Hunters Filey reviews

★★★★★ 1/5

Trustpilot

This company doesn't seem to care…

This company doesn't seem to care either about their prospective customers or their existing landlords. I have an outstanding issue with their poor tenant management at a property that they have let for a number of years and their failure to recover documented damage after the tenant vacated the property. Nobody is answering my emails. The owner has notified his landlords that yet another staff member has left the company, they are notorious for being unable to retain staff. I would not recommend them to anyone.

Stuart · 17 September 2026

★★★★★ 1/5

Trustpilot

Gutted

I was really impressed with the valuer's sales pitch and genuinely believed they would be the best firm to sell my home. The fact they had a relationship with Ryan property law also played a part, although that turned out to be a disaster, but that's a review for another day. Experience of sales team - Georgia is so lovely and was a pleasure to work with. However, even after a week, the sole promotion strategy was pushing me to lower the price, which I eventually caved into and feel like I would have got more money had I gone with an approach suggested by a different agent. I had over 30 viewings, which was exhausting preparing the house for. Most of these were time wasting - one definitely a pseudonym (why don't they ask for ID checks?) and at least 10 weren't actually people who were in a position to buy (not got house on market or it would turn out they'd offered elsewhere). The buyers buyer (also buying through Hunters), was not vetted correctly or there was a big cover up. If there was a cover up, Hunters couldn't tell me, because they had such poor record keeping. I was sent evidence of some record keeping with regards to something else (hello GDPR breach!) and it was full of typos and omissions. Sales progression experience was horrific. Thankfully they eventually replaced the person, as I could go on and on with my list of what she did that was totally unprofessional, but worst bit is she could have put my children at risk if it had been a DV situation, as she told everyone in the chain my new address and all the addresses of everyone in the chain, repeatedly. I repeatedly complained about her and they left it far too late to do anything. Absolutely appalling and this estate agent caused so much additional stress to what was already a horrific chain. I would not recommend to anyone.

Nicola · 9 August 2026

★★★★★ 1/5

Trustpilot

Dreadful Experience

We booked valuation. Confirmed twice no show. She eventually came late at night & we fell for the speel. Big mistake just full of empty promises. No response to phone calls or emails. 17 days before first viewing. Buyers were not vetted as we were told. Some hadn't even got their house on the market. It was a truly horrible experience. Finally got a offer £30,000 below asking price! THEN I had an long email telling me we should take it ! They are beyond rubbish. They take on too many clients & cannot give you the time. They don't even ask if appointment is convenient to you. One word ....Jokers Two words....Avoid Avoid If I could give zero stars I would

Trixie · 26 June 2026

★★★★★ 5/5

Google

Thank you so much for everything you have done for us during our recent house sale, always friendly and professional and nothing was ever too much. A special mention to Beth, a huge thank you for keeping us in the loop every step of the way, listening to me moan most days and for always putting my mind at ease during these last few months. Your service has been outstanding ☺️

Amy · 26 November 2025

★★★★★ 5/5

Trustpilot

I had an exceptional experience working…

I had an exceptional experience working with Julie Decraene throughout my house purchase. From start to finish before passing onto the next agent for the further process of buying my house, her service was nothing short of outstanding. She made what can often be a stressful and complicated process feel smooth, straightforward, and incredibly efficient. Julie was always professional, approachable, and highly responsive. Any questions or concerns I had were addressed promptly and clearly, which gave me a great deal of confidence and peace of mind. Her knowledge and expertise were evident at every stage, and she guided me through the process with ease, ensuring everything moved forward quickly without any unnecessary delays. What truly stood out was how seamless she made the entire experience. The process of buying a house can be overwhelming, but Julie handled everything with such organisation and attention to detail that it felt effortless on my part. Her dedication and commitment to providing excellent service really shone through. I am genuinely grateful for her support and would highly recommend Julie Decraene to anyone looking for a reliable, efficient, and professional service. She has made a significant milestone in my life an incredibly positive and stress-free experience.

Alia · 16 April 2026

★★★★★ 5/5

Trustpilot

Excellent experience with Hunters

We had an excellent experience with Hunters from start to finish. Richard, Brenda and Adam were fantastic throughout the entire process - always responsive, easy to contact, and happy to help with any questions we had. Everything ran smoothly with no issues at all, and their professionalism and communication made a potentially stressful process much easier. We would highly recommend Hunters to anyone looking to buy or sell a property.

Joe · 8 June 2026

★★★★★ 1/5

Trustpilot

One of my worst experience buying a house from hunters

One of my worst experience buying a house from hunters auction. House was listed on website and tenanted for a fixed amount of rent which I was told by the auction agent called Robert. Also house was in bad state but got told tenants don’t care so why do you. Only to find out later on that tenants have never paid anywhere near that amount and it’s so much lower. So was lied to first of all and then later to meet the tenants and for them to tell us all the work they was promised and they wanted the house fixing top to bottom. What an absolute joke and waste of time and money. Keep your money and go elsewhere they will tell you anything just to sell a house that is overpriced

HQ · 24 February 2026

★★★★★ 5/5

Google

The team at Hunter Filey have been exceptional in handling one of our recent house sales and the way they are managing the second home up for sale also. Amy has been a true professional always taking the time to update us even when sales …

SHADOW · 16 February 2026

★★★★★ 5/5

Trustpilot

Excellant service

Moving can be hectic, but Dulcie made it so simple with her support, prompt communication, and quick responses from the first viewing in Cullompton right through to the day I collected the keys. She was professional, reassuring, and always ready to help. The team I met on key‑collection day was amazing, friendly, welcoming, and incredibly helpful. Overall, a fantastic experience. Highly recommended.

