 2024

Dear PaulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Amanda a 5 star rating! Many thanksCustomer Care Team

5/5

Trustpilot

Appreciation of staff members

I want to place on record that Amy Southby-Forward is an excellent member of Roman's. As a landlord I have allways been greeted positively and efficiently and more importantly the issues get dealt with.I have been with Romans for a number of years now and I have to say that Emma (Swindon) and now Amy are the best.That's why I remain with Roman's. Management take note.Martin Abbey View.

Martin · 18 October 2022

Agent replied · 16 June 2024

Good morning Martin,Thank you for your kind words. Please don't hesitate to reach out if there is anything further we can do for you.Best wishes, Amy

5/5

Trustpilot

A pleasure to work with and would recommend!

Thanks Adam and Joshua for all your support and for getting our home sold for a great and fair price. You managed to quickly sell the house for a second and third time after prior offers fell through (for reasons out of your control). You’ve been great to work with and I wouldn’t hesitate to recommend you to a friend in the area!

Kristiana · 29 March 2023

Agent replied · 16 June 2024

Dear Kristiana Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Great service by Anais

As a foreigner it was my first time renting property in the UK and I almost had no idea of how to start this procedure. While searching different properties, Anais has guided me to go through the necessary steps and always reponsive to my questions even a small thing. With her tremendous help, I am ready to start my new life in the UK from today. Thanks Anais!

Wakana · 1 October 2022

Agent replied · 16 June 2024

Dear Wakana KandaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

David Mauzhendi

Dear Mr. David Mauzhendi, I want to sincerely thank you for all of your time and effort in helping get us into our new home. Everything went so smoothly, and quickly than expected. Now here we are, settled in already.you’ve been a steady presence in every part of getting our home. Thank you for making this a stress-free experience.We are so thankful Romans Burnham, for the outstanding Service!

Sami · 29 September 2022

Agent replied · 16 June 2024

Dear SamiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Thank you Andrei and Courtney.

Thank you Andrei and Courtney.We have been looking for a place to rent for quite a while now and once we contacted Romans everything fell into place. Andei found exactly what we were looking for. We couldn't have had a better experience. Everything was done in a friendly, professional, and efficient manner. We would not hesitate to recommend Romans to anyone wanting to buy, sell or rent a property.

Pamela · 18 August 2022

Agent replied · 16 June 2024

Dear Pamela,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Romans Windsor

I have found Romans Windsor to be a great lettings agency. Everyone on the team is helpful, responsive and reassuring, supported by a great Manager, Sam. They work as a team and care about both tenant and landlord. Thank you.

Mrs · 9 October 2026

1/5

Trustpilot

Dear Romans

Dear Romans Another angry and unsatisfied Romans- Bracknell Tenant. Sadly the rate is the least provided. I would rate Romans 0. Why are tenants charged for things they have not damaged?? And How come Romans still get away?? Maybe someone brave enough has to commit suicide for this to change?? Being charged £155 for nails in the walls.??? Never put pictures up in a renting accommodation. Wouldn’t even know how to insert a pin. Was nearly charged for a missing freezer tray yet evidence was there in the inventory- no apologies nothing, Donna B- hope you get rich and this money changes your life- oh wait thus the money Romans refunded me when l moved in due to the incompetence of Danniella Rose- so basically Romans is claiming it back. Should have taken them to court for attempted manslaughter- maybe then they can make changes. Disappointed is the les l can say. Always draining Tenants. Renting private is not a choice. I bet the landlord is unaware of these charges and all going into the property manager’s tax free pocket. I have sent the current tenants both inventory’s hope they don’t get charged for the same things. Tenant helping another tenant. I’m sure they will find this useful. Donna enjoy my money worse that lm currently unemployed. I think this is why they use different clerks from check in and out. Careful Tenants if you have Jess M on your check. In it with Romans- she’s the weapon they use to retrieve the money. Most rude and disrespectful person. Not at all happy.

Cynthia · 21 August 2020

Agent replied · 16 June 2024

Dear Ms Kasabwa, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Bracknell office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email customerrelations@lrg.co.ukKind regards, Mandy Klopper, Customer Relations Team

5/5

Trustpilot

We bought our first home with Romans

The move manager, Kassandra hopkins and Carl at the windsor branch have been excellent! All queries answered, the whole buying process was very smooth. My agent Molly and Carl are fantastic! I would highly recommend Romans for buying and selling. We have dealt with other agents a few months earlier and they were appalling! we were lucky to have Romans deal with our purchase. We cannot wait to move into our new home thanks to Romans! Best of luck to everyone at Romans in Windsor

Komal · 18 December 2024

Agent replied · 23 December 2024

Dear KomalCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team

5/5

Trustpilot

Incredible staff

Incredible staff. My property manager Megan Setchell has always gone above and beyond to help resolve any issues I might have and it’s brilliant to see this is not just specific to Megan as Chloe Chikaviro was fantastic when it came out to the checkout process. She has taken out all the stress with her efficiency. I’m gutted to be leaving Romans but unfortunately they don’t cover the area I’m moving to yet, one can only hope soon!I’d highly recommend renting through Romans and will always choose them where possible.

