Every review we hold for the Fleet office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAnais Payne is a credit to Romans
It has been a pleasure communicating with Anais Payne from the Caversham office. Not only is she so very presentable, she is proficient in her role and responds to communication by return, always going the extra mile to make sure her customers are taken care of. Anais is a credit to Romans!
Lorraine · 22 April 2022
Agent replied · 16 June 2024
Dear Lorraine,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotDO NOT USE ROMANS !!!!
Duan · 22 June 2026
Agent replied · 24 September 2026
Dear Duan Coertzen,
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.
Best regards, Customer Care Team
★★★★★ 5/5
TrustpilotChristine Lancaster is the 'Star'!
Christine Lancaster is the whole reason why we like Romans. She has been our contact throughout our tenancy as does a fantastic job. Her customer service is excellent and we have always felt we are in safe hands if there is every an issue.
Eddie · 1 March 2023
Agent replied · 16 June 2024
Dear EddieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThank you Romans
I am a landlord using Romans and want to thank Isabella York for all the support provided with managing property issues with existing tenants and ensuring the completion of renewals when required. I am always kept up to date with progress and all issues are resolved swiftly. Thank you!
CRFMAT · 26 August 2022
Agent replied · 16 June 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThe Tilehurst branch continue to excel!
With the help of Mark, Steve, Nathan and the Tilehurst team, I've just completed the purchase of the rental!
Benjamin · 6 March 2026
Agent replied · 31 May 2026
Dear Benjamin Lloyd-Hughes, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotExcellent service from Kim Stockley
Excellent service from Kim Stockley, Senior Property Manager of Romans Group. Kim has promptly & efficiently dealt with any issues we reported. She always kept us posted on progress of any maintenance or repairs & also followed up to ensure that work had been carried out to our satisfaction. Kim is a credit to Romans & a pleasure to deal with.
Veronika · 12 March 2024
★★★★★ 5/5
TrustpilotAysee always been helpful in responding…
Aysee always been helpful in responding and patient enough to provide all the information. Thank you Aysee.
Vamshi · 10 October 2024
Agent replied · 22 November 2024
Dear VamshiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Aysee a 5 star rating! Many thanksCustomer Care Team
★★★★★ 1/5
TrustpilotReview oAvoid Romans Aldershot, Misleading Fees, Poor Property Management, and Thousands Lostf Romans Estate & Letting…
Review of Romans Estate & Letting Agents, Aldershot
SkyWay · 20 May 2026
Agent replied · 31 May 2026
Dear Skyway Education & Invest Gp (j Hang),
We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you.
Best regards, Customer Care Team
★★★★★ 5/5
TrustpilotAfter a very stressful start to Tuesday…
After a very stressful start to Tuesday morning Kirsty Evans was very helpful and supportive in finding a gas safety engineer to complete our gas safety and service on our boiler scheduled for today so we remain compliant.(Unfortunately our guy has caught covid). I cannot thank her enough.
Michelle · 30 August 2022
Agent replied · 16 June 2024
Dear Michelle,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotKerry has been amazing at helping me…
Kerry has been amazing at helping me through the difficult task of finding and guiding me through the process of renting a property. My house has been severely damaged following a frozen burst water pipe and she has made the whole process less stressful.
Chris · 26 January 2023
Agent replied · 16 June 2024
Dear ChrisCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat customer service
Great customer service provided by the team and Christine is always friendly and polite and extremely helpful with my queries. Thank you Romans.
Laura · 19 June 2024
Agent replied · 23 August 2024
Dear LauraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotRomans always provide excellent…
Romans always provide excellent customer service! Whenever I needed something they were there for me. Thank you to all the team but particular thanks to Phil Hawkins. Phil is an admirable agent who's kindness and caring nature is a true testament to his character, he is a credit to the company.
