5/5
GoogleVery happy with the service provided. Would use again and also recommend. Thankyou 😀 …
Agent replied · 28 December 2025
Thanks Carolyn we really appreciate this and glad you were so happy with us and thank you for your business.
Trusted Agent profile · Five Lane Ends
Verified
Robert Watts Five Lane Ends reviews
★★★★★
187 reviews across 1 platform
21 Highfield Road, Five Lane Ends, BD2 2AU
Robert Watts's office in Five Lane Ends, at 21 Highfield Road, is rated 4.5 out of 5 across 187 reviews on 1 platform, including 187 Google reviews rated 4.5.
Reviews
Every review we hold for the Five Lane Ends office, from every platform, shown as written. First names only.
Google5/5
GoogleExcellent service from start to finish Clare who handled our sale was always on hand to answer our questions and kept us updated to date
Agent replied · 27 December 2024
Thank you Martin it is most kind of you to post this lovely review and we know Clare is one of the best for keeping sellers fully up to date. Thank you for using us to sell.
5/5
GoogleJames from Robert Watts gave me excellent advice, returned my call promptly and was very helpful, I would recommend him and his team thank you
Agent replied · 11 January 2025
Angela we are delighted you held James and the Highfield Road team in such regard, thank you.
5/5
GoogleGreat service by the team at Robert Watts. They made everything very easy even though I was overseas throughout the whole process. Thanks guys.
Agent replied · 26 August 2024
Many thanks Richard we really appreciate you posting this and your business and good luck in the future.
5/5
GoogleI've been very impressed with my flat sale and would highly recommend Robert Watts especially Carly Greaves our sales negotiator. Her professional , excellent communication skills with a friendly "on the ball" manner needs highlighting. Thankyou Carly.
Agent replied · 23 June 2023
Thank you Jane for your great review. We'll let Carly know her services were so appreciated.
5/5
GoogleFantastic First Class Service from the team at Robert Watts, they correctly assessed the market for our house sale with a realistic market value, and then generated a lot of interest, resulting in a better price than originally expected. They dealt with all the offers and recommended the one most likely to complete to sale, which it did without any trouble, and in good time. I thoroughly recommend Robert Watts to any sellers or buyers.
Agent replied · 23 June 2023
Alan many thanks for the super review. Glad we made the process a bit easier for you. Our business has been built up on recommendations so we really appreciate your support.
5/5
GoogleRecently sold my house through Robert Watts after a recommendation from a friend/my former neighbour. The initial buyer pulled out and Clare/the team worked their socks off to maximise viewings. They also answered all of my questions (even though they were probably stupid and obvious). Absolute professionals but never forgetting the personal touch that makes a customer feel like they actually matter. I would absolutely recommend!
Agent replied · 23 June 2023
Thank you so much for this glowing review Stuart and we’re glad Clare and team could help and rest assured they’re never stupid questions, don’t worry.
5/5
GoogleFirst class service from the team at the Idle branch. From the viewings to completion they were fantastic. A big thank you especially to Clare O'connor, she went above and beyond, very responsive to emails/calls. Very professional and made me feel at ease. Always at hand if I needed advice. A credit to company!
Agent replied · 23 June 2023
Thank you Danny we’re so pleased Clare could help you sell and we’ll definitely let her know your kind words
5/5
GoogleExcellent professional and quick service. Worth paying the little tiny bit extra for customer focused service. Excellent 👍 …
Agent replied · 25 October 2024
Thank you Ben and we really appreciate this review and reiterate entirely what you say about paying the correct fee for the best service which is what we are all about.
4/5
GoogleA good, reliable and friendly Estate Agent who assisted readily in chasing our purchase and always replied promptly.
Agent replied · 8 May 2026
Thanks John for this honest and straight forward review and glad we could help you on your purchase. Good luck in your new home.
