Trusted Agent profile · Filey
★★★★★
895 reviews across 2 platforms
7A Murray Street, Filey, YO14 9DA
Hunters's office in Filey, at 7A Murray Street, is rated 3.1 out of 5 across 895 reviews on two platforms, including 275 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
Tell us what you need and we'll put you in touch. Hunters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Filey.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Filey office, from every platform, shown as written. First names only.
5/5
GoogleThanks to the Filey Team at Hunters for all your efforts in dealing with the sale. Good communication and guidance at all stages in the process. We are very pleased to have worked with you all; always a friendly welcome from the Team but also very knowledgeable and very very professional. Thank you.
Thank you for your kind review. From the team at Hunters Filey.
5/5
GoogleNicole and her Team were very friendly and professional from the off. They were always on hand to answer any questions that we had and the response to all of our questions were answered accurately and quickly. It was a pleasure dealing with them and would have no hesitation in recommending them to my friends and family and if the need ever arose would use them again for both the sale and purchase of our property.PositiveResponsiveness, Professionalism
Hi Brian, thanks so much for the review. We hope you've settled in well.
5/5
GoogleExcellent service, very professional. Amy was very helpful in finding the right property.
Thank you for your kind review. From the team at Hunters Filey.
5/5
GoogleWe can't thank Hunters of Filey enough for all the assistance they gave us throughout our not so straightforward move, polite, professional and friendly, it certainly eased our stress. Thank you to the whole Filey team. 🏅 Cheers Steve & Sue …
Many thanks for your kind review, Steve & Sue. All the best from the team at Hunters.
2/5
TrustpilotAn unfortunate attitude from Hunters
My boyfriend and I were purchasing a property through Hunters and they were pleasant enough. However, when we received the results of the independent survey two months down the line, it highlighted what we considered to be significant problems with the property, particularly the necessity of a whole new roof, and the replacement of brickwork.Naturally, we had not - and could not have - factored in the cost of these repairs, or the time it would take to carry them out, so we emailed our contact at Hunters in Sunderland, simply outlining the issues that the survey had presented, and attaching the report in full. The reply we received explained ‘The seller is not under any obligation to carry out any work or offer a reduction’. While true, this attitude seemed hostile to us, and rather unprofessional. We did not mention a negotiation of price, or the current owners carrying out the work themselves - although, to be frank, these did not seem unreasonable expectations.We had misgivings about how considerable an undertaking the repairs would be, both financially and physically, but were open to discussing options with Hunters/the sellers. However, we decided to withdraw from the sale, and Hunters’ attitude did play a big part in that. As a prospective buyer, you do not have a choice over which estate agent to deal with, but I would certainly be reticent about purchasing a property sold by Hunters in the future, and would strongly advise sellers to consider the overwhelmingly negative reviews on this page before engaging Hunters, as the wrong estate agent could scupper a sale, as in this case.
1/5
TrustpilotDishonest and unprofessional
We drove over 250 miles to view a house listed for let @ £900. We said we like it and were happy to proceed, after all similar properties down south cost £1000 a month….We were absolutely shocked when they got back to us, offering us the house for £1000 because they knew we could afford it… we were aghast! I have never ever encountered such skullduggery and dishonesty…. Of course we declined… how can one deal with such a dishonest estate agent as these!
1/5
TrustpilotWaste of time
As working professionals who can rarely get free time during the weekdays, it's extremely annoying to book days off to view properties to find they're by application, and we submitted our application the day we viewed, only to have the application be rejected because it wasn't processed in time before the landlord accepted an alternative application. Not worth the time.
5/5
GoogleHunters managed my rental property for over 3yrs - I couldn't be happier with service they provided. They sent regular, very detailed reports with great photos and dealt with issues very quickly with reasonably priced local contractors. I recently sold the property to the tenants - Hunters were integral to the entire process and made it as pain-free as possible. I would highly recommend Hunters for both rental properties and properties for sale.PositiveResponsiveness, Quality, Professionalism, Value
Hi George, thank you for taking the time to write about your experiences with us. We really appreciate it and wish you all the best.
5/5
GoogleCan’t recommend enough, great communication and proactive approach from start to finish. Would recommend and use again.
2/5
GoogleUnfortunately Hunters can sell themselves better than your property. This was my experience in summer of 2022 property bungalow would sell itself due to location. I had to chase them up for feedback and to ascertain amount or lack of viewings. It didn't sell.
Hi Tricia, I'm sorry to hear about your experience from Summer 2022. Many factors can influence the saleability of any particular property, however, as Hunters Filey was under new ownership in Spring 2023 it is difficult to comment. As the leading estate agency in Filey, we would love the opportunity to discuss your experience to see what went wrong in your case and make things right. Please contact filey@hunters.com FAO Pete Croft. Kind regards, Hunters Filey
5/5
GoogleHaving just completed on the purchase of our property (the sale of which had been handled by Hunters), I can recommend their friendly, helpful and efficient team to other sellers/buyers. They had good knowledge of what they were selling and were able to step in and help push the process forward when required. Many thanks!!
