Trusted Agent profile · Fleet

Romans Fleet reviews

4.1

★★★★★ Great

1,644 reviews across 3 platforms

257 Road, Fleet, GU51 3BN

Romans's office in Fleet, at 257 Road, is rated 4.1 out of 5 across 1,644 reviews on three platforms, including 197 Google reviews rated 4.6.

Google logo

4.6 / 5

197

Reviews on Google

This office

Yell logo

1.0 / 5

1

Reviews on Yell

This office

Trustpilot logo

1,446

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Fleet office, from every platform, shown as written. First names only.

5/5

Trustpilot

Roman's have dealt quickly and…

Roman's have dealt quickly and efficiently with all my maintenance issues. Donna-Marie Brant has been my main contact for a few years and is friendly and conscientious. She always replies to emails and calls promptly and kept me informed of progress and has an easy-going nature which meant person to person contacts were never awkward.Thanks Donna-Marie

ShaunR · 22 January 2022

Agent replied · 16 June 2024

Dear Shaunr,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Romans Bath office (AMY) was excellent

Romans Bath office was excellent. My main contact Amy is efficient, professional, very helpful. A pleasure to have dealt with her on my tenancy. One of the few staight-forward estate agency transactions that I have experienced in the past 40 years. Thoroughly recommended.

JHL · 10 June 2023

Agent replied · 16 June 2024

Dear JhlCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

I owe Romans a big thank you for taking…

I owe Romans a big thank you for taking such good care of my aunt as one of their residents (renting) for 14 years. She enjoyed all dealings with Roman's in Wokingham, particularly Heather & Eleanor. Combined with a good landlord, they have just made the process easier for me as my aunt passed away recently. Thank you Romans - Wokingham

Kim · 11 February 2021

Agent replied · 16 June 2024

Hi Kim Collins,Thank you for taking the time to review your recent experience with our Romans Estate Agents Head Office branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Relations Team

5/5

Trustpilot

Danie Brock, Romans, Swindon

We have worked with Dewhursts that became Romans for many years now. Our main contact is Danie Brock and have always found her extremely helpful and she has resolved issues for us in an efficient and speedy way. Always professional and always easy to contact at the end of the phone. Can't fault her.

Hilary · 26 April 2022

Agent replied · 16 June 2024

Dear Hilary, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team

4/5

Trustpilot

Responsive, thoughtful and efficient help

I have had excellent help from Kim Stockley from Romans. She is responsive, efficient, empathetic, and caring and has been such a help in getting us settled in the house we are renting and managing the relationship between tenant and landlord. Thanks so much Kim!

Ilona · 5 April 2023

Agent replied · 16 June 2024

Dear Ilona, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team

5/5

Trustpilot

efficient service

I have been dealing with Kimberley Garcia Jones at the Reading pm department for a number of years, I find Kimberley extremely professional, efficient and very friendly to deal with, I am in the property business myself so appreciate the hard work carried out on my behalf and would highly recommend Kimberley and her team. steve peters

Consumer · 5 November 2021

Agent replied · 16 June 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

5/5

Trustpilot

Excellent help and friendly communication

My post-moving experience so far with Romans has been excellent. Kimberley has been extremely helpful with any issues I have raised, as well as responding quickly and in a friendly demeanour. It has meant I have able to settle into my new rental with as little stress as possible.

EC · 7 November 2022

Agent replied · 16 June 2024

Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Great Staff

I have been with Romans in Swindon for the last year. I have found them to be helpful and quick to respond to any issues. A special shout out to Christine Lancaster who is full of knowledge, always efficient at solving any rental issues and approachable and friendly. I also recently had the pleasure of speaking with Naomi Hamilton who was incredibly helpful and knowledgable.

Abi · 30 January 2024

5/5

Trustpilot

Great experience with Romans (purchasing a property)…

I've had fantastic experience with Romans Woodley throughout the purchasing process. Daniel was very professional, kind, knowledgeable and supportive, from organising the viewing, through negotiations, to the exchange process (we are due to complete in few weeks). In addition, Romans Move Manager kept me informed on the progress, in all stages of the process, which I found very helpful.I can highly recommend Romans if you are thinking of purchasing a property!

Sonja · 11 September 2023

5/5

Trustpilot

A great start!

Mike was very easy to talk to. He was interested in our reason for wanting to move and had a really good knowledge of the areas we are interested in. Romans are very well set up and their partners in conveyancing etc were also very fast to get things moving.

Froudy · 27 September 2022

Agent replied · 16 June 2024

Dear FroudyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

I have used Romans Landlord service for managing our house

I have used Romans Landlord service for almost 7 years. Kimberley Garcia Jones - Property manager for managing our property is simply awesome. She is always prompt responding the query and she make sure the landlord is always well informed about any issues that tenant are facing follow it up to till the end to resolve the issue. Kim is a great asset for Romans.I would n't happy to use Romans services for my future needs.

