Hunters Filey reviews

★★★★★ 1/5

Trustpilot

Their inefficiency made me lose a living place

This is how I kept urging the agent to follow up & how their inefficiency made me lost a living place in Sep.I viewed the flat on 4th Aug and paid holding deposit on the same date. My offer was accepted on 7th Aug. When Hunters and Homelet spend more than one month for my reference check and preparation of lodger agreement, I kept asking them when I can sign the contract and so I can transfer 6 month upfront rent and deposit.On 7th Aug, I tried to enter my details of reference check on the same date. However, the system had bug. Hunters staff helped me enter the details with their internal systems in the following day, although there are some typo of my job and address reference.Perhaps because of the miscommunications among 2 parties, Homelet refused to do reference check for me as they have not yet got the approval from Hunters. With numerous e mail I requested Hunters to fix it, Homelet started sending e mails to my manager and current landlord for reference check on 15th Aug.On 17th Aug, Hunters staff asked me to pay 6-month upfront rent and deposit by e mail without sending me the lodger agreement. I promised them to make the payment when they send me the contract and contract is signed.On 25th Aug, I received the lodger agreement finally after several requests. I raised some questions in the e mail in order to shorten the time for them to answer me during our future meeting of contract signing.On 6th Sep, another Hunters staff invited me to go to their office and sign the contract on the following day. I gave her my questions again for her better preparation. On 7th Sep, that staff said meeting date had to be changed. She answered my questions very briefly. Perhaps she is not familiar with the letting issues of the flat, I simply said I will ask others when I move in. I tried to ask when we meet and sign the contract. She did not reply.On 8th Sep, another Hunters staff told me that the landlord decided to accept another offer. The studio is no longer available in the market. He asked me to state my bank details and they will refund the holding deposit. I once thought the landlord must keep bidding for a higher rental price.I must move out before 23rd Sep as official move out notice was given to the current landlord. During resume of finding rental place, I found the flat in Zoopla again with rental price unchanged.Later I found the staff of the landlord and told the landlord what’s really happening. The landlord felt so sorry & decided to give me viewings of 3 other studios. However, the size and location do not suit my need.

Mei · 6 January 2024

★★★★★ 5/5

Google

Hunters Filey have been great from start to finish. All the staff are very friendly and professional. They sold my house and dealt with everything from start to finish and made the whole process quite stress free.

Donna · 5 August 2024

★★★★★ 5/5

Google

The service I received as a buyer of one of Hunters at Filey's properties was excellent. I cannot recommend them enough , polite, knowledgeable and keen to assist , thankyou for making a long process bearable !

Gill · 5 August 2024

★★★★★ 5/5

Trustpilot

Exceptional

Joshua Jogo at Hunters Brentford is professional, patient and extremely welcoming with such a positive attitude. Highly recommend him, 5 star service with a smile. Thank you Hunters and Joshua.

Lizzie · 13 February 2024

★★★★★ 5/5

Trustpilot

Lucky that we chose Hunters due to a very complicated chain

We had a very complicated chain, without their support I think we would have lost our buyer. We were grateful that they had a sales progressor who was able to speak to everyone in the chain, something that only independent agents have, this meant that after 8 months from accepting an offer we finally moved.

Pam · 26 February 2025

★★★★★ 1/5

Trustpilot

I am very disappointed:

Phoebe · 25 June 2026

★★★★★ 5/5

Google

Could not recommend Hunters enough! Especially Sam she has given me lots of support and guidance and communication is second to none!PositiveQuality, Professionalism

Daniel · 27 August 2021

★★★★★ 5/5

Trustpilot

Great, proactive service

We bought a property recently through Hunters, yet to complete, but they have been absolutely fantastic throughout the process. I wish we had used them to sell our house as well, as they have been proactive, very communicative and extremely professional. I could not recommend them any higher.

Glenn · 20 May 2025

★★★★★ 5/5

Google

From valuation to completion Hunters have been friendly & professional, excellent communication and always on hand to answerer any queries. Aimee gave 5* customer service and made selling my property less stressful, I highly recommend them.

Paul · 5 August 2024

★★★★★ 1/5

Trustpilot

Rude and unprofessional

I had a viewing arranged and nobody could give me a meeting point for a large apartment building with several entrances. Spent nearly 20 minutes at the location wondering around and trying to reach the person that was supposed to show me around, all calls declined. Office couldn’t get through to her either and when she finally calls me is to rudely tell me off for not showing up at a different entrance when she never told me where to go, speaking to me in an angry tone and then hanging up.

Aivis · 13 December 2023

★★★★★ 5/5

Google

Friendly staff. Willing too help and advise. Very quick to answer any questions. Definitely would recommend

Natalie · 11 May 2025

★★★★★ 5/5

Google

We got the keys to our house today, we have managed a really quick purchase with the help of Hunters estate agents. The Filey team have been extremely helpful from start to end and this has made the transition a smooth one-hence the five stars.We had dealings with Nicole and Samantha who dropped the keys off with a lovely gesture of chocolates and a card. Thanks again and merry Christmas all.PositiveQuality

