5/5
TrustpilotGreat service
Good advice and information from Warren from the Maidenhead branch. Easy to set up appointment and would highly recommend this estate agency.
Trusted Agent profile · Fleet
Romans Fleet reviews
★★★★★
1,665 reviews across 3 platforms
257 Road, Fleet, GU51 3BN
Romans's office in Fleet, at 257 Road, is rated 4.1 out of 5 across 1,665 reviews on three platforms, including 211 Google reviews rated 4.6.
Reviews
Every review we hold for the Fleet office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVery friendly and professional
Very friendly and professional. highly recommended
Agent replied · 16 June 2024
Dear Nick,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotTerrible service
Terrible service. Take literally a month to reply. Will not be using again
Agent replied · 16 June 2024
Dear TimWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
TrustpilotSome things still work in Britain, Romans, in Woodley, is one of them.
If it wasn't for the team at Romans, in Woodley, this would never have happened, they were brilliant. Full marks to them.
5/5
TrustpilotVery nice people and ready to help
Very nice people and ready to help! Burnham branch is on spot with every single thing and ready to help at any time! Thx David Mauzhendi and Courtney Brant!
5/5
TrustpilotVery efficient and professional service…
Very efficient and professional service from Naomi and the rest of the Team. Always friendly and helpful. Highly recommended.
1/5
TrustpilotFirst to take money
First to take money, last to fix the issue.Terrible service!
Agent replied · 16 June 2024
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
GoogleHelpful to choose a suitable property
Agent replied · 16 June 2024
Dear Deepak Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Fleet. We're so happy you had a positive experience with us. Kind regards Customer Care Team
5/5
TrustpilotAYSE YERLIKAYA is the professional…
AYSE YERLIKAYA is the professional agent who help on many spects of our rental need. This the 2nd time we ask Ayse for help. Extremly recommended !
5/5
TrustpilotWe had Mia and she made the journey to…
We had Mia and she made the journey to buying a house so easy, as well as Hannah with her updates on how it’s going! Would highly recommend!
5/5
TrustpilotLandlord experience
The Lettings Manager I was in communication with was incredibly helpful with every request and always replied and acted quickly. A great service.
5/5
GoogleI had Lori as my property manager and throughout whole process and been super supportive,
Agent replied · 16 June 2024
Hi there Thank you for the recent 5 star review . We are pleased to read your comments about Lori and will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything else we can do to assist at any stage. Kind regards Romans
5/5
TrustpilotCeri at Romans has been exceptional to…
Ceri at Romans has been exceptional to work with. Always fast with a response and ensures all needs are taken care of quickly and with a high standard.
1/5
GoogleNot the best experience
Agent replied · 16 June 2024
Dear Kate We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
TrustpilotThey have been really personable
They have been really personable, quick & efficient to date.
Agent replied · 16 June 2024
Dear AdamThanks for taking the time to leave us a review , we appreciate your feedbackAll the best, Customer Care Team
5/5
GoogleAmy who dealt with the sale was very friendly and accessible. She responded quickly to my queries and arranged viewings within my timescales. The process was made very smooth and I felt my interests were being supported at all times. Thank you very much Amy for your support and professionalism.
5/5
TrustpilotExcellent communication
Excellent communication. Kept us informed at all times and very quick to respond to queries. Would definitely recommend.
5/5
Trustpilothad any questions all I had to do is…
had any questions all I had to do is contact my estate agent and he replied very quickly. Very friendly company.Click to
5/5
TrustpilotThank you
The stars go to the customer service team at Romans thank you
Agent replied · 16 June 2024
Hi Truth Hurts,Thank you for taking the time to review your recent experience with our Romans Estate Agents Head Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Relations Team
5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Helpful and good communication. Down to earth and a pleasure to deal with.
4/5
TrustpilotFriendly and Professional.
Friendly, effective and efficient, would recommend.
Agent replied · 16 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
1/5
TrustpilotAvoid avoid avoid
Bad from start to finish. We were tenants in a property they rented out. Annual charges of £117.50, rude and patronising service, random charges out of nowhere.Unfortunately, tenants don't really have a choice in who they use. But landlords do, and I implore all landlords to use someone else.
5/5
TrustpilotReliable
Very helpful and professional with prompt support.
Agent replied · 16 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGreat friendly service
Great friendly service, good communications. Good work to find a buyer so quickly for us.Thank you to the team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Romans Fleet won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 2022
2022 1 Gold EA Masters 2022 winners
- Branch Gold Award (1)EA Masters 2022
- Fleet
Source: EA Masters winners lists, as published, linked by year.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Fleet.
Questions about Romans Fleet
Has Romans won any awards?
Yes. Romans won Gold for Best Estate Agent Guide 2023 Gold Award, Fleet branch at EA Masters 2022.