1/5
GoogleI would just like to say this is the worst letting company I've ever come across in my entire life, staff was extremely rude with bad manners, bad behaviour, no interest of letting the property to us, sending us back an forth for unnecessary paper work, time wasting, felt I was racially discriminated, especially by a lady called Teresa. I would not recommend this company to anyone. My wife and I are on over £100,000 income per year and was refused the property that is only £900 PCM I'm not really sure what kind of tenants they are looking for but i guess they need to be on more than £200,000 a year at this rate
Agent replied · 23 June 2023
Mr Aziz, We take complaints such as this extremely seriously and we categorically deny that race was a factor in the decision which is effectively made by the the landlord of the property. If you would like to put your complaint in writing we will investigate this further. Please send your letter detailing all aspects of the complaint to our Director Kate Watts at our Cleckheaton branch. Robert Watts Estate Agents
5/5
GoogleHighly Recommended, Fantastic service, Fiendly Staff. My property has been managed by Watts for the last ten years and recently when it became vacant, they again managed to re let to another suitable tenant in less than 24 hours of being given notice by the existing client . All of the staff are always very happy to help and seem to go more than the extra mile to ensure all parties are looked after in a courtesy, timely manner . Having had numerous dealings with them over the years I wouldnt hesitate to recommend Robert Watts, and am very satisfied with their ongoing professional and courteous service they extend to both landlord and tenant alike.
Agent replied · 23 June 2023
Mr Phillips, many thanks for your great review and we are delighted you would recommend our services. Robert Watts Estate Agents
5/5
GoogleJust like to say this is the second time I have rented from Robert Watts and can't praise them highly enough. Due to circumstances I had to change jobs and then move when my rent period was over. The staff were brilliant and Kate who I spoke to then put my mind at rest and asked one of the girls in office to make sure it went smooth for us. Couldn't have been easier from sorting references to moving in, so polite, helpful and kind. Top rated and woukd recommend them to anyone looking to rent
Agent replied · 23 June 2023
Many thanks for your review, its much appreciated
5/5
GoogleThank you so much to James, Carly, Nicola for helping me with both buying and selling. Thanx
Agent replied · 23 June 2023
Thank you Ayesha
5/5
GoogleExcellent proactive communication. All team members very responsive and pleasant to deal with.
Agent replied · 2 June 2026
I'm delighted to hear you had a great experience with our team! We pride ourselves on being responsive and pleasant to deal with. Thank you for your positive feedback!
5/5
GoogleThe staff at the Wrose branch were always so helpful whilst I was selling my property. Well marketed with viewings coming through alongside regular communication. Thank you for the service provided and I would definitely recommend to others.
Agent replied · 27 July 2023
Thank you Johnny, we really do appreciate you posting this and we are delighted with your comments on the service offered by our Highfield Road branch.
5/5
GoogleGreat service. Big thanks to one of staff member. Thanks.
Agent replied · 8 May 2026
Thank you Junaid for taking the time to post this. Glad you were happy with us.
5/5
GoogleGreat team really helpfull would highly recommend.
Agent replied · 2 June 2026
Thank you for the kind words! We're thrilled to hear that you found our team to be helpful. We appreciate your recommendation and look forward to assisting you again in the future.
1/5
GoogleI feel like from the moment my property went on the market I was forgotten about. It's not the most amazing property but 4 viewings in 6 months is very poor especially when other properties the same are being sold around it. I don't feel like anyone in the office is even interested and I've ended up finding my own buyer which is good because they have done nothing to earn their fee.
Agent replied · 23 June 2023
We are sorry to hear this and obviously this was not our intention. If we don't sell we don't receive a fee so it's in everyone's interest. Is there anything else we can do at this stage?
1/5
GoogleShockingly bad customer care, terrible communication and liaison skills, as soon as the paperwork is signed you seem to be left in the dark chasing up information and not being told when the other buyers drop out !! I Would never use watts again very disappointed I had people knocking at my door saying that watts never got back to them about a viewing!!! And they take a percentage for this disgusting service!!
Agent replied · 23 June 2023
We are sorry you felt so disappointed to post this review. It is very frustrating when things do not go according to plan but we will look into this and come back to you shortly.
5/5
GoogleExcellent service. Good attention to detail. Extremely satisfied.
Agent replied · 27 December 2024
Thanks Ian for this great review. We always try to cover every angle in our services so its nice that this is recognised.
5/5
GoogleGreat service in helping to sell my property
Agent replied · 8 May 2026
Thank you so much for posting this Hardeep and we’re glad we could help.
5/5
GoogleMy experience with Robert was brilliant. They took care of everything. All the staff were so polite and friendly. Especially nicola who looked after me from start to finish. Would highly recommend
Agent replied · 27 July 2023
Thank you Christopher for such a glowing review and we're so pleased Nicola and the team were so on hand to help.
4/5
GoogleCustomer service is good and Gillian is exceptionally attentive. Plenty of properties always available both to rent and buy.
Agent replied · 27 December 2024
Thanks Brian
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