D · 20 June 2021

★★★★★ 1/5

Trustpilot

Electing Not to Evict Violent Tenant which Assaulted Another Tenant with a Knife

I am compelled to write this review to express my deep concern and disappointment with the lack of action taken by Hunters in response to a serious safety incident within one of their managed properties.Recently, I was assaulted by one of their tenants who not only brandished a knife but also forcibly entered my apartment and injured my cat. This shocking and dangerous incident has left me and other residents in the building feeling vulnerable and fearful for our safety.Despite the severity of the situation, and their tenant pleading guilty to assaulting another tenant, the response from Hunters has been shockingly inadequate. Instead of promptly addressing the issue and taking steps to ensure the safety of all residents, the management has refused to evict the responsible tenant. This decision is not only a blatant disregard for the well-being of other residents but also a failure to uphold the basic standards of tenant safety and security.It is deeply disheartening to see a property management company neglect its responsibility to maintain a secure and peaceful living environment. The safety of tenants should be paramount, and it is unacceptable that Hunters is allowing such a threat to persist within the community.Prospective tenants, please be aware of the lack of security and prioritization of tenant safety at properties managed by Hunters. In the face of a serious security breach, the management's inaction speaks volumes about their commitment to the well-being of those who entrust them with their housing needs.I urge Hunters to reconsider their stance and take immediate action to ensure the safety and security of all residents in their managed properties.Michael Ryan

Michael · 20 November 2023

★★★★★ 5/5

Google

The lettings team have been extremely helpful. They are friendly and knowledgeable about all aspects concerning property maintenence and management. It's a pleasure to deal with them.

Kathleen · 2 December 2024

★★★★★ 5/5

Google

Excellent 5* landlord service from Pete, Gemma & Molly for rental properties. Quick response times to queries, maintenance issues resolved, useful reporting, comprehensive searches for new tenants

Shona-Marie · 2 December 2024

★★★★★ 2/5

Trustpilot

Had Hunters out to value my property…

Had Hunters out to value my property for sale but got really bad vibes from the valuer. Found them to be unprofessional so went with another agency (who were amazing)Unfortunately a property I liked was up with Hunters. Tried to negotiate a deal on the property but the communication through Hunters was not good. I don’t think it was the process rather the person handling it. When negotiating you would expect them to act as professional intermediaries however they were disinterested and as cold as a wet fish. I would have been better dealing directly with the homeowner and we may have been able to make a deal. I left my offer on the table but I have no idea if that was ever passed onto the homeowner. I’m sure there will be some great Hunters branches out there but I’ve not come across one yet. My heart sinks a bit now if I see a property up with Hunters. I just don’t want to deal with them ever for a purchase.Edit.We did end up buying a house through a Hunters branch. Although I did do the deal directly with the homeowner in the first instance we agreed on how to proceed and then we went to the agent. They were actually very good so I guess it’s pot luck which branch you use.

Gazza · 9 November 2023

★★★★★ 5/5

Trustpilot

Nicole- Hunters Middleton

Nicole, who works at the Middleton branch had been fantastic from start to finish. I recently bought a house and the solicitor part of the process was slow and poor on communication. Nicole chased information, kept me updated and did check ins. Highly recommend.

Ryan · 9 June 2025

★★★★★ 1/5

Trustpilot

Totally disgusted

Totally disgusting practices. This company are selling a detached property next to my home. They say it’s impossible not to include a photograph of the full frontage of my house as well. I requested the photo be cropped or changed. For a few days I regained my privacy but again the original photo has returned and is all over the internet. They say they can’t show their clients garage without my house being in the picture. Absolute garbage as the garage is on the other side of the house being sold not next to my house!!! It’s obvious they are using my home to paint a picture of a nice residential road. It’s 100% possible to take a photo showing the house , driveway and garage of their clients property without including my home. Awful just awful.

Dear · 26 October 2023

★★★★★ 5/5

Trustpilot

Massive thanks to Hunters Brentford

Massive thanks to Hunters Brentford, especially Josh, Vic and Min Sharma who we’re always at the end of the phone to answer our queries and keep us sane through the minefield of selling our property. Josh was especially helpful with his excellent communication, he really owns his job 👏👏👏👏👏 Thanks again to you all.

Gerry · 14 May 2021

★★★★★ 5/5

Google

The team at Hunters Filey have been amazing throughout the process of selling my property. Nothing was ever too much for them, they go above and beyond. Communication, updates, issues, support they all gave 100% I couldn’t have asked for anything more. An amazing professional service from the Hunters team Filey from start to finish. I cannot recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value

Bev · 20 June 2022

★★★★★ 1/5

Trustpilot

If I could give a negative score I would

S. YORKS. If I could give a negative score, I would. What an absolute bunch of useless w-----s. As a tenant we, get 6 monthly inspections, not a problem at all. The problem is, they hardly ever do the work needed & when they do, they employ the most r------d & incompetent person possible & the quality of the work is ALWAYS s--t. When you complain, they do nothing about it. For people using them as an agent: they are letting your properties deteriorate while charging you the earth.

A · 9 October 2023

★★★★★ 5/5

Trustpilot

Huge thank you to Hunters estate agents Abbeywood

A huge thank you to the Hunters team at Abbeywood, Helen Pittard,Sam King; Dominic Blake, Through your extensive knowledge of the market,the sale of the house was effortless and stree free,great communication throughout, we are so impressed with how easy you made the process and cannot thank you enough. The use of a sales progressor (Laura) was very much appreciated Andy, Dave; Paul

Andy · 10 September 2024

★★★★★ 5/5

Google

Its a hard job working with real estate but Hunters in Filey make it look easy. Always so kind and professional, even when vendors make their lives hard they still seem smile and deal with it - which I think is harder said than done! Very impressed, would definitely recommend using them

Dave · 20 June 2023

★★★★★ 1/5

Trustpilot

I was called in regards to a rental of…

I was called in regards to a rental of a property. Property has a tenant renting still while adequate information wasn’t provided. Lastly a hmo was offered which wasn’t what I am or was looking for.

Technology's · 22 August 2025