Trusted Agent profile · Filey
★★★★★
895 reviews across 2 platforms
7A Murray Street, Filey, YO14 9DA
Hunters's office in Filey, at 7A Murray Street, is rated 3.1 out of 5 across 895 reviews on two platforms, including 275 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
Tell us what you need and we'll put you in touch. Hunters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Filey.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Filey office, from every platform, shown as written. First names only.
5/5
TrustpilotWe are incredibly grateful to Real…
We are incredibly grateful to Real Estate Agency HUNTERS and especially to Nicole Coombes for her outstanding support throughout our home-buying journey. She was always available, extremely responsible, and made the entire process smooth and stress-free. As first-time buyers, we truly appreciated her friendly and professional approach, which gave us confidence at every step. Thank you, Nicole, for making this experience so easy and enjoyable!
1/5
TrustpilotI had Terrible Experience, Avoid at All Costs
I had an extremely disappointing experience with this estate agent. I paid a deposit for a flat, expecting everything to go ahead as agreed. Not only did they fail to give me the flat, but they also refused to return my deposit. Completely unprofessional and dishonest behaviour. I would strongly advise others to stay away, this is not how business should be done.
1/5
TrustpilotMy daughter rents through hunters and…
My daughter rents through hunters and has for some year , their repairs support is appalling she has waited since before Christmas for repairs plus the latest repair is really bad mould in her 13 year old sons bedroom myself and daughter have been in repeatedly and to date these are still outstanding absolutely disgraceful would love someone to contact me personally to discuss these matters
1/5
TrustpilotPoor customer service
My partner and I are looking to relocate to an area around a 5 hour drive away, we found a property with Hunters and booked a viewing. We loved the property so we asked the agent what to do next and he said email so we can get sent an application form; because we liked the property so much we emailed and called the branch to try and get ahead with our application. No answer from the branch after numerous calls over the period of an hour so we decided to go to the branch instead. After speaking to someone in branch (not part of the lettings team so they couldn't help us) they sent an email over to someone from the lettings department with our profile so they could send us an application form via email. This seems great, two emails, one from us and one internally expressing our interest in the property. However fast forward one week, with nothing from them and more attempts to contact from us, we finally get through to be told that someone that viewed on the same day as us has already completed all the applications and is set to start renting the property. No apologies or anything after explaining the situation and that we'd been trying to get in contact for a week.
1/5
TrustpilotThey couldn’t care less
Would even put this into minus stars if I could. The most awful company I have ever had the displeasure of dealing with. Very good in getting you in at first however soon as they have their commission from you they don’t care about you. To start we had to push back as we had agreed a move in date paid for moving van. Kye who was our wonderful (not) estate agent thought it was acceptable to give us a call at 16:00 the day before to say we can’t move in this date. Extractor fan was broke in the property was promised this will be fixed at the start of our tenancy. They decided to send someone to fix this in our last 2 weeks of our agreement. The state of the flat when we moved in was beyond a joke grime on the kitchen top bathroom smelt disgusting was dirty. Carpets looked like they hadn’t been cleaned since the flat had been built. Marks all over the walls and blinds. We’re not trying to be overcharged for a cleaning service when the flat was left in 10 times better condition it was left in. Horrible company who don’t care about you after they have their commission. Also abysmal customer service constantly have to chase them for things
5/5
GoogleVery happy with my house purchase using Hunters. Helped make the experience very smooth. From offer being accepted to completion only took just over two months.
5/5
TrustpilotExcellant help,to somebody as thick as…
Excellant help,to somebody as thick as me. Been very ill but they went out of there way to help,ESPECIALLY BETH EXCELLANT FROM CRAIG
1/5
TrustpilotDo not use this estate agent
Would not recommend renting through Hunters - no communication, follow up or empathy from anyone here. Day one moved in- Leak all over the living area from a disconnected pipe that hadn’t been checked. Raised floorboards and bloomed worktop- No broadband access- No bins- Vent not fitted correctly in the bathroom(All reported no follow up from Hunters)1 month later - Still no broadband, bins arrive. Had to purchase expensive WiFi dongle in 12 month contract and unable to use electric car charger. - Phone line attachment broken and reported via Opeanreach -Had to chase Hunters for any action to be taken for the wifi for the whole apartment block2 months later- (Some) flats connected to broadband still some flats without wifi - low speed if usable- Our apartment was flooded with sewage water into the bathroom. - £150 to replace damaged bathroom goods - Pipes overflowing and all toilet/shower/sinks/washing machine and dishwasher unusable for 3 days- 3 days OFF work to facilitate fixing issues- Front door lock unstable logged 23rd July no follow up- Vent still hanging down in bathroom3 months in- Storage room ripped up from last month and no follow up from blocked pipes. Waiting to be flooded out- Stinks of sewage- No communication in over 3 weeks Do not care about welfare/lack of customer service. Shocking. I never write negative reviews and genuinely give people a bit of slack but this has been the worst I have experienced.