Balaji · 20 April 2023

5/5

Trustpilot

I have found your company very…

I have found your company very professional. In particular I've been dealing with Reece. He has been so helpful and very knowledgeable about each property. Reece has promised to find the right property for me and I believe him. Very honest and good with dealing with people. In an age when customer service isn't always everyone's priority I found it refreshing to have been on the receiving end of true professionalism.

Barbara · 2 August 2024

Agent replied · 23 August 2024

Dear BarbaraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Reece a 5 star rating! Many thanksCustomer Care Team

5/5

Trustpilot

Romans Swindon, Christine Lancaster

Been with Romans Swindon for over a year now and I’ve had no issues with them, Christine Lancaster is really lovely and helpful and gets any queries taken care of rather swiftly. I had an issue with my boiler and submitted a fault report, Christine called me back, after taking a few details Gasworks resolved the issue the very next day, really happy about that.

Antony · 24 January 2024

5/5

Google

We recently had a property check which was carried out by Aston Busby. I was off work at the time as I had been rather poorly and Aston was very considerate when doing the inspection, checking that I was okay. I would be very happy with her doing the inspection any time.

Jo · 17 June 2022

Agent replied · 16 June 2024

Dear Jo, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Five star for Nathan Stevens at Romans

Five star for Nathan Stevens at Romans. Nathan has been my property manager for almost one year. His professionalism and excellence is second to none. I'm really pleased with the overall services from Roman and I will definitely recommend to anyone who needs property management.

Lynn · 10 March 2023

Agent replied · 16 June 2024

Dear Lynn Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Amazing experience with Romans!

Can’t recommend Romans enough! Oliver has been absolutely amazing amazing throughout this process and willing help us resolve any issues throughout. He puts the customer first and makes it his priority to help. Also helps that he is genuinely happy to do so, he’s very good at what he does!

BUYER · 10 September 2022

Agent replied · 16 June 2024

Thank you again for taking the time to let us know how we did. We really appreciate it!

5/5

Trustpilot

An extremely professional service

An extremely professional service. We can't thank Mark and Nathan enough. It was a great pleasure to work with them. We had extremely exciting, emotional and beautiful moments with them during the rental process. They supported us in every way during this difficult process and this means a lot to us. They are an extremely professional team, together with their manager Steve.Highly recommended

Filiz · 2 March 2024

5/5

Trustpilot

Just wanted to say what a pleasure Kim…

Just wanted to say what a pleasure Kim Stockley was to deal with at the end of my tenancy. Everything made clear !

Dominic · 25 July 2024

Agent replied · 23 August 2024

Dear DominicCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team

5/5

Google

⭐️⭐️⭐️⭐️⭐️ It’s a real relief to deal with a letting agency like Romans in Fleet, professional, reliable, and communicative from start to finish. Nick in the lettings team was clear, honest, and helpful throughout the whole rental process, making everything smooth and stress-free. In the property management side of things Debra, who has been incredibly responsive and supportive has been super prompt in supporting me with all communications. Any issues have been handled promptly and professionally, which is not something you can take for granted these days. After a few bad experiences elsewhere, it’s reassuring to deal with an agency that doesn’t ghost you or try to play games with your deposit. This experience clearly reflects the selective choice of the Landlord who has been very kind and nice, and the actual management at Romans. Romans have been a breath of fresh air, and I genuinely recommend them to anyone renting in the area.

Matteo · 10 June 2025

5/5

Trustpilot

Kim Stockley - brilliant

Struggling to have an issue resolved, Kim Stockley kindly stepped into the breach, pulling out all the stops to help. Many thanks Kim

Norman · 19 July 2024

Agent replied · 23 August 2024

Dear NormanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Kim a 5 star rating! Many thanksCustomer Care Team

5/5

Trustpilot

Thoroughly impressed!

Thoroughly impressed!The effort Ayse Yerlikaya put into making this a quick and very easy process is sincerely appreciated. She went out of her way to make sure both us (as tenants) as well as the landlord get what they desire. At times, she worked until the late hours of the evening to ensure our offer is received by the landlord.Well done, and keep it up!

Ivan · 24 October 2024

Agent replied · 22 November 2024

Dear RaymondCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Ayse a 5 star rating! Many thanksCustomer Care Team

5/5

Google

Fantastic estate agency. Eleanor was honest, friendly and reliable throughout the process from listing to exchange and completion. Brilliant communication and made the whole process easier. Thank you so much for all of your support. I will definitely use Romans again!

Luci · 17 June 2023

Agent replied · 16 June 2024

Dear Luci Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

We are very happy with the service that…

We are very happy with the service that we had from Lucky Sherpa and all the team at Roman Reading. Within 3 days Roman had successfully letting our flat out. Lucky Sherpa deals with all our queries promptly therefore we would highly recommend Roman.

Loretta · 16 March 2023

Agent replied · 16 June 2024

Dear LorettaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

An extremely professional service

An extremely professional service. We can’t thank Mark and Nathan enough. It was a great pleasure to work with them.we had extremely exciting, emotional and beautiful moments with them during the rental process. They supported us in every way during this difficult process and this means a lot to us. They are an extremely professional team, together with their managers Steve.Highly recommended

Richard · 5 March 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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