C · 12 April 2022
Agent replied · 16 June 2024
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat Service from Sam
Sam at Romans Wokingham is incredibly professional, friendly and helpful. He has walked with us through our entire journey to find the right house for our family. He kept us updated throughout the entire process and was always a cheerful and considerate voice during the stressful process of finding a house. Thank you so much for all that you have done for our family and helping us find the perfect home.
Holly · 19 June 2023
★★★★★ 5/5
TrustpilotThank You Stacey Cowap and Romans for Excellent Service
I have been working with Stacey Cowap at Romans for several years. Stacey is always totally on top of maintenance, addressing client issues and every aspect of renting out my home. Stacey has always been immensely responsive and has also provided total peace of mind when dealing with some of the trickier issues of renting a property. She is true professional.
Barney · 6 February 2024
★★★★★ 5/5
TrustpilotI have had no issue with romans if I…
I have had no issue with romans if I have a problem it’s always delt with on time . Christine has been amazing can’t fault her in her role that she does . Thanks Karina . X
Karina · 26 July 2023
Agent replied · 16 June 2024
Dear Karina GalatiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAlistair is a pleasure to deal with
Alistair is a pleasure to deal with, he's professional, polite and very efficient. Whenever I have any questions, I feel confident that he will be able to answer them and any advice he offers is backed up by his experience and knowledge . Well done
Stephen · 7 November 2022
Agent replied · 16 June 2024
Dear Stephen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotNew property manager is on the ball!
Having had a few property managers in recent months, it was great to know that my new manager Skye Jones was on top of all the changes that had been going on.Skye has kept me upto date and informed at every stage of the transition between new tenants, which has reduced my stress and anxiety during the whole process.
Darron · 11 March 2024
★★★★★ 5/5
TrustpilotLukes professionalism
I found Romans very helpful when I first moved to my new flat. Once in I had some major bathroom problems, to which Luke took charge of, he kept me updated every day sometimes twice a day he communicated with both my landlord and myself very professionally. He made what could have been a nightmare week bearable. Thank you Luke you are a Saint.
Paul · 23 November 2023
★★★★★ 5/5
GoogleI have just moved into my Flat and the team was very helpful and responsive to my emails. Laura who help at the first stage was professional and good with communication and Molly from the head office was good with the onboarding process. Highly recommend Romans Fleet.PositiveResponsiveness, Professionalism
Tyler · 17 June 2022
Agent replied · 16 June 2024
Dear Tyler ,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat service
We put our house on the market at quite possibly the worst time in years, just as interest rates were rising but Matthew Leigh was very pro active in finding viewers for the property and within a month we had an offer. Very pleased with the service and Matthew was on hand with any queries, even when he was on holiday! Thank you 😊
Sara · 3 November 2023
★★★★★ 5/5
TrustpilotThe whole process of becoming a tenant…
The whole process of becoming a tenant through the Romans agency is very smooth thanks to Andreea Covaci for good customer care and skills. Andreea made the whole process look so easy and simple she is so dedicated and have good follow ups.
Mihaela · 15 December 2022
Agent replied · 16 June 2024
Dear MihaelaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotKim Shanks has been a brilliant…
Kim Shanks has been a brilliant property manager! Has kept me updated, checked in regularly and her overall manner is warm and friendly. Kim has also been empathetic to the issues I have had with property and eager to get them resolved asap.
Michaela · 12 December 2022
Agent replied · 16 June 2024
Dear MichaelaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotHollie at your Aldershot Branch is…
Hollie at your Aldershot Branch is charming polite and very helpful and kept us inform all the way through
Charlie · 19 July 2024
Agent replied · 23 August 2024
Dear CharlieCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Hollie a 5 star rating! Many thanksCustomer Care Team
★★★★★ 5/5
TrustpilotI can honestly say that the service we…
I can honestly say that the service we have received from Romans has been exceptional. Right from the initial viewing Katie made everything easy, she was on hand at every step of the way and the online application process was straight forward and user friendly. I would recommend Romans (and Katie) to anyone looking to rent a property in the Wiltshire area
RosiePosie · 14 December 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