5/5
GoogleBuying a house during lock down was a difficult experience, but the professional and caring Team at Hunters really helped. Sam Carty was so supportive and helpful. I would highly recommend Hunters.PositiveResponsiveness, Quality, Professionalism, Value
Hi Tracey, we're so glad to hear we could make a stressful time easier. Thank you for your review.
5/5
TrustpilotWe had the agent Beth Allan
We had the agent Beth Allan. She was so lovely and helped with our move. Very helpful and made everything less stressful. Any enquires I had she was always there to help!
5/5
TrustpilotHunters Estate Agent review
Amazing service from start to finish .A special mention to Della who went above and beyond what was expected, Della's communication was fantastic even on her days off she would chase information and update us. Della was instrumental in the completion date and kept the chain together. We'd of been lost without her. Thanks Della. Highly recommend.
1/5
TrustpilotNot recommend at all
Not recommend at all. Once deposit is paid they not answering any emails. Dificult to sort any issue and also forget about getting deposit back at the end. Avoid
1/5
TrustpilotAppalling customer service from the…
Appalling customer service from the stoke office and I'm not even one of their tenants, had the misfortune to be involved with a leak from one of their tenants, it took over 6 months to get to the repair stage which when done was really poor workmanship so I'm having to do it myself, the staff are unhelpful and don't care so if they treat third party tenants like that it must be really bad for their own tenants.
5/5
TrustpilotI have dealt with Janet Tretton at the…
I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly
5/5
GoogleHunters sold my house for me within a couple of weeks from going on the market, which has enabled me to follow my dream. Absolutely brilliant from start to finish. All the staff at the Filey branch are extremely friendly and helpful. Would definitely recommend!
Many thanks for your kind review, Lisa. We are thrilled to have helped you. All the best from the team at Hunters.
5/5
TrustpilotHunters Northenden branch
Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.
5/5
GoogleI honestly don't think I could have managed without the team behind me at hunters filey... They have helped and advised with every hurdle faced. Not to mention how amazing the brochure was with the 360° tour. No waiting for days to get a response and every member knowing the back story so you don't have to repeat yourself over and over. I am truly grateful to all the ladies at the branch and cannot recommend them enough xPositiveResponsiveness, Quality, Professionalism, Value
Hi Charlotte, thank you for your kind review. It means so much to us as we work hard to communicate with each other and our clients.
5/5
GoogleFrom day one we knew we had made the right choice using Hunters Filey to sell our home. Nicole, Sam and the rest of the team showed genuine interest in not only selling our property but, in making sure we were kept happy, informed and updated at every stage of the process. We thought that their online presentation of our property was second to none with a detailed written description, intricate floorplan, fantastic video and superb quality photos. We would have no hesitation in recommending Hunters Filey to anyone looking to sell their property.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the review Martin, we are really pleased that you chose to sell your home with us.
5/5
TrustpilotI have been with M&M property since…
I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani
1/5
TrustpilotHunters is a joke
I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.
5/5
GoogleSo pleasant to do business with. Helpful , responsive to requests to view property. Unlike some in Filey ! Nothing to much trouble . Well done Hunters of Filey .
Thank you for your lovely review, Peter!
5/5
GoogleHunter’s Filey branch have done an excellent job of selling my bungalow under very difficult circumstances. Covid restrictions prevented me from being able to return to the U.K. so the whole process had to be online. I was kept informed every step of the way and I am so very grateful for all the amazing help and assistance the whole team gave me. I wouldn’t have been able to see the process through without you.PositiveResponsiveness, Quality, Professionalism, Value
Hi Jenny, thank you so much for your review, we are glad we were able to help you! Hope you are enjoying the sunshine
5/5
GoogleWe purchased a flat in Hunmanby in January, Lizzie was fantastic, showed us around at least 3 or 4 times as we were not local, nothing was too much trouble, would highly recommend.PositiveResponsiveness, Professionalism
Hello, thank you for your review. It really means a lot to us.
1/5
TrustpilotPut things in place so the eldely…
LUDLUM HOUSE 1 ROOM £ 140 A WEEK ....Put things in place so the eldely residents can enjoy there life there change him That runs it he is useless never there gettjng paid too siy on his fat arse the cleaner well thats a waate of time
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hunters, Filey won Gold; Hunters, Chesterfield won Platinum; Hunters, DY8 won Platinum; Hunters, Southampton won Platinum; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold; Hunters, City of won Gold.
Tell us what you need and we'll put you in touch. Hunters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Filey.