Barbara · 1 June 2026

★★★★★ 5/5

Google

All the staff at Hunters Filey were helpful and professional. They were more than happy to help with any issues. A big thank you to Beth Jackson who was super helpful keeping us informed of our progress and easing the stress as we were approaching our completion. Many thanks to all. :)

Sally · 12 December 2025

★★★★★ 1/5

Trustpilot

Rude, poor service - a must avoid for renters

Rude, get passed around from pillar to post while they try to ignore your requests or questions. Tried for years to get them to fix things but just continually fell on deaf ears. Now they're trying to claim issues are my fault which are down to shoddy contractors (which they use consistently, including at one point despite having had yearly gas checks, I get told that the previous 6 years hasn't been done properly and the build up that caused a leak was because of this. Everything is everyone's issue but theirs. Renters, avoid at all costs!

Dominic · 10 January 2026

★★★★★ 5/5

Google

Got a good valuation from the lovely Janice and a positive experience followed. Had some issues with the solicitor which Aimee sorted out for us, her communication throughout the process was fantastic. We also dealt with Beth who also was extremely helpful. Clients need to know what's happening as sometimes it feels like all has come to a standstill, this is where Hunters excelled, their communication was always prompt and positive even when we felt we were being nuisances, nothing was too much trouble, they did work for us that should have been done by the solicitor and this speeded everything along so that we didn't lose our buyer. Well done Aimee and all the lovely team at Hunters Filey.

Jan · 9 October 2024

★★★★★ 5/5

Google

Hunters Filey were very professional and extremely helpful and as I was travelling quite a distance to view a property in Filey they made every effort to accommodate my viewing times. Very happy with their service.

Eileen · 16 February 2026

★★★★★ 5/5

Google

Absoulety brilliant team very helpful the girl shannon from the office really really went out of her way to help both parties and solicters to help this sale move forward thank you Shannon you was amazing cannot thank you enough and all the team in filey office.🥰 …

Susan · 27 October 2025

★★★★★ 5/5

Google

Met by Ami Stonehouse on arrival at each property we viewed and showed around professionally. Ami was very good and helped us to decide what we really wanted hence the 5star rating.

John · 16 March 2026

★★★★★ 5/5

Google

Janice from hunters estates in Filey has been excellent when showing myself around properties and has been very helpful especially when new to the area - thanks for all the help

Daniel · 16 March 2026

★★★★★ 5/5

Google

Absolutely amazing service from everyone in the team! Thanks so much Aimee, Beth & Shannon for selling our home & keeping everything moving forwards along the way. Couldn't recommend enough!

Natalie · 16 March 2026

★★★★★ 5/5

Google

I first saw the house that I have moved into on Hunter's (Filey) website. It was being sold via Modern Auction, something I was unaware of and therefore quite concerned about. Aimee and the team have been absolutely brilliant: supportive, responsive, professional and always friendly. As a result of all their help, I have moved into a house I never thought I had a hope of getting, have been in just 4 days and can feel that I am going to be really happy here. Thanks Aimee and all in the Filey office!!

Anthony · 5 August 2024

★★★★★ 5/5

Google

Hunters Filey were very efficient and pleasant right from the start. Unfortunately the firm of conveyancing they recommended were not ! We had problems which we couldn’t manage on our own but Hunters were there for us all the time and treated us with greatest respect.Aimee, was exceptional and deserves praise.She involved her superiors, our vendors and their solicitors and eventually our solicitors and we completed finally end of May. We are now settled in our new home thanks to Hunters. Big thankyou to you all. This is the second move we have used Hunters and fully recommend them.

Denise · 5 August 2024

★★★★★ 5/5

Google

Highly recommend Hunters (Filey ) Branch , Aimee , Amy ,Lauren and team were excellent in the service they gave us . We were informed every step of the way with our House Sale , Laurens photography captured the Property to it's full … More

Hilary · 16 September 2025

★★★★★ 5/5

Google

I just want to thank the wonderful team at Hunters Estate & Letting Agents in Filey for their fantastic support and invaluable guidance in purchasing my property here. They answered any questions I had in a very prompt and professional manner, and undoubtedly eased the inevitable stress of the move. I would highly recommend Aimee and the entire team to help you navigate the buying and selling process.

Sarah · 9 October 2024

★★★★★ 5/5

Google

I was very pleased with my experience as a buyer with Hunter’s Filey. Communication was good and always friendly. I was particularly grateful for Beth in her role as progress chaser. She facilitated the purchase through communicating between the sellers and me and our respective solicitors. She was proactive in this and copied me into her relevant emails so I was aware of how much she was helping the process. I would certainly use Filey Hunter’s again, should I ever need to.

Sarah · 5 December 2025

★★★★★ 5/5

Google

A huge thank you to Amy and all the team at Hunters in Filey. Fantastic service both on the sale & letting of our parents property, we couldn’t recommend you highly enough, you were first class, thank you all.

Simon · 16 September 2025

★★★★★ 5/5

Trustpilot

Wish I could give more stars

Wish I could give more stars ! BIG thank you to John Duffy and the team for guiding me through such a difficult time. An all round professional and caring service from the start. John was always passionate, easy to contact, swift with replies and information and genuinely caring of my situation. Found the perfect couple for my house and also found me a new home. Would highly recommend. 🌟 🌟 🌟

Sally.littlehotmail.co.uk · 4 September 2025