Many thanks for your kind review, Susan. Best wishes from the team at Hunters Filey.
1/5
TrustpilotHunters Horncastle:
Hunters Horncastle:If you are looking for an EA who keeps you updated and informed then I would NOT use Hunters, if you want the privilege of paying for doing your own work then by all means use this EA, also if you want to feel as though the EA is acting on behalf of the buyer instead of the seller… this is the one for you!!! They say the right things to get the initial business and then offer bad advise and never any follow up or conversations about the state of the market during contract period, even when requested. Also emails and WA messages were ignored. Worst Estate Agent I’ve ever used. It seems that Katherine (who did the viewings) and Susan (admin) seem to hold them just above water and do all the donkey work. Just my honest opinion!! Would have given zero rating if possible
5/5
GoogleThe staff at hunters in Filey were approachable and professional whilst selling our house. They sold it within 10 days of it going on the market and assisted us with everything that needed to be done to make sure our sale went through correctly. I can’t recommend them enough if you wish to sell or buy a house. 5 star treat from 5 star staff. Thank you
5/5
TrustpilotWe used hunters to put our house up for sale
We used hunters to put our house up for sale in October 2024. Despite a few problems with surveys etc Hunters manged to sell our house to a cash buyer. the communication and updates during the process were very clear and professional. Selling a home is a very stressful experience however hunters helped us throughout the journey
2/5
TrustpilotI was buying a house through hunters
I was buying a house through hunters, wasn’t the best experience in the world. When it came to getting the keys from the bishop Auckland office, I was told to wait outside in the cold for 15 minutes, then presented with 1 key by itself, there was no congrats on your first home or any welcome gifts or anything, just here’s your key, see you later 👍🏼😂 got into the house, it wasn’t clean, the kitchen had been flooded which warped all the kitchen floor which I then had to pay to get it sorted. They should have done a check once the owners were out the house in order to make sure it was in a fit state and as seen on the viewings. I’ve since rented out houses around that area and stayed well clear of hunters, I would never use them again after the experience I had with them.
1/5
TrustpilotPoor overall
Poor overall! The property we were interested in was over valued by more than 10% and yet they wanted offers in excess of ?! My communication with staff was defensive and not amiable not sure why! My advice check out your move to check the property is actually worth what they say it is? Before you buy 🤗
5/5
TrustpilotThroughout the sale of my house I found…
Throughout the sale of my house I found Hunters amazing. I found Vicky was so supportive and helpful and kept me updated. I would definitely recommend and use hunters again. Thank you so much
5/5
TrustpilotBest by far! Hunters castleford, thank you
Hunters castleford, WHAT a professional, pro active, friendly team, hollie, kiera, lisa could not have made the process simpler!!! Updated practically daily! On the ball! Ive used most of local agents over past 10yrs and NON have come close to their high standard of quick comnunication and friendly manner!!! Couldnt recommend highly enough!! Thanks to the whole team for making a difficult process as str8 forward as possible! Best agents local to me and would not hesitate to use again...although think i will be staying put for a while 🙂
1/5
TrustpilotWorst nightmare you could have if you…
Worst nightmare you could have if you deal with Hunters Abbeywood. No repair on time, always defensive and lieing even when you present them with evidences for their unresponsiveness. Always be a judge in their own case and their manager is also part of them. Please avoid them
5/5
TrustpilotHunters -Ealing
Hunters -Ealing Friendly professional, I can’t thank Steve enough. The time, energy and commitment, he was the bridge between both my solicitor and the buyers and was 100% committed. Everything went through Smoove and this was due to Steve and Hunters-Ealing. I have recommended them to other sellers and they will be always highly recommended by me
5/5
GoogleVery helpful, very professional, organising viewings at short notice for us.
Thank you very much, Steve!
5/5
TrustpilotLast year in November i sold my house…
Last year in November i sold my house with Hunters. Due to reasons beyond my control the sale process was not as easy as anticipated however the reassurance and professionalism from hunters where outstanding. I went with hunters theough word or mouth and i have already recommended Hunters to friends who i know are selling or thinking of selling their property. They are an amazing team and so friendly. Thankyou ladies for making a difficult situation so bareable. We got there in the end.
1/5
TrustpilotJust don't use this Estate Agent
Just don't use this Estate Agent. And really don't use them to do an Inventory. They made so many errors we had to almost redo it ourselves. They missed the Fridge Freezer. Washing machine and Dishwasher in the Kitchen. They said there was a white wooden wardrobe in the bathroom, there isn't I could go on and on. I have asked for a refund but of course not heard anything!
5/5
GoogleThe Hunters team is very friendly, knowledgeable, professional and efficient. They follow through and do everything they can to act in your best interests. Couldn’t be happier with them.
Thank you for your lovely review, Jane!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hunters, Filey won Gold; Hunters, Chesterfield won Platinum; Hunters, DY8 won Platinum; Hunters, Southampton won Platinum; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold; Hunters, City of won Gold.
Tell us what you need and we'll put you in touch. Hunters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Filey.