Sarah · 16 March 2024

5/5

Google

Overall great experience. If you are lucky enough to have Nick as your agent, I can tell you that you will be in very good hands. Nick kept us in the loop throughout the process and displayed professional etiquette at all times. Thank you Nick for a great customer experience at Roman's.

Cuan · 19 December 2023

Agent replied · 16 June 2024

Dear Cuan Van Heerden Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Helpful and efficient

Mia and Holly at Romans in Windsor were both excellent. I was new to the rental market but they responded to all my questions effectively and the whole process from credit checks to tenancy agreement signing was smooth.

David · 9 September 2024

Agent replied · 22 October 2024

Dear David ScottCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We are currently in the process of purchasing a property through Romans. Grace Nothnagel has been super efficient in dealing with the whole process, always able to take our calls and ensuring a smooth negotiation process. We look forward to working with her through to completion!

Nicola · 17 April 2024

Agent replied · 16 June 2024

Dear Nicola, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I am a current tenant through Romans in Fleet and Jodie and her team have been amazing! I dealt with a few other agents in the area but Romans are by far the most professional and they really care about their tenants! From securing the property to 6 months later ; the service has been fantastic. The move in box was a lovely gesture too! Would 100% recommend !

Mark · 17 June 2022

Agent replied · 16 June 2024

Dear Mark Laing, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Fleet. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Trustpilot

Great Assistance - Thanks Chloe!

I am a first time tenant who didn't have much experience for renting property especially residency membership service. Thank you Chloe for your prompt assistance and advice especially when we needed it most, your excellent service which means a great deal to me and families.

Xu · 17 April 2024

Agent replied · 23 August 2024

Dear Xu ZhaoCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I wouldn't hesitate to use Romans again for selling a property. I have had much experience of estate agents recently, but Romans stood out because of their professionalism, friendliness and their approachability. I felt they really cared, and for me that was really vital. Thank you so much Jarred and Eleanor!! 😊 …

Ellen · 20 October 2023

Agent replied · 16 June 2024

Thank you so much for the lovely words Ellen, it means a lot to the team! Good luck for the future!

2/5

Trustpilot

My partner and I recently got a flat in…

My partner and I recently got a flat in Wokingham and it was clearly stated by one of the agents that the apartment had two spaces, one for the apartment and one assigned guest spot. Not quite sure where they got that idea from, considering there’s only two, three at most, guest parking spots for EVERYONE (baring in mind there’s about 15 apartments) and there are obviously those that camp out the spots and keep them for themselves without movement. I have a small car myself and so the fact I’m having trouble finding a spot in there is ridiculous. It’s ridiculous we were falsely advertised this apartment, also. And one more thing to mention, is my partner clearly stated he would be getting the keys over a call to the Wokingham office, and yet they closed fifteen minutes early without letting us know, and so this half an hour journey over was a waste of time, fuel, and excitement for the new apartment. Thanks for nothing, Romans!

Anastasia · 16 November 2024

Agent replied · 23 December 2024

Dear Anastasia We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards Customer Care Team

5/5

Trustpilot

Thanks to Stacey

Thanks to StaceyI would like to say how pleased we are that Stacey is once again managing our property. Once again excellent support and customer care we have always receive from Stacey. Without fail, she is always attentive, efficient and a delight to work with. Also a nice touch is that Stacey will call us in addition to the the other methods of communication. Always appreciated.

Landlord · 31 August 2022

Agent replied · 16 June 2024

Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Methodical & Efficient

Jack and Matt have been very efficient and have helped us get our property on to the market very quickly and met our ultimate target date for that goal.Matt was very clear on the steps we'd follow together as part of the overall process and so far we're tracking to that and very happy with the related services we've been engaged with.We wanted to engage with a solicitor early and Matt was also helpful in putting us in touch with a local firm who have been very responsive to our needs as Romans in Farnham have.

Grant · 3 February 2024

5/5

Trustpilot

Great Estate Agents

I've been with Romans for 12 years and the team have looked after my property and tenants during this time with great care and consideration. I find the whole team a pleasure to work with and any issues are quickly resolved. Romans take a proactive approach looking after my property and I especially call out my property manager Jade who has recently helped me prepare my property for a new tenants. Jade sorted numerous issues for me ensuring I was kept updated and consulted along the way. Thanks to Jade and the team at Romans.

Dave · 2 February 2024

5/5

Trustpilot

Positive outcome…

I have had the pleasure of dealing with Jade Small from Romans swindon branch today. I must say I feel,today, that she was the right person to talk too. My concerns and issues was dealt with promptly and efficiently. She was able to listen and understand my concerns, solving the concern and putting my mind at ease. I found her relatable enabling me to express my circumstances. Today has been a positive experience thanks to all at Romans swindon and I particular Jade.

Cherie · 31 January 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Romans's Google reviews
The Trusted Agent

Is this your office? Claim your page.